I had a great experience purchasing my Mazda 3 from this location. The staff was patient and took the time to educate me. Very friendly and professional. Victoria is an exceptional salesperson that made sure that I understood everything. She was efficient and understanding of my needs.

Salesperson Rachel Cline was great and the finance office guy went an extra step and got us a good deal on interest as first time buyers plus warranty which nice too. No hassle and they were friendly! We were in and out pretty quickly.

I made the best decision purchasing my car from Burleson Mazda. I found the right car, and the right salesman( Jesse) We traveled from Louisiana to buy the car and didn’t mind the drive heading back because it was all so worth it.. thanks again guys!!

Today I worked with Rachel and Neal on purchasing a new CX-9 for my wife and could not be happier! They met our needs and gave us a great deal. Very accommodating, friendly, and they worked very hard to get us a deal that we wanted. I have been buying new cars (Fords, Hondas, Mazdas, RAM, etc..) for years and without a doubt I can say this is some top notch service I havent received anywhere else. They have my highest recommendation for your business and we will be continued customers! 5 stars!

We had the best experience at Hiley Mazda especially with Jesse Ortizs help. He was extremely knowledgeable, kind, and understanding. I highly recommend requesting him if you come here! And no one at Hiley Mazda was pushy, which was something that turned us away from other dealerships. And Josh the manager was great as well, he greeted and would check-in on us throughout the entire sales process. Even if you arent in the area, make the trip here because its the best dealership weve ever been to!

Absolutely horrible experience. I purchased my first used vehicle (purchased new for the last 15 years) in several years and trusted this dealership with that purchase. First rain storm after my purchase, I turn on my wiper blades and there’s no wiper on the driver side. It cut my windshield. Additionally, the sunroof has a leak. The rotors are worn and the vehicle vibrates very badly when braking. And here I sit about a month later and not one person has reached out to me to make ANY of this right. I called Josh Snider, my connection to Hiley and he said the used car manager was to call me back. I’ve left several messages and still not been contacted. I would NOT recommend this dealership, not even for a new vehicle purchase seeing as they clearly do not care about customer relationships and making things right. There had to have been some type of inspection this vehicle went through to be sold. Josh was on the phone with me when I purchased new blades from Auto Zone and told me that during the car wash they should have caught the sunroof leak. He also said they should have caught the blade missing and the rotors. But again, no one has called me back to fix any of these issues. Highly disappointing.

I recently purchased a new Mazda 3 Sedan from Hiley Mazda of Burleson and had a wonderful experience. Especially, the salesperson, Jesse Ortiz, was very knowledgeable, understanding, and helpful throughout the process. A big thanks to Jesse and his team! Highly recommended!

I’m going to start saying that in this place all the crew members are awesome! Let me start with the person that take care of us his name is Jesse Ortiz this guy is amazing he treat us like family and he is a very kind person I think he is the best, the rest of the crew they make this place the best place to go and buy a car, they all take care of us and they make the process easier and response everything the best way!! So guys thanks for everything and I can say this place it’s a 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ so far. The suv it’s the best!!!

Victoria Hiter was extremely professional and thorough during the whole process. She explained to me that she did not look at me as just a customer but that we are a team to get what I need. She made me feel just like that. Explained everything perfectly to me and made everything painless. First time I have ever bought a new car, she even put the big red bow on it after I signed everything. I will always recommend Hiley Mazda and Hyundai to my friends and family. Second time purchasing a vehicle through this location, don’t think I will ever go somewhere else.The finance team really strived to meet me halfway. I truly felt they had my best interest in mind. Very patient, and not pushy.

The entire staff at Hiley was extremely professional and supportive from beginning to end. More specifically, Jesse was able to accommodate me to the fullest with his natural support, expert insight and promptness. I would recommend anyone looking for a new/used vehicle to pay Jesse and his team a visit if you’re in the market (locally or not).

We had a great experience purchasing a new CX-5 at this dealership.Victoria Hiter was awesome! Not only would I purchase a car from her again, I would send anyone in the market to her, because she really works to make sure you are getting the exact car you need.The finance department was not overly pushy like other dealerships we’ve been to in the past, and worked to get us the products we were looking for. All in all, this was one of the best purchasing experiences we have ever had, and we have dealt with enough dealerships to know a good one.A+ Hiley Mazda of Burleson! You have great employees!

As a former used car mechanic of 10 years it’s sad to say but I got fooled while buying what I thought was going to be a good purchase, instead my cars electronics immediately started messing up, after bringing it back I was literally treated the complete opposite of how I was treated when buying the vehicle, I wouldn’t put your money and trust into the mechanic they have or the management of used cars, they should be absolutely embarrassed for treating a customer this way and selling a vehicle with this many issues that were noticed a day later. I would advise not spending your money or wasting your time with this establishment. With the high demand of used cars on the market this dealership has proved itself of how well they’re going over these cars before selling them to you. Good luck people this place is a joke.

I am a 67 year-old widow and this is the first new car I purchased on my own. Hiley Mazda was the first and last car dealership I went to when shopping for my car. Everyone was extremely nice and helpful and made me feel like family. The car is perfect for me. Isn’t she beautiful!

We had a great experience with Hiley of Burleson. Jessie Ortiz was a great sales person to work with during and after our purchase. We really love our new CX-5.

The whole team was great to work with. I want to especially thank Jessie for the ease of the sale, Cody for the finance portion and providing the best options for us and last of all Josh the manager who was very understanding to our requests. Great Team!

It was my very first time at a dealership purchasing a vehicle and sales consultant, Jesse Ortiz, took such good care of me and made my first experience so wonderful. I cant believe I was in and out of the dealership in such little time. A huge thank you to Jesse and Hiley Mazda of Burleson for helping me get my dream car!!

Jesse Ortiz helped me find the perfect car and stayed late to help me get everything done and drive away in my dream car. Great customer service!

These guys are amazing! Jesse and Cody are literally the best for helping me get my first brand new car! They were so sweet and so helpful through everything I don’t have one negative thing to say about any of my experience! Love them!

The last time my wife took her car to this place, she had scheduled an appointment and still had to wait over two hours for a simple oil change; the staff was not knowledgeable about her car or friendly in how they dealt with her; the mechanic did not do the standard 12-point inspection or tip off any of the fluids; and did not honor a coupon she had for a free AC inspection. We will not be going back because these are repeat issues that we have had more than once, we just try to give places more than one opportunity before calling it quits. However, because these problems recurred and got worse, we will be going somewhere else and highly recommend you do the same.

Everyone went above and beyond to make sure I got what I really wanted and that I was completely satisfied walking out their doors. I am very appreciative for all they did for me!!!

Took our Mazda in to have the brakes done. Dropped the car off at 8:15. I did not hear anything till 2:15 to tell me they noticed I had wheel locks on the car and where would they be able to locate the socket to remove them. I told them where they can locate it and nothing else was said. 5:45pm I called to be told that they could not locate my car after letting them that I was sure I left it with them the gentlemen I was speaking to remembered me and told me that they could not locate the locking nut so no service was done…..I never received a return call to tell me they could not locate it. So my vehicle had been up at the dealership from 8:15-5:45 to be never touched and only received 1 phone call. After I picked up my vehicle the locking socket for the wheels was where I said it would be. I would of thought I would have received a call telling me that they could not find it but I got nothing. I probably would have never heard anything if I wouldn’t have called to find out the status of my car. VERY FRUSTRATING. I most likely will not return to this dealership.

Victoria was awesome. She will take care of you. We were in and out in record time. Go see her for your next car/truck

I found the vehicle I wanted to look at through Autotrader.com and contacted the dealership to see if we could make a deal. I loathe the hard sell and appreciate that we could do much of the work online/through text. I conversed with Jessie Ortiz and I drove down to finalize a seemingly good price and everything. Due to my having nothing down, I did not get the interest rate I wanted, but overall the communication and amount I received for my trade was very good. I would purchase from them again.

I recently purchased a Mazda Miata from Hiley Mazda of BurlesonMy salesperson was Victoria HiterShe did a fantastic job!She was very patient with me as I bet we spent almost 2 hours in the heat looking at 4 or 5 different models and comparing the trunk size and features.I highly recommend this dealership and Victoria Hiter!Thanks again!Greg Ryan

The team was SO helpful! The salesman, Jesse, helped me set everything up in the car and even gave me a car charger for the road! Trey and the rest of the team were amazing and made car shopping easy! 10/10 recommend!!

Jessie Ortiz was the BEST!!!!He was very attentive and listened to us about what we needed. Not pushy at all.Very patient and easy going when he was teaching us about car.This is my first Mazda deal and it was the best experience I have ever had buying a car and I have bought many.Thank you Jessie for making me a happy car buyer.

Jesse Ortiz is a great guy and let us check out the car we drove an hour to test drive. Not bad felt ok, then he said try this one, a beautiful Mazda, I now own. Thank you Jesse for showing me our new car. Jesse is a great guy not pushy at all and a pleasure to work with. You need a car, Jesse will find you one.

For Burleson residents they really will try to gain your biz by besting other prices you may have. Give them a visit.

Savannah and neal are the best at hiley they dont treat you as only a customer but as if you are family, thats why we just bought our third car from them yesterday. They are the true definition of professional business workers thanks again for everything yall do.

I used to brag about this location and how great it was. This location really went down especially with the service department.PAULS leadership and hospitality that he provided was very greatly appreciated. Paul really went above and beyond when it came to handling situations with your car, explaining what was wrong and what are the best solutions moving forward .

I brought my vehicle in for heater repairs and was very pleased with the level of service I was given. I was greeted immediately when I arrived with my car and Paul Ortega, the service manager. This was my first visit at this location and Paul knew who I was before I introduced myself, I was very impressed. Paul had arranged a loaner car for me to use while my vehicle was being repaired at no cost to me, which was very convenient. I received a call the next day with the diagnosis of my vehicles heater problem and I was given an accurate ETA for when parts would arrive for repairs as well as when the repairs would be finished. To my surprise, repairs were completed earlier than expected and came in a good bit under the estimate. From the time I arrived at the service department to the time I left, I was very informed and treated with respect by everyone I came in contact with there. I will absolutely be back for all of my needs on this vehicle in the future. Thanks for all your help, Paul.

Great customer service. Very friendly to my wife and children. Best car buying experience Ive had in many year. Thanks Thomas!

Jesse & Alejandra help me to get my Santa Fe, they was very profesional & attentive with me, they did an excellent job showing me all the features of this nice truck, I highly recommend this dealership! Ask for Jesse & Alejandra, they will help you out to get your new car! 👍👍

Great experience! Definitely recommend this place We had our mind set on a diffrent car but came out out with a better one. Also everyone was really nice. Thank you Victoria and the rest of the team for helping us with everything.

Everyone was very nice and helpful, I am a first time buyer and Jesse was very patient and helpful. It was a great experience and whenever it’s time for an upgrade I will definitely be coming back here. I was very nervous about getting a car and Jesse was able to me through the entire process and help me get more comfortable with buying a new car. I’m very happy with my new car and I can’t wait to come back for my next one in a few years!!

If you are in the market for a vehicle, shop Hiley Mazda Burleson. Their dealer fees were less than Fort Worth, their sales team was up front and even finance was not painful. I spoke with both used and new car sales managers and never felt any pressure. I went here after a horrendous deal at Vandergriff Acura with very shady practices and it’s the best thing that happened. Victoria was our salesperson and went above and beyond. Couldn’t be happier.

Victoria was just wonderful during the recent process of getting my Mazda CX-5. She was attentive, patient and truly concerned with making sure I got the vehicle I wanted! It was a wonderful experience throughout the whole process and all staff we encountered from sales, management to finance were fantastic! I will for sure be returning in the future for any other future vehicles!

It is very refreshing that there still is a dealership that treats you like the informed customer you are. This experience has been relaxed through the entire process from the first meet to the delivery of the vehicle. If you do not want to be pushed into the buying process, do yourself a favor and make the trip to Burlesson. Thanks again Thomas and Josh for the true respect.

I had a 19 year old Mazda, Mazda wanted to buy my Car. NO purchase necessary, And that was my intentions, I go check it out and of course they inquired about a new car, lets see what you can do for me, Lacey is good with what she knows, answered all of my questions and Concerns, Ima Ford guy, And now I have a brand new 6 by Mazda, good people and really a New experience in the selling market with sales persons at Hiley, no pressure and did not talk me into anything, Im very pleased with Hiley Mazda Dealership. GP

I don’t even want to give a star but sadly I have to in order to write this. I used to love going to Mazda because Paul worked there. He was an exceptional worker and made me feel comfortable asking questions and such. But he was treated poorly and not being recognized for all the work he put in for that company. I will not be going here anymore because it has lost my respect and the pride I felt whenever I told people I get my work done with Paul at Mazda. Shame on y’all. Disappointed in Mazda.

Today my family and I stopped by to look at a brand-new Mazda CX-5. We had communicated with the sales staff at the dealership prior to our arrival on the specific vehicle we were interested in purchasing and negotiated on a price and set up an appointment to finalize the deal.We arrived at the dealership and walked around the car and test drove it, typical car buying steps. Once we sat down with the sales staff and indicated we were ready to purchase, the sales staff got the paperwork ready. We agreed upon a out the door price (sales, tax, title, license, dealership fees) and signed two different documents that stated the total out the door price of the vehicle. Lastly, the salesperson provided us one additional form circled at monthly payment amount and we signed and initialed on that monthly payment amount AND the total out the door price that we had agreed upon. (Signing on the monthly payment amount was our biggest mistake. It did not equal the total out the door price)Move on to financing portion and this is where everything goes wrong. After waiting 45 minutes to start the financing process, the finance manager provides the sales purchase agreement, and the total dollar price is completely different than what we had originally discussed. The finance manager discussed with the sales manager and sales manager signed off and agreed that was the $ price we provided was correct and accurate. The finance manager then proceeds to discuss with the general manager or his boss and says they wont honor the price that the sales manager provided. If you arent willing to honor the price that your sales manager approves.....why have cars listed at that price anyways? Why would you have a sales manager approve deals like this? What prices do you actually honor?We then offered to pay the purchase price (near $30K) in cash on the spot and forgo financing and they still declined and wouldnt honor their price.Whoever runs this dealership should be ashamed of themselves. This dealership employs deceitful sales tactics. I completely understand that the dealership needs to make money to pay their staff and keep their lights on, but if you go ahead and start switching prices on people, can buyers really trust you after you go against your written agreement? Want to make money on deals? Figure out a different way than being dishonest to your customers. Thankfully we werent in a rush to purchase a car and will be looking at different options.Other people have had good experiences at this dealership and thats fine, Im happy for them. But buyers beware, be careful what you sign at this dealership and look over all the numbers and documents. The finance staff and ownership does not have your best interest at heart and will gladly make money at your expense. Im sure dealership will respond to this review saying, were sorry for the misunderstanding, etc. But we have written text messages with agreed upon pricing with the sales staff that had the total dollar price.Please do your due diligence if you do decide to purchase a vehicle at this dealership, they dont have your best interest at heart.

New car sales department is the best I have ever been to. Everyone was helpful and understanding our needs. Our 1st car we brought from them a Mazda 6 was stolen and found. We decided to trade it in for a CRX 5. This was back I July 2020.Thats good part, now the bad.Now 26 January 2021. Took the vehicle in for 1st oil change and a recall maintenance at 0730. Was to it would take a hour or two to repair. Was given a ride home and would get a call when repairs were done and ride to bring someone back to pickup the car. No one never called. It was 1230 when I called and was told that it would be finished in about 15 minutes and I would get a call when the courtesy car was on the way. No call. 1310 I called back and was told that the car was ready and courtesy car was 6 minutes out. It was 1327 when it showed up. It was 1340 when I left with my car and was 10 minutes late for work. I never received a clear reason for why it took so long for the repairs.I would recommend to anyone whos looking to buy a new Mazda to buy from Hiley Mazda but make sure that the service department is as reliable as the sales department!!!!

I am a mother of two and travel to Fort Worth for work, I was looking for something safe, reliable and good on gas. Lacey was immediately VERY inviting, kind and personable. Ive had bad experiences in the past with buying cars and she made the process not only easy, informative but also enjoyable. I feel like I could call or text her with any questions or concerns I may have.Not only was she fantastic the day I bought my Mazda Cx-3 (which Im in love with) but I went back 2 days later and she spent over an hour talking with me and showing me all of the features the car has to help me better use and enjoy my Mazda. Cody, with Finance, was also incredible. He wasnt pushy or rude at all. He sat down with me and made sure I understood everything that was discussed and worked with me to get me the best deal and the payments I was wanting. I HIGHLY recommend Hiley Mazda in Burleson and be sure to ask for Lacey! 😉

Today I purchased a new 2020 Madza 6. My sales person Jesse Ortiz was absolutely perfect. He was very helpful and professional. He was very patient and knowledgeable. I highly recommend visiting Jesse at Hiley Mazda Burleson.

I drove 4 hours to buy a car at Hiley after getting the runaround from dealers back home! I reached out online, got a quick and courteous response, and very honest, no hassle info about the Mazda6 I wanted. Spoke to Neal on the phone, and he cleared up all my questions, with absolutely no pressure. Drove to Burleson from San Antonio to pick up the car, trade in my old Camry, and after a pleasant time signing papers, I was in and out! I Hiley recommend this dealership!

We had our help from Jesse Ortiz and he was amazing. He got us such a deal and was so personable and professional. Recommend him 1000%

Jesse Ortiz was an absolute pleasure to work with. He made sure the car I was buying was in immaculate shape and ready to be taken home. He also worked with me to get to the price I wanted and gave me multiple options to choose from. I would recommend this place and Jesse Ortiz to anybody!

Attentive during buying car process, but not after the purchase.

I had a wonderful experience purchasing a new car at Hiley Mazda of Burleson. Lacey went out of her way, making the sales process great. She explained everything and was so helpful. Lacey is fantastic! Josh is equally fantastic! He took the time to ensure that I was happy with my purchase. I recommend purchasing a vehicle from them.

Mazda has an amazing line-up of vehicles. This dealership represents the brand very well and has a great team of folks. 👍 Weve bought two new Mazdas from them this year. Savannah is a great sales consultant that is patient and kind. Ask for her! Thanks again Hiley Mazda Burleson for making car buying easy and fun! Our son loves his Mazda 3 and wife loves the CX-9 Carbon Edition. ❤

Oh My God I don’t know how to start. We were there on December 7th and Jesse Ortiz took care of us. Since we got in he was so helpful, kind and gave us great costumer service. He look for all our meets. He took all of his time to look up for the best deal for us. After been there and got our new Mazda CX-9 carbon edition, which I’m in love with, Jesse Ortiz explain every single detail about my new car. How to use everything, and gave us the follow up next days to see how we’re doing with our new vehicle. I really recommend that if you want a new and GREAT CAR, go to Hiley Mazda and ask for Jesse Ortiz, you’ll be so happy to receive and VIP customer service.Thank you Jesse for been such a great seller and look up for everything I wanted in my vehicle.

I just recently purchased a Mazda CX-9 and love it so far! Teresa was my saleswoman and she did everything she could to make it an easy process. The dealership is beautiful inside and I am happy with my purchase.

I am so amazed with the staff here. Starting with Paul assuring me that Lacey and Josh would take good care and me. (They did just that). BJ made things a little easier. This is what I call a team. Lacey is the five star there. Go see Lacey and tell her Ron sent you.

Great place to buy a new car! Everyone was friendly and they did everything possible to make sure my buying experience was awesome. And Lacey is just the best! She made everything as easy as possible...

The Easiest and Besr Way to get a Pre-owned or Brand Spanking New Automobile EVERRRR!!! I have purchased a few in my life and never had a more comfortable welcome, explanation or friendly experience!!! GO WITH LACEY and JOSH SNIDER... Its the only way to get through the stress without the Normal Stuff for days and days..... Thr finance Manager Cody could not have been more swift and nice performing his duty... Great People ALL around.... Everyone is so friendly....its the BEST....I handled it by phone....am disabled...and walked out in less than 3 hours!!! I LOVE HILEY MAZDA in Burleson, Johnson County TEXAS !!!!!

I appreciated the very prompt and courteous service by Victoria and Cody. The vehicle I purchased was what I was looking for. The options were explained clearly and financing was simple.

Lacey Snider was a great salesperson when we purchased our new CX-5, our second vehicle from this dealership in two years. She was honest and efficient, and we got a great deal! We have many Mazda dealers closer to where we live in Plano, but we feel it is well worth the drive to purchase from Hiley of Burleson. Thank you Lacey!

Had a great experience buying my Mazda 6 here. Jesse Ortiz helped me and was really friendly and insightful which made the whole car buying experience much easier!

I thought the video of my car being inspected was a wonderful way to insure transparency. Thanks for that.

Worked with William Logan today. If i DO end up buying a car, Ill do it with Mr. Logan! He was super easy to talk to and deal with. I didnt make a purchase, still he spent a great deal of time showing me several cars and talking about options. Hes very down to earth and i sincerely enjoyed working with him. I would certainly recommend Hiley Burleson overall, and, if you get the chance, work with Bill!

Alejandra was so amazing!

Had the best car buying experience with Hiley Mazda of Burleson. Lacey Snider was amazing! She got me exactly the car I wanted. Everyone I dealt with was friendly and helpful. The whole process only took a few hours which was great. Extremely happy with my new car.

Greg and Jessie were great! They took k to account what my husband and I wanted. They did not try to stick us in something we did not want . We also got a great interest rate. My husband and I are very pleased with the service we received

We had a great experience with Lacy Snider of Burleson Mazda. Lacy made us feel very good about the purchase we were making. I enjoyed her outgoing personality which made me feel very comfortable as a customer. Thanks Lacy for making sure I left with a vehicle I liked!

Lacey and Josh Snider were so helpful with the purchase of my new 2020 Mazda CX-30! They were upfront and honest with me throughout the entire process. Even though they did not have my exact color in a FWD, they instantly called their sister store and made it happen for me. They also helped with fixing a small dent that I happened to notice on the hood the day after I had taken the vehicle home. One of the best car buying experiences I have ever had. So glad I chose to be apart of the Hiley Mazda family!

I worked with Jesse and immediately I felt welcomed. We test drove a cx 30 and when I expressed some concern, he pointed me to the cx 5 and I couldnt be happier. When it came to financing, Cody took care of everything, made sure I kept my warranty, and met my goal monthly payment. Being a first time buyer, I couldnt be happier.

Wonderful people to work with

I did my recent car shopping online, so I was in contact with several different dealerships during a span of 2 days. I was shopping for a preowned Mazda3, and did most of my financial application online. So I had conversations with several different salesmen from different dealerships, some who took their time corresponding with me, and some who dropped the ball entirely. Jesse at Hiley Mazda Burleson was by far the most courteous, responsive, knowledgeable, and low pressure to deal with. He got me in a new Mazda with better terms than the used one I was trying to buy. And it was RED, the color I wanted but could not find in the preowned market! Jesse is just a genuinely NICE guy who made the whole car shopping hassle actually pleasant. The atmosphere of the dealership was so relaxing and calm and the finance manager was great too. I could have bought the same car from the Mazda dealership 15 minutes from my house, but one phone call to them made me decide against it and drive an hour to Hiley Mazda Burleson instead!

Salesperson Victoria was took time on a cold rainy morning to show me several vehicles on the lot. She knew exactly how to process my information which resulted in a smooth purchase.

I should have read the reviews before going out looking for a new car. It would have started where it ended...at hiley of burleson.Neal Hancock started it with a great and honest conversation about my trade-in. It continued with Josh Snider joining a texting thread to ensure everyone was on the same page and finished as emotionless as it started with Victoria Hiter working with Neal and Josh to make the numbers work.It was the best use of my time that Ive ever spent when buying a car, and weve owned several different brands. Next time, I wont be wasting my time by starting somewhere else.

Best car buying experience that I’ve ever had. Josh and Lacey are great people to deal with. They were very attentive to my needs without being pushy. I’d refer anyone to but from them. This is the second car that I’ve purchased from a Hiley dealership and won’t be the last.

Jesse Ortiz was our salesman and he took care of the deal without having to waste a bunch of time.

Jesse Ortiz was so helpful in the car buying process. Communicated well and made the experience enjoyable.

I originally was looking at other vehicles, but drove by Hiley Mazda in Burleson & decided to stop in - just to look. Jesse Ortiz immediately welcomed me, and not for one instant ever made me feel rushed or pressured, two things I have despised when buying cars in the past. He was very professional, knowledgeable, respectful & genuinely KIND. He took the time to answer every question I had, which were many. I owned an MX6 for many years in the distant past & was excited to see a Mazda 6 to compare the two. When I asked about the Carbon Edition, he immediately brought one out and had me test drive it. He took the time to explain all of the equipment and show me how everything worked. I wish all car salespersons were like Jesse! By the way, I drove the car home, LOVE IT!

Very very very bad car buying experience and very very very poor service!!!You are better to consider this post. Its a real case on me and finally they fixed it for 8 months. Just for a little tiny thing, Navigation SD card.I believe their sales manager, Josh wont fix it if I dont call their general manager to complain this issue.Here is the story. I bought Mazda 3 on November last year. The SD card had problem when I picked up the car. So he said he will mail a new one to me, but he didnt. At least, I didnt receive anything. Their service manager, Paul said he will fix it when they came to get the car for windows tint, but he didnt. Navigation was still not working and no SD card in the slot when car was returned. Try to contact Josh for this issue, he said he will work on it and mail it to me. AGAIN, I didnt receive it for a couple month. Send email and NO RESPONSE. Not surprise!!!I called him this time and he asked the address and will mail it by FedEx. I asked for the tracking number. He said he doesnt have it. I waited 2 weeks and still not received it AGAIN. Call, NO RESPONSE. Message, NO RESPONSE. VERY BAD EXPERIENCE!!!Finally I decided to call their General Manager and left messages TWICE. This issue got fixed within a week.

Had a wonderful experience with the whole team, from Brice with service to Josh, Lacey and the finance guy, Ryan. Probably the quickest car transaction I have made thus far. They were all very courteous, knowledgeable and I greatly appreciate their time. Please be sure to see them and tell them I sent you!!

This place is amazing!! Shout out to Paul the service manager. While we were getting our oil changed they had someone take us out to get food! The service was fast and exceptional! Super clean and friendly place!!

If I could give the dealership 0 stars I would, but its not an option. I purchased a new CX 30 and was told it had a certain option, that after taking it home I realized wasnt working. I went on my scheduled appointment day to get the tint placed on and told them to check the door handles that the sensors werent working to open the doors. He checked me in and told me it would be ready that afternoon and I told him I was told there would be a loaner car for me to drive. There wasnt. I waited for 4 days for them to call me to take it back in when there was a loaner car. That never happened. I called and set up another day to take it in. Tint was put on and the service department worked for two days on the sensors to get them fixed. When I called to check on my car they told me that I did not have the option on my car. So, I was told by the salesperson it was an option, and the service department worked on it for two day to fix it. So, they dont know their product and I feel like there is a lot of incompetence all around in the dealership. I will never take my car there to be serviced not would I ever buy anything from them again. Just be sure you know your product and what you want before going in, and check to make sure the car you are buying has everything it says. Because the salesman do not know what they are selling

Lacey and Josh were great! Made the car buying process very easy. They were up front with everything and we ended up getting a great deal for our CX-9. I would definitely recommend buying your Mazda from Hiley Burleson.

Very pleasant and relaxed friendly atmosphere. Absolutely no pressure sales and they went above and beyond to ensure I was happy with my new vehicle. Lacey Snider went out of her way to make sure we stayed in the loop and knew exactly where we were at on our deal. In fact the deals are so good we actually bought 2 new vehicles the same day making this our 3rd purchase from them. If youre in the market for a new vehicle I highly recommend you come talk with them.

Lacey was awesome, her and her manager got us in and out with exactly what we wanted. Best experience Ive ever had purchasing a vehicle. They include all car washes and provide loaners at Hiley as well. I most definitely recommend them to everyone.

Lacey Snider was a real pleasure to do business with. Lacey was very accommodating and efficient. She and her colleagues were very patient and courteous in answering all my questions about the vehicle and the eventual sale. I was pleasantly surprised at relaxed nature of my car shopping experience.

We just had a very positive car buying experience at Hiley Mazda. Our salesperson was Lacey Snider and she was great! We are deliberate decision makers and Lacey was very patient, answering all of our questions. She made herself available on multiple occasions and was very accommodating, showing us all of our options.

Lacey Snider and her colleagues are the only reason why I bought from this dealership - she differentiated herself and her team not only with the quality customer care, but her knowledge on the Mazda product. She continuously sold me through the entire process and I felt like I was getting the best deal town. I will continue to recommend Lacey to my friends and family who are in need of a new car!! 10/10 would recommend

Lacey and Josh, in sales were amazing! They answered all my questions and worked with me to get exactly what I wanted and needed! Ryan in finance was great, too! He told me my options without any pressure or harreassment!

Had a very pleasant experience buying a vehicle from this dealership. Lacy Snider gave me an unbelievable deal and prepare everything before I even stepped and in the door. Only took an hour or two before I was done and driving my new vehicle away. Would recommend this place to anyone in the market for a new Mazda!!

HILEY MAZDA OF BURLERSONThis dealership is Amazing!!!We were absolutely pleased with Hiley Mazda of Burleson dealership because of the outstanding service we received. Living an hour away from the dealership, this was important to us, so that we didnt drive out there to be disappointed. Previously in other dealerships, we have spent countless hours with online pricing etc. The manager, Mr.RANDAL SHAHAN of Hiley Mazda of Burleson went right down to business. Gave us his bottom line price, gave us the best deal unlike other dealerships who make it a nightmare!!Mr. Shahans overall personality, professionalism, honesty, and respect of the customer was a total class act.Mr.JASON RUDD the salesman was very patient with us and took the time explain all different technologies in the car and even took time to show us how to use EACH ONE OF THEM !!. When we arrived to close the deal, everything was ready, just as promised. Jason really helped us in every step and through the whole experience in choosing the perfect car for us ! The finance manager explained in detail every question we had regarding the payments and warranties of the vehicle. There was NO pressure at all !! Car buying does not get any better than this! WE HIGHLY RECOMMEND BURLESON MAZDA for buying a car !!

Lacey Snider worked this internet only transaction extremely well. She was very easy to communicate with and really quick to respond to my inquiries. Absolutely ZERO hard sell tactics. Very professional, pleasant, and well versed in demonstrating the features of our new ride! Highly recommended.

A very pleasant experience. The sales team was very accommodating and very knowledgeable of their product. Car buying experience was very relaxed and enjoyable. Lacey made me feel so comfortable.

Our sales lady Lacey Snider was the best! She work hard to get me and my wife in the car that we wanted. She was very knowledgeable about their products. The sales manager Josh was also a great person to work with. We love our new car

I am a proud owner of a 2020 Mazda CX-30. I love it. Just finished driving from Texas to Wyoming in it. Thank you to Lacey and Trey for helping to make it possible.

The dealership itself is beautiful and modern. Roy was great! He respected my budget and made the process so easy! He was quick to respond with any questions I had. I would recommend them to anyone looking for a new car. I love my new Mazda!

Excellent staff and management 👍. A true no-hassle car buying experience. The Mazda lineup is very impressive and definitely deserves a look if youre shopping for anything from a compact car all the way up to a large 7 passenger SUV. Thank you for your help and we look forward to utilizing the complimentary car washes! (Update: bought our second vehicle from Hiley Mazda Burleson about 5 months after first one. A Mazda 3 and now a CX-9 in the fam. Great experience in every way dealing with these folks)

Lacey and Josh Snider were great to work with! They did everything to get me the car I wanted at the price I wanted. This was the best car buying experience I have had. No high pressure sales here! Totally recommend them!!!

Purchased my very first brand new car yesterday with the help of Lacey Snider, I couldn’t have been more impressed with the whole event.I went in to see about a trade in and left with a brand new car. I needed one, and Lacey did everything to make sure we were taken care of.Professional, courteous and knowledgeable are all things that made this experience awesome.Thanks Hiley!

Lacey Snider was great! Truly my best car buying experience in my many years. Friendly, professional, and very accommodating. I wanted to look at several cars and test drive them. Lacey went through all of this with me highlighting the options and comparisons of each model. When it came time for pricing and sales, she went above what I expected, in helping to get the deal done. Delivery of the car was easy and all questions were answered and promises delivered!I highly recommend asking for Lacey when buying from Hiley!

Got my 2019 Mazda 3 from here. I got a great experience. Lisa Conway was my saleswoman. She was nice and super helpful. I am happy to do business with them.

I couldn’t be happier with the staff at hiley mazda. Lacey and Josh were very professional and took great care of us, Lacey was very attentive and answered all our questions. Lacey was very knowledgeable and set up future appointments for service for both vehicles we purchased, now we don’t have to worry about the oil change that they will doing free of charge..I honestly hate buying new cars but they made it very pleasant and comfortable, I couldn’t thank you guys enough for making this the easiest car buying experience for us.Thanks again Lacey and Josh

Lacey Snider was the one helping me and she is the best! Stress free and honest! Best experience of buying a car while knowing what I want is in her best interest. I highly, highly recommend Lacey!!!!

All of the staff was exceptionally friendly and very knowledgeable. Our salesperson Jason was wonderful in getting the car we were looking for and meeting our financial needs. He was very personable and friendly. Jason took the time to go over all of the amenities the vehicle offers and was extremely patient in making sure we understood. Thank you for a tremendous buying experience!!