The store was clean and employees seemed happy and chatty. I found exactly what I was looking for and being enamored with a lovely flowering plant I bought as well. Check out was easy and one cashier at the checkout on the other side of me offered a suggestion to make sure it was well insulated for winter which was really helpful, since I know nothing about the particular flower that I bought. A staff in good spirits makes shopping way more enjoyable.

We had the BEST experience at this store! The staff is the most helpful that we have encountered at any home improvement store around. Thank you for your understanding and helpfulness. We are so appreciative! We will be back for sure!

Found what I needed just fine store was clean and isles were labl3s as is and items were found as is in correct isle needed

Turned in plans to get a take off on a new build, was told ten days. Check back 3 weeks later and they said sorry didn’t get it to it yet. What a joke would not recommend them for anything on new build.

My favorite big hardware store. Almost all of our appliances are from here and have arrived quickly, even during COVID-19.

Nice store but so NOT trust the website. The website will tell you they have certain items in stock at the store and when you go there they do not have them so I would suggest calling ahead.

Love this store. Employees are very helpful when you can find them

Clean. Helpful. Most items in stock. Friendly staff.

Horribly miserably irritating every time. Always either rushed or brushed off by associates. Getting thru by phone is even a worse experience. Dread hearing we need to get it at Home Depot😫😖

My cutie, hiding under the shelf!

I want to thank Kyle with blue hair so much he is a wonderful guy he helped me so much this guy needs a big raise

They had what we needed. Problem is parking lot is too small for the average home depot customer vehicle. Most have trucks and trailers that need more parking room or loading up areas.

Just visited this home depot to purchase a couple of items. This is not the home depot I normally visit and I am very thankful for that. The staff seemed very disgruntled and moral must be low. Someone came up to me in the drywall isle and asked if I needed help, so I asked a basic, simple question and she told me to go ask the guys in lumber and pointed down the way. HahaWhen I went to check out at the pro desk, 3 employees were standing in a semi circle notching up a storm. I patiently waited at the open register and when the cashier came to help me she was rude and nasty.This must be one of the worst run locations Ive ever been to. Next time ill drive to the Menards in Big Rapids and try my luck there.

My favorite place for DIY supplies. They also give a military or disabled veterans discount. Great signage makes zipping through and getting what you need so easy without the wander andwonder.

My favorite store. The staff is around but not bugging you. This store has a great selection of tools to name one of the hundreds of products they carry. Its very clean and easy to navigate. I could go here everyday 😃.

I always find what I need and sometimes even on clearance

I dont personally know about the rest of the store but I LOVE the flower section

Extremely disrespectful to veterans. Called entitled just because I have served. Also used vulgar language towards family and myself.

Fair pricing, helpful staff.

Im addicted to this store and the employees are awesome

Use HD all the time, just dont be surprised if there are missing parts and you have to go back, or the part you bought doesnt work. Its only your time, not theirs. But they take them back so thats a plus.

Awesome friendly workers very helpful and respectful. Love Home depot. Quality products and clean store

Its Home Depot, dont think I need to say more. The home of find it yourself.

The Staff especially in Paint was very Helpful in finding the product that I needed

Bought a shed decent price decent service..till we got to the loading process...no store help

Found everything that I wanted. Store not crowded friendly service!

Great Customer Service and Prices

What can use say.... they made me a new door key

Finally decent wood price...

The best place to shop when remodeling! Great selection, good prices, and very helpful staff!

I was at Home Depot today which is Saturday the 30th I fired some insulation board look up oil backing we pull it down the water just ran all over this and I asked the guy what the heck I said these things are just soaked the guy we just brought him in from outside till it snows Mountain as we got something I can wipe them down with you laughed and walked away let another guy walked up and slowly getting water all over. Me I said that your your Styrofoam board do you watch way would give us nothing do we start pushing the cart down the aisle new you made lady that work there cuz you guys are leaving the water Trail I said I told her she called just a minute Ill be right back and she went and got us some pepper jelly but you know it was bad

The people were very helpful and was able to find everything needed to complete my project.

Purchased 1800 Sq ft of flooring during the rebate. We ordered in store but since they did not have that amount Home Depot ordered online which disqualified us for the 11% rebate. Central Transport delivered two full pallets and dropped it on our driveway. We had to carry 4000 lbs of flooring box by box into our garage. We are both senior citizens and that was crazy. I think we ended up with more flooring than we needed. Last flooring we buy at Home Depot and not much else if we can avoid it.

Friendly helpful staff

Workers were really happy and nice and has really good deals on grills flowers

Got what we needed in a timely manner and finished our day with everything done on time

Very friendly and helpful staff, and easy to find what you are looking for.

Home Depot is Home Depot! What to check out whats new and exciting for the gardening season.

Not very good service but very good products

Big store.

The employees here are always willing to help out the only issue is trying to find things on your own can be a pain

Do not recommend shopping here. I purchased a tv stand that was in the store but the color I wanted had to be ordered so they tried to not honor the veterans discount (had a friend with me that used his discount) after arguement they finally did. Two weeks later I pick the tv stand up and get home to put it together and some of the parts are the incorrect parts so I can’t put the item together.. call the Home Depot customer service line and they tell me they can’t just send the part I have to repackage the whole thing and return it lady on the phone told me someone would pick it up or I can return it to the store. Come to find out after speaking to the store manager lady lied and I have to haul it to the store myself and he said he would still honor veteran discount when I return and exchange and when I arrive ask for him. Okay no big deal whatever. I get there to return it and ask for the manager nobody seems to care to let him know I’m there I return the item and exchange it and they try arguing with me over veteran discount after arguing with the employees for awhile a nice man finally came and helped me and just gave me the discount... the store manager I spoke with never once came out after they kept lying and telling me he would be with me in a moment. The whole thing was a fiasco from the beginning and they didn’t make returning it any easier not a pleasant experience at all I will not be shopping here for anything again. I’m only giving two stars because they did finally give me the discount they said but only after giving me a hard time about it

If youre a veteran DO NOT SHOP HERE OR ANY OTHER HOME DEPOT! Apparently, Home Depot offers their veterans discounts on certain items. We drove over an hour to come her specifically for the discount they say they offer. Dont make the same mistake we did. Go to LOWES where they honor veterans and give discounts on everything!

Adam in the granite/kitchen area was awesome--very helpful, no pressure, pleasant & professional......cannot say the same for the man in the paint dept. I was mid sentence asking questions & his phone rang.....apparently that call was more important. Very poor customer service. Too bad.....I will take my business to Menards.

No experience with the departments they work in go somewhere else

Asked an associate for advice on a simple tub drain leak (not so simple for me...). Bill was awesome! Made sure I had the correct tools to get the job done and was very patient, giving me helpful tips too! Thank you!!

The staff at our Home Depot store in CadillacMary are amazing. My husband has Parkinsons. Some things are difficult for him to do. The staff all know him and watch for him. They are always quick to help him in any way they can. One day I had dropped him off at the door before parking, and when I went inside, I couldnt find him. One of the staff asked me if they could help me find anything, and when I replied only my husband, they laughed and asked what he looked like. When I told them, they knew exactly who he was and knew where he was at! They are a GREAT STORE and GREAT STAFF. Mary at the checkout is especially helpful and kind, and does an excellent job. If Home Depot had an employee of the year award, Mary should get the award. Thanks for being a wonderful example of what good customer service should be!

Be a 5 star if they carried all building items. I hate having to hit up Menards for the most simple item.

Found what we needed. Very friendly staff.

Waited about 1 hour to cancel a order mix up. I was being waited on for an hour. The first girl with purple hair & A double lip Pearce didnt want to wait on me so she threw a fit and refused to serve me.to add insult to injury she took my paper work with her. While the manager tried to figure out how to give a refund. The purple haired girl came a hour later and ask the manager helping me if she wanted my paper work? What a joke. I wish I wouldve got her name. Her tag was covered. Bad experience!!!!!!!

Friendliest most helpful staff ever. They brainstorm with you for the best project option choices and always seem to know which aisle to find what youre looking for! My husband and I are in there often and the staff never disappoints!

Great place they have everything for your building needs

Two women in the plumbing department really know their stuff. Easily the best experience Ive had at any home depot.

Absolutely incredible how this place can be in business. On four separate occasions asked for a product that the website said was on the shelf. Two employees said to look it up online and walked away. One employee sent us to another employee who couldnt answer the question. The last employee was requested to get a manager and disappeared.

More worry about PPE than helping there customers

Good place,people will help you get what you need

Even with coved going on theyre not pushy and still very helpful.

Great prices, varied selection, helpful associates, and self checkout! What more could you ask?

People were helpful (paint department) and (assisted) self check out is always helpful.

Its a great store for most of your DIY needs. Excellent paint choices as well.

They didnt have anything that I needed in the electrical department. Very disappointed

Very friendly and helpful. Prices were decent. Wish add on were closer to my product.

Great selection of goods within the store and always available to purchase online and have shipped to store. Prices are pretty decent on most all items. Staff are usually kind and helpful, though sometimes you encounter some not so friendly workers, some are helpful, others not at all.

LOVE IT LOL....

Usually have what Im looking for. Friendly helpful workers most of the time.

Friendly staff, always willing to help! Usually always have what we need, even when COVID has diminished their stock.

Went for flowers but they didnt have as much as usual what they had was good

Self checkout only? Really?

Excellent...whatever we need weve been able to find...associates are eager to help and suggest alternatives if needed. Small town...great store!

Price of lumber will make ya wanna run away, otherwise a great time with friendly people.

Fantastic store! The employees are friendly and knowledge and always willing to help.

Home Depot had the items that I needed. Very nice, clean, organized garden center! Excellent help from the garden center cashier, Ellen!

Was hard to find someone to help us out. Walked around for 10 minutes before someone finally showed up and then seemed bothered that they had to help.

Very helpful.

Always have the things I need to complete my home improvement projects

Very helpful, always ready and willing to help out a customer

Great. Place clean and found what we wanted freindly check out .

I have always Love Home Depot !

We will be using home Depot more now since Menards is being very rude with their customers

Found everything I needed quickly and if I couldnt find it the employees were kind and knowledgeable.

The gentleman that helped us name was Ken and he not only helped us in his area of responsibility but continued to show us several other items we were in need of and helped us decide on which products were best to fit each of those needs. I didnt think this kind of customer service still existed...thx Ken you do your company proud!

The people I dealt with were very nice and knowledgable about their products,went there after one certain thing and it was 10% less expensive than advertised!

Went in looking for electrical items for a temp pole for consumers and Leighton helped us find everything we needed. He was very helpful and knowledgeable!

5 minutes in and out. Had exactly what we needed.

Place was very well taking care of friendly staff

Nice steaks

They had just what I was looking for!

This is the best home depot I have ever been in. very knowledgeable staff helped me with many projects all you have to do is ask they will send you to the right person. I love this store even my wife doesnt mind going in with me. Now that says alot.

Very helpful.

Very helpful, and very nice.

Great service

Quick in and check out

Wish finding what you needed was easier to find. More labels.

Good prices, good selection, nice people. Only downfall - employees will run up on you when you walk into an isle like a vulture and lurk around you the whole time. I understand they are being helpful, but back off a minute and see if the people actually NEED your help.

Good service

Very helpful staff. If they dont have what your looking for they will help find alternatives.

My go to hardware store

Great product selection, friendly staff

I love hardware stores, anything about home repair, remodeling 😁⚘

Ive visited home depot in Cadillac 4-5 times the past few months and there are many customers without wearing masks. When I went there yesterday morning, out of the five customers I saw, 2 were not wearing masks. I was looking at paint colors when one of the men came down the paint aisle coughing excessively. I set my samples down and exited and will not return to home depot in the future.