Caleb from Cadillac is amazing. He was very personable and helpful. He helped get exactly what I wanted in the right price range. We had multiple questions and wants and he never once seemed bothered by any of it, he stayed very fun and massively helpful! If there were more stars I would definitely give more than 5 stars!!

Caleb did a fantastic job getting me set up with a new phone. He was very quick and got all my things transferred over quickly! Highly recommended!

When the Big Rapids store closed early (knowing that my husband was coming to purchase a new phone and accessories) over a month ago, we drove to Cadillac. The trainees and manager at this store were courteous, knowledgeable, and helpful. They even stayed late to get his new phone set up for use and offered to stay even later if I wanted to upgrade to a new phone. Best customer service ever!! Thank you!!

Very nice staff, upgraded my phone it was easy and a smooth transition from one to the next! I love cricket!

Well when you buy something from a place you expect it to work I recently bought a Bluetooth speaker from cricket and the power button stopped working i go to take it back and they tell me sorry theres nothing we can do any other place its oh yes doesnt work sure we can swap that out/give you a refund cmon guys Ive seen places that have a lot better customer service and half the company behind it

Caleb and Erika were amazing with helping me get everything on my phone, and they also helped me decide on a great option!! I’m in love with my phone and I just had the best experience I’ve ever had at a phone store!!

Friend went and got a nes phone. Transfer took a while but she loved the phone

Great service. Easy to do business with.

Caleb was awesome today. He helped us and even took the time to set my phone up the way I wanted.

The employees there helped me out. Was very pleased with my results.

Quick and personal service. Very helpful

Caleb was great to work with. He really helped us with our new phones. Thank you Caleb!

Great experience new phone Rebecca and Caleb took care of me and transfered all my photos and contacts with easily!!! This is why I stay with cricket

Walked in with my 2017 boost mobile moto. Less than 20 min got set up with a new moto from them.. they transfered everything over and I literally was up and running didnt have to toss a password on anything. They did it all for me.. and up in north Michigan the signal is awesome out in the country

Got good help from caleb and Rebecca today at cricket

I drove all the way from Traverse City to see Caleb about my headset not pairing to my new IPhone 12 and Caleb had me out the door in under 5 minutes!!

Caleb saved me 55$ a month so now my bill is free for at least 6 months!! Wow! Hes gonna be who I come to for my next visit when I get a new phone activation!!

I came over to the Green side.I can find a cricket store when i need it. My previous cell provider didnt have any stores upnorth which made it difficult for me when i needed service.

Good deals. Hollie is a great manager and Robin is an asset to the team

If I could get away with 0 stars that’s what this place would have. I used to love going into the store, Beth, Trey, Judy, Amber, Tyler were all great associates. I’m sorry to hear that the best of the best are now gone out of that store. The new Manager, Hollie, isn’t very nice, tells people that they can return their accessories and then tells us that they can’t, because Amber told her they aren’t allowed to return accessories, all accessories sales are final at purchase and the music in the store is very inappropriate. The Esmeralda girl doesn’t have very good customer service skills what so ever. Rob is indirect on what he is explaining at times. I won’t ever recommend anyone to go there. That store used to be so welcoming and such a great atmosphere and now it doesn’t even feel like a company that I want any part of. Shame shame on the Human Resources Team and all upper management.

Awesome customer service and the price is extremely good. With not many choices this is a great option to lower those ridiculously high cell phone bills. The sales reps and management team at this location were all phenomenal.

My fiancé has an account with Cricket Witeless, I am a previous employee from there as well. His service is extremely slow when it used to be fantastic. He can’t even watch YouTube or play music on YouTube in town Cadillac. We have been thinking about switching very soon. They say they are “updating” towers in our area, but that has been the excuse since he started Cricket.

Fixed my problem in a couple minutes

Well kinda hard to buy anything phones or other wise when they dont even answer the phone tried for over a half an hour to get ahold of some one to see about getting an upgrade and kept getting a busy tone like someone had been on the phone for a half hour and not only that but when you buy a product from a store you expect it to work when it doesnt you expect said store to replace the item or to give you your money back well they didnt do either they said sorry nothing we can do about it

Clean appearance was at the store next door!

What a great customer service in Cadillac MI!!!! Great price. Switched from At&t

Very friendly and helpful staff, specially Trey who demonstrated great knowledge of the products offered.

So very helpful people.

I’ve had some ups and downs with cricket service, as in who has helped me. But I gotta give it to Tyler. I locked myself out of my iPhone, I don’t currently have home internet, and apple was more then worthless with helping me fix the problem that occurred. I stopped in and seen Tyler and boom even though he wasn’t totally sure it would help he did not hesitate to TRY. And.. he succeeded to unlock my replacement phone and get me back on track and on my way. He’s always been very kind and super helpful. He’s also quick and efficient! Thanks Tyler ☺️

Customer friendly service. As for the provider, I love it. Ive gone with straight and Verizon for the past 7 years and Id always seem to lose reception in some of the most mundane areas (walmart, Meijer, walking nature trails in Cadillac or Mesick) but not with Cricket. In areas that dont get the greatest, Jennings, some parts of Cadillac pathways, parts of m-115, etc. Cricket has reception.

My visit was amazing.. The people there were very nice and helped me with everything that I wanted and needed.. thanks you guys for all the help..

The phone signal on these has been incredibly slow and my phone isnt receiving call all the time.

Guys were very helpful in getting phone purchased and setup, store is clean and pricing is great. I only knocked a star off because their phone selection is a bit limited, but overall theyre great.

Good prices and good customer service

Always enjoy going into the store very polite knowledgeable and helpful.. James always does a great job

Excellent customer service. Great phone service.I love my cricket store.

Nice people not enough of them to handle customers in a timely manner.

Great service area and plans. Great customer service.

Completely AWESOME!!! Tyeler is The BEST! quick, easy, I brought my own phone and I have a TRUE unlocked Phone so NO hiccups! Im loving it! I highly recommend Cricket wireless...ESPECIALLY this Location and For Sure TYELER! only one day with Cricket wireless and Im seeing a big difference! and IM SAVING MONEY!!If I could give 10 STARS I would. AWESOME place AWESOME people!!Highly RECOMMEND!!

I love this store, friendly people and great service. To the owners, the past rating was done in error.

Tyeler Ault went over and above to make sure we made the best decision for our needs. He even stayed past closing to wrap everything up. We really appreciate his service. Cricket mobilelink is very lucky to have him. Thanks Tyeler!

Terrible experienceBrought my own phone. I was told it would work and was compatible. After being charged $87 to get started with hook up, sim and month of service, discovered it was locked. No fault of cricket. However at that point I wasnt eligible for the free phone or a port in / new customer price through cricket. I was no longer eligible apparently because they already had my $. Spent my Sunday on the phone with customer service and back and forth to store for nothing. Still no phone no service just out the $87. Actually took a 2nd phone I had through straight talk in and that wouldnt work as it is ran off Verizon towers.If using cricket service buyer beware especially if bringing your own phone. My suggestion is stick to straight talk prepaid would have saved my a a lot of stress and $. there is nothing they can do, everything is automated.

Great service!

For this area best service and price!

Love this store! everyone is very helpful and knowledgeable

Great place. Very knowledgeable and helpful employees

As son as my phone is paid off, I will be switching over.

Long wait, limited stock, EXCELLENT value

Great people at store very helpful

Friendly fun Staff, quick and efficient to work.

Guy sent me half way across the state to pick up a phone. When I got to the store he directed me to, the salesman there said he never heard from the Cadillac guy. I wasted a whole day because of this man. Fire him

Nice workers and very knowledgeable.

Never had nothing to do with Cricket Wireless dont know why they keep asking me this question

Friendly and very helpful

I actually went to posh salon, but it asked me to rate cricket. Soooooo okay

Best prices and best coverage.

They sell junk

Aweaome service

Couldnt help us enough with our phones,polite,as well

Judy is always AMAZING

Very rude to the employees

Awesome as always!!

Great service and professional

Always good to me

I was disappointed. I had a long wait. And didnt get the free phone. It cost 124.00 for a phone I thought was free.

Cricket wireless I love it

Yes this is the good phone

They are always helpful

Helpful

Service is great

Trey is awesome

Love this service

Loved it

Very friendly

Got help

Great price great serveix