This company is terrible. Although I read the numerous 1-star reviews, I decided to take a risk because I enjoy supporting local Michigan businesses. This was an awful mistake. I ordered a $300 part for my dishwasher this week. By the time it arrived I decided that it would be more worthwhile to buy a brand-new dishwasher. When I opened my package I noticed sharpie markings on the dishwasher part. This was strange at the time, but I wasn’t too concerned since I wasn’t going to install the part. The Repair Clinic return policy states that they don’t accept used parts so I assumed these abnormalities came from the original part factory. On my way to work today I stopped by the Repair Clinic warehouse to return the dishwasher part. I stood in line for 20 minutes just for the sales representative to inform me that he would not be able to give me a refund. He claimed that the part I brought back was used due to scuff marks in the terminals and it couldn’t be sold to another customer. I never even plugged in the part, so I have no idea where these scuff marks came from. Even if I wanted to install the part, I wouldn’t be able to since I have worked all week. Eventually, the sales representative told me that the best he could do was give me $60 for the part that I did not even use. I was very confused when the employee offered me a partial refund since their policy states they do not accept used returns. I left the warehouse because that offer was criminally ridiculous. My theory is that Repair Clinic sent me a used part that some else installed and returned. This company is a scam, stay away.

Had to stand out in the cold for 15 minutes due to 5 person in store limit from these germaphobes. Bring your mask and hazmat suit with you when you come.

Do not use this company. Not only did they send us the wrong part three times in a row but they offered us a refund and we never received it. Yet we sent the parts back and still have not received it. When we call to ask what happened they just keep saying call tomorrow if you don’t get it, with no answers on to why they won’t give it to us (even after we mailed all the parts back) so we’re basically out of hundreds of dollars with nothing to show it for it. It’s the worst customer experience I have ever dealt with.Ps found the correct part on Amazon for half the cost. Use Amazon or a competitor but please save your Wallet and time the hassle and do not use this company what so ever.

Open on a Sunday?!? Yep! Fixed my GE refrigerator in under an hour for $70 including drive time. Nice!

Ordering and delivery are fine, but they intentionally make make mistakes when charging credit cards. Its impossible to reach anyone who can fix the errors, so be prepared to dispute incorrect charges through your credit card company.

Do not use this company! We ordered an $85 component for our oven that went out. When we plugged the new component in we discovered that it was in fact our oven and not just the component that went out. We immediately packaged up the component and shipped it back. Paid $25 dollars in shipping (cheapest route with insurance). Once they received the component back we received an email from them stating they couldn’t return it because there were scuff marks on the terminals. We assured them the part was never used and the only time it was plugged in was to try it out. We had the part in our possession for 24/48 hours at most. The email from Repair Clinic also stated we would have to pay shipping AGAIN to receive the part we paid for. We didn’t want to eat another $25 dollars so they still have the part. Poor customer service and will not be using them again!

Ordered a thermostat 2 weeks ago. I looked two days later to see if it was arriving as expected but fed ex indicated they did not receive it to ship. After calling their customer service hotline and waiting 40 minutes to speak with someone, they could not locate the part. So they said they would ship another, fair enough. 2 days later the exact same thing happened. Fed ex said they didn’t have either the old or new order. Called again and they assured me another would be sent. I asked the service rep if this was common and she replied “unfortunately yes”. Today I look again and cannot find the 3rd package either!!!! I’m going to buy a new refrigerator and spread the word far and wide to never, ever use this company for anything. How is this company in business?Update: I cannot reply to the Response from the owner, so Ill just do so here. According to Fed Ex, they have not received any of the packages, so it is completely in your control. Invite me to your warehouse and Ill show you how to take a package to Fed Ex. Customer satisfaction seems to be a very low priority.

If I could give zero stars I would. The experience started great but quickly became horrible. They sent the two parts I ordered, both were defective. After several phone calls I received word via email I would be getting a refund for one of the parts. A week and a half later no refund, I call again and have been on an off hold for 20 mins and they say they dont have the parts I sent back with the shipping label they provided. They now have said they have to submit the request, even though the emailed me I would be getting a refund on Oct 22th. I could never recommend this company, the customer service has been incredibly difficult to navigate.

Becafeful ordering from here there is no communication at all. Placed in order in March on back order no one has ever let me know I had to reach out every few months up to October . Worst customer service...And to reply to the below NO ONE ever reached out to me and now another issue I received the incorrect part and now they are telling me they cant return what a business I tell you .Stay away if i were you

This is my first time ordering with this company, and it will certainly be my last. I ordered a heating element for my oven, but instead received a microwave plate. Besides receiving the wrong item, it also took longer to arrive than the estimated delivery time. When I called customer service, the representative was anything but helpful in rectifying this issue. After going back and forth unnecessarily, he did agree it was an error on their part. When I asked to have the correct part sent with expedited shipping, he told me I would have to pay for it. I already paid for shipping the first time, and I would have to wait another five days without an oven to receive the part, and the best part is that none of this was my fault! When I told him I was going to contact my credit card company, he told me he was not even going to send the replacement part. After stating I was going to contact the Better Business Bureau, he conveniently agreed to expedite the shipping on the replacement part. It has been nothing but aggravation dealing with this company!

Hello my name is Chrissa I Ordered an Ice bin with the blades for my refrigerator back onJune 16th 2021. It is already doing the same thing other one was doing. The cube ice is getting caught in the blades and bending them and causing the blades to jam the turning of the auger. Only when it is on crushed. I called the lady wad no help at all.

We provided the model number of the oven and the control board that was provided did not look the same. I called to try to get verification as to what the pn on the board should be sense there website did not offer this information and the rep on the phone was unable to. They have also changed their return policy so I dont believe I am able to exchange the product for the correct one. I have not installed the part but I believe there policy now states that once the box is opened you can not return or exchange it.

I called about the status of a part I order and told it would be here on Monday. Called on Tuesday when it didn’t arrive and it had not even been shipped.Customer service had no record of the conversation and they were unwilling to remedy their mistake. Told we it would be sent out Tuesday.Reading the reviews it seems like lying to customers is pretty normal practice.After they lied about sending my order repair clinic cancelled my $200 order of the three items (the same Tuesday they said it would go out that afternoon)without me asking. Glad I called a third time or I would have continued to wait.Buyer beware. If you read these reviews and still order from them you have been warned.They have a good website to cross reference parts.

I order my fan motor at 7:25pm and the next day I had it at 4:33pm. It was plug and play and my central air is up and running. You guys rock!!!

Do not do business with this company. They have a state of the art online system that allows you to input your model number and it will tell you the parts match. They dont and to ship it back will cost you an arm and a leg.When you call in and are on hold for over an hour they will then tell you that you should have called and had their help because they arent liable.

Past experience has been good but latest order was not. Order was placed on-line and I was confirmed that parts were ready for pickup at the Canton Location. I called to double check before driving the 45 min to get to the facility. Once I arrived I waited for about 35 min to get my order and as I was walking out with my parts I decided to open the order and check. I was surprised to find 2 parts with the same part number were totally different. These were in clear plastic bags so anyone packing would have clearly noticed parts were not correct, or at least the same. I went back in the office, and after about 15 min, was told that those were the only two in the building - I never got an apology for the mix up and my 2+ hrs of wasted time. I asked for a refund and will have to find someplace else to locate the correct parts.

This used to be a good place to go, and for years (10+), I have come here for parts and advice. On social media, I’ve been the first to recommend this place to people looking for repair help.Today, with no line, and no one behind me, the surly clerk didn’t even want to talk about how to do the repair. If this had been the standard of service the first time I came here, I would never have come back.I came back over the years for the smiles and good advice and knowledgeable service. I’m smart, I can order parts online and google videos. I liked the good-natured helpful advice. This place was special.I don’t think I’ll be back.I only had a partial serial number, but the models all work the same. It’s basic parts and basic advice. He couldn’t be bothered to even talk to me about a fridge that stopped cooling.One star because they were open as stated and there was someone in there. But nothing more than that. I drove here from the other side of Ann Arbor, and he was a total grouch.

Always have a great experience.Was helping an elderly neighbor when her furnace went down this past winter.They stayed open a few extra minutes for me.My go to parts place.

I remember years ago when these people were great. Not so anymore. Ordered part and delivery kept getting pushed out. Customer service rep would guarantee the part would make the date and when I would follow up the date would get shoved out another 2 weeks. I realize their vendor is probably to blame for this. After numerous online chats I just gave up and figured my pressure washing project would have to wait. Just by chance I called customer service a couple of weeks later and was told the part was there and had been there for eleven days and still hadnt shipped. Was told that day that it would ship that day. Two days later followed up as I hadnt seen any shipping confirmation. Guess what... still hadnt shipped but said it would ship the next day. I have been lied to so much by these people I am back to I will get the part when I get it. I am sure Covid and availability of employees will be used as an excuse but I still seem to get all my Amazon and ebay items in a timely manner. I see in almost all of the reviews the owner has responded. My question to the owner is what are you doing to fix these problems as many of the negative reviews tell a similar story as mine? Isnt someone required to run reports showing inventory availability for shipping and assigning shipping priority based on order age?

Ordered a part that showed as in stock. When I reached out to customer service after not receiving the item timely, I was told that the item was on back order - new delivery timeframe of 1 to 5 months!!!! Customer service rep recommended to look elsewhere - what?!?!

This place is a life saver. Great service and plenty of parts on available for one hour pick up. Plenty of material on how to fix household appliances available online. I highly recommend using this company, before making the call for service.

Ordered capacitor for ac online which was supposed to OEM. RECEIVED PART THAT WAS WAY TOO BIG! Then when I returned it they refused to give me a refund claiming it had been installed, which was impossible as it was WAY TOO BIG!! Horrible company, ORDER AT YOUR OWN RISK!!!!

Came as a recommendation from a friend. Super easy to order and lucky enough to pick up in person an hour later. Their online tutorial videos are top notch as well

Gave Repair Clinic rep the part number for a part no longer manufactured by the OEM. Was assured that the part they would send, though a different part number, was a fully compatible replacement. It wasnt, not by a long shot (or at least 1.5). Since Id paid for shipping on send-out, I asked them to eat the cost of return shipping. They refused, which means if I returned a $15 part and got reimbursed, it would still cost me $16 for unreimbursed shipping. These folks dont know the meaning of customer satisfaction, nor do they seem to want to.

Good place if you live close and are in a hurry to get parts. Their prices have gotten a bit ridiculous though. Needed 1 roller a idler pulley and a belt for a dryer and it was over $140. Could have gotten a complete repair kit with EVERYTHING for $33 on Amazon 🙄

Used the model number to order my replacement dishwasher bottom door gasket, part was shipped quickly, and a perfect fit. Online videos showed similar models on how to replace, so no problems at all from start to finish.

These guys are the worst and very FRAUDULENT! STAY AWAY!! I ordered a knob then called to change the address. They charged me twice. I called to ask them why am I charged twice, they tell me its a hold on the account. How is it a hold when I have to pay for both charges on my account!? I am calling my bank to charge back both charges. AAAHHHH!

Computer said they had my part drive all the way to store no part. Told me I would have it shipped to me the next day no part. The day after that still no part and can’t get through on the phone been on hold over 45 minutes. People in store was nice other then that I would give them a one

Fast friendly service. Called in model and serial number peraon on phone put motor in will call. Went to install. Wrong motor. Looked up model number myself on there site totally different then what they gave me and the one i looked up was right. So not a bad idea to bring the old one with you and open the box before you leave

Great parts place! Wading machine parts, tractor engine parts, lawnmower parts... All available on line for delivery, or for will call immediate pickup.

The gentleman at the counter was very helpful. He look at 4 other parts that might be a match. No cigar. So had to ordered them 3 week boat ride to get here. Nothing he did its all parts ordering

Great parts. Long line. Very nice customer service. The older my dryer gets, the more difficult it is to get parts. Today they had all the parts I needed. I took a dremel to one of them.The website is superb. It will tell you exactly what parts match your model. And I love the how-to videos. I was able to accomplish the repair myself.

The worst experience ever. I decided to purchase some parts from this lame excuse of a company because they were local to me and thought i would receive the parts faster and I would support a local company. Guess I was wrong. I ordered three parts. Two of the three parts that were flat parts showed up a in a big box as you can see in one of the pictures. The third part did not show up for a week later in a bag. And of course this part was not flat. And as you can see in the picture it was broken. So I called repair clinic up after waiting on line for 30 minutes to get through, and they said they would ship out another part the same day. This was on Friday. I was told I would have it the next day. Five days later it showed up. Again in a plastic bag. Thank god this one was not broken. The costumer service is horrible. For $4.00 more I will buy the parts from ebay next time.

They have everything. Ordered ahead picked up within an hour. Woman at the counter was great, knowledgeable, professional. Also great repair videos online.

You can and should get your parts cheaper elsewhere.Ordered a part that showed as in stock and estimated to be delivered between Tuesday and Thursday. I reached out to customer service that Tuesday as I had not received shipping confirmation. I was told that the item was not in stock would be shipped when available. I asked for upgraded shipping for the inconvenience of being misled, of which I was told it was too late to alter the order, however when I asked to cancel the rep was more than happy to do so.. blatantly lied to. Never again.

I Ordered and installed a part for my burner and the replacement element for the burner only works on low and high. I Cant get anyone to answer the phone and the website says i have to contact manufacture for warranty. how do i do that? What a Scam. I tried the chat feature and got nowhere. no email to contact to ask for help. Dont purchase from this site. - As requested by the response to my review, I sent a message through messenger and again got no response. Very frustrating!!

Dont buy from this company they are a joke you will wait five months for a fridge drawer that will never show up

Last two times Ive had to order a part from Repair Clinic for pick up the website doesnt say they dont have it in stock. Last time I ordered a part for my washer with same day pickup. I waited a day later, had to call for them to tell me that it wouldnt be in for at least a week, and possibly 3 months. I ended up cancelling the order and reordering the part from another online business in TX (Im in MI) and got the part in 3 days and at half the price. Im really disappointed in Repair Clinic, as they used to be a good place to get any parts we needed same day. In the future, I will be going elsewhere.

Part was ordered December 14 2020, it is now April 19 2021 so about 5 months. Part is still not here shipping is absolutely ridiculous. 100% sure we will NOT ever order a part off of here again. I understand shipping delays due to Covid but Orders still should be received in a week or 2. Every other store seems to be able to get orders to people with in a reasonable time.

Just ordered a replacement part for my lawn mower. When I looked at the confirmation, it showed 3 items instead of one. I called immediately and asked the rep to edit the order from 3 to 1 item. She said that she couldnt do it and I may receive the 3 items. What kind of nonsense is this??? Is there anyone at Repair Clinic who can solve such a simple problem? Ill wait for a viable solution!

My card information was stolen, found two charges with this company. Called them to let them know they were not mine and were fraudulant charges. They gave me the names of the two guys who used my card from California, Im in Michigan. They said they would reverse the charges but never did!! Beware this company has terrible ethics when they let fraud happen and do nothing.Its been more than a few days, its been over two weeks!!

This place is great! No longer do you have to rely on a repair person or even mail order to get what you want to fix an appliance or maintain it, you can go close by and pick it up. We needed a new filter for the microwave. We called and ordered Sunday. Picked up on Monday. Very helpful!

Great web site for locating, saving and ordering. Competitive low prices and got two day shipping with Sat delivery for $9.99 standard. The Fridge handles were packed to perfection and arrived in mint condition, unlike APP.

Avoid buying anything from this company. I purchased a deck spindle after giving them my tractor information; make, model number and serial number. The salesperson said it would fit. The part did not fit. I was able to return the part, but I had to pay for the shippping because I was told I ordered the wrong part. I explained I gave the correct information and I was sent the wrong part. Then kept saying it was my fault. I purchased the spindle at Amazon with the same information given and it worked. Use Amazon, or anyone else and avoid this company. RepairClinic is a rip off....

Bought an AC grill for $37.72+$9.95= $47.67 Shipping. Wrong size called to return no problem. Went to Fed-Ex $31.95 to ship. Took it to USPS $41.00. They shipped it to me for $9.95 Fed-Ex ground. Share your Fed-Ex account with customers so we can return items at a reasonable price. Throwing it away makes no sense to return it.

Bought a $200 washer part found out there was another issue after I installed it. They wouldnt take it back even though the machine was never run after installation. Lady at repair clinic looked at me and laughed. Said hey try ebay. What a joke. Struggling to pay bills during a pandemic and thats her response. I dont even want to give them one star. Horrible company

They had the parts I needed and were very fast

HORRIBLE CUSTOMER SERVICE!!! I was just practically assaulted for having a medical condition!! When sign CLEARLY says I will be helped outside! I was STILL PASSED OVER BY THREE different customers in line BEHIND ME, just to pick up a PREORDERED AND PAID FOR PART!!

No tech support on hold for 10 minutes on a part ordered 2 weeks ago stay away from this place I dont even know if Ill get the part I bought or if they just took my money in this day and age when items that have shipping cost of 10 dollars for a item that doesnt even weigh 1 pound yea I should have received it 2 days but yea stay far away from this place

Customer Service, All expectations met, next day delivery, fair pricing. Even speaking to customer service, I felt as though they actually cared. Ill be coming back for all my HVAC part needs.

You name they got it and they will get it remember for faster service model number and and part number helps especially model number.

Company loves to bait and switch products. But dont worry, it is your responsibility to pay for return shipping. AVOID!!!

I ordered a part from them as this part I needed to get heat in my house. I paid for shipping and ordered from here specifically because they had a decent price and Saturday shipping so I paid for overnight shipping ($30-$50 as much as my part). The part was supposed to arrive Monday and did not arrive until Wednesday. I call repair clinic and they said they would check with FedEx and if it was because of the shipper they would refund my overnight shipping fee. They then said on a later call that they would not. Do not pay for overnight shipping with this company!

Needed a part for my dishwasher. Found it online and was able to use local pickup. Used the repair clinic YouTube channel to learn how to install my part. I had a working dishwasher in less than 15min.

Absolutely terrible service, order was placed on March 3 for a shelf. 2 weeks had gone by and hadn’t heard anything. Decided to give them a call, was told it would be May before I got my product. That would have been nice to know upfront I would have went elsewhere. 3 months to deliver a product is unacceptable if it is going to be that long you need to make the customer aware before the purchase.

This place is a scam. 365 days return of a item that was not opened and in original packaging. I ordered wrong item that they will not take back because it is opened and they are charging me for a return label to send it back to me or they will toss it out.Stay away!!! This plase is a huge mistake!!!!

Purchased a dryer lint trap and the wrong part showed up. The part I received did not match the picture on the website. I contacted them and they verified the part # I ordered was correct for the model. I explained that the part may be mislabeled because the part # was scotch taped onto the product and didnt look as described on website. They agreed but said they had no more available and couldnt get me a replacement. I asked for a return shipping label but they would not, they said if I want a refund I had to pay for return shipping. They also said I would not get refunded for my shipping the 1st time. I had to pay for $27 of shipping both ways to get a $44 refund for the incorrect part. We emailed the company about this with no response. I have never dealt with a company that treats customers like this.

Im commenting on their help with repairs. I spent about an hour waiting for chat then not getting answers beyond What is your model number and part number? There is no clinic you just see if they have your part number and then order it or go elsewhere. There is no help. Its just a parts source which is OK, but why pretend to be more?

These people are way over priced and you have to pay for your own return shipping. I suggest shopping elsewhere.

In and out with the part I needed for my pressure washer in about 15 minutes. This place has never disappointed me, I always come here for parts to repair my equipment.

Excellent service, shipping was less than 24 hours. Quality product. Will be buying parts for all future appliances from here. Thanks again.

Followed the directions of the video to replace a circulation pump for a Maytag dishwasher. It was less expensive to replace the entire pump and motor assembly. The part came and I installed it. The dishwasher still doesnt work. BE WARY of this business.

Friendly, knowledgeable and had every part I needed. Order online with local pickup is the fastest, but counter service was quick too.

Quick and easy! Website has great info and its awesome to be able to order online and pick up same day.

Part was in stock and gut at the counter found it right away. Part did the job even better design then the old stock Part.

My Whirlpool gas dryer started making a high pitch squealing sound, like a belt was slipping.An Internet search for my model dryer pointed towards a tensioner pulley. YouTube showed the exact same sound, and how to replace it. The video had a link to a part on Amazon. Reading the reviews, it wasnt an OEM part and didnt last more than a couple of months.Google lead me to the Repair Clinics website. They had the OEM part in stock! Even better, they are located 15 minutes from where I live, and they have a retail counter!!It took the counter representative less than 2 minutes to pull the part. They were limiting the number of customers in the showroom to help with maintaining social distancing.Their e-commerce site is awesome, and orders received before 8pm Eastern are shipped the same day. They have my business forever!

I ordered a replacement part for my fridge in December of 2020 and paid for expedited shipping. I got an email after the order was placed that it would be between April and June 1st that I received the part. It took so long my credit card expired during the process. When they were going to ship the part on june 6 2021 I got an email saying my card info was wrong and I needed to correct it in 7 days or they would cancel the order. I called and gave them the new card info and I got the part that week. Once received a tab was broke but I still decided to try the part in my fridge. It did not work so I called to return it. They said that since I tried the part they would not take it back, even though it was broke when I received it.

Great place I think they have every part in peace you could ever need. I was a little nervous at first because I didnt have my part number. She was able to match my part up and get me going. I will definitely come back and recommend this to anybody that needs parts and pieces

Buyer beware!! If the wrong part is ordered, you will have to pay to return it even though it is not your fault along with wasting your money. I ordered a drip tray according to my model of the refrigerator I have. I have a stainless steel refrigerator which a photo was shown of it when I entered the model number. In looking through the listing of all the parts under that model number, I found the drip tray. The ONLY description listed was tray drip. No color or anything. The photo of the drip tray showed what looked to be a grey drip tray. So thinking I have a grey refrigerator and the part was listed under my model and looked grey, I ordered it. When I received it, the part was white. I called customer service and explained they sent the wrong one. They told me they dont sell the grey one only a black one and a white one. I explained the scenario above and why I ordered that one and asked if they could at least exchange the white for the black. They stated No. I could send the part back and order the black one which is what I was going to do. But THEN I was told since I did not call to confirm the part was grey, I would have to pay for the postage to send it back. Call to confirm the color I was looking at is grey? REALLY!! And I was willing to purchase the black one from them. Now I am stuck with a white drip tray that doesnt match at all and wasted money.

Found RepairClinic in a quick web search to find a fix for a broken door latch on my KitchenAid dishwasher. Their 2-minute how-to video helped me locate and order the right part, then fix the latch quickly and safely. Saved money. Saved time. And the manly sense of accomplishment was an unexpected bonus!Everything about this experience exceeded expectations. The video was extremely well done -- short, sweet, and providing exactly the advice I needed. Finding and ordering the part was trouble free, and I received the part in 2 days with the cheapest shipping option.

They were polite and prompt.I looked the part up online and I didn’t want to have it shipped but I did not know exactly when I could pick it up so I screenshot it it brought it in and showed it to them and I was out the door within about five minutes

Let me preface this review to say, that I understand the deficit in the workforce. I anticipate delays because of Covid and having a lean supply/demand chain. If it is possible to give zero stars, I would have. The company should evaluate their shipping partnership. It should not take over 2 weeks for an item to be delivered via FedEx. The item was supposed to be delivered on June 30th. When I called to inquire, they take no accountability and place blame on FedEx, rightfully so, but based on the reviews this is not a new issue. When I called customer service to inquire, the lady stated I see you opened a PayPal dispute. Absolutely! Yes maam. I fulfilled my part of this purchasing contract and this company has not. There is no delivery date estimated at all since the June 30th proposed date. My harsh review is based on using other vendors that I have purchased from and have utilized FedEx ground and receiving the items I purchased within the delivery time frame - with a minor delay of 2 days. Whats the issue Repair Clinic? I would like a refund and you can haggle with FedEx to get your part back. No sense of urgency for my behalf as a customer. One additional thing as I read other reviews, do not ask me to contact you via Facebook Messenger. I am not on Facebook and choose not to correspond with a company through Facebook.

Ordered 2 different microwave switches. They sent two of the same ones. They sent a return label for the parts so I took the label and the switches back to send them in. When I hadn’t seen my return, I called. Good luck getting ahold of these people. You’re going to wait…a long time. When I finally got ahold of them they told me they had not received it and blamed me for sending it to the wrong address, when I used the label they provided to me. They told me that I had to get with UPS to retrieve the package but UPS won’t give me any information because it’s the repair clinics label. Working with this company has been a complete hassle. Just buy your parts off Amazon or even eBay, atleast you’ll be able to get ahold of someone if they mess up EVERY part of your order. This company is a joke.

Bait and switch. Sent a different item that I ordered. Wrote a negative review and it doesnt show on their site! Shocking.

I wasn’t sure to order from their website in the beginning because of the bad reviews this company has but I give it try anyway and I can’t speak for anybody else but my experience was great my washer motor came on time and the exact part I ordered .... now repair clinic may need to change the return policy consider must people had complaints about it, maybe after that they get better reviews.I would do business with them again and I would suggest people to double check that you about to order the right part before do you research to avoid all the return processBlessings from Texas !!!

Great place for appliance parts

They are practicing social distancing, hand sanitizer available and plexiglass is up and only allow 3-4 customers in at a time.

I’ve used RepairClinic on two repairs now. First our dryer stopped heating. Replaced two parts and it’s been working great for over 13 months (so far!). Second repair was today. The control board on our refrigerator failed after a power outage. $164 later our fridge is working again! Both of these repairs would have resulted in replacing these appliances had I paid a repair person for the job. The labor and parts rate from repair companies would be too much to justify repairing old equipment. But thanks to RepairClinic I was able to fix both of these appliances cheaply and easily.I can’t say enough great things! Their support is friendly and helpful, their videos are AWESOME with step-by-step instructions, and their website is easy to use.

Worst customer service team that you will ever come across. They charge you a lot of money for the cimplest of parts. I got a washer part that was too overpriced and still didnt fit in. What a waste of time and money!

Well first time Ive ordered from this company & will be my last. I had ordered a part. No longer needed it, still waiting for a refund. Should have been leery of this company from all of the reviews. Anyhow as the owner as said send a message on FB chat I have done that & still waiting for a reply so as some of the reviews state this place is a SCAM or BEWARE.

Repair Clinic is my go to whenever I have problems with appliances. Why throw it away when I can get the parts from Repairclinic.com? Ive fixed my dryer, my washing machine, dishwasher and stove numerous times. I dont understand the people who have written some of these bad reviews. This site has saved me many, many times.

Placed an order for a water heater part, it didnt look right but i was reassured that its the right part for my model heater. After getting back and trying to install i realized its definitely not the right part. Called customer service who then told me they wouldnt return it because i tried to install it. Dont go there unless you know exactly what you need and dont walk out the door until you know its the right part or else youll end up wasting half your day like me.

Ordered a fan blade shipped overnight. Received it quickly, unfortunately They shipped two separate fan blades and charged me for the fan blade and shipping twice. Trying to get them to refund the cost of the second fan blade was difficult and when they did refund it, they didnt refund the $27.95 shipping cost. When I called them about this they said they did not charge me for shipping, they just preauthorized it on my card. I told them that I WAS charged for the shipping twice, it is on my credit card statement but they said that since it doesnt show that way on their computer they will not refund it. My credit card company confirmed that I was charged twice and I disputed the charge. Wont buy from them again. Too bad because the ordering end and actual part was shipped quickly, but their accounting and customer service is poor.

Had to re-write this after my 3rd draft inducer motor in a row had bad bearings. They have all made high pitch whines that can be heard from a floor away. Ordered from another place and hoping for better luck.

They always have what I need and the exploded diagrams are priceless. I only wish that they didnt have the slowest shipping in North America!

They have everything! Most items are also ~25% less expensive than other stores. Ive used them for about 4 years now and have always been able to find what I needed. Ive always known what I needed, but my minimal interaction with customer service for finding a part (rather than searching on my own) has been positive.

Would not honor a return on a part that was not installed. Dishonest thieves is what they are. Recurring theme with this company sending wrong parts then claiming it was installed and denying refunds. Customer service is the worst I’ve ever experienced. The money you thought you would save by purchasing here will not out weigh the money you lose if you have an issue with an item they send you. They capitalizes on wrong items being sent out. They are not throwing out items that get returned like they claim, they are reselling them to the next customer. You should have seen the factory box my item was in. It looked like it had been opened and taped shut multiple times. Save yourself the trouble and purchase from a company who cares about its customers.

DO NOT USE THIS COMPANY! Repair Clinic wont stand behind their products, and have very poor customer service. If a part shows up broken or defective, theyll blame it on you and wont issue a refund.

Outstanding resource for local residents. Order on line, pickup in 1 hour. Open 7 days until 7 pm. Good luck trying to get a part elsewhere after 5, or on a Sunday. You can list your appliances, speeding ordering. Very helpful videos for repair and maintenance.

I am a DIYer wanna-be with a desk job. I have ordered products from Repair Clinic and have had excellent experiences. I love this company for the following positive experiences that I have had:1) They have a broad inventory of parts.2) The parts arrived promptly and safely.3) The 365 day return window is very convenient in the event that you determine that the part you bought is not the one you needed. I experienced this and was able to return it with no hassle.4) My customer service experiences have been great. An example is an experience that I had one night this past week. It was just about time for me to hit the sack when the furnace started making a loud noise. When I did some reseach and found the cause but was having trouble finding the right part. With the 24/7 chat feature, I was able to connect with a customer service agent (although it took about a half hour to get to the front of the que but it was still very appreciated that there was someone available at 10:30pm). They helped me determine that is was unable to find the right part because I was looking at the wrong model number.5) The videos that show how to install the part that you purchase are awesome.

Great service every time Im in there. Thanks ☺️

Over priced. Terrible customer service. Not responding to emails.Dont waist your time!Order an item.Cost $42.43 (not including shipping)Almost 2 weeks later I see its on back order and its now expected over a month after initial order date.Emailed to see whats taking so long.No response.2 days later called and got attitude.Best advice from the representative was the offer to cancel my order.Ended up getting the same item for $10.05With overnight shipping, Im still saving money.Lesson learned.

Part took twice the time promised to be delivered. As a result I ordered the part through a faster vendor. I was unable to cancel the order prior to delivery because the site service is so slow that they didnt register the order till after it shipped. Asked for return instructions, they dont provide return shipping, clearly they know the quality of their products and dont want them back.I was faced with paying $25 in shipping for a $35 refund (assuming the money would be refunded, service so far makes this questionable).

I ordered a part on February 17th. I was told it was back ordered and it would ship at the latest March 18th. I called today March 23rd to check if it had shipped and was informed it was now pushed out another month. Had I not called I would not have been informed as their representative told me they have no system in palace to alert their customers to delays. I understand delays although they are frustrating. I do not understand false ship dates and a complete lack of communication. I will never order from these folks again.

I had to wait 2 hours to get a customer service representative on the line.The customer service rep refused to change my shipping adress.The attitude of the CS 4ep was very poor

Ordered an element and 2 knobs for my jinn air on March 12. The element came in bent and had to be replaced and the knobs just came after 3 months and didn’t work. I paid 37.00 for them (cheap piece of plastic)!

Always has the parts, especially if you do it yourself. Have used the many times

Falsely lists inventory in stock and lies about when they ship. Customer service was terrible and makes up ridicious reasons for their false advertising/lies.

This place is great. Fair prices and Ive never needed anything that they didnt have for furnaces/ac.

Thank you for the fair prices, FAST DELIVERY!!! and accuracy of the parts. 100% recommended