I have always said that going to switch out cell phones is akin to going to the dentist. Painful. After today, I take it back.I decided today was the day Im going to take advantage of the great discounts being offered and get myself ready for 5G, for whenever we have it in our area. I got the luck of the draw with Adrienne assisting me. She knows everything there is to know about any question I asked. And when I say luck of the draw, I mean I felt very fortunate. She is the store manager and she knows all there is to know about plans, phones, phone usage, everything. She will work with the customer as long as it takes to have all their questions answered and for the customer to understand what they are buying. She makes sure every discount available is applied to help save money on this costly monthly bill. She told me that my phone would be exactly like my old phone, as far as the installed apps, my contacts, my texts, photos, etc. I had some issues with my last exchange, so I told her I didnt really believe that. She proved me wrong. There is new software that they are using to make the change a breeze. Two hours plus last time was about 20-25 minutes this time for my switch. She stuck with me as I hurriedly verified my new phone and told me I could have as much time as necessary before she wiped my old phone to make sure all is well.My first contact regarding my current phone change was a couple days ago and Hayley was wonderful at answering all the questions I had as well. She changed my phone plan on the spot to instantly save me money from an old plan (quite a bit of money), making room for the costs of my new phone.Im glad I took advantage of these steep discounts when I did and Im really happy with the encounters with staff I experienced. Thanks, ladies!

Hayley was a fantastic customer service rep. I went in to upgrade my phone. I had honestly been putting it off for months simply because I didn’t want to go through the hassle. Hayley made the transaction painless. She was very pleasant to communicate with and she is very good at her job. Normally I wouldn’t even take the time to comment on this survey but she deserves to be commended for her customer service. You, as a company, should be proud to have her representing you.

I have worked with Daniel on a few occasions and each time I have done so, have found absolutely no complaints to make of him. He is courteous, professional, very helpful and extremely knowledgeable. I will continue coming back to B-Movie in Canton because of the level of service Daniel brings to that store.

Quick and easy, no hassle to join Verizon. I used my own iPhone. Daniel switched the SIM card and entered all data. I feel I got a decent deal on the plan I selected. Daniel told me if you have any issues just stop by the store anytime. I’m happy with my experience at the Canton Verizon store.

I have had both good and bad experiences at this store but overall they are good customer service and very helpful.

I was very happy with the service provided. The staff was courteous and friendly. They followed the example I always expect and see in a Verizon store. Keep up the good work.

Courtney was very helpful and knowledgeable which made buying my new phone go smoothly.

Daniel was very helpful and personable. He helped us find the right phones and plans for us. And even when the phone we were waiting to get transferred from another store got delayed, he was flexible and helped us adjust our expectations.

Went in here to have two phones added to a family plan and the lady rolled her eyes at me when I was telling her what I wanted to do. And didnt want to help us. They are rude and insensitive to what we were trying to get accomplished. Ended up going over to Macomb Verizon and they were more than happy to help us they took the time to explain things to us. I will not be going back to Canton Verizon

I’ve always received great service. Staff are knowledgeable and nice.

I have been with Verizon for year and have never had a problem, but today I went in to pay my bill and was charged a fee for paying with cash. I find that absolutely ridiculous that we are being charged for using us currency with this company.

Dan was exceptional!! He was so knowledgeable about every product. He helped me pick out the perfect phone for my needs. I am incredibly happy as I haven’t had a new phone in around 4 years! He worked with me to try to make everything I wanted fit my budget. When I thought I had everything I wanted and needed, Dan had just one more deal! I got 2 new iPhones and 2 new Apple watches when the process was over! I am beyond pleased with the product, the price, and the service!! Dan is quite a salesman! He deserves a raise, acknowledgement, and so much more. He is an absolute asset to the Verizon company. I plan to make ALL my future purchases with Dan Fidler!!! He is EXCEPTIONAL!!!

I will only go to the Canton Digital Store for all my Verizon needs. Everyone at the store is kind and courteous. Daniel is an exemplary technician with a unique skillset that allows him to multi-task with ease and no matter the problem or patron he approaches every situation with patience and expertise. Thank you for an enjoyable ezperience.

Great service offered by Daniel and staff! We went in primarily to see what plans we could switch to to increase our data plan, and with Daniels excellent product knowledge and offers, we walked out with new phones and plan at a much lower price than I had figured before going in. Very impressed and satisfied customer visiting from California!

Helpful and knowledgeable people made our experience as painless as possible. Thanks, Daniel!

Just went to pay my bill in the store like I do every month with cash...was told that it would be $3 fee for paying with cash...was never told about this at all...they said it took effect back in Sept but no notice was ever given or any signs about it either...got treated very poorly by Chase over this matter as well

They are very helpful and smiles from ear to ear, even if they had a bad day.

Good Service. Store Opens a little later than you typically see.

Had a very good experience upgrading our phones. Knowledgeable and helpful staff! We dealt with Daniel and he was excellent! Would definitely give our business to Daniel again!

We had a great experience at Verizon in Canton! Daniel helped us efficiently & with pure excellence!

I choose to go to the Canton store because of the knowledgeable staff. They are only a phone call away and always ready and willing to help. Will always use Canton store for any Verizon purchases. Olive and Adrian are amazing to have on your team. Both are cheerful and helpful in every way.

Great place and great people that helped me out phenomenally. Got everything done that I wanted done and quickly too. Great service.

The 5 stars is for Megan. She has a perfect personality and disposition for the work she does. Absolutely wonderful to work with. However Adrian, (a manager i assume) spoke to Megan in a way that should absolutely never happen in front of a customer. It was unprofessional, rude, belittling, and brought the good vibes and wonderful atmosphere provided by Megan to a screeching halt. 5 stars for Megan, 1 star for Adrian and hopefully she can be spoken to about appropriate behavior in front of customers.

He did a great job!! Super helpful!! Made our experience wonderful!

Adrienne continues to be the best

I always receive the best service at this Verizon store. Dan, the service rep was awesome!

I highly recommend people to go to the Verizon Authorized Retailer, The Digital Store in Canton, Illinois. Adrienne and Brandon are absolutely amazing, very efficient, extremely knowledgeable, and so patient. Their service was excellent as they helped us transfer information to our new phones and patiently answered our many questions. I will let everyone I know about the spectacular employees/service at the Canton Verizon store.

Great service but they still require masks

Nice people friendly and very helpful

Had a problem getting my phone synced to my truck.The girl came out to my truck and remedied the problem. Was very courteous.

I have always had good experiences at this store. Everyone has been friendly and very helpful. Have recommended them to my friends.

Broke the screen on my phone and was eligible for an upgrade so I visited the Canton Digital Store and worked with Brandon B. I was on my lunch hour and in a hurry so I told him what I needed and he was able to help me out and get me out the door in a very timely manner. Left my phone to have everything switched over and it was ready to go when I came back after work to pick it up! He was very helpful and efficient!

Great experience Daniel told me what I did and didnt want to hear he was being honest with me and thats what counts thanks Daniel

I will never go to another store. Every time I’m at the canton store they always take the time to listen to my needs and get me exactly what I need. Went in and wanted to get new phones for myself and my husband. Worked with Courtney Beeney and let me just say she was amazing! Would recommend her to anyone that needs a new phone or help with her phone! ♥️

Adrienne was very helpful and patient. She thoroughly went through everything I needed to know when switching over from my flip phone. Made the experience very easy.

Excellent service. Very polite & safety conscious!!! Very efficient & knowledgeable.

I was very impressed with the store and the staff. My helpful associate was Adrian and she was fantastic. She explained everything so that I could understand it and was able to retrieve all my info off of my old phone which was a Samsung S4, quite an accomplishment. Will definitely be shopping at the Canton, Illinois location again. . ...

Daniel Fidler has always been extremely helpful in answering all my questions, getting my family and myself set up with what we need. He is extremely patient and easy to talk to about any problems we have had with our phones. He is very knowledgeable. Thank you for all your help over the past several years.

George is an amazing man. He was so helpful, kind, understanding and above all compassionate to my needs when I was in the store needing assistance. I always made sure that each time I went to the store that George was there to help me. Besides I love his big beautiful and contagious smile.😃

Brandi was exceptional. She was patient, professional, pleasant and was very knowledgeable. My entire experience was a great experience and all of my questions/enquiries were answered. I appreciate the service it means a lot to myself as a senior citizen who is not technology oriented. Please note her exceptional retail service on her next job performance evaluation, thank you. (I am not related to Brandi)

I purchased a 6’ iPhone cord from this location approximately 6 months ago and was told it was warranted for one year. The end of the cord that goes into the phone loosened and went bad so I tried to return it for replacement and was told that it had physical damage and they would not replace it!!! Salesman Daniel Fidler is a liar and I would never do business with this place! As you can see from the photo this cord was not abused.

Very friendly and very helpful

Love all my people here! Stephanie, Sadie, Courtney, Adrienne, and Tony always take great care of me and my family! Wouldnt go anywhere else!

Very helpful and he was a pleasure to deal with. I have never had a bad experience at this store. Highly recommended.

The sales representative that helped me was very knowledgeable about the products and services available to me. Stephin made my visit a very satisfying and pleasant one. I would recommend both her and the Canton store to anyone for all things Verizon

My representative today was Brandon at the Canton Digital Store. He did an amazing job and was very helpful and a very polite employee. I can honestly say that I am very pleased with the service today.

The customer service we received was awesome. All questions answered and rep shared tips with our teenage daughter on ways to use her new phone. From the moment we walked in she made us feel like we were the most important people in the store.

I was not impressed by the manger, the young lady waiting on me was very helpful and courteous .

We have dealt with George G the past few times at the Canton Oliver St store. He always looks for the best plan for our family! We really enjoy working with him! Thanks George!

The staff at The Digital Store were very helpful. They patiently transferred everything to my new phone while I waited. I would recommend going to this store over any other store in the area!

I love coming to this location. George and Adrienne always help me with every question I have and they are so personable! These two are great with their customer service.

I couldn’t be happier with my customer rep. I had to buy a new iPhone. She made everything so smooth. Best service I’ve had since I have had a cell. Thank you.

Very nice staff and nice clean store well stocked.

Extremely friendly staff with very good personalities. They explain everything very well! Highly recommend them!

Brandon B at was a great help at Verizon in Canton Ill. Professional, informational,and curtious. Great Job.

Best customer service every time I walk in! Always greeted with a smile and nothing but kindness! Adrienne has to be the smartest person I know! Thank you everyone!!!!!!

Service and information was fabulous I will let everyone know of the wonderful attitude and service the canton wireless Verizon store provides me!!!

My sales rep Stephin Brown was so friendly and helpful. She answered all my questions and was very polite.

Adrienne helped me get a new phone when it was time to upgrade. She’s so awesome and very personable. She made the process seamless and was very upbeat in the process. A++

Haley & Daniel are helpful...

The process wasn’t enraging at all. really really good service

Adrienne was extremely helpful and went out of her way to help me choose the items that would work best for me. I appreciate that kind of service very much. Thanks.

Sadie and Dan were very helpful and friendly. They answered all my questions I had about my new phone. Great customer service every time!

Brandon did great Im very satisfied he definitely is a rising star at your store

Super helpful staff, never had an issue they couldnt resolve for me. Had to disable push notifications from the app and be removed from the text list those got out of hand. Everything else is top notch.

Brandon was my representative and he did an amazing job very polite and exceptional service highly recommend

Wonderful staff that is extremely friendly and knowledgeable! They took the time to compare phones for me to make sure I was confident in my choice of phone.

Great staff at our Digital Store. Everyone is very friendly and extremely helpful. It is always easy to get in and out!

Ashley helped me out tremendously. Got my phone working properly again. Thanks 😊 so much.

Everyone was extremely helpful :) Was a very smooth and easy experience:)

Amazing as always! Excellent group of individuals/always ready to do what they can to help. Glad theyre here.

Daniel did a great job!

I would Never go anywhere else. Adrienne has had so much patience with me and acts like she’s always tickled to see me!! And beleive me, I need help a lot!!!

You guys are way more easier to work with than any of the other Verizon stores that Ive ever been at most of them dont give you the time or day and just want to sell you merchandise

The store manager helped us pick out a new phone that has exactly what I needed and wanted, she was very intelligent and knew her stuff. Highly recommend

Great customer service. Went above and beyond to help us! Would highly recommend!

He was really nice and helpful. He made our trip fast and painless. Definitely five stars.

Very happy with Verizon services especially how helpful Adrianna has been. She has been patient whenever I have gotten frustrated different times, but she knows how to be accurate with account information.

Brandon Bowen. Did a great job thanks

The best when it comes to customer service!!If I could do six stars!!I’m not the easiest to deal with, and I leave happy every timeGreat job!!Adrian is the best!!

I walked in no waiting, they answered my questions and told me all the savings I can get by adding a new line. Loved talking to her.

Friendly & helpful staff. Always a great choice in phones. The sales associate was very knowledgeable.

George was great at explaining my new phone and its features plus getting all my old phone info transferred to my new one. I didnt have to wait in line and everyone is very nice and friendly.

Brandon did a great job except for paying for the bill. Lol

In store service was outstanding 😀 the pleasantly friendly associates made the time it took actually pretty fun.

Very helpful for getting questions asked. Will even give helpful suggestions to help fix your phone.

The best customer service representative Ive ever seen in my entire life very respectful knowledgeable about the products overall it should have been a ten star proformance and not just a 5 star.

Adrienne did excellent job to make sure that we got and had everything we needed Thanks

I was very relieved that Adrienne was helping with my issues, she was absolutely gracious & reassuring in every manner. Cant say enough good about her, even before my problem yesterday, she was always helpful, and very patient....👍👍👍👍👍

The most overpriced for the worst services dont fall for their bullcrap commercials several places here in Illinois there is no services I have complained to their corporate headquarters in several time with no results. This review was for the corporate store in Pekin IL. The Digital Store in Canton IL is fantastic

Excellent service, quick and very friendly. Daniel is great!

Friendly staff, was a big help with picking a phone and helped me get all set up!!!

Best service ever, see Adrienne Shippert if you want a fantastic experience 🤩

Daniel took extra time to to make sure all my information from my old phone would transfer to my new phone

Dan is awesome! Great customer service.

Listened and tried solutions. Very nice and helpful.

Everyone at this store are awesome! Always excellent service!

Fantastic Friendly Service. NO WAITING IN LINE FOR HOURS like the competition 😎

Very knowledgeable great friendly service had fun getting a new phone

Answered our questions, gave us answers, helped straighten out the issues! Great job!