Was being helped by rep who asked if we would mind if he checked out a quick purchase of some accessories for a lady and we said go ahead. 25 minutes later he was still with her and when I asked him to return to helping us and that she should wait her time like everyone else in the store he was rude and sarcastic and said she was not waiting so we left and will never set a foot in that store again

Despite the fact they were fairly busy I was helped in a timely fashion. The employees were extremely friendly, attentive, and and helpful. The store is well stocked with tons of options.

Been a Verizon customer for over 20 years. Stayed because of the customer service. Figured it was worth the extra monthly cost. This is the second and last time I will go here for my cellular needs. Two of my five family iPhones have been having issues with cellular connection. Which means my kids can’t call when they need help! My wife and daughter scheduled an appointment. After driving there no one would look at the phones or answer any questions about possible fixes. They were told “have you tried turning it on and off? If that doesn’t work we can sell you new phones.” Really?? That’s your only response?? You get two stars for what Verizon customer service used to be. Unfortunately it looks like I’m saying good bye to Verizon and upgrading my phones elsewhere.

Went in the switch from Sprint-TMobile and was helped by Jeremy.He was very knowledgeable and extremely helpful. Excellent and friendly service.

Jeremy Was great. He answered all my questions and was very honest with me.

Been on hold for 20 minutes trying to add a phone to my multi phone account and spend even more money with Verizon???Perhaps moving the entire family account to another carrier would be faster and save us money besides???

Its so nice to be back with Verizon.. received the best and most honest care here. ( unlike its competitor At&t)

Horrible customer service and managers that do t know how to rectify situations because its not there job to handle customer transactionsNote: just read Leonards review below. Excellent same experience and when I voiced my concern the manager escalated the situation by stating she cant help us and make it better...Ali the sales rep laughed at me. We were told to go to another store because we were the rude ones. Um...Im upset because 4 people jumped the queue in the 50 minutes we were waitingConsidering switching my 20+ years with Verizon because of how poorly trained their staff is. Lindsay should not be a manager of its not her job to help customers...Ali needs to be fired for his blatant disrespect and entitlement

Went to Verizon today the one on Ford Road and Lily. Was able to pick up a case of screensaver the Pro Plus headphones a longer charging cord and a charging block and pad for the new Galaxy S21 Ultra. Everything was there. The staff work to find me everything I needed. I would highly recommend this store. The staff really cares about the customer. Thanks for looking Mike

They were great help, nice people, I liked them . Will.go back again

They took forever to resolve the transfer of info from old to new phone, and then said I had to come back again tomorrow. Next time I will have my phone delivered to my house!

My experience at this store has been the best customer service experience I’ve had with any service for a very longtime. The entire staff presented themselves professionally, knowledgeable and just pleasant. Kahari made me feel welcome and as though I have a friend I can bring any of my Verizon questions or issues. Kahari went above and beyond any expectations I could have hoped for upon entering this store and put a friendly face to the Verizon brand. The store was clean, well laid out and a team of Verizon representatives that will meet customers expectations without hesitation. This is and will be my Verizon. Thank you for a good experience.

Didnt tell me all what hum entails when they installed this device Would not have done it if I would known!!!

Corporate doesnt give them enough payroll to handle the business. Boo Verizon corporate.

I received my first bill before my phone can receive calls. Understaffed, no visible prices on items, check-in is random/ disorganized.

The staff here is technically astute. I like it because they give you a straight answer. They reduce complex technical issues into understandable action. Their prices are good too!

I received exceptional customer service from Jeremy! He was knowledgable about their products and plans and he was also very efficient. All the staff working while I was in there were very friendly to all the customers shopping! I dread going to buy a new phone usually, but they made it a very pleasant experience.

I worked with Bianca today and she was absolutely wonderful! So eager to help and very friendly. The other staff in the store were great too but she stood out to me! I love this Verizon store! I’ll always come back here

Quick service!

They couldnt Fix my phone, I need help Please Please Please somebody Please Fix my Phone.

My rep Jeremy G was awesome. got my new Galaxy note 10 plus 5G and Accessories. He took care of my data transfer and new phn setup with ease . Great price on my building accessories . Ill be coming back here for sure if I need anything else . Thank you.

The gentleman there helped me and my wife with our e-card purchase yesterday and he was very helpful and kind I would definitely recommend this place

THIS LOCATION IS A JOKE. I understand due to COVID there are certain changes we have to follow. However, it’s simply sad and unfortunate that you have to wait outside for literally hours to even get checked in? I went yesterday to preorder the new iPhone 12 Pro Max and I had 10 people ahead of me. I said whatever and decided to wait. After about an hour, not a single person ahead of me got called in. Another individual and I peek through the glass and what do we see? We see two employees just standing and laughing?? They were having a conversation and cracking jokes with what seemed to be a friend. I mean seriously? What type of customer service is this? I will never be returning to this location. The customer service was acceptable, with the newer employees this location has adapted, service went down. I wish I knew the employees names so that I could report them as they don’t even update their waiting customers outside!! I was told from other people waiting prior to me that this has been happening everyday. Step up your game, cooperate professionally.

Stopped by the Verizon store yesterday because I have been having some issues with my account. I was helped by a gentleman named Jamal. Jamal was very helpful, thorough, and very very nice. We sorted everything out and Jamal took his time explaining the details. I am due for an upgrade soon and plan on staying with verizon especially after this pleasant experience.

It is second time I have same experience. Store manager was inside the store on her phone the whole time I waited out side for one hour. There were two customer in side the store and four employee. My turn came and they were judgmental, customer service representative not in mood to explain promotions they were running at the moment. They are going to send the promotion threw text massage link Verizon employee.I would advice going to privately owned store. This location is corporate owned. There is one front of lowes.

The staff is knowledgeable to answer any questions. They provided great customer service and solved my new device issue expertly. Thank you this location and Verizon.

Bought an iPhone for my wife for Christmas yesterday at your store. The guy made sure to check the box that marked it as a gift and assured me that it would suppress notifications. An hour later my wife gets a text from Verizon asking her to finish her purchase of her new iPhone. Thanks for ruining the surprise.Update one week later: despite the owner’s half-hearted,cookie-cutter apology, my wife has received multiple notifications and emails prompting her to setup the new phone that was supposed to be a surprise. Verizon, you suck.

This was the only store that would figure out my numerous issues. Dont bother calling Verizon help because it might actually hurt you.Habiba is phenomenal and she worked almost 2 hours fixing the problems of other Verizon workers at other stores/call center.

Great customer service! I love Habiba she is by far one of the best Verizon specialists I have dealt with❤️

I had an excellent experience with Habiba at this location at 41802 Ford road in Canton. I say this location because I had a horrible experience at the other Ford road location in Canton and would not recommend them. Habiba did not try to a sell high-end phone that I couldnt afford, gave me excellent customer service and was very personable.

Switched over from AT&T to Verizon last November. Got the new iPhone and watch. Habiba is wonderful. She was the one who helped me switch everything over from AT&T. My watch was not connecting properly from the get go. Come back in and Habiba got me going again. She’s really so patient and knowledgeable. Thanks so much!

I do not remember the name of the guy that helped us but he was great! I am so glad we switched from at&t and went with Verizon.

I went to Verizon in Canton to purchase a phone and line for my mom, Habiba was amazing representative she was very professional, knowledgeable, and very patient. She show us all the phones and help us to choose the right plan for my mom. We really appreciate her hard work to make sure that we were happy with our choice. Many thanks for her, and I will definitely refer my family and freinds. Thank you Habiba you did an excellent job!

Outstanding customer service. From the front door checkin (COVID precautions followed) by Jeremy to sales and set up service from Habiba, my experience was great. Habiba is efficient, knowledgeable and very pleasant to work with.

Habiba was amazing! My Apple Watch was having the most difficult time connecting to cell service. I had called Verizons tech support in the 2 days prior to visiting the store with no luck. Habiba was so helpful and stuck with it until we were able to finally get the watch to work.

Very friendly and helpful

Great customer service, friendly staff, didnt have to wait a long time. Will definitely be back when I need to buy something or pick something up. Keep up the great customer service 👍👍

Very helpful and professional staff

Great service and very helpful

This Verizon store was much better than most. Jamal, our rep, was very helpful and attentive. He did not try to upsell, and was personally concerned with ensuring we had a streamlined and enjoyable experience. Thank you.

I am very pleased with the switch I made from T Mobile to Verizon. Jwain made the process extremely painless he was extremely patient with us! Glad he was able to keep our businesses running smooth he was very knowledgeable and Tim in the business department was very helpful as well looking forward to working with them in the future.

Called them while in my car due to fact when I am in my car people can hear me but when not in car people can Not Hear me. If on speaker phone I sound a million miles away. Tech was putting phone back to factory settings and was going to call me back in half hour. It is now about 10 hours later and no call back and phone is Not fixed and now all messed up. Tried using the Verizon Tech since that was what the Tech On The Phone had me click on and They would not call me either. It Should have been noted on file who was helping me since we were no longer connected. I will need to go into a Verizon store to get it fixed but dont know who is opened since this pandemic Virus hit.

Amazing experience! Jacob was super helpful and made the entire phone upgrade process painless and easy. Definitely coming back thanks to him

I was greated at the door by a friendly and knowledgeable associate. The store is clean and bright and well stocked. They did not try to unnecessarily upsell me and actually pointed out a deal where I could get three accessories for the price of two. In all a 5 star experience.

Excellent experience upgrading phone. Tony was helpful as we chose a new phone and got all info moved from the old phone. Bonus...he even got us set up on a better plan for less money per month INCLUDING the monthly charge for the new phone.

Never go there

Friendly staff but long wait times with little acknowledgement until actually working with someone. Made an appointment but still had to wait with everyone else.

Habiba was awesome. Very quick response to fixing my cell phone. Black out screen, Facebook and emails. Thank you. Great customer service.

Craig is all about customer service! He worked until my issue was resolved. If I had to rate Verizon itself, the stars would be lower. Luckily they hired the right person. Go there and see Craig!

Ive been a customer at this particular location for roughly 4 treated now and to luckily have yet to encounter any issues. Very rarely has there ever been an extreme wait time to be serviced. Staff has always been friendly, hopefully and knowledgeable.

Was there at 7:30 for the iPhone 6s launch, I was fourth in line. When they opened at 8 first we were told they absolutely had 6s Pluses. Then other employees were saying they had none. Thats fine, I understand its a launch and you dont always get everything, but they assured us theyd be on the 10:30 FedEx delivery. So they took our names, phone numbers, and phone details and said theyd call us when they came in. When I hadnt heard from then by 1:30 I called them and was told they didnt come in today, maybe tomorrow. I went back to the store work and explained I understand you dont have any now and youre not sure when theyre going to come in, but when they do theyll be set aside for the people that were there in the morning and took our information. The employee responded it was strict store policy that they dont set aside anything and there was no list of people that were there that morning and maybe I went to a different store. I KNOW WHAT STORE I WAS AT THIS MORNING! Theyll flat out lie to you to get you out of the store. I promptly went home and ordered my phone online. I wont have it in the timeline I wanted but at least I wont get lied to. Ill never step foot in another Verizon store, thanks for proving youre obsolete. Hopefully youre all unemployed in the next year.

I had a really bad experience at another Verizon, and came here because my boyfriend had gone here and received excellent service. I had a much better experience here. The wait time was not long even though the store was very busy, I got exactly what I wanted and the sales associate was very helpful. So happy I came here! Will definitely be back.

1st time in this location and was very pleased... Store was clean and easy to navigate around... Even though the store was busy, we were greeted when we walked in and serviced immediately... Great job.

Wait was horribleOnly one person in front of me

Tony took great care of my phone needs. He showed me the latest promotions and explained the advantages and disadvantages. He was very time efficient and got me out of the store with exactly what I needed.

Corey was very helpful. Answered all of our questions and we were out of there quickly. Great customer service!

Brandon was great. Switched from another carrier and he took care of everything flawlessly. I will recommend to all my friends family and business associates. Great job!

Great place awesome customer service help me right away when I walked through the door

Jamal and Tony at this location are great! Set up my original account with Tony when I switched from Sprint ~4-5 years ago and it was seamless to port over five (5) lines and add another. Since then, Jamal has been able to resolve any issue Ive had involving billing issues and items online chat had either messed up or not been able to do. I have learned my lesson that even though online chat with customer service seems convenient, it often ends up with me having to go into the store and resolve the issue with Jamal anyway, so I will just head there from now on. Nice that some businesses can still help customers face-to-face. Jamal is VERY accessible and responds to my calls and texts to efficiently help us with our phones and account.

Purchased a screen saver in March 2019 was told that it had a lifetime warranty. Well today I took it out if my jacket pocket and it was peeling off! Went to the Verizon store where I purchased my phone and the screen. And after a long wait was advised that my warranty is not with Verizon but with a company by the name of zagg. And that I would have to contact them. Well after even more time I find that I have to register the screen saver/protector with zagg and order a replacement. Never heard of zagg and was not advised of the need to register. Horrible experience!!!

Quick, efficient, and friendly service. Shout-out to Solutions Specialist Jesse Pac, who went far above and beyond in helping me resolve a troubling issue. Thanks to him, the issue was resolved, and Im now a loyal Verizon customer.

Jamal was a great help and took his time to help me with my new phone. Great customer service.

Dont come to this Verizon store if you want to be treated with respect. This store has gone majorly down hill in the 10+ years Ive been coming here. Was sent here tonight by Verizon/Asurion to confirm phone damage and was treated like absolute garbage by Glenita. She was so unhelpful, was rude, and was genuinely uninterested in helping a customer and made it known. Will never return to this location and will tell everyone I know not to come here.

I went in with low expectations due to bad reviews I read. I was pleasantly pleased when I was greeted at the door. I was assisted in buying two new phones and was told about a discount I was eligible for.I went a week before Christmas and despite being very busy got good service. The representative told me which phone cases she recommended and told me they sell them, but in no way pressured me to buy them.

Stopped in this morning to have a screen protector installed on my S5. Had the pleasure of dealing with Dylan. He was a caring, polite, knowledgeable and friendly associate to deal with! Definitely coming back!

The staff are friendly and Jamal made it so easy for me to switch from Sprint to Verizon. Great service !

Always very helpful when we come in. Only complaint is that they people seem to be very pushy to sell you things, which is why we only come in when its our last resort. The times we do come in, they are able to take care of us. We will continue to stop in if needed. The experience is better than getting help over the phone.

Earl helped us switch from T Mobile to Verizon and he was great to work with. The transition was smooth and the wait time was not long given the amount of customers. Would recommend this store.

Was greeted at the door, had no problem exchanging a white phone that I ordered over the phone, for à black one. They activate my phone and transferred my data while I waited. The guy demonstrated the wrist watch that goes with the S4 and showed me how the back up battery chargers work. They started to get a little busy while I was waiting and there was always someone on the floor making sure everyone was getting signed in as they entered the building. Would return again if the need arises.

Our rep was a young fella named Michael. he took care of us and made everything smooth did not try to upsell us on anything fully explained everything and made the transition real smooth this guy deserves a raise

Michael was great and patient with me trying to navigate Verizon contracts. Had a significant wait to get service this the 4 stars..

Let me just say be very careful of the staff here make sure they explain every little thing that they are doing because we had surprise charges on my daughters MasterCard and a two-year contract on a HUM device that we didnt want. They said it was a gift and that it was free 2 days later my daughter found out they charged her for it and thats when I researched deeper and found out they added a two-year contract with a $10 a month phone line fee. We had to end up going to the regional manager of Verizon before the matter was taking care of.

This place has been interesting to me. On some accounts Im right in and right out with great costumer service. On others its like an absolute nightmare and I should plan on being there for a very long time. I have actually been told when they accidentally added a line on to my account and I finally caught it 6 months later that it was my fault I didnt catch it earlier and they would only refund me 30 out of 240 dollars. I would strongly suggest be prepared for the worst but you may get the best lol.

Best customer service experience Ive had ever. Everyone one of the staff was informative, helpful, polite and attentive.

Jeremy is brilliant. My phone works and he saved us money.

After 8 years as a customer and never missing a payment I went in today because the customer service rep over the phone said I needed a new SIM card. Never in the 3 years that I’ve been married, nor on the earlier phone call, did anyone mention that I should update my last name on the account. Today I was sent away without a working phone and told there was 100% absolutely nothing they could do to fix my SIM card because my last names didn’t match. I explained that I had just been in the store. I explained that I have a 1yr old and being unable to call 911 wasn’t ok. I asked if they could call customer service, take my ssc number, ANYTHING!!! Instead I had a large man loudly in my face repeat “the name doesn’t match the account” over and over until I left screaming in fear and frustration. Contacted customer service after and was told there were actually several things they could do. I have never been so stonewalled and belittled by a company in my life. 0 stars would be appropriate.

The staff in this store very unprofessional. I had to go back three times for additional charges on my phone bill which they never mentioned or explained properly. They kept changing the explanation of the charges and they kept an old account open which screwed up my billing. My last visit the staff made me wait 15 minutes just to tell me they couldnt help me because I was missing one piece of information and I have been a customer for 15 years. This store sucks ass.go to the store on Michigan ave the staff are more knowledgeable and helpful.

Matt is great! He helped us with our problem instead of just trying to upsell us. He was great to work with, would recommend if going there to ask for him!

Sales person was making comments. about feeding ethnic people to dogs. Sales person was not interested in resolving my concerns.

I was very disappointed with the service at this store, as there was none. I Went in to turn off a phone and they said I needed to call the 800 number. Why would I call the 800 number if I’m standing right here?!? The store was not busy but it seemed like they were agitated because I was interrupting the quiet time. I actually got better customer service on the 800 number, so I’m glad I called. Very disappointed with the store. The 800 number was great!

The Verizon store on Ford Rd near Haggerty had excellent customer service. And Matt was excellent of what he does.

This place is garbage! We went in to get a new phone activated and add me as an account manger and they spent a half hour trying to sell us on some garbage smart device for my car I didnt want. Than finally they took another half hour to add me to the account, and the next pay cycle came around and I went to pay and I wasnt on the account, their staff has a complete lack of knowledge on the phone lines and didnt know anything other than iPhone, I would go else where if you can, intact I would use a different phone carrier because Verizon is garbage!

For the reviewer who said this is not a corp. Store...you are mistaken. There are 3 citizens stores in canton on Ford Rd so I think you confused them. However this store is great and the best service I have ever gotten is from one of their associated, Tom. No high pressure sales and completely honest. If you want someone who is going to be straight up and deliver on their promises, go see Tom at this Verizon store.

Good store good customer service and friendly staff...the only down part getting out of there onto Ford rd

I have gone to this store for a few years now and have always had great service. The greeters as well as those that I interacted w3ith to resolve the issues have been very pleasant. My issues have ranged from commonplace to intricate and the reps have given their all to resolve the problems. I have several Verizon stores around my house but choose to drive the extra miles through Cantons congested traffic to do business at this store.

Awful place, horrible customer service. I would recommend going to any other store besides this one. I wont be using Verizon again, terrible policies.

This place is great. NOTE that the review score (as of 10/16/2015) is lower because of a bunch of irrelevant reviews that are three to five years old. Also, this store gets some poor reviews because people mistake this store for the joke of a store that is a few blocks west of it. Just look at recent reviews that are not clearly mistaking one store for another, and the rating is easily 4+ stars.You may have to wait to see a rep -- thats because the reps are busy providing great customer service to someone else, and theyre going to do the same once they get to you. Its worth it IF you have to wait (maybe you wont; and if youre waiting, you can browse the store).Sales rep (Kevin) knew that my wife and I were not even looking to buy when we visited, we were just looking for information, and he still gave us at least 30 minutes of his time without rushing us or pushing us to make a purchase. He explained our different options for buying new phones and selecting a data plan; he looked for available deals and calculated both types of plan options to make sure we save as much money as possible. He did this for each of us. He then gave honest reviews about several different phones we were considering, giving his personal recommendations based on our own purposes, not just recommending the highest price phone like the retail stores will do.This is a corporate store, and it is well-run.GO TO THIS STORE. Its the store on the NORTH side of Ford Rd, EAST of Lilley.DO NOT go to the retail store on the SOUTH side of Ford Rd, WEST of Morton Taylor. See my Google review for that store.

Great service employees do polite

Great service and quick too. Been with Verizon for better than 20 years, best cellphone company.

Jeanette was amazing, great customer service and super knowledgeable

I dont like Verizon as a company, and Im not going to fault this store for how busy they were and the fact that I had to wait for 15 minutes before getting help. But once I got help, the agent was extremely helpful, walked through many options to lower my bill, and was very courteous (much better than the Allen Park location).

Very helpful in trying to get a great deal for my parents.

Would not help with a defective 3 month old Apple iPhone...sent me to the Apple store in Novi

I have gone to this Verizon store for years now (north side of ford rd, closer to ikea). I have never had a problem with anyone there. I have had some pretty silly issues come up since I am not tech savvy at all, I have always been treated with respect and if one person cant help they will find one who can. I like one other reviewer, believe this store is being confused with the one further down Ford rd. closer to Morton Taylor. I went to that store once since I was over that way, I walked out after waiting over 20 min while the employees were talking amongst themselves. Definitely go to the other store, they are amazing.

I get my phone here. They get me good deals. Always pleasant.

Extremely unprofessional staff starting from the so call Managers the place is a joke. Do yourself a favor look around check reviews much better Corporate Stores to shop. This one is the worst.

Staff wasnt very knowledgeable better offers at best buy

Always has awesome service! Even in the holiday season I never have to wait long.

Horrible experience. Ive been a Verizon customer for over 10 years but that will soon change. They use dishonest sales tactics at this store. When I complain to the store manager how the salesperson was dishonest and was trying to upsale me his response was She is one of my top sellers Let that sink in for a moment. Top seller. Dishonest. Up seller. Proceed with caution.

Had to getaway from these people