Clean and friendly service in store. over the phone customer care leaves alot to be desired. absolutely horrendous treatment. I suggest going into the store to get the best service. the only reason its a 5 star rating is because I rather not penalize the store.

I would like to know why this company is ok with having maint. done for days on end without a heads up to their customers. If their office internet went down by their maint. team for a single day they would tell their staff and prepare for it. But shutting down my business multiple days in a row (with no notice) for tech is fine by them. No wonder this is the one of the worst/most hated companies in the country

I need only a additional device. So was a easy in and out visit

Not a good experience. The only part of the process that was ok was picking up my equipment in store. Will be using somebody else when my contract is up.

The customer service is OK it was fine but the only thing I didnt get my 800MB goodbye and all of a sudden I got a call for the Philippines the next day and they change my whole contract Im planning to go to Comcast nonetheless I gotta get the manager to create me a call and give me my price that I was supposed to get other supposed to get other than that I would change my stars

Went about changing tv to Xfinity and was told I MUST have Comcast internet, no explanation except to say tv wouldnt work without it. Comcast does not work where I live, I tried it. Then I was told I should be streaming my tv anyway!

Staff has been very helpful for the most part. Store is clean and organized.

I sent my daughter to het help activate a line that we brought from Sprint. The woman that my daughter spoke was rude from the beginning. My daughter asked her to speak with me over the mobile phone that she had on her. She got on the call. Didn’t let me speak. Was extremely rude an unprofessional. Its disappointing that such a big company like Comcast allows such a low Custumer service skilled personnel to be in the front of the store. Her and her red hair should be open up box in the back of the store.

Employee Tracy did an excellent job of addressing my issues. Had to cut costs, couldnt keep package or afford penalties for reducing service. She worked it all out in a timely manner 😊 Wish prices were lower, but service is excellent.

Often busy best off making an appointment online. Beautiful store.

The store associate that helped me was Howard. He was more than just polite. When I explained my issue, he didnt just listen to my rambling, he heard me and resolved my issue without trying to up sell products or services. Thank you Howard!

I like it. Ive seen customers and employees get frustrated here - mostly customers. Being the only Comcast store in the cape, its always busy. And, when they first open, all the early risers are in line, and theyre cranky. When someone walks up to the start of the line, the entire line gets upset and complains. Even when an employee explains that the customer has an appointment, people still bicker. Ive seen customers occasionally argue with each other. I have no idea what the employee pay is here, but whatever it is, it should be higher. They have to have a lot of patience to put up with the crowds of people that show up each morning.But the employees generally maintain a calm and professional attitude, and do their best to move the line along. When its your turn, theyre swift and straight to the point. Ive been there twice now, and each time, theyve gotten me taken care of within a couple of minutes. So I think they do a great job here.

My mother who has MS an is in a wheelchair ♿ dropper her remote an accidentally ran over the tip of the remote. We both had covid when I had to drive all the way to the store. I wavied several times at employees an they just ignored me. I was Im front of ten people that got taken care of before I had to open the door an tell them Im Covid-19 positive an I need a new remote. The heavy set guy that worked the front desk checking people in kept letting people go ahead of me when Im try not to go in or touch anything because Im covid positive. Very lazy an unconsiderable staff. I was not happy sitting in 100° heat outside to make sure I didnt infect anyone else. I had to go into the store an yell at someone for help then walked back outside waited a few more minutes before someone helped me. There are thousands of people that need jobs, if this guy cant do his property Im sure someone else would! Xfinity whats going on??? We been with you almost 12 years straight!

Good service. Beautiful store. Nice set up.

Service far surpassed what I received over the phone. Representative did an excellent job in resolving my issue and answering my questions.

My last experience wasnt very helpful. I had just gotten hooked up with cable and they supply nothing about the works or the channels i got. The man was friendly but didnt have any answers and i felt i had made the trip for nothing

Service goes out at least once every other night. Customer service was no help. Only reason Im using this company is because there is no other that offers above 25 mb/s internet. There is a 1.2 terabyte data cap or u can pay extra to not have one. This is ridiculous in 2021 to have a data cap. Gotta love monopolys

Went in there recently to return equipment and they have a tent outside with a line that protrudes to the parking lot. Rather unsafe and the need a better system. But other than that the staff was friend and helpful.

The guy in the store two weeks ago gave me a 4K box and the lady upgraded my plan customer service didn’t tell me that

Slow service but nice people

Horrible 3xperience. My rating is actually -1.

This review is for the technician, Zack, specifically who finally got my home hooked up after a couple of unproductive appointments by others. Zack was very polite, very efficient and very professional. I feel blessed to have had my install done by him today. Comcast is lucky to have him as an employee as far as my experience went.

Horrible service and policies around Xfinity mobile! I expected better service around a simple exchange but they made me run through hoops and hours of calling Xfinity mobile since they couldn’t help in store. Very disappointed coming from this large corporation

Xfinity customer service is absolutely ridiculous. They do everything they can to keep you from talking with someone on the phone to get a problem solved. The automated service is for paying your bill, or seeing how much you owe. Infuriating.

Hire more people the wait is ridiculous. Now we have to come back after making an appointment.

The guy gave me the wrong box!!! It has been a week finally a technician is at my house to get our service straightened out!!! Comcast has a horrible costumer service, the worst ever!!!!!!!!

Helpful Professionals, Quality Products and Quality Services 👌

Xfinity Store: Cape Coral, Fl. Sams Cub shopping Ctr. Cashier # E97 time 3:09 is when this employee caused my raise in blood pressure 180/120 that produced chest pain. Did not show any concern for my issue, no empathy, sorry, bad but did show indifference if I left Xfinity as a customer he could care less. Did not try to help & it was a horrible experience if management would like to speak w/me please call Richard.

Very good costumer service, friendly, I was called after 3 minutes.

Recommend highlyMrs Anika as a great employee and customer service . thanks for all

Good service, normal waiting time 20 minutes.

Great customer service and a superb installer came to my house and did an awesome job. Internets running fast and Furious.

It was my first time there and i was greeted as soon as I walked in the door and had what I needed within 5 minutes. Great service!

This whole thing is the PITTTTTS TRY AND PRINT A RETURN LABLE ???THE AGENTS DONT KNOW HOW. GOOD GRIEF CHARLIE BROWN

Always a long wait and never fully take care of my issues.

Slow service. Young employee kept running by and asking some but not all people.to raise their masks. Seemed to empower him to do so. Seemed very political. I wouldnt go back to the store unless I had no choice.

Very clean and knowledgeable reps minimal wait time, need more locations within Lee County Florida

Real bad, the wait was really long and the costumer service didnt understand me and got mad.

I visited this store today to see what we could do with my upcoming end of contract. My daughter and I was greeted nicely and assigned to see Anika. She was able to answer all my questions and able to thoroughly explain the different options available. Anika was extremely friendly, knowledgeable of all products, and diligent in explaining the extent of our new plan. The customer service she showed was nothing short of stellar! Great job!!!

Returned equipment and was never credited. I have been disputing the charges for 3 months and so far no satisfaction. The representatives seem to be constantly lost and always referring to the notes and never understanding what happened... Unfortunately I am due over $200... They are truly a monopoly... Isnt that illegal????

Would love to have cable TV but their rates are too high.

I must have talked to 6 different people about what is involved with installing cable at my home....I received 6 different answers. Plus, when the installer arrived at my house, he wasnt even able to complete the installation. And, Comcast took my $50 immediately to schedule the installation, but it took them a month to refund my deposit when the installation was not completed.

I had a great experience with this place today. In and out. Dropped off 4 boxes, downgraded my service and picked up my new single box. Friendly staff, clean lobby, short wait. You walk in and are greeted with a smiling face to sign you in. A few minutes later they call you to your rep and move through the process. What a welcomed change from the last location.

Very long wait. Had to repeatedly explain reason for store visit. Was referred to store after calling Xfinity 1 800 number. She did not provide a contact phone number for the store in Cape Coral.

Terrible service. The agent who is middle aged thinning hair and wears glasses was not only reluctant to even help but he made it obvious he didn’t want to help us at all just bounced us back to their call center and told me we don’t do that here I could call and put you on so you can talk. This was his response after I asked if he could possibly call his own tech support to assist a client whose been loyal and paying over $500+ monthly for internet, cable and cell services we are HIGHLY dissatisfied and disappointed that this place treated us is a biased manner and did not do anything to help us besides telling me “ we don’t do that here, we do sales” WE NEED HELP WITH OUR ACCOUNT!!! It’s your services we are using and no one knows how to help us!!!!

Tracey was amazing. Very knowledgeable and helpful.

Very helpful and pleasant...

Professional, helpful, and surprisingly open with clients who know a bit. Will not hesitate to visit again if needed

L went to the store in Cape Coral.. Great Experience really.. Allen Harrington was my rep an he was great.. Went the xtra mile, just outstanding service!!!!!

HAVENT BEEN THERE YET AND THEY KEEP REMINDING ME TO RETURN THEIR OVERDUE WIFI BOX WHICI IS QUITE NORMAL. IN OTHER WORDS, ITS MY FAULT BUT I HAVENT HAD TIME THIS WEEK TO DO SO, BEEN VERY BUSY TAKING CARE OF PERSONAL BUSINESS, IN ADDITION TO CARING FOR MY LOVELY STRAY (FERAL) CATS DAY & NIGHT. I WILL GO THERE TOMORROW AND NO MATTER WHAT [{IN CHAÁ ALLAH}], MEANING [{IF GOD WANTS IT!!! THEIR WIFI SERVICE IS VERY AFFORDABLE, AND THEY OFFER ONE MONTH FREE WHICH IS KIND AND FAIR. UNFORTUNATELY, THEY HAD A LITTLE SUDDEN ISSUE OF WIFI SIGNAL, WHICH THEYRE CONSIDERING SOLVING AS SOON AS POSSIBLE THEN ILL DEFINITELY GO BACK WITHOUT DOUBT! THANK YOU, YOUR DEVOTED MUSTAPHA HAMICI.

Used the Kiosk to pay my bill. Got some help from an employee. Very nice.

Very help full. Fast service

Quick and easy return of the equipment that I no longer needed. Jamie, the store manager was very friendly, efficient, and easy to work with. Ive been a satisfied Comcast customer for more than 20 years and its experiences like this that keep me coming back.

The worst customer service experience Ive ever had in my life. Ive had business accounts for 25 years and I am not happy with the level of service that Comcast provides

Aweful lied and wasted an entire Sunday, waiting by the road for a tech qhen I was told he was on his way. Never showed or called.

They are always raising bill. Can not talk to a person without going thought hoops. To make appointment about bill to discuss face to face is impossible . I hate this company.

Was in an out in less than 20 minutes and the girl that helped me was able to lower my bill.

STAY AWAY!!!! They charge things to your bill without permission, they lie about what they are actually billing, cable hardly works, TERRIBLE customer service, they don’t show up when they’re supposed to, it’s not worth the aggravation. You’re better off with Century Link even with the outages. Outages are better than pretty much always never working.

Very courteous fair honest knowledgeable and professional great job .

Great service, in and out in minutes. Incredible staff!

I have had Xfinity and Flex for over a year and was having issues with the remotes not working, extremely slow internet speeds (should have had over 400mbps) and having to reset every TV in the house whenever we used them because they kept getting disconnected from the internet. I called for service to get a tech to come to my house. It was going to take 10 days and they said everyone in the house had to wear a mask while the tech was there. Sorry, my house...my rules. Nobody in my family was going to be wearing a mask. I went to this store to change out the remote and get some help. The girl at the front (outside) changed out the remote, took my name down for assistance.and said I could wait inside. As I was going to sit down in a seat that wasn’t blocked for social distancing, a man asked if I had a mask. I said I didn’t and sat down. A few minutes later, a guy with a ponytail (later told me his name is Albert) came up and said the other guy told me to put on a mask. I told him, “No, he asked if I HAD a mask and I said I didn’t.” Albert told me that if I did not have a mask, I had to leave. I got up and said, “No problem, then cancel my service.” Albert said, “Sure. Bring in your equipment and we will be happy to cancel your service.” So I went home, contacted CenturyLink to start service and cancelled my Xfinity subscription. It is their right to require masks, but it’s also my right not to patronize their business because of it. Plus, I found out I have faster intenet and a cheaper price than Xfinity through CenturyLink. Well done Albert, you chased off a customer. Nice job.

Worst company I’ve ever had to deal with customer service doesn’t care they just yes you to death and corporate is a joke! I’ve been trying to get internet for two weeks and had 7 guys come to my house (not one of them wearing a mask either) my neighbor comes here within 1 day has internet they come to my house and tell me they can’t hook mine up cause they hooked his up illegally whatever that means no one will tell me why either!

They have the worst customer service I have ever seen

Fantastic experience and the representative saved my dad a ton of money from what he was paying

Very very professional and extremely helpful and clean. Very friendly as well

As far as comcast stores go this one is very good, best one I have ever been to. Plenty of staff and a nice clean store.

Have common courtesy instead of pushing your customers off.... Horrible customer service..

Staff was very friendly and knowledgeable. Store was very clean and sanitized. Would recommend anyone needing to visit an xfinity store to use this location.

Fast, easy return of my modem.

DO NOT DO BUSINESS WITH THEM EVEN THOUGH THEY ARE REPUTABLE THIS COMPANY IS A SCAMNearly impossible to get ahold of someone who works for this company. Do they even have a landline to the store ? NO stay away and save the frustration.

10 people in line and couldnt cancel while dropping off equipment

Comcast has come a LONG way! Fast, no hassle straight to the point service! Loved it.

Fast and friendly service

As I should have known, they dont care about customers, just sales.

Couldnt answer why my bill fluctuate from one month to the next

The service center is much nicer than before. Had to wait for 10 min, not bad. Well done comcast

If you call for a appointment, it saves the long wait. Excellent service & Techs.

They run the store very efficiently. Best to make an appointment in advance.

It was quick and easy but still upset that I was lied to and had to purchase another phone 😃

They have a kiosk outside for quick requests. Well, it wasnt working properly the night I went, so I had to wait in line anyway.

No help on a line hanging too low over a street. 2 days before they will help very dangerous

Worst customer service by phone I’m no able to contact a representative to take care issues on billing statement

They constantly have a line going out the door and if you have to go inside the wait has been over an hour. The first time I went to pick up cable boxes and modem/router. They called me after I left and let me know that they gave me the wrong equipment. I had to return to on another day for the exchange and it was the same experience.

Very fast service trading my modem. Gentleman under the tent was kind and knowledgeable.

Friendly helpful

They are very efficient & comply with COVID precautions.

Hate this place and all others just like this!!! I was not here.Roku is the best!!!

In and out quick. Had to swap out a cable modem

Have had TV and internet problems since early April. Have tried to reach Comcast/Xfinity that long with zero satisfaction. No one answering calls, no call backs with messages left, their phone system doesn’t recognize our responses, Store is closed, no way to watch a complete show or movie without scrambling (even in perfect weather), constant internet outages for our business that relies on it. No way to know how many customers we have lost due to this.We love Xfinity when it’s working, and when we don’t require customer service. Customer service is basically non existent

Fast and efficient and they know their product. When we had our last hurricane they were courteous and arrived within 15 minutes of the scheduled time. It was actually fun because I ended up working with the tech. We were both up to our knees in water trying to find the line. I actually had a great experience working with the repairman. and a great deal of respect for the work they have to do to get the job done. Great job.

No one was working. Had 6 people waiting in front of me. 35 minutes later only 1 person had moved forward. Called Xfinity to have the box delivered instead of waiting. Still havent received it....

Comcast is the worst in the business. There are many ways to get low cost internet and cable is a thing of the past, there are many options to get low cost or even free programming from many places. Do not waste your time with these jokers, they are here only to rip off their customers and are not there in your best interest. If you do not absolutely have to have them, do not!!

I had an appointment rather than wait in line and got taken care of right away.

Comcast’s customer support is a joke. I’ve called multiple times to have several issues address and their illiterate representatives are rude and unprofessional, despite waiting on hold for nearly an hour and thirty minutes. I’m sick of paying for something that never works. Save yourself time, money, and frustration and go elsewhere. The automated system they’re using because of covid is useless. This company took an easy out and is using this pandemic as a way to rip people off.

Very efficient very professional

Terrible CUSTOMER service. Always is a problem with infinity comcast.

Great customer service.

Wait in long line to get NO ANSWERS & UNTRUTHS

Wouldve gave them 5 stars but they required a mask after I was in store for 20 minutes.

Everting parts