First of all...they do NOT anseer the phone. How can you rin a business like this? I called 3 times for a 31 rings and hanged up by itself. Called corporate office they give no answer and after 25 minutes wait.

While I have found most of the staff there to be knowledgeable, courteous, and friendly, the store itself needs to have seats...not footstools for customers to wait. You will wait...while there are 4 terminals to do business..never have I been there when more than 2 are being used. Just creature comfort for those of us that have difficulty getting up from sitting at floor height.

Fast attentive service. Jamison is very knowledgeable and pleasant to deal with. We are very pleased with the caliber of service

I went with my family to change carrier and buy new phones and Aldair was just great! He took the time to explain us everything and did everything with us. He had a lot of patience and also offer a good customer service. Thank you so much!

I just left the T-Mobile store and was helped by Ryan. That guy is awesome and was able to answer my questions while swapping out my SIIM card along with showing me a new phone Im considering for my next purchase.

Tried to return equipment but Jamison changed sim card {his idea when i came to return phone and tablet . The phone had no reception . So then when I came back again to return it I had 4 employees and manager around me angry that I was returning again . I am 66yrs old lady I found this behavior to a customer abusive !This change the sim card was to put me off to be over the 14 day return period so they can charge me for a phone that I had no reception . Never again will I do business with t-mobil !

This store is the best in cape coral. i have gone here more than 5 times and have gotten help by different people. the last visit the manager helped me and was wonderful, the staff are friendly and professional and take care of you quick and painless. if you ever need help come to this store, and its a plus that the store is always spotless.

I went in to have a problem with my SIM card fixed and I was in and out in 5 minutes - on a Friday after work - Had no service for 24 hrs but Christian (who was extremely helpful) fixed it immediately and I was on my way. No charge, no wait, no problems. Very happy with this location! Thanks Christian!

Veronica was a very pleasant and helpful rep setting up my service. Answered all my questions and was patient even though she had to sit outside all day because of the virus. The rest of the team was very nice too, smiling and saying hello. Thanks all!

What a nice experience, clean and friendly. Our rep. Dani was a joy to wo

They will switch you over to them without your consent! Very pushy employees too.

The staff was extremely friendly. I was on the phone with a customer service representative forever. It was just an incredible amount of time only to find out I could have done the same thing from home. Great compliments to the store staff. Maybe they should go into customer service and make it more efficient.

I came into the store with all types of issues.. I had a payment to make because my old debt card was compromised and my auto pay stopped. Also, i was having a HUGE problem submitting my Veteran Status paper through the T-Mobile website. Aldair (the awesome Customer Service Rep at the store) took care of everything for me! He called corporate directly on my behalf to get my vet paper work in the system once he verified it. And he help me set up my autopay with the new card! I was super impressed. So I paid my bill lol what a headache, totally resolved by a true professional.

My favorite TMobile!

They reset my theme and answered some 5 g questions

Absolutely pathetic. used to be our home store, butwith social distancing would not allow us in with three people, all family. wanted to upgrade all phones to iphine 11, but will now jist use del prado location from now on.

This store is horrible. Nobody knows anything. Just switched carriers from Verizon and am seriously regretting it. When I got my phone I traded my 6 plus in and upgraded to the 7 plus. They didnt have the silver color I wanted so I settled for the rose gold in the meantime. I ordered the silver color through their customer service line 611 (which is horrible also). The lady specifically told me that once the phone gets delivered to me to take it into the store and they would give me my $228 down deposit back for the original one I got and that it would just be applied to my first bill for the other one. She did notify me that I would have to pay a $50 restocking fee and I was fine with that, even though its ridiculous they make you pay for simply switching a color. Anyways, I went into this store and not only did I have to wait almost an hour to be accommodated but they had no idea what to do in regards to the situation and spent about an hour trying to figure it out. Then after all that time they proceeded to turn around and tell me Were gonna have to send you to the Fort Myers store because we are unable to make any authorizations and cant give you that money back I asked why and he said because they werent corporate and that only the manager at the Ft. Myers would be able to take care of it. So....... I finally get to the store in ft Myers and explained everything they told me to the guy that works there and he said they couldve done it they just send everyone over to us. Long story short it was nice to know that theyre too lazy to do their jobs and this has been nothing but a big ******* HEADACHE.!!!!!!!!! Will no longer come here.

I want to thank and give kudos to a Salesman named Joseph at T-Mobile for his professionalism and his help in purchasing two phones one for my wife and one for my son. He is exceptionally a great help and a big asset to T-Mobiles Company. Please acknowledge Joseph for his expertise and the importance of having him on your team. A satisfied customer thank you

I have been there a couple times, I have always get an amazing service from every rep, Thank you guys, will be back

Best agent ever, Miss. Michelle. Very wise on the products they offer. Better than must of managers in other stores when it comes down to customer service... A+ for her and the store.

1. There is nowhere to sit inside the store.2. My husband went to pay our bill. The chat robot on their website said we owed X amount. 2 hours later at the store my husband was told a completely different amount. The person he spoke to said pay $600 or else were not helping you. We dont even owe anything close to that amount.3. Just found out Ive been paying an equipment fee for the past few month for a phone thats completely paid off.4. DO NOT SWITCH TO T-MOBILE! Its horrible service! Cell phone coverage, employee service at stores, and even customer service when you call their 1-800 number.

Allissa is always professional and pleasant when ever i go in this location.If you need a phone go see Allissa.

I tryed to jump to an iPhone 11 and they forgot about my order and I am still waiting for it. But the place is clean and nice survive

The store manager was very professional and helpful. Notice great team work among staff, was very impressed

The Workers Workers At T-Mobile are so helpful

T-mobile more like Z-mobile hahahahahdhahsuoh uodhasuohauohuo dashuodahsuoh adua

I came in with problems with my battery and The guys were great! Bryan, Sam and Ray are awesome, very fun and very knowledgeable about issues with my phone. Thanks so much!!!!!

In 2016 we purchased a galaxy Prime with a 3 month data and phone package. In 2017 I went to the local T-Mobile store on Santa Barbara in Cape Coral to see if I could get the phone un-locked. I was told by the staff at the counter that this would be no problem since we had not used the phone since March of 2016 and they gave me a number to call. When I called they told me I would have to purchase another $100 in order to be eligible to have the phone un-locked. It is apparent that the right hand does not know what the left hand is doing. The sales clerks just want to sell and customer service after the sale is not something that T-Mobile cares about.

They need more employees. There is always a long wait to get help. Other than that my experiences have been good. Nice friendly staff.

The service sucked, they won’t even turn around to speak to yoU. They won’t acknowledge some people.No eye contact, no wait a minute please, little fat guy Spanish dude really didn’t seem like he want to be there.

These guys are simply the best! They know there stuff and T-Mobile has the best plans and prices.

MICHELLE was so patient, so kind, and a great experience for a very trying task to get a new phone . She is an angel...and should be rewarded for hard work and patience. I am elderly and really appreciate her taking time and explaining . She is awesome!!!

They were very friendly and helpful. A great plan for 55 plus folks!

Love the service, the manager is awesome

After having to wait a while for the back end of T mobile to fix my account, I was very impressed with the assistant manager Geo. His positive demeanor made the wait time much more bearable. Will most definitely would go back to this store only as long as he is employed there.

Great and quick!

Krystal was exceptional and went above and beyond customer service, helping me switch to my business account. will definitely come back to her only, ive had t mobile for over 18 years and this was by far the best customer service we ever had and that says alot ! would recommend her completely!

This is the WORST customer service I have ever gotten from a cell phone store. They were supposed to have ordered me a new phone on Sunday for me to pick up at the LATEST on Tuesday. After many calls to them & corporate, they say the phone is there. After work I drive 15 minutes to get it and was told that they made a mistake and it was for someone else. Then, I go home & call 611 again.. they cant do anything. I use this phone for personal & work. I am going on day 4 with no phone and meaningless, unintelligent conversations with their Customer Service Reps

Paul and Brayton did a great job informing me about which phone would be the best fit for me. They were super patient despite me being super indecisive😭👌🏿

Wasted 3 HOURS at this location transfering my info from 1 cell to another. I even left my phone there & came back, all for nothing. The rep that was helping me decided that she wanted to do it her way. In those 3hrs, pretty much nothing transferred on to my new phone. It was a complete waste of my time. Finally she did what I asked her to do since I initially got there thru the switch app. In less than 20 mins I had all that I needed. I trully feel that these reps need more training & if they dont know what they are doing, they should listen to someone that does know. Also a little common sense does not hurt !

Michelle is great to work with. She should be management. Knowledgeable and careingAlways goes out of her wauWorth waiting for!

The past 2 times that I was in this store I have received the worst service. The staff did more talking and screwing around then they did helping customers. Both trips combined I spent $600 and didnt even get a thank you or a smile. Tmobile itself will be notified and thus store will not get anymore of my business or my money.

Sat and waited while as it appears nobody was doing anything

I think her name was Michelle, red dyed hair caucasian girl with freckles and I forget the short hispanic busty one, Maydin or something, both were super helpful with my difficult problem and are multitasking machines helping multiple customers at once. Very impressive, as with the rest of the staff, but those two girls helped me directly. Great service.

Great people service for the phones sucks

In the last three years I have had several problems with the various cell phones I have had, Recently twice with the cell phone that came from another carrier, Since the first time I came into your store I was fortunate to have Geovany Pineda handle my problems. I found him to be courteous, extremely knowledgeable and absolutely an asset to your company. He was polite and handled my problems expediently.

I had a incredible experience at this store. I came in with a problem with my Galaxy Note 5; which was a defect with my phone, and Michelle B. went above and beyond to take care of the issue. I walked out with a brand new phone. She and the rest of the team in that store are wonderful. Tmobile should send all new employees to this store to learn how to take care of customers. I only say that because I have had really bad experiences at other stores. Thank you Michelle for taking care of me with a smile !! This will be my goto store from now on. :))

Went to this T-Mobile store to buy two Apple Watches, ended up spending an hour waiting and the lady working there was flirting with a guy. She forgot she was working and that we were there, Stay away from this store, spend your money at another other place where they value customers.

Had an amazing experience this afternoon at the store. Walked in upset as I had a new broken iPhone 6s. Walked in a was warmly greated by Bryan (store employee), waited a lil till my term to be helped.Again I was helped by Bryan, he proceeded to make the missereable broken phone replacement expense that I dreaded into a pleasurable new phone upgrade experience. He provided me with a lot of helpful advice and I ended up upgrading to a NEW iPhone 7plus. Thank you for hiring people like Bryan to take a little extra time out and have compassion for their customers by putting the customer first!!!Please do your self a favor and go see Bryan for all your cell phone needs, as he will go above and beyond to help!!!!!

This T mobile store is the best by far... I have been a t mobile customer for well over 10 years and the crew that was there on Tuesday the 18th was on it. From app use to phone upgrade they had it covered. I actually received a call from the new store in fort myerd offerring promos upon promos & i gladly stated that my business was in Cape Coral & staying there... thank you again guys... P.S. I did not get the secret Snapchat yet!

Needed something simple done (nano SIM for my new phone), and I was helped very quickly and efficiently. I have not had any other experiences there, so take this with a grain of salt.

Great Customer Service This is My Store Will Only go There

These guys rock. I walked in with a list of issues and they fixed all of them. the only problem is that they have grown so fast they are now a bit under staffed to handle all the demand, so get there early.

Krystal & michelle did an absolute job in assisting me i took a lot of theyre time and they were more than happy to help me with all my information, i was worried i was going to lose my information and krystal made sure she did her best to retrieve my info! roland helped me out very much so aswell!!! give em a raise!

Great customers service and really skilled people definitely recommend it

How long does it take to help people? The salespeople see folks streaming in, and I understand giving a customer time, but for crying out loud, I was 4th on the list and Ive been waiting more than 2 hours. And theres no place to sit. Ive never seen a slower crew anywhere.

HORRIBLE customer service. The problem is they are understaffed and the wait time is extremely long. They go by first come first serve but then are on the phone with one person for hours... I had to wait almost 2 hours just to pay my bill because I had cash. Horrible customer service. Management needs work.

Awesome service answered all my questions

Always poor service, inattentive borderline rude employees, and very long wait times. Been here a couple times over a couple years and its always been the same. Very much worth the drive to the Fort Myers store or the Edison mall kiosk.

Luis, great customer service, Thank you for all your help. .

I bought a phone, but the reception was terrible. When I brought the phone back, I was told I had to call and send it from home. When I called, I was told I had to bring it to the store....then I was disconnected after talking/being on hold with someone for over 40 mins. So now the 30 day free trial....will cost me at least $100 and 3 hours of time on hold and driving around town.

The young girl there named Wanna help me out like nobodys business!!👍👍

Great service. Everyone is friendly.

Nice people working there.

Zachary and Bruce extremely friendly and helpful

Purchased a smartwatch and the sales person slipped insurance on it without verbal communication. I did sign because I just followed the instructions of sign here, here and here. My bad for not reading all the lines. T-Mobile corporate reversed the coverage.

Never enough help on the floor. Always see different employees walking to and from the back, but never helping customers.

Nice staff, personal attention

Best staff ever.

Good location, but waiting time is annoying...

Long lines bad services I had to drive to the store @ Edison mall after two hour wait these guys could not help.

What is going on T mobile?!?

Takes about an hour before your turn to talk to somebody

Joseph was great!

Waste of time, waited for 50minutes while rep helped two people they were out of phones and then when we asked them to ship us the phone the rep tried to charge us a redundant fee.

Good service.

Great

Poor customer service

Terrible

I consider that the sales representative named Paul García deceived me by offering me a Samsung Galaxy A 12 phone for the price of 212.00 usd, when in reality the price of said phone, which was not on display at that time, is 149.00 (On sale ).First, he charged me 212.00 and then he provided me with the service.When I found out where I had hidden the proof of payment, it was already in my house and thats when I realized the scam: He included the Sceen and the phone protector in the price of the phone, without my consent and in a deceptive way.Since then I have been calling insistently to communicate with the owner of the store, but Paul himself always answers me saying that the owner is not there, etc, etc.If anyone reads this comment and knows how to contact the owner please let me know.

Pessimistic attention

Bought 2 cash cards for $ 34. Perfect to keep in touch with others in the United States. 1000 minutes of calls within the usa, ul sms and 2 GB data. Sufficient for the holiday. NOTE There are 10 parts for the sim card

I was very well attended, and they have good offers

I spent 45 minutes trying to get my monthly service charged and I had to leave. Terrible service

We found very good customer service and what we went to buy we found and the agents who attended us were very attentive and capable

They need to speak Spanish lose clients lol