Sean Hansen was so much help to me after an incident with my phone he was able to successfully help with some pictures I thought I lost. Thank you to Sean best AT&T person around please take care of him a very good manager. 5 stars plus

I forgot the name of the manager of this store but he basically helped me figure out an issue I had with my phone and it was taking so long because we had to call insurance customer service and it started to become after hours when they are closed. He showed no irritation towards me even though I could tell he was ready to go home. So professional and thankfully I got my issue resolved because of him so this place is amazing when youre working with the manager himself!

Highly recommend this store! The manager Drew and his team went to great lengths to activate a new work phone while deactivating another phone we had already ordered. Long story short, it wasn’t a situation they had encountered before. They collaborated with our corporate office and with remote employees to make it all happen in a short period of time. I’m now with a phone and super happy! Best cell and network store I’ve worked with before. Thanks.

It was such a joy working with a location that honestly felt like they cared!! The kindness shown by the manager Drew with our very complex situation and the competence and service delivered by Derek was the BEST!! If you’re looking for people who are focused on their customers and finding an actual solution….don’t go anywhere else!!! This is your store!

Derek is amazing. I have never had such a positive fast experience before as I did today with Derek. He seamlessly helped me add my fathers number to my account. Before I had to make many phone calls and failed. He is knowledgeable quick and very kind. Highly recommend asking for him!

Justin was amazing! Made me laugh while getting a new iPhone on vacation. The last person I saw didn’t make my camera options clear, but Justin knew what he was selling. Honest and knowledgeable sales guy.

Taylor was the best! I thought I’d be waiting forever but he helped me quickly and was so kind!

Derek has been extremely helpful. Very patient and professional.Steve and Susie Baranyk

Had a somewhat complicated issue transferring a phone from another carrier to AT&T. The representative Bill Smyser made sure it was completed correctly before letting any of the representatives disconnect with us. Bill was very helpful.

I went in to this particular AT&T store because we’ve purchased our phones there and I’ve always had incredible customer service and this past trip was no exception. My phone absolutely crashed. I went in to the store in a panic and Taylor helped me. He tried everything to get it back up, but it was done. He helped me with a new phone, was able to lower my bill a little and was so pleasant. As he was helping me I watched numerous people just like me walk in, needing help and everyone was greeted and told they’d be right with them. Kudos to the management in this store, also to Taylor, a wonderful young man who I will be sending everyone I know to! Great job!!

I came in with my roommate to upgrade phones and we were helped by Derek K. He was super nice, helpful, and friendly. Even though I didnt buy anything, he still did everything he could to help us out and ensure the phone upgrade went smoothly. 10/10 recommend.

Went to this store for some billing difficulties. Justin helped me ... I didn’t even need to tell him the problem and Boom!! He knew upon immediately looking at my account there was a big problem!! I am beyond impressed with his efficiency and proactive thinking. I saved hours of being on the phone with Customer Service. Without question, anytime I need assistance with my AT&T account this is “the” store I’ll go to. Justin is as professional and as sharp as they come! Thank you :-)

Stellar customer service. Not only did your store associate, Alex, addresses my concerns but also made sure I was on a good plan and educated me on all your available services in my area.

Had a great experience upgrading our phones and service. Justin guided us through the process and made sure all our questions were answered before we completed our transactions.

Blake was really nice and had great product knowledge. He really knew what he was doing. Had all questions taken care of easily and was willing to go above and beyond.However, depending on what issues you have, don’t go there if you are pressed for time cos attention to most issues require time.Tip: best to visit during off peak hours, like between 9am and 12noon on weekdays. I wouldn’t dare do there on a weekend 🙄🙄

Corey is the best customer service I ever had in my 55 years of life! His knowledge of different packages for phone and cable really saved my big money! I hope he is promoted in the future. I have been a loyal customer and his service blow any person in any market out of the park.ThanksLuciano

My 2 girls and I would like to thank ATT Sales Rep Derek Kellens for his amazing help in upgrading us to 3 new IPhones this past Friday!(: He was patient, kind, and so knowledgeable! He even stayed til well after closing time to help us order our phones to be mailed right to us!(:Sincerely,Nicole Williams

The sale representative bill at this store absolutely wonderful very welcoming and kind if we could tip sale reps I definitely would have tipped him. Made my experience truly wonderful

We had an amazing and informative, professional experience with the family. We arrived 20 minutes before closing and Derek was very patient and helpful! He guided us through the upgrade of 5 lines (new phones) and reviewed our account to help save us money! He evaluated different scenarios and helped us make the best decision. He stayed and helped us for 1 hour past closing time and seemed more than happy to ensure we were taken care of and all questions were answered!! It was my best ATT experience in the past 15 years!!!

Justin was an amazing customer service representative! He explained things clearly and made my experience in the store a very positive one!

I had a horrible experience at this store. This service rep made me feel ashamed and foolish in the public. I think the customers could ask the same questions again if they didn’t understand at first. This person was very rude and raised his voice in the public and even showed me very nasty smile at the door when I left. I was very humiliated and offended by this person. I don’t think I can visit this store again.

Justin was awesome! He was helpful and seemed like a good guy!

Alex at the Carmel location helped us out so much!! She was able to link my bills to the MY AT&T app, which is something that I had called in to tech support about and no one had been able to fix until I spoke with her. She’s awesome! Great customer service and fast as well. Thank you Alex.

We had Karressa as our helper during my experience. She was very kind and patient with us throughout the whole experience. She offered genuine advice and really took the time to learn about our situation to offer us the best phone. Overall, she made a normally long and taxing project very simple and easy!

Justin was very helpful and fast with getting me set up. Take note, customer service will be better at this location. Awaiting install but hoping speeds are faster than spectrum (he also assured me they would be faster and explained why). Off to a good start.

Corey was great! He took the time to explain my new phone, save me money! He was very patient and good spirited.

The AT&T store on Greyhound Pass was terrific in switching our two phones over from Verizon. Our sales associate, Justin, made all the difference. His knowledge, easy personality, and ability to get us the right plan and military discount was the difference. Highly recommend this store!!

I had the pleasure of working with Todd! Great customer service and very knowledgeable. I called ahead to make sure they had what I needed and when I arrived he had everything ready for me. I’m not a big fan of upgrading cell phones, but Todd made the process simple and enjoyable.

The process took longer than I expected. Justin did a fantastic job of walking us through the process. He was engaging and informative. He turned what could have been a long miserable experience into a positive one.

Justin was very helpful with getting all our info transferred from our old phones to our new ones, and got us in and out very quickly.

We had a great experience at the carmel location. The problem was resolved very quickly.

OMG I don’t have words how I can describe my feelings today ppl I was but to switch my Att service yesterday but today I came to this store Att at 2001 E Greyhound Pass I just changed all my mind about Att Todd J. I can’t describe how professional he is and how fast and great he knows what he does Thank you so much I feel so happy now no stress I have went couple days ago with other store just don’t know how I can describe my feelings now btw Todd Thank you THANK YOU soooo much for all you do and wish have many ppl like you are 👏🏻👏🏻👏🏻👏🏻🎉🙏😍🎈🎈🎈🎈🎈

Upgraded my husband’s phone at this store and the rep we worked with was great - very patient and helpful. He also looked over our plan to get us a better rate with a larger military discount which we didn’t know was an option. Thanks!

I had a top notch customer service experience twice today. First bill was incredibly helpful with a mixed up SIM card situation and later in the same day Corey was helpful with my husbands new phone set up. Highly recommend the store on greyhound pass in Carmel. I’ll be back when we need more att products.

Derrick helped me find the best options that saved me the most money possible! So thankful to have this type of support during COVID times! Overall wonderful experience!

Perfectly done. Got 3for2 accessories glad I didnt do it myself.

Alex was our specialist and she was very professional and patient! She found ways to save us money on our family plan. She did not wants us to leave until we are satisfied! That is what great customer service is all about!!! Thanks Alex!!!!

Beth was a huge help! She took her time and explained everything we needed to know with a smile (under her mask)! We will be returning to this store and asking for Beth’s help the next time!

We had a great experience with Justin. Walked in and couldn’t use the phone, walked out with no problems. Thank you Justin!!! You kept us from having to go to the Apple store!

Nancy helped us out and we had a wonderful experience!! She made everything easy to understand and didnt mind me asking questions!! I will definitely be back and I highly recommend this store!!

Customer service from Karressa was great extremely knowledgeable and helpful employees !!!!!

Great service, extremely helpful - wouldnt go to any other at&t store, this one is the best - Derek saved the day :)

Very quick response and process made very easyThanks to Taylor

We just got new phones and had the best most patient salesperson. I was so relieved and happy to have such a helpful salesperson. Thank you Nancy.

Took care of my problem Quickly

Bill was amazing! Super helpful and took the time to make sure we got exactly what we wanted

Corey was very helpful! Thank you for assisting with our upgrades and activation on the new phones!!

Our rep Justin was awesome to work with.

I have called this store twice for questions/assistance and each time has left me wishing for better customer service. It’s unfortunate that the attitudes given over the phone are viewed as acceptable. I would not recommend anyone going to this location has they leave a lot to be desired. This helped me make a decision to not choose them as my carrier.

Went to this location today and had a very pleasant experience. Nancy was the best!

Justin was very helpful. He got me into the best deal for me.

Justin helped us at the at&t store yesterday. We went in because we were very seriously considering switching our service to T Mobile. Justin rocks! He is not pushy at all but found a way for us to save an extra almost $100 a month and we decided to stay with AT&T!

Justin met me curbside, we both wore masks. He helped me transition my data from an old phone to new, with no contact. Kind, helpful, and knowledgeable. Thanks Justin!

Please go ask for Remy! He is the man with the plan! I went in inquired about internet. Had me 900 mgb more and $20 less than what I was paying on my current internet ! Installation was easy and Mike was awesome. Recommend 10/10

Went to this AT&T after talking to costumer service on the phone the day before when trying to set up a new phone and switching from Verizon. Costumer service told us it would take 3 days and that they had to send a SIM card first and got disconnected in the process. Going into the store Taylor M helped us and he was AMAZING!! He was able to fix all the complications that were made when talking to costumer service and able to get my phone up and running the same day we went in. Taylor and AT&T at this Westfield/Carmel location were great, I will come back again!

If I could give this store negative 10 I would !!! Called talked with a nice gentleman and explained the problem said yes we can fix. I made a appointment for the next day and when I arrived he wasnt working, tried to explain to the the gentleman said he said sorry cant do it, turned walked away.Call apple support 9 hrs later my phone is wiped clean.So once again I call to see if I bring in my old if they could transfer the information to my phone once more. The guy said Ill save you a trip blah blah blah told him it wasnt the same brand. Said have a good day hung up.At&t screws you into contracts for two years then after that dont care after that !!Attitudes are POOR.

Terrible experience had to drive back and forth twice and still didn’t get my issue resolved. Called before making the second trip to make sure they could take care of my issue and that still didn’t happen. Wasted an entire day and caused me a lot of stress. ATT has done a horrible job

Brandon helped with a service issue.Appreciate the sincere willingness to help.

Horrible service by manager. I purchased 5 lines from this store in the past couple of years. I go in for service help after the att people on the phone are useless and the manager won’t even attempt to assist after I tell how bad of an experience I have had. I asked him to assist with the call center and he would not. Never again att.... and stay out of this store as they will talk you into transferring phones to different lines and that is what caused the entire screw up which is 100 percent ATT rrsponibility but good luck getting anyone to be accountable! They just want to sell and they will sell you a bunch of lies! Do not trust a word that comes out of their mouth. ATT would rather you cancel all of your services (DirecTv, 5 lines) then to step up to the plate and actually provide the excellent service their customers deserve if they want to retain their customers. It almost seemed they enjoyed not doing so.

Great location, always get what I need done...correctly.

NEVER do in-store pickup. Thought it would save me time waiting to get the phone because places like Best Buy actually have the order ready within 2 hours. They canceled my order after 3 days and said hey couldnt verify it was me that placed the order. They have you verify your identity via code sent to one of the phones on your account. Very poor customer service saying that they couldnt verify the identity even when there is two-step verification. Will never do in-store pickup again, wasted 3 days that could have been spent shipping the phone to my house instead.

The visit with AT&T was amazing because the representative was very helpful and they were able to help me get a new phone. We had to pay for all of it and I got the phone the same day.

Low stock but service was quick.

I went in to get on my own plan and was advised it was “not possible” due to my family’s plan being bundled. Less than a week ago, another family member of mine was put on his own plan and it was a quick and easy process. Not only was I told “...there is nothing that can be done...” but two customer service representatives were extremely rude. I understand customer service can be difficult at times, but it is common practice to focus on what CAN be done for the customer, rather than what cannot. Anyways, directly after leaving the store, I called to speak to an agent and was able to put on my own plan without any issues. I would strongly suggest going to another location because not all AT&T locations leave you with “nothing.”

I had a great service and the rep was excellent, patient and professional!

James is fantastic!

Quick and friendly service!Thank you

Store gives wrong information and doesn’t answer their phone. Disconnect between information given from online representatives and in store. Online was correct. A 4-year employee (Michael) - who knows all - was rude and wrong. Treated us like trash and I’m an 18 year AT&T customer. Based on this store I’m a soon to be Sprint customer. Don’t judge a book, calls are recorded. Have new phones charged/working that have promos and are the newest hype - it’s just tacky to have them out, uncharged and unable to charge, but plugged in. People want to see what they are buying!

Helpful customer service that got me in and out quickly

Excellent service by a knowledgeable and kind professional!!

Justin in the man! He set up brand new account in under 30 minutes!

I had the best experience with this store! The people here went above and beyond to help me out when I had an issue. They were patient and understanding and took the time to understand the problem. I was in the area, and it was convenient to go to this store this time, but in the future I would go out of my way to get to this store if I needed a physical store. Keep up the good work guys!

Good advice. Good personnel.

Don’t waste your time at this location!! Took 45 days and countless hours in store & calling AT&T just to be told they couldn’t help me in store, but yet att loyalty program DID IT ALL! although there are 2 great reps there,thank you, the rest of you are worthless! Thanx for NADA

Very helpful.

Justin was friendly and extremely helpful.

Went in to get help with a defective phone today, and was told by the manager that my only recourse was to work with the manufacturer, despite the phone being in warranty and my faithful payment into a Device Protection Plan. No empathy, no solutions for how I might even be able to get a temporary solution. Nothing... Left, went to Verizon fully intending to move all 7 devices based on this interaction. Got all the details, however before subjecting all users on the account to the disruption, I tried AT&T chat, explained the situation to Linda, and will have a phone tomorrow. I will not step foot back into this store, and quite honestly would expect the CHAT function to replace them soon if they do not change their ways.

Worst service ever! They just lie and don’t help. Never ever go to this store. They told me you should call AT&T and solve your problem; however, the customer service told me that I should go to store. I am so disappointed with them and will never go there again. They just liars!!!

Very friendly people. Especially Mr.Taylor was awesome. He helped us a lot in choosing the right plan. He was very genuine and wonderful.

I recently upgraded my iPhone 8 Plus to an iPhone XR, everything went off without a hitch except for the salesperson who put me on combined billing without my consent! Thanks a lot! I dunno why he thought that I needed that, but either way I’m absolutely livid with him and this entire store, and will not be returning under any circumstances. Not everyone can afford to pay their $100+ phone bill and $50 internet bill at the same time, jackass. Now I’ve had to screw around with customer service for DAYS now, just to get the bills back to where they were before the upgrade!

Terrible Customer Service. I cant begin to tell you the hell Ive went through the last 5 days. They sold me a NewPhone that was defective within a few hrs. I took it back and they basically told me tough luck... They said the company that made it (Samsung) was responsible not AT&T. Then they tried to sell me a Protect service for an extra 3 bucks a month that would fix it.... while refusing to fix it themselves. Thieves at the very least

Had great service from Nick and a couple managers. However, switching was a huge mistake. I have never had so many issues from billing to installation in my life. I should have stayed where I was and not switched

Craig was very professional and efficient. Highly recommend him, extremely honest, helpful, and listens to your needs.

Joshua was extremely helpful! I appreciate his willingness to go the extra mile to get information for me. Thanks!

Terrible customer service. After hours on the phone with customer service I was told my only choice was to go to a store for assistance. While waiting I was told by one staff member that they were short handed and only had themself and one other person helping customers, but I counted 4 employees in the store. As I explained my situation to the employee she told me she could not help and I would need to call. I tried to explain to her that I had called and why they directed me to the store, but she rudely interrupted me and exclaimed if you would just let me talk! So much for listening to the customer. On top of it all, I was there to disconnect my grandmothers account after she passed. Thanks for the compassion and sympathy AT&T.

I rarely give out one star reviews. I’ll save you time of reading through reviews. This is the worst ATT location in North Indy. Go to the one in central Carmel.This store sold me a phone plan and added “first responders discount”. I told them I wasn’t a first responder. Salesperson said “I’m sure you will get the discount” after signing up, I get a call from ATT saying I don’t qualify, so they won’t honor the discount. I return to the store where the manager apologizes and says he will take everything back (I canceled my old plan and sold the old phone). So that wasn’t a possibility. He gave me a much cheaper plan (less data) and a tiny account credit. I really hope this wasn’t a scam to lock you in. Sure seems like it.Fast forward ten months later. I come in because I had a charge on my account that I didn’t think should be there. I was told “I can’t access that, call billing” I happened to be at another att store later that day. They fixed my billing in 5 minutes.Avoid this store at all costs. 0 integrity.

Worst customer service ever. Went in as the phone rep sent me there to get a SIM card from there. They refused to help me as they work on commission and they won’t get paid if I didn’t opt to buy services from them.

Went to get a iPhone 8 + the sales person knew what he was doing and was happy to help

Walked in to ask why my iPhone 6 was so slow, told that I had used my 3g of data but could upgrade to unlimited. I asked what my monthly cost would be he checked my plan, said it was $91 and would go to $100, I agreed to the plan change. Today I received my first new bill and its increased not $9 but $39 a month. I will be waiting for them to open tomorrow morning to either go back to my original or change to Verizon, shady deal to say the least AT&T. Shame I have to choose minimum one star.

What is it with the help at this store that they have one answer to questions?I dont know...we havent been made aware of that informationThey claim to be connected to the most recent info from AT&T and yet never know what is even on AT&Ts website...Case and point...the Note 7 Recall.The people at this store are completely clueless as to what is going on and make no attempt to get the information the customer requests.They just say, I dont know and then look at you with a dumb dear in the headlight look hoping youll leave..

Today I went to the store which is in the plaza near Marsh, Kohls in 146th street to purchase an IPhone 6 Plus, already made up my mind and just need to get it and get out. There were 4 customers in the store and 4 Customer support people. I gave my details and looked at the monitor and I was 2nd in line, looked around the same customer who was there when I walked in was still with a Rep and after 15 min. same thing. 2 of the customer reps were making sure that their desk doesnt fall down or something, they were standing behind that counter holding it. Then I realized this freaking phone is sold by so many and they are not selling me a freaking water from a fountain of youth then why the f I need to wait. I walked out.. AT&T you have to thank my wife because she does not want to change the contract otherwise I would have been an ex AT&T user.One star is too much but it enables to publish button.

Waited for an hour and a half and yet still did not get to talk with a representative. It was a complete waste of time as the sales representatives were still talking with others who were already done instead of attending to the many people in line.

Internet speed 2 mbit/s, and its awful!!! AT&T says that they deliver 12mbit/s

I worked with Lex at this store and he was wonderful. I came here because another store dropped the ball in a bad way and the customer service was excellent.

Good people

Friendly knowledgeable and theyre not pushy

Friendly ppl quick service

AT&T has changed a lot. They have gotten rid of their service technicians and every time you go in there somebodys first line of defense is to try to sell you something. Very disappointed!

Very helpful staff.

Great people in difficult circumstances.