I never give reviews but today I am so impressed, I had to. After purchasing a stereo on line I received a call from Ray, who informed me the stereo I purchased was out of stock but they were happy to replace it with an upgraded model for the same price!!!! Thank you Ray and the onlinecarstereo team for your professionalism.

Great Experience, arrived in timely fashion, exactly what I wanted and Very Happy with head unit!! A++++Sounstream VRN-75HB

Thank you for the Great Service!I just Picked up my Power Bass 2 channel Amplifier fits well on my Corolla, has good sound quality too!

Never too late to make a review. I ordered from them just a small item over a year ago. And it shipped the same day and i got the item the day after. thats faster than Amazon Prime I would say. Living in CA helps too :) Anyway, fast shipper, great prices. 5/5 stars from me

GOOD CUSTOMER SERVICE AND GOOD QUALITY PRODUCTS!OnlineCarStereo gives me a good quality service. The Alpine SWT-12S4 Bass Reflex Subwoofer Tube fits my car very well and they even gave me the best price. Will definitely buy here again!

Great service had everything I needed and had some great stereo options in stock

I have always relied on this website to get all the things i need for my car. A top notch store has always been Onlinecarstereo.com. All of them are very professional and helpful. This website is something I would recommend to anyone. Great buying experience!

I would recommend Online Car stereo to anyone without a doubt! Very professional and reliable. The best customer service and reasonable prices.

Awesome Features, and High Quality Products!Onlinecarstereo.com has the best features for me online. They offer best prices and also free shipping. Best experience ever in purchasing car products at onlinecarstereo.com. I would recommend everyone to drop by the website for the amazing hot deals they offer. Very helpful customer service and with a tech support available at all time.

Onlinecarstereo.com is the best website for car products specifically with car audio and video products and accessories. Offers a lot of categories to choose from. They offer hot deals and discount vouchers to avail. Getting products with free shipping, no minimum purchase. Provides 60 day guarantee, easy returns and price guarantee. Tech support is always available. Best Customer Service available. Knowing Onlinecarstereo.com is amazing, what else could I ask for. Visit the website and experience the excitement for products and to feel the support of the people around.

Their prices are unbeatable. Brought my radio during their BF sale last year. Had few questions before buying and they gave me a lot of options. They ship your order the day you purchase it!

You guys are my forever go to when I need any car parts good deals, great service . The young lady at the front desk is great 👍 ty guys 💯!!! I’ll be back soon

I bought a JL sub from these guys. Legit. Items arrived in pristine condition. I would purchase again. If you want to ask questions, just phone them.

Good price, good service.... a lil laggy but overall I’m very pleased with the outcome!!!I highly recommend “OnlineCarStereo.com”

If there was a way to give it half a star I would. They never sent a tracking number, never answer their customer service phones during hours of operation, told me my item will ship on the 14th then the 29th, now in 2-3 weeks. Not acceptable. Also, I was told my refund will go into my account in a day. When I received my refund email it stated 1-2 billing cycles. Company should stop being a business and close its doors.

Waiting on my item that i ordered back in nov 1st they claimed i would received it before Thanksgiving here i am less than a week away from Christmas and nothing no tracking info or any ETA i have called many times some straight to voicemail but no one would reach out and the 2 times someone answer they claim they have no info on my order.. I wanted to cancel my order and was told I would only receive store credit.. at this point all I can do is suggest everybody to stay stay away from here bad service and so unprofessional no one knows anything save yourself a headache... im stuck waiting on my $1400 speaker

Awesome customer service! There was a little mix-up with my order, and I had to wait an extra week or 2...but everything worked out in the end. Customer service was friendly and helpful. Overall, Im very pleased with my experience...aside from that little mix-up. But I would definitely do business with them again! And the prices were excellent too!

Excellent customer service and great prices! My orders were shipped the day I ordered them. No problems at all. I recommend them to anyone who is into car audio.

Great Price and Quick Shipping!!I just ordered and installed a DDX9705S last week. I have to admit I was nervous based on the reviews, but the price was very tempting. I took a chance and was very pleased with the service. I ordered over the weekend and got my shipping information on Monday and received the head unit that Friday. Will buy again.

I love my AVH-2550!!! Amazing deal! Best customer service I have ever received! This is an amazing company to buy from, DO THIS NOW!!!

Prices are unbeatable! Friendly and knowledgeable staff. Would shop again with them.

I wanted to invest in putting some quality bass for my 2015 BMW X5. I had a few ideas of what exactly I wanted, but needed more reference and information for my ride. I researched other car audio sites, but ONLINE CAR STEREO provided me with the intel to make my decision. They proved to be the right choice. I purchased a KICKER 46TL7T124 (12 self-enclosed subwoofer), along with a JL RD1000 (amplifier). Their knowledgeable staff assured me both items were more than compatible with one another. So much, that if I wanted to upgrade my system, it wouldnt be too much of a task. The sound generating from my components was very crisp and clear. Zero to no distortion and quality bass. I was very pleased with my purchase! I would definitely recommend shopping from ONLINE CAR STEREO to anyone who is looking to upgrade their car sounds...!!!

DO NOT BUY FROM HERE. They give you 14 days to return from the original purchase date and if youre not happy with what you got they will not take items back. You have to lie and say there was something wrong with the equipment which is ridiculous. There is a 15% restocking fee and you have to pay for your own shipping. You are better off paying a little more or the same pretty much anywhere else. Good Luck

This is truly the most horrible company we have experienced. We ordered 2 car stereos. When we got them they sent the wrong ones and said its our fault that we ordered the wrong ones. We had to pay to ship it back they charged us a restock fee and then charged us more money for the right ones. They was suppose to be shipped which was a lie. We finally asked for our refund And guess what day 5, they continue to say the same thing. Your refund will be in your account by the end of the day. Still hasnt happened. Out 400.00. PLEASE SHOP SOMEPLACE ELSE!!! If I could comment without a star I sure would give them a - 10000

I bought an amp from them and as soon as I installed it it was clear that it wasnt putting out the advertised RMS watts. I tried to return it and they kept giving me the runaround for two weeks. You are better off paying extra somewhere else to keep your peace of mind. Never buy anything from these thieves.

Great customer service! Best prices BY FAR!!! Will shop again!!

Awesome store. Great prices and fast shipping. Will recommend them to anyone!!!

Dont believe what the website tells you they do not price match competitors and be sure to shop around they did not have the best price on this item so please shop around whats funny is I received an email from onlinecarstereo.com customer service informing me that they would work things out to place my order I just needed to call them so I called and they would not be able to apply the discount code that was listed on their website after calling they told me it was an old promo code and that they cannot price match even though i had a screen shot as proof in talking to customer service and of the promotion they were also not able to match the price of a authorized competitors website so be warned and make sure you shop around dont believe we what they tell you just my opinion.

I frequently buying from this site, I first found the price very comparative so I tried and put my order.The customer service was great and I got the goods in time and in good condition, they carry most of the brands Im interesting in, one time I had to exchange the product cause I made a mistake in my order and the customer service was great! with no questions or hesitation they ask me to send the product back and they sent me the one I wanted.Thank you guys youre the best!!

Ordered speakers from them a few weeks ago and had them in a week. Awesome customer service, continued support and communication! Already placed a second order with them and wont hesitate to go back for future projects!

Ordered product on Sunday and received it Thursday. Fast free shipping.

I have recently had the pleasure of doing business with Online Car Stereo to purchase a JL Audio sound system for my 2015 Chrysler 300c. They had every item I was searching for and also offered a great payment plan. Juan was my salesman and besides assuring me the best price, he made the whole process quick and easy. I would highly recommend Online Car Stereo to anyone who is looking for any car audio upgrades. Thanks again to Juan and the entire staff at Online Car Stereo!

Great selection of aftermarket accessories for any vehicle. Thanks again for the excellent customer service!

Buyer beware- Shady business practices. I was sent lower end subwoofers than what i paid for, after sending woofers back they didnt refund all of $ claiming they are following their policy on returns? I did not receive what i paid for i would expect Online Car Stereo to step up and see that the mistake was theirs which it clearly was. Im out Im out $70 for shipping and handling?! Management refused to make things right after giving them the benefit of the doubt. They are more concerned about $70 than their reputation (which is priceless) Stay away from OnlineCarStereo! DEC2020 update- I see onlinecarstereo replied (1 year later) . They still did not credit me the $70.. lies..

Excellent deals on great products! Will recommend it to my friends! 💕

Great customer service and huge selection of products, would definitely recommend!

Their prices is very good the customer service is very good I definitely recommend that company

Superb customer service, great prices, fast shipping. I will do business with them again for all my car audio needs in the future.

Since the company changed owners, I did not have a good experience. I ordered a pair of sub woofers. After a week waiting on them they tell me they dont even have them and do not know when they will get them in. I called and asked if they had a different pair. After being on hold most of a half hour they said they had them. They were twice the price but I said I needed them. After another week waiting on them, they tell me they did not have those and did not know when they would get them. I ordered different pair again. So after almost one month I finally got a pair of sub woofers. Not sure I want to use this company any more.

Cheap prices, great customer service and fast shipping! Will purchase from this website again.

Very poor and shady customer service. It took them a week to notify me that my item (which was in stock according to their web site) was out of stock. I called to cancel my order and they apologized and said it would be cancelled right away. Two days later I get another email about my order and I see that it still had not been cancelled. So after another phone call they were able to get it cancelled.

If I could I would give this company a minus rating. I purchased an amplifier through them and after having it installed, it didnt work. I called to get a replacement and took weeks to get someone to answer the phone or email. I finally got a RMA and was told to expect a 6 week turn around. I called the manufacturer of the amplifier and they were confused why it would take so long. They suggested getting a refund and order through someone else. Guess what I cant get an answer from the company now. 2 months later I am told they will not refund my money but I will have an in-store credit I have to order by phone and guess again no one answers. I filed a complaint with the better business bureau. Do not trust this company with your money.

Thanks for the mailers every week! Your promos are amazing plus free shipping.

Not sure what to say about this company. Order placed two weeks.Tried to call them to see when shipment will come, no one picks up.Sent email on Monday. 3 days still no response. Not even an auto reply.

If I could give this company a zero star rating I would have with no hesitation. It is truly unbelievable how poorly they treat their customers. My order never shipped. I was on the phone with them several times and was hung up on by the customer service staff. I tried reasoning and asking for explanations and was told if you cannot understand simple information and what is put into our emails we wouldnt have a problem canceling your order. This company deserves to be burnt into the ground. I suggest ANY other company for car stereo products.

Ignore the 1 star reviews. Ive delt with OCS numerous times. Nothing but good experiences and about the best prices your going to find. Excellent customer service, above and beyond expectations. One of the few online retailers I will deal with.

Thank you! Item works great. No issues.

Lets start a CLASS ACTION law suit against this company for misrepresentation of the phrase customer service. They took my Alpine back held on to it for 3 months before shipping back to me with exactly the same issue. Never even tried to fix the problem. What a waste of $529.00 I had to purchase another stereo from a reputable business that does not remove the serial numbers.

Worst experience ever. They cancelled my order for no reason and did not even let me know. Were supposed to call me back once I called to find out why and never did. Dont answer the phone most of the time and when they do you hold forever. Use Amazon.

Online Car Stereo is a great place to go for online car stereo needs. They have a wide range of products and a variety of different brands. They are recently under new management and the new owner is striving for a 100% customer satisfaction!!!! I love Online Car Stereo and how easy it is to pick my product, have it shipped, and if I need help with technical questions they have a customer service line I can call to get all my questions answered! Kuddos to the new managment team and what they are doing!!!!

Amazing staff very knowledgable and friendly great prices highly recommend them for your stereo needs.

Juan was excellent and a pleasure to deal with, he made the impossible happen and made it possible.. Thanks again for everything!! Hes def a great asset to the company!!!

Terrible customer service. Returned something well within the 60 day return period and had to fight to get a refund. The item was returned in the original packaging unused. Totally incompetent employees. I was also charged a 20% restocking fee when their website clearly states hat 10% restocking fee might be applied. This outfit is shady. Shop somewhere else.

How long should a refund take? 1 week? 2 weeks? Longer? Every time I get burned by this company I swear I will never shop there again. Undoubtedly they end up being the only place that has an item I would like and I purchase with a heavy heart. Once again I am reminded I should stick to my guns and not click Buy!

Great products all installed on my show truck customer for life!

These people are money hoarders and liars. I ordered a bunch of car alarm modules from their site and every single one of them doesnt actually exist in their inventory. Stay far away from these liars and money hoarders. I have to contact BBB to get my money back after a week of them holding my money. Seriously read the hundreds of bad reviews. Companies like these do not deserve to stay open. Show them with your money and spend it else where.

I do NOT recommend purchasing anything from them!!! Their prices are unbeatable, however, their customer service is truly terrible! I returned an item for a refund and it took a little over a month to receive my refund. I had to call them seven times to check the status of my refund before they finally processed it. Each time I called, the operator told me that it was going to be processed the next day, however, that day never came until about the 37th day from the day they received my returned item. If youre looking for a place to purchase car stereo items for what looks to be the lowest price online and dont care for good customer service, then this is the site for you. Otherwise, stay clear from them as they are a true headache to deal with.

READ REVIEWS....BE CAREFUL!!! No reply from Customer service. Credit card gets charged right away for online order when checkout crashed. When checking out at website, the checkout kept failing and there was no order confirmation. Come to find out that credit card showed payment processing for each of the times the website crashed. No email ever sent from this company, could not reach customer support regarding these crashes and UNAUTHORIZED charges.

Just got my jl audio C2-690tx 6x9s speakers great customer service Juan was really helpful will definitely be ordering more stuff

Was very pleased with the knowledge of the customer service reps and was more than happy to know I had got a great deal. I would strongly recommend them to my friends and family.

Return process has been very prolonged with no communication from the retailer upon receiving the merchandise. Long time on hold waiting for customer service representative. Returned item sat for 7 days at warehouse before being logged in at returns department. Beware. Make sure whatever you order is exactly what you want and will fit. Do not plan on returning or exchanging items without major aggravation. This online retailer is NOT Amazon.

I friggin love this place.This is my 2nd time ordering and I am still stoked on the prices.Im spreading the word.People still dont believe me until I show them.And some STILL dont believe.its kool.....more savings and subs and etc for me!!!!Dont ever close....please dont EVER!!!

This company is the WORST company Ive ever had to deal with! They wanted all sorts of personal info and account info after the sale. They were attempting to steal my identity. DO NOT GIVE THEM YOUR INFORMATION! Wish I could leave 0 stars

Despite all the negativity listed, ive been ordering equipment from these guys since 2006 and ive always been satisfied. Granted the Customer Service can be problematic, however, Ive always had a good experience. They are a smaller company based out of California, so when I order equipment, I typically receive it in 2 or 3 days after ive been informed of the shipment. Have to admit, their prices are awesome and are hard to beat. If you dont need to involve customer service, you will be satisfied.

HORRIBLEDO NOT ORDER.Identity THEIVESplaced a orderTook my payment then wantedCopys of drivers licenceCopy of billsTo steal my identityDo not buy from these people.Scammers.

In April of 2016 I order on Orion XTR 15 once I ordered and they call me about a day later told me it was in back order it should be here by the end of the month of may but they also told me if I want it the 2ohms model instead of the 4ohms that I was going to purchase told them no Im not in a hurry on getting it so far with my experience they were pretty communicated with me butt for three months they said the subwoofer was in backorder throughout those months they asked if I wanted my money back told them I could wait finally towards the end of July they send me an email that it was on its way I cant say I wont shop here cuz I might again but the only reason they didnt get 5 stars was because their website it says its on stock when they didnt even have it but I finally got my Orion XTR154D now I will be able to do my big built with 4 15s. But if you do order something and they dont have it they will either call you or email you.

I bought a Pyle PLD93BK last year. It broke and I was told to pay the postage and return it. It cost me $30 CAD to send it back and it took one year and many many phone calls to get a replacement. I then was told that I was required to pay an additional $60. US as well as the postage cost to have it mailed to my US address (they refused to mail it to my Canadian address). They also refused to pay for the postage. The end result was that I may as well have thrown it out because it cost me the same amount to get a replacement DVD player. Do not buy anything from OnLine Car Stereo. They have the worst customer service.

DO NOT BUY from this company.Total Scam .Like a fool I sent a check in for a item, they cashed it allright and after I was told item shipped and guess what item was not in stock.Now I have been hung up on and lied to about my refund.Juan told me he didnt care if he I tried to get him fired and hung up on me twice.One month has went by and nothing.Im probably out 120.00 bucks.I will be contacting states attorney and BB but I will not hold my breath.Oh forgot to mention one thing they say they are authorized dealer for JVC but guess what They are not.

The customer service department is absolutely terriable. Needs to be renamed The doing you a favor by taking your money and making a profit off what we sell you so dont expect anything else department. I tried to purchase a CLS113RG-W7AE... Which is a JL Audio 13.5 W7 Sub and Engineered Enclosure. One of the top 3 if not the best Sub you can get. Retails for $1,400.00 a piece. I attempted to purchase this from their website. Under the Add to Cart button they advertise that THIS item qualifies for free shipping. Not the tab at the top of the screen that says orders over $99.00 qualify for free shipping. But the item I was checking out. Not only that when I checked out and paid for the item it did not charge me for shipping. I added the 3day air for $29.95 because it was coming from California and I live in Pennsylvania. I then receive an email stating that I needed to reply to the email or contact their customer service department instructing them to send me a PayPal money request for an additional $29.95 because the weight and size of the item. Now mind you all of these enclosures with the sub weights the same and they are all the same size. So I am thinking to myself, why did the website and the check out and processing repeat free ground shipping and not charge me for it but now I am receiving an email stating other wise...... So I call the NON-customer service department to ask this totally inappropriate and ridiculous question, RIGHT! The goon that answered the phone went over the email. I then explain the events above. He goes on to tell me about the disclaimer on the website stating some items that are over weight and blah blah blah will incur extra charges. I then explain again that all the speakers weight the same and....... (He Cuts Me Off). Sir, I already explained to you our disclaimer, its simple enough to understand. I guess your just not getting it. Now he must know taking a tone like that with a customer who is spending $1,000.00, or any customer really, is going to respond appropriately. I then reinforce my position by explaining that I understand Fully what policies and disclaimers are, their meaning and intent. I was simply bringing to your attention that it was not a general statement that shipping was free but expressed this in fact because I had already check out and to avoid any further confusion and delay that it would be advantageous to just add the charge during the check out process. He then becomes even more condescending saying how he just needs to know what I want to do. I then reply and say well I probably would have moved on with he conversation if he used decent business ethic and treated the phone call for what it was..... A CONVERSATION! He then suggested that we just cancel the order. So I replied with Go ahead you child, cancel the order. I would have paid the extra money I just wanted to understand what was happening and shed some light on their system. If this is how you want to be treated then by all means buy away, for I will be staying far far away from these Nincompoops!!!!

I am in complete awe that management either doesnt know or just simply allows these horrible representatives to hang up on customers and talk disrespectfully to them they are the worst in customer service Ive ever come across. I tried to order product from them with 3 day shipping that charged my card on Monday and was shipped on Wednesday 2 days later, only to call them 2 days later in a Friday to find out it has not been shipped and got shipped Friday that evening, so Tuesday rolls around and I call UPS to get some info on the tracking to find out these fools havent even given the package to UPS in the first place!!!! I can OCS back to call them out and this sorry excuse of worker tells me Im being impatient and that if I dont want to wait he will cancel my order. Then as Im telling him to NOT cancel my order he goes on to cancel it WITHOUT my authorization! I hope someone from higher up sees this review and takes care of this cause his or her workers will ruin online sales of their product. Worst company to deal with in customer service you will not get your stuff and now Im trying to get my money back which Im having a hard time doing! DO NOT DO ANY BUSINESS WITH THESE PEOPLE ITS ALL A MASSIVE SCAM FULL OF LIES FROM THEM AVOID THEM AT ALL COSTS!!!!!!!!!!!!

Ordered a JL 10Wv3-2 and the serial number looked like it was cut off with a razor blade. This company is shady and customer service SUCKS! DO NOT ORDER FROM THESE GUYS, NOT A LEGIT JL DEALER OR EVEN LEGIT BUSINESS.

Been 3 weeks now and still my order has not been shipped yet! They have nothing in stock!

These guys are true unprofessionals selling used or refurbished equipment as new. Avoid at all costs.

Always on time. Friendly customer service.

I bought two Pioneer amps last year on September 1st. I called them to get my amp repaired and they told me they cannot fix it because I bought it last year and they did not own the company last year. The company sold their name to somebody else and they will not honor the warranty. One sucky company to deal with.

I ordered a $900 alpine radio and got a Chinese knock off. It was an alpene radio and they wouldnt give me a refund. I had to do a charge back on my card. What a scam!

Poor service slow on shipping orders and slow at returning ur money back quick to take it I dont recommend this place to no one

Stay away people.... go somewhere else..

Worst customer service and stock management.

They had what I needed and then some. What I bought didnt fit my application, called the customer service line, Joseph hooked me up with a RMA number and the process was easy. They earned my future business.

Bought an alpine type r 12in and it blew 1 mth later and online car stereo did not warranty the product,poor customer service,never will buy again!!

We purchased alot of equipment for our company and since day one this company has been terrible they have products online that are discontinued they do not list back ordered or out of stock materials they never call you back they also send the wrong products we will be stopping payment on the card transactions horrible place

This site sucks and the people lie order from Amazon!

Fast friendly service

This company needs to be shut down

Satisfied

The worst in customer service