Purchased a Kingsdown Malbec queen mattress and box spring at the Crescent Commons location. Steve was very helpful and knowledgeable, he suggested different options based on our needs. We purchased the mattress on a Saturday and the mattress was delivered the next day! Great service! The mattress is super comfortable and we are very happy with the product as well.

Great sales experience with Alex McConnell! Immediately felt at ease with him and felt he was honest and reliable. He listened to my questions and took me seriously. Would recommend highly!

The shopping experience addressed our questions and was not over-pressured. The staff was very knowledgeable and attentive.

The store manager Matt was very knowledgeable and offered helpful suggestions to customize my mattress order for my unique needs. Delivery is scheduled within a week! Excellent service- thank you!

Tobey helped me pick out the best mattress for my needs. He was very friendly and very knowledgeable. He was quick and efficient in helping during my lunch break. He did not apply any sales pressure. I felt like he was on my side to help me find a best mattress for me. I was very impressed.

Matt at Mattress Firm was extremely helpful and found us the right mattress very quickly. Would highly recommend the Cary location across from Waverly.

Helpful staff. Great price. Will keep my merchandise until I need it. Many choices of mattresses and stands.

Great customer service. Very knowledgeable staff. Im very pleased with my selection. Looking forward to my delivery! Highly recommend this Mattress Firm location. Thanks all!

I really enjoyed my visit with Tobey. Was able to get me what I wanted quickly and explained everything to me to my satisfaction. Great guy to work with

We had a great experience here. Matt helped guide us to find out mattress preferences, and a happy medium between the two of us -- not an easy task. He was very informative about all of their mattresses and helped us find a mattress that will keep us sleeping well.

Matt offers great customer service!!! He is very knowledgeable and kind. He shows all mattresses available within the customer’s budget and is NOT a pushy salesperson.

Steve was great. He was very informed about product and professional. Highly recommend.

Friendly, helpful service. Not pushy like other mattress stores and did what they could to accommodate us. Definitely recommend.

Mathew was very informative and a joy to work with.

They sent me a text and said yo you want a mattress give us some money and I said ok and sent them some money. I don’t have a mattress yet but they promised me I’ll get one soon. Then they asked if I would rate the mattress. I’d say I have no complaints yet on account of having never slept on it. Looking forward to sleeping soon!

Very knowledgeable staff! Felt I was able to make a well informed decision. Very happy with service and product.

I came in today looking for some pillows and I had a great experience. I was helped by a gentleman named Alex. He helped me right away and directed me to exactly was I was looking for. He had a very professional yet friendly attitude and was a big help. I’ll definitely be back!

Matt is one of the best sales associates Ive ever had the pleasure of working with. Super friendly, helpful and goes the extra mile for me each time Ive been a customer at mattress firm.

Alex did a great job helping us to narrow down the best choices. We had a bit of a unique situation and he was extremely helpful. Great experience!!

Very good service. Good choices of mattresses. Quick delivery. Salesman was very accommodating.

When it was time to replace our mattress we found it really helpful to be able to try out lots of different options in the store. The manager helping us, Gavin, thankfully knew what he was talking about and made great recommendations based on our budget. No pressure or unnecessary up-selling, just useful suggestions. Fast delivery and no problems with the set we picked out. Will come here again when we need a new guest bed.

Came to store to look for a mattress for my Dad. Found one! Store practices proper Covid hygiene! Store manager Matt was very helpful!

Just wanted to give a shout-out to Gavin who manages the Crescent Commons store in Cary. He helped me choose an amazing Plush Pillow-top Sleepy for my guest room. Gavin was very knowledgeable & friendly & made my buying experience really pleasant.He Also went above & beyond in helping me choose the right pillow & went out of his way by reaching out to one of his colleagues regarding a pillow I had bought @ MF seven years ago! I am a continued & satisfied Mattress Firm customer for life and I want to thank Gavin for being an outstanding representative of your company! Thank you very muchLori Vita

Great service, shout out for Trevor! He helped me find the mattress I was looking for.

Knowledgeable and friendly. Listened to what I needed.

Matt was extremely helpful, knowledgeable and friendly helping with our purchase. We got a great deal and got a great quality mattress.

Well went looking around for a mattress especially for a gym guy like me. Sam and Colin were great help choosing the right bed for me with the best features! Wont be disappointed with awesome customer service!

Matt was so friendly and helpful! This was a great buying experience.

Samantha and Gavin were great sales associates. Very knowledgeable and easy to understand terminology. Very patient with our family with the intent of making sure we made great decisions for us, not for the sale. Samantha really took the time to give us a deal that fit into our budget.

Very helpful in choosing the right mattress

Julian was extremely helpful and patient during my purchasing process. He made sure I made the best choice, allowing me time to test each mattress multiple times. I appreciate not being rushed or hurried along. He answered all of my questions and made sure I was happy with my final purchase. I would definitely recommend this place to anyone in search of a mattress and even more importantly, great customer service.

Samantha was great. She was helpful and informative. We really appreciate her checking online (without us asking) to ensure we were receiving the best price. Doing so saved us an additional $100!

Shopping for mattresses isnt an activity you typically get excited about, you are not alone! However, I must say that Tony C. made our experience of purchasing a new king mattress very pleasant. Tony is extremely knowledgeable and professional. There is no doubt that he cares a great deal about ensuring each person walking through the door receives the best customer service experience possible. I highly recommend chatting with Tony while youre conducting your mattress research. If you really want to save time, go speak with Tony first.

Tony was great to work with. He listened to my needs and made some suggestions even allowing me to try out some I was convinced Id like walking in the store but didnt. Buying was easy, painless, and pretty straightforward, and I was even able to get an adjustable base for less than I expected. Definitely go see Tony for your mattress needs.

Great service and selection, and very knowledgeable staff!

Amazing service!!! Samantha didnt pressure us to buy anything the first time we came in and once we finished shopping around we came back and asked specifically for her! Love the bed! Love the platform and Love the service! Keep up the great work!!

Tony Cauthen is the best! I bought a dream bed and an adjustable base at Mattress Firm in Cary, NC Crescent Commons. I also sent my boss and daughter to see Tony. We all love our mattresses and Tony is very knowledgeable, professional and courteous. He truly is a professional in every sense of the word. Everything was so easy right down to the delivery. Delivery team installed my adjustable base and new mattress flawlessly! Tony helped myself, my daughter and my boss pick out the perfect mattress for each of us at a great price! He is so knowledgeable of his inventory and products. We all got pillows and of course mattress protectors to protect our investment! Tony knew exactly what we needed. Tony should be running the show there he’s awesome! Customers for life!

We went to the store with questions due to our physical issues. I can honestly say that this was by far the best customer service experience Ive ever had! Tony C. immediately greeted us, listened to our questions and concerns, and gave great advice. He showed us mattress after mattress until we found the perfect one. He was very patient with us, and knowledgeable on his product. I would definitely buy from there again, and recommend the Crescent Commons store and Tony to friends, family and just anyone looking for a bed!!

This place was really great when I was trying to buy my mattress! They worked within my price range and gave me a great discount! I was having it shipped to NY where I was moving and everything came exactly on time with no hassle. Very impressed and highly recommend!

Samantha was great! She was well-informed about all the products and took time to answer our questions. She was competent and provided excellent customer service!!!

Highly recommend Tony and Julian to help find the right mattress for your particular need. Very professional, courteous and kind.A pleasure to have such great customer service!

Had a wonderful experience today getting our daughter her first “big” mattress. Samantha was a total delight and made the whole process a breeze.

Had sale on pillows, but never have in stock.

Samantha was great in getting me EXACTLY what I needed and for my budget. 10/10 recommend and so excited for my first big purchase!

Tony did a great job on figuring out the right mattress for me. I slept the best I have in years. I would recommend this mattress firm to everyone I know.

Vanessa and Mike (both who work at this store) were absolutely fantastic! They took the time to work with me during the purchase of our mattress, and even afterwards, they were very responsive to our follow-up questions. Vanessa was very patient in letting us try out each mattress to fit our needs. You will not go wrong by going here to get your mattress! Excellent customer service and super informative! Thank you both for your outstanding customer service!

Fast and courteous service from sales associate Cauthen. Quick and painless transaction, selected what we wanted and filled out some paperwork for payment options and all done efficiently. Received payment documents via email instantly. Delivery setup for same day, advised by email also and driver called and delivery came early.

Tony was a great help. He helped us select our mattress quickly explaining the different options along the way.The delivery guys were quick and efficient.

Julian, Tony and the rest of the team at this mattress firm location are true professionals. They guided me to the right mattresses for my needs and delivered the products on time by a professional crew. I would definitely recommend this store to anyone looking for top notch customer service!

Samantha was great! She was super helpful and knowledgeable about the mattresses available and informed us about ongoing deals and upgrade options.

We went in looking for a mattress and the sales associate Tony Cauthen greeted us and helped me with choose the right mattress. Once I chose the mattress that I wanted, the paper work went through with no problems, delivery was arranged and we were quickly done. Tony was very friendly and willing to help. Delivery was on time and I am very happy with this purchase and all the process that went with it.

Kenny was super helpful, professional, kept our needs in mind and was never pushy! Very great experience!

Tony was fantastic. Not only did he help me pick out the best bed for our needs but he went to extra lengths to make sure we could get the delivery date we needed.

Tony C. was very informative and helped me in selecting a new mattress and bed frame. Very pleased with the excellent service he provided during my visit and would recommend this store to anyone in the area looking for a new mattress.

So my bed broke on Saturday, that night went to Mattress firm and talked to Julian, got really nice bed set dirt cheap!! I will most likely go there if I ever need new bed.

Great experience! Maisson was awesome! Thanks

Great place, great service, helpful with options, allow you time to consider them, highly recommend for a good experience in general. Worked with us to apply a Groupon and in-store promotions. Delivery was on time, easy and fast. Glad we came in and so happy with our new bed!

I was helped out by Samantha and she did a great job helping me find a matress that balanced both my student budget and my back problems. Id highly recommend comming here.

Samantha was a great associate in helping me choose a bed for my toddler today

I recommend this store for the customer service and knowledgeable staff. This was the last stop on my search to replace a 20 year-old Sealy Posturepedic Presidential Select Harrisburg ultra plush pillowtop king mattress set. The store had a good amount of the comparable Simmons Beautyrest brand to sample and choose from. Tony C. explained the number of coils in each mattress, if its best for side sleepers, stomach sleepers or back sleepers, etc. He knows his products! Im looking forward to the delivery date and a good nights sleep.

Did a whole lotta mattress shoppin. This place was exceptional. There is a line sales folks have to walk, Tony and team know how to do it. They are there to educate, inform, and be helpful. They helped when we needed help and left us alone when we wanted to just try the beds. As a bonus, we felt like Mattress Firm had a good selection to pick from. Tony Cauthen runs a great store and was a pleasure to work with. We did purchase from here and felt like we got a great value. The delivery staff was professional, experienced, and efficient. From sale, delivery, to set-up. Very smooth.

It was really nice. Tony gave a fair price and mattress arrived on time.

Tony was extremely patient with us as we tried several mattresses. Very friendly !

Came to window shop for a mattress and left with what I needed and then some. The sales associate Samantha, was very knowledgeable, friendly and helpful through the whole process.

Tony Cauthen very helpful -- listened - knowledgeable. Explained differences in plain language . Highly recommended.

Kenny G took excellent care of us.Showed us alllll the options!!!

Was helped promptly by someone knowledgeable. Staff are friendly and personable!

Tony Cauthen was an outstanding sales person. He deserves a raise.

Great customers service

Excellent service, no pressure, on-time delivery.

Standard bed store with excellent service.

Great customer service!

Liars

Great value