Kudos to Dr. Hopkins, Brittaney, and Toni for the best vision visit I have experienced in all of my 77 years. Professional, efficient, skillful and most of all kind.. Such qualities ensure you will have a truly informative and fulfilling visit to this Vision Center..
Very happy with the glasses and sunglasses I purchased at the Kildaire location! The opticians Kelly, Toni and Candace were incredible from suggesting frames that were exactly what I was looking for, to measuring and ordering. My glasses and sunglasses were back in sooner than expected and they are beautiful. Exactly matching my prescription. I had a wonderful experience!
I would never get an eye exam here. I prefer my own eye doctor for that. I did think I would save a few dollars getting my eyeglasses from Walmart, but I dont think that was the case AT ALL. Even with vision insurance that has a $200 frame allowance, I paid $111 for single vision, polycarbonate, anti-glare lenses. The frames I picked out were $119 so fully covered. I got NO tinting either. I paid $178 three years ago for two pairs of eyeglasses from Costco, and one of them was tinted sunglasses. I understand prices go up but man - I think I got ripped off. THEN when I picked up my glasses, the person handed them to me, asked me if they fit, put them in a cheap, clear plastic container, (similar to a food container at the dollar store), and told me to call them if there were a problem. What happened to the actual fitting? What happened to a DECENT eyeglasses case? Just skip this place. MyEyeDr might even do better than this place, or better yet, stick to your own eye doctor or even Costco. The only reason I did NOT use Costco was because I have different insurance than I did in 2016 and they didnt take the new one.
I got an exam and went to get glasses and couldn’t see and went back to Kildare farm to get re examination and went to get new glasses still cannot see out of them after 3 weeks of trying to adjust.When I went the 2nd exam there was someone else getting re examination..Now my insurance is not going to pay for a 3rd pair of glasses and I still cannot see... I wish this on No 1 No one even bothered to follow up on this after several months MY STRONG ADVICE IS TO AVOID THE BUSINESS AS I STATED BEFORE THERE WAS ANOTHER PERSON WAITING FOR AN ADJUSTMENT AS I WAS ON A RETURN TRIP AND THE PRESCRIPTION WAS STILL VERY BAD AND MOST COMPANIES AT LEAST TRY TO MAKE A RESPONSE BUT THIS WALMART EYE CENTER ON KILDAIRE FARM RD IN CARY NORTH CAROLINA MADE NO EFFORTS TO REMEDY OR ADDRESS OR CORRECT THE SITUATION SO I AM OUT OF A SUBSTANTIAL AMOUNT OF MONEY AND TIME...MY ADVICE AVOID THIS PLACE LIKE THE PLAGUE 💥💥💥💥
Dr. Hopkins LISTENED to me. He took time to figure out what I needed for computer use, reading glasses, distance and bifocals. I love the way this doctor operates!
There are only 3 pieces of equipment for the entire optometry. One to run each test. Assuming your vision is great, this is a great place to come with as you will be in and out quickly.If your here to get glasses, they dont have all the equipment necessary to help you. If anywhere during the exam, something is off, they will send you to a Partner Facility close by to finish off the test at an EXTRA cost. (The cost is based on your insurance and falls under SPECIALIST category) Simply because they lack the tools to finish the exam.Another thing, the optometrist and receptionist do not work for Walmart. They work for a private firm/company that provides optometry service completely apart from the Walmart Employees at the front desk that sell you frames. They dont tell you this but Eye-care center is split into 2 divisions (Walmart Eye-care Sales Reps, and The Private Optometrist and Receptionist in the back.)They do not work together and make things a lot more difficult. The Process is not smooth. Just go to a REAL Optometrist and save yourself the time and money.PS: Ive always has prescription glasses for last 10 years so im not new to this experience. This has been by far the most difficult process of obtaining exam/glasses ever.
Front desk staff and Dr Hopkins was excellent at their job .
I will never return to this location to receive an Eye Exam, the doctor there (Dr. Badwon) is so rude and he really doesnt take his time with his patients, well at least with me he didnt. I was referred to go to I leave another office he works at for a medical exam. Im sorry but no one could pay me to return to him. On the other hand the staff at the front while picking my glasses out I believe her name was Kelly, she was amazing I couldnt of asked for better help.
I got my second pair of progressive glasses from Toni a couple of months ago. I live in Fuquay & work in Raleigh so went to the Walmart locations there about every other wk for a couple months no one at any time told me to go back to the location I bought them from and didnt think it mattered because I just figured that all eye centers were the same... They are not. Toni was very helpful when selecting and ordering my initial pair but it had gotten so bad with headaches and such that I went back to my eye doctor and my RX had changed due to stigmatism... drastically. I was in tears because just thought there was no way I was going to be able to get them to replace them and couldnt afford another pair of glasses BUT between Toni and the Manager Kelly they are replacing them for me. That is customer service! They were both so understanding of the situation while I was freaking out and in tears but they gave me a happy ending when I really needed one after the last couple of months!!!
After waiting 2 weeks for my contacts, they finally call saying they are back ordered. They wait until I cancel the order to tell me even though I paid in cash I will receive a corporate check maybe in a week or so. Acted like they were doing me a favor by letting me order there. DO NOT BUY HERE! plenty of places other than here to go. I would give them 0 stars if possible.
Understand first of all that the Retail side where you can purchase eyeglasses is a completely separate operation from the Office for the eye exam. S-E-P-A-R-A-T-E entities. When I made the appt the receptionist asked about insurance, displayed my card, she said I would have to submit their bill to my insurance they do not accept what I have. Made the appt. On appt day the receptionist asked (remembered) if the reimbursement would work with my insurance. I said no, but I still wanted the exam and would pay cash. Waited maybe all of 10 mins and I was on to the exam. Receptionist got me through a few machines and noted the next one was an additional charge and explained it, I declined as I had no symptoms the machine would diagnose. I also figured if the Dr. noted any problems he would recommend the additional as needed. Dr. was courteous and polite and very professional.Never did I feel hurried or rushed. Dr. answered in-depth the few questions I had. He also wrote me two prescriptions which had never happened before. He explained I should use the progressive set for daily use and if the finer work I do needed more lense focus area (my terminology not his)then I could get the other lenses which would only be used for the fine work. Ive been wearing glasses for many years and no Dr. has ever offered/suggested this option. I paid the bill and have to say this was The Best experience Ive had with Ophthalmology.On the other hand when I proceeded to the Walmart retail side to get glasses I was disappointed to say the least. The clerk told me the lenses (only) would start at $249. The there are add-ons such as frames (an add-on??,) cases, clips, coatings etc. Their minimum (unacceptably cheap product) starts at $49.00 .....already were over $300.00. For the frames I would have selected with lense coatings we would be well into $400.00+. The clerk advised I could get a discount if I joined AARP. I declined. In the end I purchased everything I wanted - lenses, frames, various coatings, etc., online and the total was $182.00.If your insurance does not cover this Dr.s office then how can you leave a poor review unless you paid cash and got the experience? This is unfair to the hardworking people staffing these positions. Overall this is a great place to get your prescription; not have it filled.In the end Walmart is not competitive on their eyewear offerings, not even close. The exam portion was highly satisfactory and I would recommend them anytime. In fact same day I did the exam I talked to a neighbor and after hearing their experience at the same Walmart I recommended the online purchase and she agreed. Do a little checking around and keep more money in your pocket.
Great staff, very helpful. The cost here are so much more reasonable than other eye care centers. Highly recommended..
I have been coming here to get glasses for over 11 years and they always do a great job! The staff is extremely friendly and really put the customer first.
Kelly and her staff are always helpful and go the extra mile. We have been satisfied customers since 2004.
Hard to get hold of them. Been calling since last week and NO one picks up the phone, so I try emailing them and my email got rejected (I made sure I have the right email from their business card). Well trying a different eye center now.
AWFUL Ive been a customer for years. I ran in during a Meals on Wheels delivery to quickly order a few more packs for my daughter. Lady said that the computers are different and all my info is lost. She started redoing everything and it was taking way too long so she said she would call me later once it was all inputted. I told her that I had to go to other places and left to finish my route. When I called at the end of the day it still wasnt done! She said since I had to go other places, she didnt do it, even thought she had said she would.
I took my daughter to this Walmart to have her eyes examined and to purchase glasses. The doctor was terrific! But the eye glass store was not so good. Since my daughters prescription had changed drastically, I wanted them to put lenses in her glasses from last year which we bought a another Walmart. They told me they dont do that because they are an outside vendor, a national chain and they do not guarantee Walmarts products. The glasses she picked out were going to cost $229. I left and took her to the walmart in Apex and the same priced frames cost $139 and included more stuff! Ill always check to see if the vision center is part of Walmart from now on!!!
FYI: The Vision Center shown in the photo is not the same as the one in the Kildair Farm Rd store. There vision center is smaller.
Couldnt get my prescription correct. Had to constantly keep getting it tweaked and was charged even though I was MISDIAGNOSED
Friendly. Helpful.