Very pleasant buying experience. The Staff and management at Acura of the desert took care of me and got me the best price in town. Would definitely recommend it to my friends and family. Much appreciate it

I had an amazing experience here at this dealership. My salesman was Gary Stone, and I highly recommend him. Gary was extremely informative and helpful, very patient and precise. We had no intention of leasing a vehicle, the dealership was supposed to have been a quick stop before Costco, but we ended up leasing a 2021 Acura TLX A-spec, which has been absolutely fantastic. I previously worked in car sales also, therefore I have high expectations for people in the same industry, but Gary did an outstanding job. He never once made me feel pressured into leasing the vehicle, but gave me my space throughout the process. He also had all the answers to my questions, and I was extremely impressed with his product knowledge. I have recommended him to many of my friends, and will continue to do so. Julio the general manager was also amazing, and very transparent. He gave me a very reasonable price for my trade in, and I was more than satisfied. I can not recommend this dealership enough. Their service, professionalism, and thoughtfulness throughout the process was more than anything I ever expected. They went above and beyond to make sure that I drove off the lot satisfied. I would give them six stars if I could in a heart beat.

My Husband I and took a trip out to Acura of the Desert to view the MDX we had in mind over Labor Day weekend and cannot put into words how awesome Gil Martinez and Gary Stone were. They were so patient, helpful, informative and overall outstanding. It was such a wonderful experience and couldn’t have asked for better people to help us out. When we left with the MDX it was such an exciting feeling. We wouldn’t buy a car anywhere else!

Purchasing my vehicle at Acura of the Desert was definitely the absolute best! It certainly is a pleasure to recommend Oscar Solis as the best car salesman. He is professional, patient and genuinely kind. He is outstanding in his field. He went way beyond anything I expected. Thank you again Oscar!

Always exceptional experience at Acura of the Desert service department. Since I moved to the desert they have serviced my car and go above and beyond expectations.

The best place to go for service. Julio was great to see

Hands down one of the best sales team EVER! Special shoutout to Oscar and Ty for making this the most easiest and smoothest purchase I’ve ever done.Oscar was incredibly sweet and listened to every want I was looking for in a car and delivered that and much more. He even took a long trip to San Diego to make sure I had everything I was looking for in a car.Ty was so helpful and amazing in making sure I was taken care of and happy with my purchase.I appreciate all the hard work you guys did in making my car dreams come true. Thank you!!

Oscar Solis has made this entire experience really incredible. We have had some pretty bad experiences in the past with buying a car, so we were hesitant to say the least. With Covid-19 going around, we also did not want to spend hours at a dealership going back and forth. We contacted Oscar by phone and he took care of everything. We showed up the next morning, ready to go. Really, such a great and rewarding experience. Oscar listened to what we wanted, asked the right questions and was there to answer any questions we had. Really, if you are in the market for a car: consider Acura and consider Oscar at Acura of the Desert. I guarantee you, youll leave a happy customer!

I took my 2017 Acura MDX in about a month ago because of a hard shift in the transmission. They said that transmission had a reprogramming available to fix that glitch so they reprogrammed it and changed the oil. When I got there to pick it up it was doing the same hard shift when I spoke to the service manager he said it would get better in a 1000 miles once the cars ECU reprogrammed shifting patterns and idle patents but a couple of 1000 miles later a problem is only getting worse and theyve refuse to acknowledge that something is wrong with the transmission saying it is working as it should. It even makes a clacking noise which they refuse to acknowledge.

Amazing service by Anthony and angel. They got me taken care of and pit me in a courtesy car while my rdx was being taken care of. These 2 went above and beyond to take care of me. Anthony called me and told me my suv was done. I got there and he even washed it.Im def a customer for life .Thanks Anthony, angle and Julio

This has to be one of the best experiences I ever had buying a car. Perhaps it was the best experience I ever had buying a car. The people here were so accommodating that we got incredible deal and it is the nicest car that Ive ever owned. get on down to Acura of the desert because youre going to get a good deal right now. Ask for John McKay.

Disappointing service department. I will reiterate what Elizabeth Ayala says below. And to top things off I had them inspect my car battery, which intern they told me was low and that I should take it back to where I purchased it from in the hopes of getting a new battery due to the warranty. I proceeded to do that immediately once I left after my first service appointment and while the technician tested it there in front of me for me to see it says that it was good and it passed. So who am I to believe the dealership right can’t see what they’re doing or the place where I purchased a battery from who allows me to see them testing it?And only when my wife puts a complaint on Google does the service manager from Acura decide to call our home and speak with us only to ask us to remove the negative comment and to try and convince us that the service provided was accurate. He claims to of been there for 13 years and that they don’t have negative reviews but going through these reviews I can tell that there are quite a few negative reviews within the past year or two.Then he has the audacity to offer us a service credit! Seriously, why would I want to bring my vehicle back to a place that I feel did me wrong! You claim to stand by your reputation when all I see is plenty of negative reviews regarding the dealership. Rather than a service credit how about you just give me my money back. I’m not gonna bring my vehicle to a place it cannot be trusted both by myself along with other individuals who have made reviews as well.I would also like to add that when I initially purchased my Acura I attempted to purchase it from Acura of the Desert but for some odd reason I was unable to get assistance that day. I ultimately went across the street to Honda of the Desert and purchased a used version of the vehicle that I wanted simply because I was not helped while at the Acura dealership. Now I figured it’s been five or six years maybe I’ll give them another opportunity and take my vehicle in for service and if they show me good customer service I’ll bring my business back to them and upgrade to a new vehicle. Well I guess that’s out the window and I’ll be taking my business elsewhere to another Acura dealership out of the valley.Ultimately, our expectation is to simply identify a problem with our vehicle, provide a brief explanation to a service department individual, and hope that they use that as a starting point to inspect our vehicle not as a absolute statement that this is the only thing wrong and we’re going to focus our attention on that.

Took my car in for service in the A/C. Fuses were replaced ($300). Trusting that it was fixed we went on our way! A week later my A/C went out yet again! When I took my car in the expectation that all components and parts of the A/C were checked out! That didn’t happen. Another $500 because something was missed! I feel it was on purpose so they could get more labor per hour!! I’m so disappointed in the service we received! Bad service

The service department was very helpful.

My wife & I have been looking for a certified pre-owned Acura ILX for a couple of months I called & spoke with Oscar and Corvette about new & a used car We live 2 hours from the dealership Corvette asked if we could drive down to Cathedral city & we would not be disappointed so we drove down on a Sunday morning & drove home with our certified Acura ILX & as Corvette said we were not disappointedthanks to a great team: Oscar, TY, & Corvette for making us feel like weve been buying car there for years

This was truly the best experience Ive had buying a new car anywhere. It started with one of the nicest, most knowledgeable salespeople ever, Gary Stone. There was no pressure and he spent as much time needed answering all of our questions and addressing concerns.We had an opportunity to deal with Ty and Gil as well throughout the process and both made us feel comfortable and welcome. True professionals all around.If you are in the market for a car, do yourself a favor and give them a chance to earn your business. You will not be disappointed. Great job to the Acura of the Desert team.

The service team at Acura of the Desert (Angel, Adam & Mngr. Julio) clearly understand premium customer service. They do good work and were great every step of the way! I highly recommend!!

Welcoming, knowledgeable, Sales people with active, working management. Leased an Acura after shopping other automobile manufacturers over a 3 month review of various products ... best product for the money spent. High quality with no hassle shopping. Highly recommended!

As soon as I walked in the door and met Oscar my salesman. I knew this was going to be a good experience. No pressure Oscar was well-versed on all the options available and how they work . Like dealing with a friend. Ty and Gil were awesome as well . This has been the best car buying experience I have had in the last 40 years. I highly recommend Acura of the desert for anyone wanting a car buying experience the way it is supposed to be.

Everyone is always helpful and honest

Well they were surely very nice while I was giving them money. But once my lease was up and I dropped my car off for the last time, they couldnt be bothered with me. I needed a ride home and not a single person was available. A secretary gave my a number for a taxi that was disconnected. They did everything except push me out the door. There is an old expression, Fair weather friends. Thats them. Needless to say they wont be getting my business again. EVER.

I just bought a brand new Acura RDX 2019. This is the third vehicle Ive purchased from this dealership. The service department is beyond helpful. They never turn anyone away because they are too busy. They listen to your issues and resolve them to your satisfaction. Buying a car here is the best experience one can have. Super friendly staff, explains the pros and cons of each car, and makes buying and financing the car a pleasant experience. They matched my bank rate and made sure my payments were not out of my price range. Also they DO NOT mark their cars up like many dealerships. In fact, they give many products away for free, like Spartan Shield paint and carpet protection. I cant say enough about how great this dealership is. I will not shop elsewhere!

From a sale standpoint Gary has been beyond helpful during my visit to buy an RDX and now a year later asking him for help on how to program a remote. He is there for you always a phone call away. From a service standpoint Julio and the service staff are beyond reproach. Always helpful, always ready to accommodate any requests. They know how to keep a client coming back. Extremely happy with what I consider the best dealership in the desert area

Got my new car at Acura of the Desert, everyone is very attentive. All the staff is very helpful and they will answer any questions you have, plus they dont rush you! I have gone back to the dealer for suggestions and questions about my car and they have treated me like their family. I will go there for my car services each time. Thank you Acura of the desert for your great service!

I bought a used Ford Escape SE from Acura of the Desert. Valentin took the time to find the car that best fits what I wanted, even though I was being picky. he took time to make sure it was the car I loved. He showed exceptional professionalism and loyal devotion reflected credit upon himself.

My husband and I took our two kids (ages 7 and 3) car shopping with us. Everyone at Acura of the Desert was friendly, helpful, and it was one of the easiest car shopping experiences Ive ever had, even with two kids in tow! Oscar, Ty, and Gil made the process super easy, and I ended up in the exact car I wanted, paying what I wanted to pay for it. Im so happy to be a part of the Acura family and to have Acura of the Desert as my dealership.

The service dept is excellent.

Awesome sales experience w/ Oscar. Thanks to you and your manager for the great price on our MDX and for giving us the red carpet treatment.

These guys are seriously AMAZING. They stayed late just for me, were very up-front and honest, and had me laughing most of the time. They are good people and made the experience an enjoyable one. Past experience had me dreading this inevitable process, but from start to finish, the whole transaction only took about two hours and John went out of his way to go above and beyond. So did Ty. I was so impressed with their level of service. They should be recognized for being exceptional. I will definitely be seeing them in the future and referring friends and family!

The team at Acura of the Desert were so helpful and patient with me. Buying my first car was terrifying but they helped and simplified the process. Also, we didnt feel like they were taking advantage or trying to get more money out of us. Just and honest and helpful car salesman, Rob! He got everything ready for us and was super helpful! Ty as well, made the financials way easier and less scary! Thank you guys so much and Ill be sending as much business your way as I can!Adriana G

It was the beginning of the Virus debacle I had an Incident with our Acura TL... the insurance company wrote the vehicle off leaving us without wheels. A call to Acura and particularly GARY STONE of Acura of the Desert to pick his brain about a replacement vehicle without breaking the bank. Gary Stone immediately went into action and in hours put us into a used RLX. .a stunning vehicle and GARY STONE has been there for our every need since. Acura of the Desert can be proud to .. very proud of GARYS work ethic.. CONGRATULATIONS Acura..... Marianne Hunzinger, Hilton Whittaker, Palm Springs California....PS This our 7th Acura .

We arrived on time for our service appointment and our car was taken immediately. Julio is very prompt and attentive.and our car was ready right on time, beautifully cleaned. It is the kind of service we continue to receive at this dealership.

All of them are nice and helpful. Thank you for all help.

The service department is great...they always know who I am and are very professional

Amazing dealership! Very professional and courteous and go above and beyond for you here. Will definitely continue to come here for service and parts. Thanks guys A++

Helpful service center staff who are very transparent with the repair process. Theyre more than willing to work with you to find a cost effective fix. Great service in general, fully recommended.

Absolutely wonderful buying experience! I couldnt be happier with the staff and overall process. My salesperson, John was extremely helpful, friendly and fun to work with. I highly recommend this dealership!!!

HORRIBLE DEALERSHIP! I went to Acura of the Desert to see about purchasing a newer model Acura. When leaving I got two blocks and ran out of gas. Since my car is still under warranty and I have Acura Roadside Assistance I called to see if I could get someone in the service department to bring me a gallon of gas. They told me they dont do this and that my Roadside Assistance was out of date. I told them I had recently used it- they replied it had expired 4 years ago. My previous Acura dealership would do absolutely anything for me. This Acura dealership obviously could care less about its customers. I would never purchase a car from them and would definitely not recommend anyone purchasing an expensive Acura from this dealership when other luxury car dealerships take so much better care of their customers. A BMW salesman drove by me while I was stranded in the middle of the road and sent back a serviceman with a couple of gallons of gas at no charge. That says it all.

Last week I purchased a used car from Derick. The experience I had was one of the best I have ever had with an automobile purchase. He understood my needs and did his best to see I was able to make the purchase. Both Derick and Mark made effort to sell me the car within my budget in a very professional wayThanks to both of you, I am enjoying the car.

Very professional team here. The lot is stocked and beautiful - at night its a while different level of brilliance!I highly recommend choosing Ken and his family for your next adventure!

I was on vacation in the area when I had car problems. The service department was awesome! They got me in right away and took care of me. They were very professional and treated me as if I was family.

I have taken my Acura RDX several times to Acura of the Desert for service and maintenance. I have always dealt with Julio Zamora he is the service manager(if Im not mistaken), Mr. Zamora has always taken care of my vehicle with great care and attention to detail. I will always bring my vehicle to Acura of the Desert. Thank you guys!

I absolutely love my new Acura. Mark Zinn the General Manager and his crew are the best! This dealership has really turned around ever since the management changed. Was a pleasant and smooth easy buying experience. (Which is a lot to say because I am not the easiest to get along with as a consumer)

Initially I was looking to purchase a different vehicle but then I saw a promotional deal on the Acura RDX. I went to Acura of the Desert to take a look at the 2018 RDX and instantly fell in love. Oscar was the first sales person to immediately come out and greet me and my husband. He gave us all the pertinent details and comparisons with the different models. We took a test drive around the block while we talked and I never once felt pressured to buy. He was very straight forward about the prices and options. We then went inside and met with the sales and finance manager, Ty Thomas. I told him that I wanted the promotional deal that I saw advertised on TV and he gave it to me, just like that! The entire transaction took place in little over an hour and it was fast, simple, and easy to understand. Before we left, we were given a tour of the place and met with the service team and with Gil Martinez, the general manager. Everyone there was very friendly and made us feel like we were already a part of the Acura family. I look forward to coming back in for my first service. Thanks Acura of the Desert!

I drove three Acuras, then changed over to a Kia, When it came time to lease again, I went back to Acura of the Desert- mainly because of a sales associate there- Gary Stone- had kept in contact with me ( birthday greetings, Happy New Year, new car introductions...) I thought I would give Acura another try.From the initial Q/A, to the test drive, to the negotiation to the drive off- the experience was excellent. More than my expectations.Ty Thomas was very laid back, easy to deal with- but he definitely knew his numbers. Gil got involved later, and between the two of them helped make the deal happen. They listened patiently to my needs, expressed their own position and finally there was a meeting of the minds. All three individuals made the deal happen; they were all very courteous, knowledgeable and interested in me and doing business with me. ( I kept them all late, which was unfortunate, but I never felt rushed or pushed.) In my business I come into contact with many new residents to the desert. I look forward to recommending these individuals - Gary, Gil and Ty - to others

Level of attention given to my family and I was second to none, but was done so in a fashion that was pressure free and non intimidating. During the buying process, we had formal and personal conversations with various staff members from the G.M. down to the service counter technician and all where extremely personable and down to earth. Weve purchased with numerous dealerships from the Coachella Valley to San Bernardino in the past, and this experience is hands down the best one that I can recall. In the end, we drove off the lot with two new vehicles.

Everything was Spot On. 1 1/2 hrs., as promised. Car was cleaned as well.Always have been happy with Acura.., Customer service excellent. Look forward to continued visits...

I was in desperate need of an oil change in the middle of Palm Desert. Called a bunch of places and Acura of the Desert, specifically Julio Zamora, the salesman. The staff gave quality service and even washed and cleaned the car for me after the oil change. Shootout Julio!

All Good. I came in.. NO appointment but in and out quickly. Nice waiting area as well. Ill happily be back.

Consulted with Oscar Solis - he was very knowledgeable and polite. I strongly recommend seeing him for automotive shopping needs.

If you ever buy a car here, make sure to seek out Gary. 11 years of customer service at one dealership, an awesome gentleman to work with.

Julio welcome right upon arrival, he did wonder job who took beyond up n about to take care our problem and all the staff greeted us with smile, outstanding experience Dec 26.2018

Sales staff know no important details. One used siri in front of me for the 0 to 60 numbers.3 guys in there late 60s with Acura shirts were sitting. And we were told the salesman was with a customer.Full disclosure I owned 3 Acuras. A robot or a web Video would be more effective.I get ageism in the palm. Springs area Its a retirement community.If your in the market for a Acura drive west.. This dealership is a post retirement job opportunity., and doesnt appear serious when salespeople sit and we are given answers from siri.....I havent crossed Acura yet off my list. But it will be at a other dealership

The service department provided great customer service my repair was complete before time promised definitely recommend Acura of the Desert.

We purchased an Acura MDX at Acura of the Desert yesterday. Craig was excellent and very professional. He took the time to show us the different options that were available. Craig also took the time to walk us through the entire tech package. Mark Zinn was very nice and worked with us on the various finance options and gave us a great deal, especially with my trade in! Kim was very kind and quick to respond to get the paperwork completed timely. Thank you to the entire team at Acura of the Desert!

Friendly service and on time. They explain all work done well.

We bought an Acura MDX which was a first for us. Acura of the Desert has a final price written on every car window...no dickering or stress about pricing. We had researched details of the model we wanted plus had a price in mind. The window price was less than we could find anywhere else. Randy greeted us at the door and went above and beyond to find answers for any questions. We bought in Calif. to be licensed in WA which is our permanent home. This was very complicated requiring title transfer to take place in AZ! Randy patiently worked out all the details and all went smoothly. He was deligent in explaining the features of the car...especially the new safety features as well as the luxury details. We highly recommend Randy and Corvette and Debbie--all of whom were necessary to get us headed home with our new MDX.

I had an unplanned car purchase when I found out that my Acura was in need of a new engine. I worked with Corvette and Oscar and not only were they able to find a car that fit my needs, but they were able to do some serious magic in the financing department. Shout out to Ty for his hard work there as well.Drove home feeling taken care of.

We arrived at Acura of the Desert today simply just to look around for a possible new family car as we had intentions of stopping by other competitive dealerships. However, the staff at the dealership were so accommodating the moment we arrived from the car salesman, (John), the sales manager (Joe), and the finance manager (Kim) that we went from just looking around to now deciding what color vehicle we were going to choose.What stood out to me most from the evening hapenened when myself and the wife were considering leaving to go check out another dealership as we just werent sure if we were ready to commit and the sales manager looked at us and said, what will it take to keep you from leaving and making this deal?After a few minutes of negotiations, Joe the sales manager made us an offer that we simply couldnt walk away from and an hour later, we drove off in a brand new 2017 RDX Acura. We couldnt be happier with the vehicle we chose and the process couldnt have been smoother.Thank you Acura of the Desert.

I was truly impressed with the service I received at Acura of the desert. The service advisor Julio Zamora went above and beyond to assit me throughout the entire process. 👍👍👍👍👍

One of the best experiences with buying a new car Ive ever had

Great salesman, Oscar and all the others that work there.

Let me a start of by saying me and my family have purchased multiple cars from here. The quality of customer service is not what it once was it has deteriorated to the level of other dealerships the days of the customer being number one at acura of the desert are no more. I recently stopped by to look at a TLX I didnt get any help until about 25 minutes of roaming the lot. I was approached by a sales rep I wont use his name because I can tell he was new but he knew absolutely nothing about the nothing and I mean nothing at all about the cars so I asked him do you think you can ask someone else for the answer his reply that means I would have to split this sale. I understand I sell real estate but how do you expect me to pay forty thousand for a car I dont know anything about? So I left and got a new Lexus at Shottenkirk desert Lexus they treated me with great respect and matched Acuras price on a comparable brand new ES 350 sedan. In the end it all worked out but acura lost what would have been an easy sale

Julio in service was excellent, would not hesitate to recommend this dealership.

Everyone there is a professional from sales to service I was treated with respect my new TLX is awesome. .thanks everyone

I inquired about parts from Cesar, and asked him to send me an email confirming prices and availability. Never received and email! then he proceeded to charge my CC card with no confirmation from me. When I called to inquire and cancel the charge he stated a 20% fee for cancelling the order I never confirmed.Stay away from the Parts dept. Overpriced, discourteous and not very honest!

The acura team does great work and gives great service ...

Terrible experience at this dealership. Unethical salesmen and finance department. They are willing to make a deal but beware of the tactics they use after the Lease Agreement is signed. One day later the finance department calls urgently requesting that another document be signed because they forgot. There is no bona fide error. Do not be a victim to their tactics and deceitful ways. Do not recommend!

Was advised from a AAA repair facility that there was an open recall on my vehicle. They took it over there for me so acura could perform repairs at no charge. I get a call from service advisor Parker that my vehicle needed spark plugs and other things. I was very upset with him trying to sell me service that was done already the day before by a trusted AAA facility. Be careful when you take your vehicle in for service at this place they will try to push additional services that are not needed get a second opinion.

Completely satisfied with my new MDX!

I went in on Sunday May 29th to trade in my Acura TL for a RDX. Gary Stone was awesome!I got the car I wanted for the price and payment I wanted. The new GM is so nice and worked with using my trade in. This is our 4 th Acura from Acura of The Desert. We keep business local not only because we like help our community with sales but because Acura of The Desert is a really great dealership. Staff is always friendly and go above and beyond. Gary set my car up with all the tech technology throughly explained everything to us. Thank you again for a positive experience !!

Parts department is the best!!!!! Best service ever!

Julio is a great service guy who goes the extra mile for you. Alex in parts had what I ordered the next day.

I drove from Portland, Oregon to Palm Springs with my 2 boys for Spring Break 2013 when my 189,000 2002 MDX died due to transmission issues. It made into the dealership for an estimate and the estimate was not safe to drive back home, so the Sales Manager, Gene, as he is leaving for the day shows us the the RDX. I already told him i did not like the RDX but he insisted the 2013 was different. He was right. He asked Greg to bring around one for my to test drive and i fell in love with the car. Greg and Dan - the GM of the dealership worked a deal i could not walk away from, thank you team Acura for my 2nd brand new car off the Acura lot. Much appreciated.

Wish that they Delivered parts like other Dealers

Quick service and very professional

LINDA HARTMAN IS THE BEST !

Great honest mechanics

I have been trying to call for 2 days and the phone just has a busy signal.

Worst Acura dealership in the world. Avoid at all cost. Tried to bring a lease return and they said we are not in the market to buy cars

Out standing dealership

Excellent Staff and Service

Nice workers

Nice, friendly,thorough!!

Its OK

Great

CROOKS

Very friendly