Richard, the cashier was extremely rude and irritated for no reason. Gave me absolutely no information and expected me to know everything about the process. I left the store with a ton of questions and was extremely bothered by the way the cashier treated me. I dont even know what exactly it is i paid for or what i need to do to proceed.

The store associates provided 5 Star service from the time I entered the door until I exited the door. I appreciate the one on one attention that was provided for me as I purchased my new 12 I phone. I’m grateful for the excellent service that was provided while getting my phone set up. Everyone was patient and knowledgeable. Thank you.

I am really impressed with this at&t at this shop, they really took care of my situation I’ve been dealing with months I forgot my pin password I wanted to deactivate my account i went too a different at&t at dobbin center they refused to assist me any type of way and the lady told me she always remembers her pin, which was really rude and uncalled for god forbid you forgot PIN number so they refused to help.I ended up going too this at&t Richard at the front desk he helped me right away without any questions or problems with my situation and questions he helped me reset my PIN number and deactivated my account. I really appreciate Richard with his time and help and understanding. They are super friendly and kind and understanding with any needs of help.

Many of my questions could not be answered. I wanted to make a purchase, but did not feel secure in staff knowledge.

Each time we visit this store we have a Positive experience.good people working there

Good experience, good results

I purchased a new Samsung phone on 12/30/2020 from AT&T Store located at 6038 Baltimore National Pike, Catonsville, MD 21228. It is extremely painful to state that AT&T has not been able to resolve problem with the delivery of the new phone. I have wasted approximately twenty hours of my precious life to receive nothing but run around, frustration, false promises. I am a long time AT&T customer and I do not deserve such deplorable experience. I hereby cancel my order and I will not trust AT&T staff for any kind of service. I do not want to deal with AT&T even if I receive any apology or concessions for my suffering.

My visit to the AT&T Catonsville store was very satisfying! ( 8/8/20)The AT&T rep. Richard was very professional& knowledgeable about ALL of my concerns! He fixed All of the problems I was having with my cell phones!!!! I also would like to add last week two other AT&T reps. ( a male& a female) from the same Catonsville store helped me in a very professional & knowledgeable way. They are all very patient with the customers & work at a fast but steady pace, while keeping a safe 6 feet distance. I feel like they can fix anything! I will continue to use the 6038 Baltimore National Pike store for my cell phone needs! I also had a good experience at the AT&T store inside security mall. The two female reps. that work there were very helpful & friendly! Date(8/8/20) my visits. Your staff is Amazing!! They need raises! $

Had a very nice experience at this AT&T. The sales associate was extremely helpful and knowledgeable of the products.The store was clean and I could tell they was following the CDC guidelines.

Camille and Brian were exceptionally helpful in my process for determining my upgrade eligibility and weighing the advantages and disadvantages to switching from an Android to an iPhone. They were equally accommodating of my preference for a specific color and providing instructions to transfer data and apps to my new phone. I got accessories for a reasonable price and was able to easily exchange my case and pop socket for another color. Camille replaced and Brian properly installed my screen protector after I expressed frustration with the initial improper installation. I’d go to the Catonsville AT&T location for any of my phone service needs!

I was pleased with the staff, they were friendly and helpful.Customer service was great, It was like I was talking with old friends. I’d recommend this store to everyone

The store manager Bryan was one of the better customer service professionals I’ve encountered in any business. He got me hooked up with my new 11 Max Pro and found me some savings on my plan too! Service like that is a great customer retention tool...

Have been to this location a number of times and I have never had a bad experience. But todays visit was by far the best yet. Jeremy C. went above and beyond to help transfer a number from another account and set up a new line with a new phone! Top shelf service!

I had a persistent problem with my cell phone and desperately needed assistance. Kiana and Ivan quickly diagnose the issue and resolve the problem quickly and free of charge! They also were very knowledgeable and helped explain what went wrong so I know to look out for it in the future. I highly recommend this store and hope theyre rewarded for their great service!

Jasmine was professional, knowledgeable & her customer service skills were phenomenal. A➕➕➕➕

Jeremy helped me take accessibility mode off my phone, changed my wallpaper and found my pictures I thought I lost! Hes AMAZING! He was great

Ms Camille @ the rt.40 west AT&T location was very knowledgeable about my concerns and the phone service, also made a point to ask the service rep., To suspend the service charge connection fee that I would have been charged on my next months bill..the fault with the disconnection of my phone was due to a system error, not non-payment. She should be commended for her efficiency.

WHOA!!!! Camilla at Baltimore National Pike Catonsville, Md.....she ROCKS!! What a great personality, what a smart young lady. Great experience spending $$ with her today! Shes great! Give her a significant RAISE!!

Jeremy just saved my life. Somehow my phone was cut off while trying to activate my moms phone. My heart STOPPED. I rushed up to AT&T and they reactivated my phone. Activated my moms phone, deleted the pic of a birth certificate she had on there and restored all of her grandchildren’s pics and videos. Jeremy is the BEST!!!

Camilia the store manager was impeccable! She helped when my screen on my old phone was half working. She didnt give up on me and waited until the transfer was complete. Amazing service!

Service was good when bought phone. But, i was not communicated about one hidden fee, which appeared in my bill. When I went back to store to give them constructive feedback, manager was not welcoming to accept feedback and he did not felt the need to assure me that they wont do this to other customers.

I came into this store about 8 minutes before they closed, in a panic over a work issue and they calmly and efficiently assisted me with me issue. Great customer service!

Upgraded my sons phone and the experience was exactly as I expected. The rep was very informative and helpful. I would have given the store a 5 except for there was only one person on the floor. Ive been going to this location for years and have never had a complaint.

Super-nice & funny staff.

Store was more than fantastic, what else can I say, they were then great.

Bryan was amazing! My wifes phone broke yesterday and we got the replacement in the mail this morning so we came here to get it activated. My wifes password wasnt working for us log in to get the recovery started but Bryan was super patient with us and helped us get it reset and logged into her phone. Since her screen was destroyed he told us about an app that we could download on our home computer to get all the files transferred to and back to her new phone. I would totally recommend this store to a friend. We went to the parkville store yesterday and the staff there seemed like they barely wanted to help and when we did need them for something we got a very lackluster response from them. If youre in between both stores Id recommend the catonsville one over the parkville.

Both of the Att Techs were pleasant and knowledgeable about my issue.

THEY WERE WERE VERY HELPFUL IT WAS A GOOD EXPERIENCE!!!

Not the best place for customer service. I would rather go to an actual att store than here.

Customer service was excellent. Employees were very professional and knowledgeable of the product at the Catonsville store o. Baltimore National Pike.

So I traveled to this store today because I wanted to pay on my bill before work, instead of waiting til I get off and have to speed to make it before they close to my normal.Att.store. I needed to pay in cash, because my accounts are frozen. I got there 3 minutes before they open at 10, I waited in the car for the 3 minutes, the employee opened the door at 10:02. Told him that I need to pay on my bill in cash, and the reason why. He told me that it will be a $1 extra to pay in person. Now, for one thing even though it was $1, its mine and Ive never ever paid to pay on or for my bill. I asked him when did this start and he said since forever. LIES, LIES, AND MORE LIES! I kindly walked back to my car and left. Called At&t directly and they said thats not true. I filed an complaint and I will NEVER go there again. So, of you ever go to an authorized dealer and they try to tell you, that its a fee to make a payment, report them and join me into filing a class actuon lawsuit. They probably made a killing off of people, who dont know any better. Yall, fu@ked with the wrong one, today.

Very eager to help wish their little bit more professional and knowledgeable about phones

I brought my own phone to add to my existing service but the attendant built the upgrade like I had purchased a phone at the store. So all the fees were applied as if I had not brought my own device to the store. A two year contract was applied to my device with monthly installments.

Staff are friendly and patient. Had to get my mother a phone. They took the time to explain everything to her.

Bad service not worth

Very friendly. Nice experience

Catonsville AT&T location

On 4-30-2017 @ 3:00p.m. encountered my worst experience to date from ATT staff. The staff were more appropriate for a corner store. I have never been to this location and fully understand why my intuition has kept me away for years. Hopefully this state hasnt been discussing a raise to minimum wage lately, although I would double down for Chick Filet employees to receive $20 an hour.

The guy there was very rude and look does not want you to buy anything from them.... really the Bad word is so high compared with his dealing. I gave them one star because I have to do so to write my comment ...

Well to correct Ms. Morgan, we give great quality service and we value every customer . At&t prides themselves Loyalty, integrity and satisfaction . Come visit us at 6038 Baltimore National Pike and see what we have to offer.

Went to activate a phone, the staff was very rude. No one was very helpful nor customer service friendly.

Im surprised by the negative reviews, perhaps there is all new staff at this location. I went in with a lot of issues that would need to be taken care of, transferring my Tmobile number to my husbands AT&T account, having a number removed, credit to the account for incorrect billing. Only a couple of customers were there and all being assisted. I was assisted by Ms. Jah and I HIGHLY recommend her. She was diligent, pleasant, professional, worked through each issue I had seamlessly and patiently. Thank you, Jah, for making my visit headache free and I appreciate how you handled everything.

This people dont know how to treat people i dont recommend this store they should get new employees

Just needed a new SIM. No problems. The manager was very helpful.

Pleasant staff, nice atmosphere

Staff is very helpful. I was there to swap the sim in my iPhone, since it never picked up LTE signal. She helped me in changing the sim card for free of cost.

The people that work here at the ATT&T Store are So helpfully and cordial. I wouldnt go to any AT&T Store but this one.

Yesterday I went to this store to acquire a new device when arriving at the front one of the people attended me in a strange and stupid way since in a very kind way I asked for information receiving a very unpleasant answer the truth I do not recommend this store at all

Getting a new number added to an existing business line should not cost an hour of anyones time.First time ever, in all of these years, I got also charged $5.3 for the sim card. Had I called the corporate they would have shipped it at no cost and I would have potentially saved some time...

Very friendly store, everyone was nice and courteous.

Lied to by employee about upgrade eligibility. Dont waste your time, just manage your account online by yourself and avoid being lied to.

Liers

Absolutely pleasant and extremely customer service friendly ⭐️⭐️⭐️⭐️⭐️💫

Really good customer service experience

Employees was was nice and very helpful.

Great service and very knowledgeable!

Excellent customer service and knowledge of product!

I called and asked if they could replace a new SIM card in new iPhone they said they could but when I went all the way there they told me to take it to a Sprint store.

This is not an actual AT&T store. It’s an “authorized store” which means they can’t help you with anything and, moreover, don’t want to.

Manager was very rude sarcastic and condescending Jessica I believe here name is worst experience

0/10 will lie about your account just to get more money from you, pushed sales to the point of a used car salesman go to any other store

Worst customer service by a guy. 06/21/18 at 5.30pm

Took my friend here. Get here early as it is always very busy.

This place was terrible. I waited 45 minutes to be helped and I was told to go to a real AT&T store. Why would I have ever gone there if I knew they were going to be useless.

Will lie to make a sale. Salesman name was Julian

Service is good here.

Very knowledgeable and helpful!

The worst company!!!!!!

Great customer service

Not the best staff in the world who are pretty rude

Great staff

Very customer friendly

Great experience, very helpful

AWESOME EXPERIENCE!!! Ask for Kevin!

The staff are helpful

Nice people

Its an authorized dealer and not an actual AT &T center.

Easy

Very helpful

Love the place

A good place to change your cell cheer up