I was having issues upgrading a phone line on the Verizon website (site kept crashing, incorrect options kept registering as selected, and the checkout process was surprisingly convoluted and kept trying to nudge me to a different plan). I figured Id have a better experience just speaking to an associate and upgrading the phone line in-person.Though the staff member was courteous, all they did was tell me to open the MyVerizon app and upgrade the phone line in-app. The staff member was on standby in case we had any questions, which was appreciated, but the entire transaction was done by in-app by me. Maybe this would have been handled differently if the store had any of the planned upgrade phones in stock.Once I had finished the in-app upgrade, the estimated new bill increased by $5/month (even though I paid for the upgrade outright and didnt change the plan). When I asked the staff member why this was the case, he had no idea. There was no attempt to look at my account information - I was just told that I would need to call customer service.I then asked if the staff member would be able to help me with an ongoing issue with my account (Mobile+Home rewards had not been correctly applied for months). The staff member informed me that all they did was handle retail, and that I would have to contact customer service.Based on my experience, I am not sure what functional purpose physical Verizon stores serve. In the future, I guess I will just conduct all transactions through the Verizon app, and hope that I dont run into any issues.

I went into the store to resolve an account issue. They werent able to resolve it in the store. The worker took a great deal of time in the store, calling the company, reviewing my paperwork and interceding for me. This was excellent customer service. He made the effort to help and listened. Handicap accessible parking was available, right in front of the store.

Abe is an amazing sales associate. He helped me out with a really complicated port-in from T-Mobile to Verizon. He got data products activated that Verizon doesnt sell. He even stayed 30 minutes past his duty shift to get everything activated.

Very very disappointed in the staff. The two “managers” I spoke were extremely RUDE! I will be updating this post with their names. They were very disrespectful to my wife, talked down to her clearly thought they were superior to all. I have been with Verizon for 15 years and and now looking to change carriers. I pray that Verizon corporate fires the management at the Catonsville corporate store. They do NOT represent the Verizon brand and are hurting the business big time. There are many people currently looking forJobs that would do much better than the two “managers” we encountered yesterday. Clearly these male managers don’t know how to be kind to people, especially females.

Great service. Staff is always helpful

Verizon store is only for cell phone accounts.They can help you with anything about a FIOS accounts.

Service Representatives here are the best in the business. Came in greeted me at the door. Took care of the situation and I was out the door 10 minutes tops

They dont follow the rules. I visited them today. A couple came before me. I saw the security guy was telling them I was ahead of them. But the manager came and took them in. Upon inquiring, I was told they had appointment. REALLY.....! As if I know Nothing. What a SHAME....

Wanted to go in and look at the different iPhone options. I was stopped before I was able to walk into the store and told I can’t look at the phones. If I know what I want I can buy the phone but they aren’t showing customers different options. I don’t understand the point of having the store.

The manger and representatives at this store need to go to customer service training 101! The moment a customer politely disagrees with them, they both became hostel and unprofessional. Absolutely the WORST experience I have ever had with Verizon!

Chris was kind, professional, and efficient. Very good experience.

The local one was closed I had to go all the way over to route 40 and then they dont even take credit cards cash only what kind of ridiculous is that and you cant get change so I had to overpay and take it as a credit

The staff is personable, knowledgeable, friendly and informed about their products and services.

No help whatsoever!!!! wasted my time going into the store.

I was just sitting there and there was no one to assist me poor service I had to leaveThey did not even even tell me wait or they will help me

Not very happy. They had difficulty doing a fair exchange in store and I have been having a issue with my phone that their tech coach told they couldnt resolve and to go to a store and I still havent had it resolved. I dont know who is worse verixon or sprint.

Great customer service, friendly staff, quick in and out. Clean

The worst customer service I have ever received in any retail establishment. Incredibly rude and unhelpful staff and manager. We were shouted at by the store representative, and in spite of having an appointment, we were told by the store manager that any time they spent helping us would be “taking time away from other customers.” Hilariously, there were no other customers in the store or outside waiting. I guess we were the only ones dumb enough to try to go to this store and expect any help with our account. I have been a Verizon Wireless subscriber for almost 20 years, but this alone experience has made me want to switch providers to AT&T. My recommendation is to avoid this store at all costs.

The staff was very friendly and professional. We were able to upgrade our phones and add a new line without any issue. Any question asked was answered, and every request done to the best of their abilities. Honestly do recommend anyone using Verizon to come here!

There was 3 customers in the store, the sign said no more then 8 customers at one time. I needed to make a automated payment, the guard said I could not come in until someone left, two customers left . And he said I still had to wait. Then a guy came in and asked to make a automated payment and the guard let him in . And would not let me in . I will not return to this location .

Nice store great employees

Always like this location went in there to get some chargers the one I got for my watch is supposed to charge both but charges neither. I gotta take it back hate the hassel but glad you can actually go into the store. I am not an online shopper.

I dont do a lot of reviews, but the team at this store was super helpful. I went in because my Pixel 2 was dying and was planning to upgrade. They helped me get a refurbished Pixel 2 and then I promised to come back because I wanted to upgrade. Went back today to upgrade and they didnt have the phone I wanted so they set me up with an online order. Everything went great thanks to this team! Also did an excellent job with COVID-19 procedures.

I can’t believe the lack of good customer service in this Verizon location. The first time I came I was met with the manager and then sat. One of the employees was on his phone and didn’t proceed to help me until the manager noticed. AFTER THAT I had to wait 2 1/2 hrs to see if I qualify for the Verizon credit. Meanwhile the employee was helping another customer. I was so frustrated and left. I came the next week and met with another employee who didn’t want to let me in with my son when I was allowed the first time. The store wasn’t busy and it seemed like employees didn’t want to help me at all. Furthermore, I will be driving to another location to get better customer service.

Not helpful to customers, I now go to a Verizon franchise which is 150% better all aroundLove themSad that this store used to be good and helpful to customers but the covid19 has given some a good excuse to be very unhelpful to customersBeen with Verizon for 21 years and this is the respect I getNot good

The vibe I got was give me your money and get out the store. So I went to Lansdowne and got great help

Today I managed to get in and out this is my second visit for the same problem

I had a phone problem and they were nice enough to help the young lady was great.

Never visit this location have worst customer service .

Exactly location. Went paid bill and was out the door in minutes!

I love the location of the Verizon store, but currently you can not enter the store.

Young man was extremely knowledgeable. He fix my phone and straighten out my phone plan all in about 20 min. I have called Verizon via the phone and they couldnt straighten out my plan as I couldnt make a monthly payment by signing in which I have been doing for years. The technician on the phone couldnt do. This has been going on for approximately 3 months. As I said this young man did it all in approximately 20 min.

I had a amazing experience at this location. I purchased an iPhone at very reasonable cost plus had my new Apple Watch set up that I purchased from Best Buy. The young lady that helped me was very helpful friendly and professional. The purchase that I made was challenging to say the least because my account access passwords wouldn’t work. Annricka my Verizon representative went over and above the call of duty to make sure everything was perfect. Please make sure you ask for her when you make your next purchase at Verizon. You won’t be disappointed. The location is in Catonsville off off route #40.

Glad stors are open i was asked to hand sanitatiz when I came in. People were socially distances. I was in and out a very plesant experience

I like Verizon however I was not pleased with my experience at all today. The Mgr was trying to force a Samsung 10 or 10+ on me..I have researched so I will be an informed consumer and each concern I had he just said..thats not true, thats not true...He told me I NEED a 10 or 10+ period!! His reasoning was NEW IS BETTER...That is not always the case. He did not take the time to address my needs, he just wanted to sell me a 10 or 10+.Then the actual sales person I spoke to kept contradicting himself...

Very awesome staff! Friendly and helpful! My mom I went in to get new phones and new accounts. They were very helpful with helping us find the perfect fit for what we needed. Its a little out of our way, but we were in the area and decided to give a go!

Good customer experience everytime I visit this store.

Awesome Team of Verizon Employees. Friendly, Patient and Professional ...Easy to talk to.This is My Favorite Verizon Store Location

No one greeted nor assisted me, I left when most of the reps went to an ice cream truck that stopped out front. Although this location is closer to my home I will drive further to get better service.

Very friendly and helpful staff.

The person that help me was excellent. 💯 better than the person that helped me last time. He asked me if he could help some women across the room. I said yes. When he came back, he told me I had to buy a new phone. I didnt. Return yesterday with same problem with my phone. The person yesterday was wonderful. Alfred Young

Changing two lines from Sprint to Verizon was not a difficult decision. Mr. Kenny took great care to explain all the details, the costs, and the options without using a hard sell sales pitch. We would say he was in fact the deciding factor in us switching carriers. This store was extremely busy but in fairness it was immediately after Christmas. If you are considering Verizon consider this store... but visit after 7 pm.

Everyone is knowledgeable on what they cell & service.They even repair cellphone & tablet issues.Help in many ways, rebooting to reprogramming & all the way from showing you how I safely move items from cellphones to Verizon cloud, to uploading items from cellphones down to your laptop.

Unless you are buying something, dont go there. They are not there to help you anymore. I think its very sad, because in person help is needed some time. You can not do everything on line.

Excellent customer service. The best store in Baltimore, MD. The staff are very caring and make the wireless phone buying experience fun! Not Pushy and they respect your time.

This store has vrry warm when it came to taking care of business and customers.i came there to look for a phone and I am glad to say that I didnt just feel like a customer to just sell to I felt like I was a part of a family even though the young lady had other customers she still made me feel prioritized no mater what and thats good customer service. I would recommend this store to anyone

The Employees change frequently. Hard to stay with one you like. Electronic bill paying I dont like. Need to mix up the age groups so that us old timers can exemplify customer service.

This location has AWFUL service. I purchased a phone for my mother as a birthday gift. I brought the receipt, the debit card I used as well as my license. I arrived at the store and a female employee brought the phone out. However, she would not give it to me, even though I had proof of purchase as well as the card and my ID. She stated that because Im not on my mothers account, they were unable to give the phone to me. I wasnt seeking account information or anything other than the device that I, myself, had paid for. I had to call my mother and have her drive to the store (so much for the surprise). She arrived just as the store closed. The staff glanced at her ID, verified her first name and handed the phone to her. Just an unnecessary waste of time.

Visits are always an investment in time, but staff are always visible. Management and service are always conspicuously present on the floor. No one goes unacknowledged; everyone is greeted. Staff seems to have efficiently and effectively made use of their mobile devices to appear and stay productive and present. Only suggestion: when making use of the devices tell customers what is being worked or waited on.

The techs I dealt with were very informative. I will be returning to this store to complete transfer of my data to a new phone.

Erik helped me transition my phone. He bent over backwards to move my data, show me options, and explain the unnecessarily complex contracts all of these providers create. The Verizon stores and customer engagement has been improving over the years, but this is the best experience since 2003 when we started with Verizon. Thank you, Eric!

Every one thats work there is very nice and courteous. They help with your problems by being very knowledgeable and if they cant help theyre recommendations are helpful too.

I went into the store today (November 24) to get an exchange for a cord. The manager Vicky was great in assisting me however, this was after being assisted by a gentlemen (Paul I believe was the name an employee stated). Me and my mother spoke with him about a policy for buying products when the main account holder is not present. His attitude was unprofessional and rude. We have been going to this location in Catonsville for over 5 years and never experienced this type of behavior. I realized I was given the wrong cord by him as I walked out and came back to get the right one. At this point the manager was assisting me. She approached the gentlemen about this. His attitude was poor and rude towards Vicky when she asked him about this, which I felt was not acceptable as a customer observing this. I have never had problems here. There has always been long waits at this location, but the customer service always made up for it. I have seen a switch in employees so much at this location, but never a switch in customer service until now. I appreciate Vicky’s patience and help, but I will not be returning to 6220 Baltimore National Pike in Catonsville.

My experience today at this location with Ms Deshia was great she was able to resolve my problems in less then 10 minutes. This is the 3rd Verizon location ive visited for the same problem.

Eric was an absolute pleasure to work with. He was no nonsense and not a pushy salesman. Just wanted to get me the phone i wanted and get me out happy and easy. Unfortunately i had 30g of files on my phone. Took almost 2 hours to transfer over through the cloud because it was just so much and that guy shot the breeze with me the whole time. Didnt dip out and leave me sitting and engaged completely with his customer. 100% customer service driven and good and funny people if you get held up for 2 hours of transfer data to your new phone. good folks and its corporate so you dont need to even worry about a salesmen mentality.

There was not enough sales people on duty two people waiting on six people letting people walk in without signing in all I wanted was to buy a new blue tooth the sale person was known help to me I will have to think long and hard about going back to that store again

Friday. Dec 20 and Sat Dec 21. Both Annricka and Erik served my needs well. Erik processed my order with knowledge of Verizon products. Erik was friendly, courteous and made my visit to this location easy. Annricka activated my replacement phone with respect, patience and trouble shooting knowledge despite the pressure of closing time. I prefer this location when I need assistance rather than the Columbia location because of employees like Erik and Annricka who truly put customers needs first. Please commend Erik and Annricka and pass on my appreciation.

All the sales personnel are very experienced and always willing to share their knowledge with their customers. I went in today for a special cable which they didnt have and couldnt order. However, my service advisor thought of an alternative that solved my problem and was cheaper than a cable.

I was sold the wrong case for the phone i purchased the day before they closed for the pandemic. i purchased note 10 + 5G they gave me 20 s case.Still waiting for them to open.

I had a very nice experience. Gerald was a knowledgeable salesman and was extremely proficient considering the problems he had to deal with my old phone.

Dave handled our issues quickly and got our lines activated without too much issue. Afterwards, I went in to get some numbers ported in and they took care of it really quickly and professionally, even though it was pretty busy.

I dont remember that I ever visited Verizon and found Respectful staff. Its very clear that Verizon doesnt care about customer service as well as the service itself and this one of the problems of the manoply of the areas. I do have Verizon fios at home but with a lot of issues with zero customer servi e and very limited alternative in the area. So you find that you buy service from some one and at same time you hate dealing with but the alternatives are very limited! So if there is any way try to avoid to deal with Verizon.

Great experience, courteous staff, but always try to have you spended more money 😟

My new carrier for mobile connection. Lol.

Friendly staff, a lot of displayed phones to look at. David H. helped me and he is awesome. Everyone was very helpful.

Customer service was fantastic, very polite n went above n beyond 2 assist my needs.

Very friendly staff, customer service is excellent, great place for your wireless phone needs!

Was greeted instantly and he was very warm and friendly. I am pleased with the service I received from Winslow.

Typical Route 40 experience! Poor service and poor attitudes. The first time I went there, the salesman sold me the wrong phone, unfortunately it was a gift so I didnt realize it for 3 weeks. They gave me a hard time about returning it so late. This week,, I didnt realize that my husband had used one of my sons 20 month rollover accounts. The woman acted like I was a complete idiot. She later told me it was because she knew what she was doing and that she had a masters degree. Isnt that special. WOW. Its fun to pay $200 a month to a company and get treated like that by its employees. I wish there was competition in this market. Ill never go to this store again.

Always busy unless you get there 1st thing early

This store is filled with the most incompetent people I have ever had the displeasure of interacting with. Terrible service from everyone other than the woman who has the incredibly helpful ability to open the door for me. I recommend no one visits this god awful establishment.

Great customer service, they listen, are patient, knowledgeable. Thanks Annricka

Most unprofessional location I have ever been to. Whole time I was there staff was talking to each other and distracted with a football game that was being watched on a personal device. Because of this distraction I was never told important information regarding my accounts and things that would result in a fee being charged to my account. The manager that called to rectify this solution was also unprofessional as she was clearly unable to deal with her staff but instead let him get on the phone and proceed to tell me I was lying about never being told the information. Ive been with Verizon for YEARS and I am extremely upset with the treatment I was given from the staff at this location.

MR Winslow Haynes is a very knowledgeable person and help me understand my options with my account

Great customer service

Devon is the man! Always takes care of anything I need!

Customer Service was great, just had to wait longer than expected.

Its a cellphone store, i mean like there are annoying verzion policies you cant get around and the staff cant do much more than give you phone numbers to call. however, they definitely do want to make sure you get everything youve paid for and everything you want

Salesman lied to me to to make a 5 dollar commission cost my family 1000s on wifi tablets worth no more that 200 each. Cost me 170 each to cancel each plan after allready lost 1000s where salesman told my family would cost 40$ if we bought new phones.

Everything was smooth and the customer service was great

Staff did not appear interested in helping. Store was not crowded but it took a staffer 10 minutes before we were approached just to be asked if we needed assistance.

I Love going to the Verizon store because they are very professional and helpful.

This Verizon store seems to get through their lines faster than any of the other ones in the area. Sometimes, with a store full of people with issues, it can feel a bit like waiting at the MVA but the staff always seem to be able to help me with a positive attitude.

Rachel was extremely knowledgeable and gave excellent customer service.

One of the better experiences Ive had at a cell phone store.

Very personable and knowledgeable employees, especially a young man named Xavier.

Staff is great, but store stays busy, being your patience.

Cant wait to get from under my contract w/them

Ive never really had an issue with this store. Ive always been treated okay by the employees. BUT on my account I have two additional people who are not allowed to do anything to the account. BUT they went to the store and was able to activate a phone without checking ID, or calling for the account password.

Always a pleasure to visit Knowledgeable staff gets the job done every time

These guys have helped me a lot. Nice and professional help here.

What a wonderful store! Everyone is super friendly and knowledgeable!!

This Verizon store is just as bad as Verizon Customer Service phoneline. They keep giving misinformation and and are not professional at all. The workers dont care about the customers or the company. They seem to be there only to get a pay check. The turnover rate of the employees is ridiculous.

It a good place to pay your bill.

This store gets really busy sometimes but staff has always been quick and helpful.

They run your credit when you are trying to pay your bill as soon as you walk in the store without your knowledge! The next thing you know a letter comes in the mail about eligibility upgrade for your phone!

This place is awesome. Always so quick and personable.

Love their phone plans

Paul and Eric are extremely helpful excellent Customer Service

I find the staff to be very condescending and not customer friendly. I have had BETTER times with them in the past but I guess not anymore. The people look at you like you are bothering them. And instead of assuring me as a customer, they made me feel like they thought I was a liar about my charger being broken. He checked it about four different times. Then I asked him did I get an Uber discount and he stated that I am not a customer. Because I dont pay verizon a monthly bill...he seemed so loud about it as well. So I asked, Am I not a customer even though I purchase accessories through you guys? Jimi said, No. You dont have an open account with us so you are not technically a customer, anyone can buy anything from us but a customer is someone we collect a monthly bill from.... Well....I guess I wont even be an accessory customer any longer.......I felt like they were rude to me. And I do not think my perception of them is wrong.....but this is just my opinion of them