If you like cookies hard as stone, milkshakes with no ice cream, and food better off in a trash can than in your stomach... just throw that $20 in the trash.. that will still be better than this place.

Just back from Lakeline Mall, and after looking around for awhile, we decided to stop in at Nestle Toll House for a quick snack, it was quite busy, we were able to get in and out in about 5 minutes. They had a delicious menu of cookies treats and ice- cream, which was great for a hot texas day.

Rough cust svc and simple yes and no answers. If you can get them to even focus on you for 2 secs. Cookies delicious though the choices are limited

It’s great place, Really good customer service products are so fresh, ice cream so good .so please check it out that cafe

Using my husbands Google account to write this review. First off, let me say that this place has the worst customer service Ive ever seen in a Nestle Toll House Cafe. Today I went to pick up a birthday cookie cake I ordered a couple of days ago, which was supposed to be ready by 11:00 AM, and surprise surprise, the employee did not even know there was a cake order for today at that time. He told me that the cake was not ready yet, and that it was going to take 30 minutes. I had to walk around the mall, and long story short, once I picked it up, the cake was missing the balloon design that I wanted. I brought this up to the employee, and she claimed that there was no balloon request in the order, but after talking to another employee and double checking the order, they realized they missed the balloons. She proceeded by saying we dont have that here, even though Im sure this is a lie because theyre just balloon drawings and they were the ones that suggested I added them in the first place when I was first placing my order, and then offered to give me a discount. I just said I had already paid the cookie in advance, and all she said was oh okay and handed me the cookie cake (was expecting at least some free cookies...).I also want to point out this is not the first time they mess up my cookie cake, and the rude customer service has happened more than once, so no, this is not a single incident (I hoped it was, which is why I decided to give this place another chance). I would highly suggest you look for another place before even considering buying from this location.

When I got to the counter I placed my order with a male server. The server was talking on phone via Bluetooth. Red flag. I ordered one peanut butter chocolate chip cookie. He handed me the bag, I opened it, and I pulled out a plain peanut butter cookie while at the counter. I put the cookie back in the bag and told him he gave me the wrong cookie. He took the peanut butter cookie and PROCEEDED TO PUT IT BACK ON THE TRAY FOR RESALE after I touched it! I tried to stop him, I told him I touched the cookie, but he continued. COVID is no joke and this worker clearly doesnt care about health, cleanliness, and potentially spreading Disease. Would not recommend!

Any cookie place that doesnt have oatmeal raisin as an option automatically loses a star. Like come on...

I bought this milk shake upside down, it was good with creamy texture blended in milk not in ice & cream top, i had this really good milk shake in US, most of the shakes i have had in US are nothing but just ice I felt so, but this was good enough,

Baked cookies and cake from Nestle Toll House. My customers loved it.

Went here and the staff was rude and on their phones. They said they could not place a scoop of ice cream on top of a brownie. The worker said it was against company policy. This is something have gotten here before but they refused to do it. I will never stop here again.

Nestle Toll House counterperson: “What can I get you?”Husband: “Hi! We were wondering if your ice cream has egg in it?”Counterperson: “I dunno”Husband: “This little guy [gestures to our two year old son] has an egg allergy.”Counterperson: [blank stare]Husband: “Do you mind checking?”Counterperson: “I don’t know how to do that. I’m just an employee.”Husband: “There’s not a list of ingredients on the containers or anywhere in the store?”Counterperson: “I mean ... I’m just an employee. I don’t know”Me: “Okay. We need to go somewhere else.”

Awsome. Comuster served

They have a lot of things in the menu but only one person working so she is basically saying that she can only make coffee and she suggested me to go to the food court if I wanted a sandwich. I waited for 30min just for a regular crepe.

Ice cream made from margarine, artificial butter, taste like terrible. personal is not friendly.

Customers service is great...and cookie are even better.highly recommended

Ice cream was melted down to a syrup with chucks of ice. No prices on the cookies unless you are buying 5 or more.

Delicious pastries and pies

Good and fresh everything

Everything I got was super dry.

So good 😀

Very fresh cookies

Good cookies

Very good cookie