Both times my wife and I have needed storage space, we have contacted Extra Space Storage and have not been disappointed. They are transparent about discounts and offer them freely even when we were not aware of them. Their pricing is reasonable and they have a variety of unit sizes. The personnel are professional, courteous, and friendly. They respond quickly when contacted via phone and email.
Joe, the Manager was very professional. He gave me helpful tips as well as a helpful hand. He was always cleaning between customers keeping it sparkling. We have had a 5 Star experience! We would highly recommend!!!
Talking with Chris about my 2 units and he was very polite and helpful. I like how clean and well lit the facility is.Brian in Customer Service let me know what the error was with my online rental and got it corrected right away.
Joe was very helpful with getting a good sized unit for a great deal! Great customer service so far
Had the best experience shopping for our storage unit today 07/30/21. Chris was soo welcoming from the second we stepped into the office to the last. His positive attitude and huge smile is contagious!! Extra space storage is blessed to have you Chris !! Thank you for your service !!
Called and were able to get both units we needed at the same location. Very nice and friendly!
This was an amazing experience, the owner was so friendly and understanding. To the point he actually waited on me to get to the place from work, I really appreciate him. I will most definitely send him all of my friends and family !!
Very easy process to rent a storage space. They were professional and let me know immediately that I had locked my storage in the open position. Very nice facility and they have good security measures in place.
Very friendly and helpful great price for the unite. Thank you so much!
Chris was a wonderful help. He was thorough, clear, and just an overall nice person. Thank you!
Chris was very professional, friendly and thorough with getting me situated with my storage unit . THANKS SO MUCH !
Super easy to book. Great staff. Friendly and efficient with booking.
Nice experience here the service was good and they were helpful.
Awesome experience! Super clean facility. Friendly, professional staff. Highly recommend! Ask for Joe!
Fantastic storage facility. Very clean and like new units. Check in and check out were super easy, and Joe was a pleasure to deal with. The several times I had questions or needed help he was there to do so! Thanks Joe!
I found Extra Space Storage online. Joe was friendly and great at helping me determine the best storage unit size for my needs. I decided to complete the transaction over the phone and all of it went smoothly. Im looking forward to moving my stuff to my unit and I know it will be safe and sound.
In looking for a short term, last minute storage solution, I called extra storage and every bit of the process was seamless.After arriving to the actual location, Tara was extremely helpful. She provided a quick tutorial of the keypad and made sure I had everything I needed. I couldn’t ask for better service!!!
I have used Extra Space Storage facility twice and both times they have been extremely efficient, friendly and offered the best rates. I feel like my belongings are stored in a safe place! We were able to rent our unit virtually. You are contacted with the local representative thats actually located at your location and not a 1-800 number which was very nice. Gives an extra sense of security.
Easy accessibility and caring owners. Access to dollies for heavy loads.
I rented two storage units while in the process of selling my house. I was so glad to be working with such a professional like Jeff. Not only did he recommend the perfect sized units, he was very responsive to all my questions and made the stress of moving that much easier. I would recommend to anyone, if they want their storage needs to go smoothly contact Jeff w/Extra Space Storage. Thank again Jeff!!
I must say I am really impressed with the training and caliber of People that Extra Space Storage has as staff. My interactions with different facilities have been 100% positive. In every case the store managers have gone the extra mile. That was the case also at the Cedar Park location. Bobby Johns, the store manager, was a true example of customer service.The facility is well lit and spotless clean. I’m glad I called these guys. Is certainly recommend them.
Such a streamlined rental process. The facility was clean and carts right by the door we entered. Very smooth move-in!
Joe is very personable. This was my third placed I looked at for storage. This should be everyone’s first place to look! I would recommend this establishment to anyone that needs storage space! Awesome!
I’ve used this storage facility for several years and everyone has always been extremely helpful. Today, Sergio talked me through how I can save some money every month even though it might mean moving to a different location. Although he may lose me as a customer, he gave excellent customer service and I appreciate his honesty and help. Thank you!
Sad I have to look else where. Staff is nice facility very clean and secure but they raise prices at least quarterly and have surpassed my budget.
After price shopping, I elected to rent at Extra Space Storage, even though it was a bit further from home. I was hoping it would still be a great place even though it was less expensive.. well, they did NOT disappoint!! The facility was spotless, the staff was on-point and they had everything I needed and more!The business end of the experience was super easy and efficient. Tara, who handled the transaction for us was very friendly and personable. She turned our chore into a pleasant visit.I *highly* recommend this business! Six stars if I could!
Excellent experience, smooth setup and great prices for storage. Facilities are state of the art.
Joseph was awesome, helped me find the perfect size over the phone based on what I was storing. He made the check in process via phone super easy.
From the initial online chat with David, to the follow with Ethan there on site getting me setup with my unit, great experience all around. Glad I tried them and appreciate the flexibility they offer.
Staff is very helpful and courteous, along with prompt in responding back to inquiries. Facility is easy to get in and out of and very clean.
This is the second time I’ve rented from the Cedar Park location. The process was so easy and the sales staff was extremely helpful and professional. Yes
Excellent service on the phone, and very nice premises. The only thing I would suggest is to add signs in hallways so customers can locate space storages and elevators easier.
Very clean and convenient location. Rates are very reasonable. Jeremy was so kind and helpful in helping me find the right unit at the best price. I highly recommend this storage facility if you live in the Cedar Park area.
Sergio was extremely knowledgeable, kind, professional and patient! I greatly appreciate that he explained everything to me and let me know of all my options.
Charles was extremely helpful and courteous. He showed me the unit, gave me a tour, sold me some things I needed, signed me up on the contract, and STILL had me out of there in under 10 minutes. I was in a hurry and he was very thorough and professional. Would certainly recommend this place to others. Super clean and well kept facilities as well.
It’s clean and secure. I’ve used them for years and the staff have always been very friendly and helpful. I’ve never had a problem there.
We’ve been renting a storage unit here for about a month. Charles helped us get it set up in what was possibly the easiest and faster time that I’ve ever had anything set up.We have a second floor unit but the multitude of dollies and large elevator make it a breeze. Everything is always very clean and well lit even later at night, and our 10x10 storage room has been perfect. No issues and highly recommend!
Amy and Bobby with a Y were very helpful and friendly! I would recommend this location to everyone. Very clean and organized. I am very pleased with their service and helpfulness. Awesome customer service!! Easy to get lost but they provided a map to make sure exactly where my unit was. There are always carts available to use. Extra nice to have a security code for entrance so you know your stuff is extra safe! Checked out multiple facilities before this and this location was by far the BEST!!! Still to this day every time i go there they treat me as family and offer their help. :)
I have to give a big shout out to Tara and Sergio at this location. They both helped with a very complicated situation. They assisted myself and my company greatly as we had a unit there. They are wonderful and they made every stride to help, while constantly keeping me in the loop. The two of them are amazing and made the experience wonderful!
I like the second floor units, very high open ceiling. I gain a lot of space storing things vertically that I cant other places. Good value for the money. Exceptionally clean inside.
Very helpful and friendly staff, got set up quickly. Location seems brand new, clean and well supervised. Glad to have found this place. Used same company in a different state and had an excellent experience as well.
I rented from Extra Space Storage from November 2016 till now. On my last visit to the storage unit I found that the entire unit was covered floor to ceiling in rat poop and pee. They even included a rotting rat. After spending $7,255 I had to throw everything inside the unit away. Upon talking to the manager at the facility he told me they were aware of the issue and that they had a bunch of units that had the same issue. They had a renter that was storing protein powder that attracted the rats. I never received any notification from the facility about this issue. When I asked about getting a refund they told me to talk to their legal time. It’s amazing to me how once companies reach a certain size they don’t seem to have any accountability or customer service. The one I rented from was 3621 E. Whitestone Blvd Cedar Park TX 78613. Facility #1791. Hope this helps someone else from not having this happen to them. Rent somewhere else friends and family!--
Tara was very knowledgeable and courteous. Very professional and made the experience very pleasant. The environment/ storage space was at a great temperature. I would recommend this storage business to anyone.
Great place to rent storage! My wife and I were extremely pleased by how much customer service we received from Charles. He was very friendly and informative. He walked us through the complete process. The place is very clean and well maintained. Highly recommended.
Safe and secure. Easy access and clean
I have been using extra space since Aug of 2018, the staff is absolutely wonderful! Charles is extremely helpful, & very friendly. When I checked out I worked with Christina, a very friendly, kind individual, with a very sweet personality. I would recommend this location to all of my friends, family members & co-workers!
Taylor and Jeremy are highly knowledgeable and attuned to customer service needs. A short tour was all I needed and I was on my way. Quick setup in their system, and I was moving. 20-25 mins, very easy.
Friendly and knowledgeable staff. Overall, a great experience reserving the storage unit.
Great clean facility! Jeremy and Christina worked very efficiently for all my needs. Would definitely use this facility again if I needed any Extra Space
Moving is always stressful. The staff at Extra Space Storage in Cedar Park seem to understand this and have been phenomenal during the process. Bobby and Amy are dedicated, accommodating, and (most of all) helpful in making sure all my needs were met. The facilities are well maintained with particularly good access hours.
Taylor was great showing my the unit and walking me step by step of the process. Great attitude and knowledge. Storage facility is clean and organize
I have rented from Lockaway Storage in Cedar Park for almost 2 years now. My unit is climate controlled and I have periodic shipments sent to this location. The staff is extremely friendly and professional and efficient. Anytime a one of my shipments arrives they immediately deliver the boxes to my unit. The location is reasonably priced. Actually they are less expensive than their local competitors and are more conveniently located. The facility is very clean and safe. I know if I had a problem it would be resolved quickly and to my satisfaction. The service is the BEST!
Awesome and helpful staff... super quick service. This place is clean, smells nice and cold (all super important regardless of what you’re storing).
Clean and great rates !! Staff was on point with the whole operation. Push carts and easy access elevators for second floor units. I highly recommended !!
Christina was extremely helpful when I needed to upgrade my storage unit to a larger one prior to the end of a leasing period. She found a way to make this work for both of us, and I was able to transfer my belongings immediately to the larger unit, which saved me a lot of time.
Great place. Very reasonable rates. Charles was extremely helpful and courteous. He answered all our questions and was very professional. I will recommend Extra Space to others.
I highly recommend Extra Space. Bobby Johns was awesome! He took such great care of us and the unit was sparkling clean as well as everything else in the building. AND they were cheaper than everyone else! Great job guys!
I had a very great experience. The place is well maintained. Charles is very nice and went above and beyond to make sure my wife and I got the exact unit and everything else we needed. It is hard to find customer service like this anymore.
Not all storage units are the same. Extra Space Storage on Whitestone is bright, clean, and well taken care of. Charles might actually be one of the nicest people I’ve ever met... ever. He’s extremely helpful, polite, and will work with you to make it an easy experience
Bobby was incredibly helpful, informative, and personable. Its very refreshing these days yo talk to someone who seems to genuinely enjoy his job, and not just go through the motions. The facility is very clean and accessible as well. Great place!
Tara was awesome in addition to being tremendously friendly and helpful. Location is very clean, lots of flatbed carts for loading and unloading. Really happy with my service!
Excellent customer service! Bobby Johns was amazing! He made sure I understood everything and was super helpful and friendly!! I am so excited to finally get my stuff in storage. Thank you Bobby!!
I was in quite a desperate state on a HOLIDAY and I was still able to reserve a space and Bobby had me come in first thing in the morn and finalized everything for me. Bobby Johns Jr. is patient, kind, and most importantly thourough in his review of the contract details and makes sure you select the best cost efficient space for your SPECIFIC need...trust me..mine was VERY specific and Bobby had my solution solved in no time. Thank you Extra Space Storage for having managers like Bobby!! And of course, Thank you Bobby for your kindness!!
Very clean facility. Charles was extremely helpful in helping us find the right unit. We were in and out very quickly as we had movers ready. Highly recommended!
Bobby Johns was amazing. He helped us figure out which space worked best for our needs and was very patient while we worked out all the details on our end. There’s always flatbed carts ready and waiting at every entrance and we’ve always had a good experience in the two years we’ve been using their faculty. Thank you so much!
The service I have received at Extra Space located on Whitestone Blvd in Cedar Park has always been excellent. Most recently I was pleasantly surprised by the service I received from Charles who actually followed through and notified me immediately when the storage unit I was seeking became available. I was surprised simply because you don’t often find that kind is service anymore. So thank you Charles!
Easy, quick process. Got unit needed and had everything handled in less than 30 minutes. Taylor was a great help.
Dean has been a fantastic manager and will bend over backwards to help you with all of your storage needs. There is even a truck for rent for very reasonable prices and Dean will work with you to make sure your items are safe and secure. I would recommend this place to my family and friends, and as long as Dean is working there you are in good hands.
Weve been here for over 10 years. Always clean and with good service. Wish it was just a little more affordable.
By far best place to store your items. Been there to years. Ryan is always helpful and takes his time to answer any questions. Very personabile and friendly. Facility clean and there is always carts available which makes moving a lot easier. Cant beat the prices.
Amy and Bobby were so friendly and helpful. The unit itself was swept and mopped upon my arrival and the facility was very clean. I like that it is indoors too and the online pricing is a great deal!
Ive used a lot of storage units through the years and these guys are the cream of the crop. The manager Dean is very friendly and I always feel like hes looking out for me and my units. Any time I need something, Dean and his team make it as easy as possible. Ive been in these units for over 3 years and I wouldnt even consider moving my stuff anywhere else. Give Lockaway Storage in Cedar Park a shot, you wont be disappointed. Thanks Dean and team, keep up the good work guys.
Ryan and the staff at this location have been superbly helpful. I left all my stuff in storage here while moving to California. I had a moving company come and pick everything up. Since I could not come to oversee the pickup, Ryan personally showed the movers to my unit and ensured everything went smoothly. I am blown away by the lengths the staff go here to make sure everyones unique needs are accommodated
Bobby was super helpful and made the whole process painless. The facility is extremely clean and new. We also got a great deal :)
Dean was so helpful and friendly on the phone, suggesting that I see the storage units prior to making a decision - good call! He showed me around the different types (indoor and outdoor access) and sizes so I could make the best decision. The place is so clean and organized! Very impressed with the facility and most thankful for Deans wonderful customer service. Thanks!!
Very friendly staff, clean facility, and fair prices! We have leased a unit from them twice now and will definitely go with them again next time.
My experience from start to finish was amazing. The facility was very clean. Charles was extremely nice and helpful. I would recommend this location to anyone.
Moving and getting stuff to the storage can be stressful. Made an appointment with ExtraSpace, and by the time I parked my car, the store manager Christina was already standing outside welcoming me. Her friendly and genuine demeanor immediately lift my spirit. She remembered everything we had discussed on the phone the day prior and showed me the unit right away. The entire process was not only pleasant, but Christina shared ways to protect items I plan to store. Although it was just renting a storage unit, I was treated like a VIP. The entire place is also super clean, no weird smells. Its not dark and creepy either. From the exceptional customer service to the level of cleanliness, ExtraSpace certainly has my highest recommendation!
Amy and Bobby are great people to work with. The best feature about their units is the ceiling height. I think my ceiling height is about 15 feet. Great facility and the price is very competitive.
Clean. Professional. In high demand! Online price is a good deal but expect a onetime admin fee and monthly insurance fee if your not using your renters insurance.
The manager is very friendly and helpful. Set me up with my unit, and everything went very smoothly. If you need to store stuff in this area I suggest using this place. Reasonably priced as well.
Joe at the Cedar Park location was both kind and professional. The premises are very clean. Id recommend Extra Space Storage to friends and family.
Extremely friendly staff! Very easy to rent a unit, the payments are very self-explanatory and easy to manage, and the facilities are very clean. First time here and they’ve been wonderful and made moving stress free and easy.
Great service, clean storage with automatic lighting and 24/7 security cameras. Eric did a great job explaining the process and made me feel comfortable with storing my possessions at his location. Highly recommend.
Great experience. Have had unit here for a few years. Dean is great to work with, always goes above and beyond to help. Clean and extremely safe. Would not hesitate to recommend to anyone.
Highly recommend Extra Space. Charles was very friendly and informative. The process was easy and smooth. My husband and I were in and out of there in less than 30 minutes.
The Austin Toros (NBA D-League affiliate of the San Antonio Spurs) were looking for storage space located closer to the arena and we were very happy to find Lockaway Storage. The facility is clean, secure and easy to locate off of 1431. Dean was extremely helpful in finding a suitable unit. We would definitely recommend Lockaway to anyone looking for storage space in the Cedar Park area.
Nice facility. Employees are very attentive and willing to go above and beyond to ensure tenants are happy. Highly recommended! Sergio made sure the unit I received was what I needed.
This is a great place to store your items. Charles, the manager, was very professional, friendly and informative. You just do not see that level of customer service very often anymore.
We have had a great experience at lockaway storage from move-in to help with any questions we have had since having the unit. Dean the manager is very nice and helpful and had made our experience with the process of renting the unit to arranging payments for the issue. He goes out of his way to help you and feel comfortable with any questions you may have. Our experience had been nothing but positive with all our interactions with him. I highly recommend renting from them. The facilities have always been very clean and you feel safe when going to the units.
Bobby at Extra Space Storage was wonderful to work with. He was very helpful, knowledgeable and friendly. The facility was so clean and accommodating that I’m glad I chose this location to store my items. I’ll use this company again.
Charles was so efficient and courteous. I felt very welcomed immediately and impressed with the facility. Thank you, Charles for a great experience!
Clean facility at a great price. Friendly staff and decent access hours 6am-10pm.
Bobby was so easy to work with and this place is great. Amy was great at convincing Bobby that a car won’t fit in a 10x10 that’s climate controlled. Can’t wait to run my crossfit business in the parking lot. Extra Space Storage employees get a discount.
Chris was efficient and very energetic. Space is clean and well kept. Price is very reasonable.
Best storage facility I have ever used. The customer service here is exemplary. Dean is a great guy and went above and beyond my expectations. I will be recommending this place to all of my friends.
Terra has done a great job with helping me find the very best storage unit for a reason price.
This is a great clean and quiet facility. Plenty of carts and always an accessible loading area. It really makes my ins and outs hassle free. Quality Quality!
Great customer service. Bobby and Amy were very friendly and helpful. I have used this storage facility for a year now and have never been disappointed.