Even though the line was long, there was a note posted on the door, explaining that before you walked in. The workers worked efficiently and the line consistently moved. The music was good and the employees friendly. I will definitely go back, even if there is a wait.

I had a great experience at this UPS right here. Kaleb and Meagan (hope I spell yalls names right) did an awesome job helping me out with my package. Definitely recommend!

Always so speedy even if the line is long, including at Christmas time, which is rare to find at any shipment place. Everyone is super helpful and friendly! We go often for our many return shipments, and we have always had a great experience.

I’ve never taken the time out of my day to write a review before but I had a lost package after shipping it through these guys and they immediately started helping me throughout the claims process being very patient efficient and great at what they do if you need to ship anything I recommend going through this store (Fanny was a great help!)

Love this place, employees are great here. A bit over worked but definitely still friendly and pleasant.

This facility is always professional. I have been there numerous times, and found the staff to be knowledgeable, accommodating, and courteous. A few days ago, I had to return an article to a company for the first time; however, I couldnt complete the final transaction to receive a code. When my husband took it to this UPS facility, Lulu jotted down the instructions, and I was able to complete the transaction in just a few minutes. We seniors truly appreciate that type of customer service!

I absolutely love this location! Im not sure if all locations are created equal, so I continue to go to this one. I just walked in there with a box I bought at home Depot and pre printed label I received to return my sons online school supplies. Yall! The young man didnt bat an eye before saying no worries Ill get it put together and taped up for you, and gave me my receipt with tracking. I am usually slightly, and I mean that seriously, more organized than that but not much, and they have gone above and beyond every time! Highly recommend

Perfect in every way! So kind nice and helpful!

Super helpful and knowledgeable staff. I had a handful of needs (including notary) and she was so swift and efficient! Definitely recommend.

If your in a rush with prepaid label dont expect a quick trip here they hate when people just leave a package if you dont want a receipt..Hutto location would let me skip the wait and leave the package the staff was very trustworthy no packages were ever lost.

The Gentleman who helped me did so informatively, efficiently & above all pleasantly. I’ll know soon enough if the package is delivered as remarkably.

I sent some eyeglasses to my son in east texas from cedar park. I sent them as cheap as i could. They arrive in less than 12 hours. I was surprised. Not my first time to use them. Its where I go when I got important sh#t to send someone

The UPS store in Cedar Park, is the Best one, I have ever been to! The staff are so friendly and welcoming, and the service is spot on!! I am so happy this is “my store!”

Amazing service. Super nice folks.

I have used this location several times since moving to Cedar Park and they are wonderful. I have had things printed, done the notary services and shipped several boxes. The staff is always friendly and helpful. I have seen people get irate with staff about the occupancy limits due to COVID and the staff always remained respectful and polite while reiterating the policy. They acknowledged me every time I entered the store, made polite conversion while the computer loaded. I am honestly shocked at their bad reviews and cant help but believe it was an off day or past employee who warranted the reviews because the folks I have encountered in the past 8 months are all wonderful.

I enjoy going to the store every time as they are fast efficient very friendly and are very well organized and it makes it for a very pleasant experience

Good customer service. It was fast and quick, no waiting in a long line, like at the post office.

I have had a mailbox here since June 2019. This place and its employees are so fantastic. They knew who I was when I came in and I always felt welcomed besides getting great customer service every time. Shout out to Edgar and the woman with the reddish hair whose name has escaped me. They went above and beyond! In December we moved out of state and my mailbox at this location had expired. I had a very important document coming to that old address and Edgar made sure that they put it aside and they even reached out to me on Facebook when they had the wrong phone number and sent it to me! So glad there are businesses and people like this out there in this world to help out even when they dont have to! Thanks Edgar!

They always seem to get the job done and lots of positive feedback from those who I ship to. Definitely recommend.

Never had a problem and always quick, friendly service!

AlwAys masked up and helpful and friendly.

Always extremely helpful! Plus its next to a bbq place so if the package is really heavy you get go next store for a refresher.

Had a terrible experience with an employee here yesterday. Came in to make some amazon returns. I had 3 QR codes for about 15 item returns. This employee did not know how to make this return. I was making this return for my wife, and I did not know how the return worked either. In the end, I had to leave this store and go to a different UPS store because the employee didnt know how to help me. Turns out he had put the shipping label over the QR code description that showed which item went with which QR code. In the end it was very frustrating. If Amazon and UPS have an agreement to work together, the employees should know the process of how these returns work. Going to avoid this UPS store from now on.

The Cedar Park Location always has great customer service. I go out of my way to go to this location. Andrew always provides amazing service with a friendly greeting. I highly recommend this location.

Been here several times for different services- notary public, purchase returns, sending packages. Always very friendly staff, very knowledgeable staff, very efficient.

I have visited this UPS location several times over the past few years. Always professional, efficient, knowledgeable, and friendly service.

Very friendly, great service, and a very convenient location!

Dont go for notary and print.Went twice and they couldn’t do notary.Not sure why. She would read the document and call someone to confirm then come back with sorry cant do.Print service:Other Ups let you print directly using usb, this location doesn’t, you need to login to thier pc(2.95$) for 5 mins so you can print a single page costing some 8 or 10 cents additional.The other staff was really good and helpful in other services. Just don’t like notary and print service.

Always cheerful, courteous and efficient.

This place have the worse service ever I felt discriminate for Edgar one of the employees there. I take a document to be notarize add I have my consular ID, and he just said. I will not doit if you dont have a state ID, I been notarizing documents for year on all ups stores, banks etc. and this fnk.... guy just turn around and ignore me. You are a ash.... Edgar.

Been coming here for years. Always great service! No mask, no problem! No sheep here :)

The notary was awesome. Very quick and efficient! Thank you! Each employee in here seems to be on their game. They were all very helpful!

Shout out to Andrew and Ed!Service ✔Friendly staff ✔

I was very impressed with the staff, friendliness, and knowledge level at this store . They are very professional, the representative that assisted me is Megan, she knows her stuff .

Comically bad. They wanted to charge me $23 for a box. A normal sized box, not much larger than a medium flat rate from USPS. I laughed and said no thank you, of course. Head over to the Pakmail not far from here. They charge sensible prices ($7 in this case) and were very friendly.

Just dropped off 3 bags that need to be shredded. I never been to this location and have a PO Box at another Austin location but this was more convenient today. My concern is when I usually get documents shredded the staff will drop it in the secured locked storage container in front of me. This location stated the storage container was full and had another one in the back that I couldnt see that they would place it in. Definitely very concerned about their response and reasoning. Next time I will go to my home location that follows policy and allow customers to see it being placed in the security container.

At about noon, I was quoted a price online of $18.75 for shipping a package. The quote instructed me to take the package to a nearby UPS store. At about 3 pm, I took the package, packed and ready to go, to the store and they wanted $38.75 for the identical shipping method. When I asked about the discrepancy, they claimed that UPS changes rates throughout the day. I doubt this is true. I refused to ship and walked out. I called the national UPS line and they informed me that each store is independently owned and charges can vary. I doubt they vary by over 100%. Charges for shipping should be fixed once quoted through their online shipping cost calculator and they direct me to the local UPS store for shipping. This UPS store gets a failing grade from me and the UPS company as a whole gets a very low rating from me for allowing such shady operations to occur at privately owned UPS Stores, which are associated with the UPS name.On another occasion, a few months ago when shipping a return to an online vendor with shipping charges paid by the vendor, I requested a receipt and tracking number to prove Id shipped the item. The clerk at this same store refused to give me a RECEIPT or TRACKING NUMBER. This again is a dismal failure of this store and reflects poorly on UPS in general, regardless of whether this store is privately owned or not. UPS should not allow their name to be used by such poorly managed businesses and such a store should not even exist.

I was totally impressed by the service and quality of packing. Edgar was so helpful and alleviated all my fears of shipping treasured paintings, crystal, and fine china. Everything arrived in perfect condition. I would recommend this business to anyone for their customer service and quality work. Peyton was a master at protecting all the fragile items.

Fast Service, Friendly people

The people here really dont know anything about their service. I asked the manager multiple questions regarding a large package needing to be shipped and he couldnt answer them. Asked what the size limit was for ground shipping a large package and he had to ask Google... And even then he didnt give me an accurate answer. Went to FedEx and they were much more helpful and cheaper! Dont waste your time.

This was my first time at this location and I will be back. The store smells great! Its the first thing you notice.There was a line but it moved quickly and the whole staff was smiling and genuinely friendly. Great experience which is rare these days.i will definitely go back there for our Ebay store shipping needs

With the shipping rates as high as they are I am amazed anyone is shipping, I am sure big companies are getting discounted rates but I am shipping one 20lbs package is almost $100.

Horrible customer service. Ask people to wait outside due to covid-19. Then they come and lock the door and tell everyone waiting on outside they wont be helped because they are closing. Absolutely unacceptable service. UPS needs to address this absolute lack of concern for customers.

I dont have to visit here often but when I do the service is always fast and friendly. Sometimes Im just dropping a package that is already labeled and sometimes I need more involved help. This is a great location for your UPS needs, very friendly and helpful employees and always an easy experience. The parking is a bit awkward just because youre competing with HEB traffic, but its doable.

Good job and friendly

Excellent service, very detailed and thorough. Christine and others gave been very good here.

Completely unprofessional, managers ignore me right to my face when I ask a question, employees dont know how to fit to page and try to make me pay for something I dont want. And there the highest priced printing in the industry. No good!

Showed up Wednesday at 830am. Still closed.

I went in this afternoon to return an item for Amazon. On my amazon instructions it states to bring the item and the store will print the label and pack the item. The store manager Edger was very condescending as soon as he noticed I didnt have my item packed. He told me to buy a package so that he could send the item out. He refused to do anything else. When I showed him the instruction he said that they do not send items out if they are not packaged. Another employee butts in and says that they wouldnt make any money. After speaking to the UPS headquarters they explained that there are many different contracts with Amazon and some stores arent required to package the items but there are many different way to explain that. The reason I am writing this review is because Ive had enough of their terrible customer services. This is not the first time Ive encounter this treatment.

Quick, courteous, efficient.

I came here twice to drop stuff off on 2 separate occasions - once for AT&T, once for Amazon returns. I didnt use their shipping services. Got good and prompt service both times with pickup receipts. Wouldnt hesitate to come back if I need something.

Today I had the privilege of having Christine help me. I had an Amazon return that couldn’t be returned at Kohl’s. When I got there evidently I hit the wrong button and didn’t have my printing label, well, this precious employee was super patient with me and walked me through canceling the return and resubmitting the return instead of me having to drive all the way home and come back. This was HUGE to me because I am a care taking for my MIL who has Alzheimer’s and leaving the house with her is very hard. So, I just wanted to take a minute to tell UPS, you have a treasure of an employee and will be back to that store!!

Absolutely unacceptable that this store is closed at 0830 on a weekday morning- especially when sign says OPEN and the store hours are posted that you open at 0800! The pandemic shouldn’t affect your hours right now- 3 people were waiting outside because your sign says open at 0800! Won’t be back!

Went in today to ship multiple Amazon returns. There were two men working the counter, both with longer brown hair and beards. The one with longer, darker hair and glasses waited on us. I had my return information in my email and told him that we would have to do individual labels. He cut me off before I could finish talking stating that I needed to “itemize” each return. He actually put his hand up in front of my face, to stop me from talking. I told him that I had already done that and just needed envelopes. I don’t know how to describe the tone other than to say that he spoke to me like I was a complete idiot. I feel that he intentionally went out of his way to talk down to me and make me feel stupid. He was not helpful in any way and was giving very few details so that I had to clarify to make sure I understood him correctly. I left the line, which was very long, and went to put my items in envelopes. I didnt even mind having to do that, because I understood that was the process, but he had no business communicating in such a rude, unprofessional manner. After doing that and getting back in line, the other gentleman assisted us and was very polite and customer service oriented. He apologized for the wait, thanked us for being patient and did not appear to be frustrated with the multiple packages and labels. During this time I observed the other man interact with 3 other customers. He continued to belittle and talk down to every one of them. At one point he told another man, “I don’t even know what you’re doing right now”. I was so appalled by his behavior that I actually almost said something, but for everyone’s benefit, including mine, I did not. Instead I’m leaving a review here in hopes that someone in management or even the owners will see.My advice would be to remind this young man that none of us want to be spending our Saturday standing in line at the UPS store, but we are paying customers. He gets paid to do this job and last time I checked the job is voluntary. He obviously does not enjoy working in a customer service role. He just seemed frustrated and impatient with EVERY person he waited on. May I recommend a job that is not customer facing? I do not think he is unintelligent and maybe that’s the problem. Maybe he is just so much smarter than the majority of the population that this job is beneath him. In that case, he should do himself a favor and just move on to the thing that’s actually going to bring joy to his life.I will never step foot in this store again because I would hate to have to come face to face with him and be talked to like I’m an idiot. To the dude he was working with.... you seem to know that your coworker is rude and seem embarrassed by it. You should let someone know about that.

Is there a minus that we can use. I gave a package to the guy for a return. He threw the box onto the counter. I asked for cheapest way to ship so figured I would get slow but good service. I did not notice until I got home THERE WAS NO TRACKING NUMBER. Checked the company for return credit for a week. No credit so went back to the store. Young girl rudely told me it was mailed through USPS....and it was not their problem if package was not received. Walked away as I was talking to her. Will be filing a claim, just hope it works....we will see.

The proffesionalism displayed by Danny and the rest of crew was amazing. Had an issue with work mail and they resolved my issue without hassle. They truly showed the proffesionalism we expect as customers. Thank you so much 1386 location!

Just left the store, shipped 2 bubble mailer packages, my cashier Thomas was super helpful, he had a great attitude and was very patient. Love that store.

Employees at this location really dont want to help you. Came in with a barcode that was a bit blurry so she couldnt scan. I said lets try the one on my phone. She said she cant use that. I asked why and she said she cant print it. She said I could use the computer to print for $2.25. I had difficulty with the PC and when she looked she said for me to email it. When I pulled up the label on my phone she saw it and said we can use that. Told her thats what I was referring to before you made me pay to use the PC... No apology... Just used the app as I knew I could...

Waited 10 minutes to be able to drop off a package that was ready to go.

The woman working there couldnt have been more rude to me and my husband when we came in to ship a bike rack. I came based on the website saying they could package anything from a grandfather clock to a motorcycle. So was surprised when they could not help me. But worse was the girls attitude. She clearly didnt want to be bothered by actual paying customers. I wont be back even though I was able to find a box myself to put it in. Ill take my business elsewhere.

Ive had several very hit or miss encounters at this location. Sometimes its easy and great! Sometimes its much harder than it should be to get things done.

They had two old grumpy people working at this UPS. The older guy helped me he was grumpy most of the time when he was helping me. I understand that it was Christmas week and theyre busy... Hello? You dont greet customers like they are nuisance. The older lady switched with him to do my transaction and I was relieved, but she still have the same attitude!

It’s not enough for you to carry your boxes into the shop, you have to carry it to the back of the counter. Mean employees. Terrible experience. Only chose this store because it was the closest to my location.

I recently moved to Cedar Park, less than a mile away from this UPS store. My experience with the UPS store at my former address was exceptional. Imagine my surprise when I was treated like an intruder on their time and business. I also was told that Id have to pay $5 for them to print out a free return label. I hung up, called the Office Depot just across the street from them, and had my label printed out and my package taped and sent out within 15 minutes. Office depot is where I will go from now on.

Ive had multiple deliveries made here and they would hold them for me and charge a $5 pickup fee including ones from Fedex carriers. Suddenly today they decided that they were no longer going to take the ones delivered by fedex. So a time sensitive package with live animals is now going to die because of their ignorance. If that was your policy you should have not gone against it for the last 2 years and post something in your store that states your policy as well.

Lost a very important document package that contained a lot of personal identity information. Staff was helpful regarding the matter but did not change the fact the package is gone.

I have come to this store for a number of services including public notary, package drop-off, and printing documents. Excellent staff and service; no complaints.

They wanted to charge me $83.40 to ship a package, so I asked them how much it would cost for USPS. They said it would be around 100. I decided to cancel the order and I went to USPS instead. I was able to find a smaller box and it eneded up being $23. Thats with an extra $5 for $200 worth of ins. I will never go back to this store again. They cant be trusted.

I went in last Saturday I was the only customer. The female employee was very rude must have annoyed her cause I came in and stopped her from phone time. I have been to this location 2 times and both times were not great and my first time was just a return and both times were unpleasant.

This is the place I have gone for the last 8 months and now they have decided to make changes. You have to pay by credit card to use the computer to print. Its a $2 min. mind you. They wont allow you to email the document to them to be printed either. Not everyone has a credit card, you should make sure you have options for those people as well.

Terrible customer service. Not only did they lose my package, but the woman wouldnt even help me try to locate it. I would highly recommend driving the extra distance to a different location.

Very nice! Just gave my phone # and guest Service person pulled up all info of my previous shipments. Bamm!!!! in and done in 4 mins! 💗 Love Love this!!!!

I cant say enough good things about the people and the service Ive always gotten at this location.

Showed up to have doc notarized. Signed the document with the female notary employee standing in front of me in full vision of her. Then she said she wouldnt notarize the doc bc I didnt wait until she had me sign her book.

I usually leave packages here that have a pre-printed label and have no problems to date with packages leaving the same day. The cutoff for same day departures is about 5pm.

Just awful. They charge 80 cents for a 48 cent stamp. When asked why, the lads flippantly said, well we arent the post office so we can charge whatever we want. Incredible. Use the USPS.

Called in to ask about where i can get a styrofoam shipping box to ship plants. the man was irritated with my call, and said we only buy boxes from one place and theyre not styrofoam.... sorryI thought the ups store was a company that could provide solutions to my shipping needs.. I was totally mistaken.. this company just wants money for doing the easy part.. Its the customers job to locate and purchase a shipping box. dont call this place unless you already know what your doing, and have your money ready.

Was extremely helpful and nice when I called. Answered all my questions and also ran a hypothetical to pull up an estimate.

Horrible customer support at this location. The guy with the long black hair is one of the rudest customer service reps Ive ever dealt with and I rarely write reviews. We cancelled some of our business services and was told to drop off the modem at this location. I get there with the ATT account number printed out and the guy tried to tell me that is not an ATT account number because it starts with a 0. He then asks what the phone number is and I say there is no phone number it is an internet only account. I call ATT while standing there and they say yes they have millions of accounts that start with 0 and it stands for a DSL account. The ATT rep said I could drop it off or just keep it since this one device was paid for. I tried to tell the UPS store guy so if anyone else asks he knew and he just turned around and ignored me. I went right over to the ATT store down the road and dropped it off just fine and was out of there in 20 seconds.

I literally watched the staff service someone else of a different race and gender ahead of me, take their item to the back to complete the transaction. Turn around to see me at the register and not come assist me and turn back around and remain in the back. He proceeded to talk to his co worker who was sitting at the desk and on the computer about Verizon and hospital bills (both coworkers with their backs turned to me) After still standing there, the coworker who was sitting at the desk on the computer finally said can I help you. Mind you I was only there to drop something off to a PO Box, they wouldn’t get my personal business here ever. I will also be sending this up to corporate office where I have UPS staff in my family.

Terrible service and just plain rude. Also don’t even think about trying to ship gun parts.

Always courteous and prompt service.

The multiple times I have used this place, the staff are prompt and helpful.

Nice professional and quick. Almost didnt go because of the reviews but reviews arent always right.

Closest location in Cedar Park. Gentleman that helped me was friendly and fast. Otherwise, nothing above average.

I am a small business owner from out of state relocating to the Cedar Park/Austin Area needless to say I am living between cities. I use the UPS stores in Fort Walton Beach and Navarre Florida for my everything and never have I encountered such RUDE customer service.Mandy my associate was extremely standoffish, talked to me like I was a child, and made it so difficult for me to attempt to ship something because I have an out of state address on my account, I left the UPS store and chose to go to USPS across the street.I will never return to that store, and dont recommend it for small business owners.

Total ripoff. $23 Dollars for mailing 4 contact lenses boxes as cheap as possible. Too bad I am forced to give them a star. Dont go here unless you want to get ripped off.

This store has changed entirely for the worse since it changed ownership. New staff is rude and uncaring. Havent had one good experience since takeover.

Good team actually going out of their way to help customers, rather than treating customers as nuisances.

They refused to accept my return although it is a valid!!!

Fast and easy

They should fire everyone in this store they have no clue how to use a computer and their attitude sucks.

Way overpriced for their packaging supplies. They also take a very long time to do their jobs.

Been to this location for Notary, they did not accept government issued Indian passport. Just to make sure I call other UPS stores and found they will accept any government issues ids. Did my Notary in other location close by. Just a time waste.

Fast, friendly service!

Super crazy expensive with tons of small fees for shipping packages. Absolutely ridiculous. $47 to ship a small light package. Will never us their services again.

Typical ups. Nothing special to note

Very friendly and helpful

About the service you would expect from a UPS store.

Amazing people and service!!