I have been going to Stone Springs Auto for a few years now. Every single time I’ve had excellent service and honest feedback on my car. Once I couldn’t get a ride back to the shop for my car, so the owner came and picked me up. That’s just one example of the above and beyond service I’ve received. This last time I went for my car inspection. Again, amazing service and explanations for every step of the inspection. I highly recommend this shop for anyone needing car repair or inspection services.
Always polite and courteous. Very thorough on finding your problems in solving them . Quality work and decent prices. Someone you can trust.
I requested a quote through their website to replace front and rear brakes. I got a reply first asking me to bring my truck in for a checkup and then asking me for my VIN (which I gave them), then I never heard anything else. I usually turn my own wrenches and Im not one to drop off a vehicle and let the shop have carte blanche to make whatever repairs they see fit.I followed up on the status of my quote and still was ghosted. I suppose they have enough business and dont need mine.
I live near South Riding, but drive to a mechanic in Fairfax that I have been using for almost 20 years because he is trustworthy. I went to Virginia Auto Service on the recommendation of a friend. They immediately identified me as a new customer and were eager to help me. I noticed was a brand new alignment machine in the bay which is a good sign. The shops service is fast, professional, up-to-date and honest. This may become my new go to shop in my neck of the woods. I will definitely return and recommend them for Virginia State and Emissions Inspections.
TLDR.Though few and far between, I found trust with Stone Springs Auto.Brought my vehicle to the local dealer service shop for state emissions test, where the test was not actually performed due to the check engine light being on. This was rather unexpected, given Id just exited it - left in their service queue - without that light on. In fact, I dont recall ever seeing that light on while the engine was running. Regardless of improbability, still quite possible. [Fast forward] P0705 OBD code was given by service shop. I discovered check engine light would require a $150 diagnostic fee and the likely part fix - together, would cost well over $500.A couple days later, received the RapidPass letter via USPS that the emissions test actually done11 days prior to the in shop emissions test - PASSED. FWIW, the in shop emissions tests dont test (actual) emissions, rather queries the OBD system, but regardless obviates any prior RapidPass road side (actual) emissions test!Funny. I assumed the emissions test were to reduce actual emissions for a cleaner environment and the actual emissions should take precedence. EPA settlements on record would effectively agree, even if their regulatory oversight on these in-shop tests (not much different between states or make and models), are rather myopic, to be euphemistic.After a visit to a local parts store, where I asked the manager which local service shop *they trust themselves* - I visited Stone Springs Auto. They confirmed the OBD code but they went a step further after hearing out the details of my emissions test adventure. After a call to the state emissions help desk they were able to do the state emissions test in their shop - it PASSED.
Had both my safety and emissions test done by this auto shop, Nick was my technician and it was smooth sailing. Very knowledgeable and professional quite friendly too.I live in the area and was glad to have found them so close by....I do recommend this business.
I moved back to the area over a year ago and was looking for a shop to have my old Jeep worked on. This shop came recommended to me by a friend.The owner, Dolf, is honest and explains everything that needs to be fixed with all the prices up front. Dolf and his team go above and beyond to help their customers.
The best auto shop experience I have ever had.My husband, my daughter and myself ended up at the Stone Springs Auto Center at different times with different cars, but all of us had the same great experience and became the regular customers.Highly recommend to anyone!
Friendly shop. Know their business. Would recommend.
Very slow for state inspections. Also felt like they constantly try to upswell you on work for your car.
Would recommend any and every time. 100% fantastic.This is the most trustworthy business I have ever dealt with. I bought a truck with no warranty (big mistake) and immediately had to replace the engine. They worked with me to understand the problem, repair options, and select the right one. Spectacular customer service throughout the entire experience. Their staff are expert mechanics. You can trust this place.
Always exceptional and efficient service! Prices are beyond fair and owner is the nicest guy youll meet. They have always taken great care of all of our vehicles.
Good prices. Good work.
Great service friendly staff, They dont try to up charge you. I have been going to them since they opened for oil changes and other car needs.
I came here for a check engine light and it blossomed into a battle with the warranty company. Through it all Lonny (Maybe misspelled Im sorry) was extremely communicative and jumped through a lot of hoops holding the warranty companys feet to the fire. In the end a new transmission was installed, its been several weeks and no new light has come on, the truck drives fine, I have recommended them to my family and I would go back again. This is a good shop that treated me well and you should give them a chance.
Extremely honest, very quick you will not be sorry as we all know how difficult it is finding a good honest mechanic. Take my word you wont be sorry.
Awesome experience. Im normally hesitant about getting anything with my car done, since, to be frank, I know very little about them. I had some issues with my vehicle that I was assuming would be large hefty price tag problems but Stone Springs fixed my problems pretty quickly and were highly affordable - even gave me a discount! They also helped educate me about my car and were all very personable. I really appreciated that they took the time to explain some things rather than be patronizing or try to take advantage of my lack of knowledge like I feel many other places do.So, if anyone is having any car issues or need maintenance I can attest that this shop is genuine and a great one to go to! Thanks Stone Springs!
Ive done inspection/emissions on both our cars and they are so friendly and trustworthy. This is the only place well be taking our cars to!!
Outstanding service. The technician didnt just take the time to explain what he was doing he also registered my vehicle with DMV for both the inspection and admissions. I highly recommend Stone Springs Auto service center.
An absolute fantastic shop. Fair, honest, and super customer service. Great place to have work done, they will find the issue and won’t overcharge you for it. Took my car in for transmission issues (wanted a flush), turn out it was a blown motor mount. Replaced motor mount, car runs perfectly again. Super grateful to find a quality shop in the area.
As a woman, Im hesitant to go to a male dominated establishment...but not this place. I never felt that they were trying to BS me into getting additional unnecessary services on my vehicle and the work is top notch. Cordial, professional, courteous staff.
I have visited this mechanic before for minor issues (tire damage) and always left with a good impression. Today, that changed. I made an appointment for transmission service due to check engine code. I was turned away!!! The owner told me that is covered by my powertrain warranty and to visit certified dealer. He was right, and saved me money at his own expense!! He told me to come back if they wont help, but Ill be back regardless!!
I have spent my entire life in the car industry, my last ten years before making a career change were as a technician, service advisor, and then assistant service manager. After making the change I no longer had a shop at my disposal to work on my vehicle so I looked for a local shop with good reviews. My first appointment I made two weeks in advance, it was to have my windows (which were not operational) looked at and if time permitted to check on a vibration I was having at highway speed. I dropped my car off the night before the appointment, the next day I had to call at 1230 to see if there was any info on my car. The person on the phone told me that they are behind and have not gotten my car in yet. No problem, I needed my car for work the next day and told them I’d be there around 430 to get it and they could let me know what was found. When I showed up they were putting my door pane back on my drivers door and told me that they had run out of time to finish the diagnosis but know the motor and switch are good. Not an issue, I understand things happen. They charged me half the daig fee and told me to come back when I had time and they would figure the rest out. A month later I made another appointment, I dropped the car off the night before same as last time. While I was out running errands the next day (at around 130) I realized they had not even looked at my vehicle yet, the reason I know that is because it started snowing that morning and my car was covered in snow still. So I called, asked what they had found. Their response was we are still looking at it we will call you as soon as we know, so they lied. They call me at 4pm and said the problem is deeper then they expected and are running out of time but know the motor and switch were good. NO KIDDING, you figured that out last time! I told them I’d pick the car up because I needed it for work again the next day. They stated that they closed at five and asked what I would like to do with the keys. I told them to lock them in the car. I showed up at 445 and they were already closed and gone for the day (they closed at 5 on Saturdays). When i got in my car one of my screw covers was missing and the other had been broken. I was very aggravated and waited to write this to calm down. If you didn’t want to work on my vehicle the don’t take the appointment. My old Honda isn’t the nicest vehicle but I rely on it.
I did inspection here it was my first time and will be my last timeWaited for one and half hourThey’re not professional at allZero customer service
I recently brought my car in to have a flat tire repaired - this was the first time I had been to Stone Springs. The managers were friendly and helpful and they quickly determined the flat was due to a screw stuck in the tire. They repaired it quickly and I was on my way. Will definitely go back!
I had the displeasure of dealing with this auto shop this week. I went in to get a tire flat plugged and the behavior of the owner was unprofessional, absurd, and extremely threatening to the point where for a second I felt he was going to hit me if I didnt walk away in time for not adhering to his wishes of standing in the sun if I wasnt comfortable sitting inside instead of standing behind the garage in shade or little further away under a tree. At the end of the transaction he apologized several times while saying that he likes people to stand directly in front of the shop in sun instead of anywhere else because those are the rules and I must follow them to be served there.
Dolf and Lonnie are great. Great service at a reasonable price.
They seem very honest and didnt over charge. Good local mechanics are hard to find, so Im glad I found them!
Super genuine, honest, and fast! Hard to find that in this area. I honestly was happy to pay them what they charge because they dont try to scam you like most places. Made a long term customer out of me and will recommend to others. Thank you Stone Springs!
This is a good auto shop. They are honest and explain what needs to be done and the pricing. They can get most things done in a few hours.
So happy with the service! We have taken all of our Honda’s to the dealership for years for service and they consistently tried to up sell us with unnecessary work. Sold was fair, honest and fast. We will definitely bring out cars here going forward.
Dolf and Lonny have been nothing but honest and respectful to me! Stopped by for a leak in my tire and they serviced it right away, were respectful of my time and didn’t overcharge! I highly recommend them and their team for all your auto needs! Thankful we have a place nearby that we can trust!
Very helpful and they were able to get the work done quickly. Super friendly staff!
I have gone to Stone Springs Auto Center a few times now to get my car serviced. The owner is very nice and personable. The shop is clean. Workers are polite and friendly. And they have NEVER upcharged me. I highly, highly recommend this place. Thanks, guys, for top of the line service :-). It is a relief to know that I have somewhere to go if my car ever has issues or needs an oil change.
This is the third time I have come to Stone Springs Auto and once again they took great care of me. They are friendly, knowledgeable and fair. Not to mention the work is impeccable! I will be a life long customer. Dolf, the owner is an amazing guy
Super friendly, knowledgeable and efficient. Will definitely be taking my cars here going forward.
The emissions guy is extremely rude, the manager is a joke. The emission guy had the audacity to bad mouth me when i was standing 3 feet away from him. Never giving this place business again and i’m posting a complaint on the neighborhood website so no one around the area gives them business.
They were very friendly and took care of my needs quickly while I waited.
Hello everybody looking for an outstanding, honest and top notch service center for you automobile, look no further. Dolf (owner) and his outstanding team at Stone Springs Auto Center in Chantilly are FANTASTIC!!!! I have an older BMW Z3 that was having some quirky computer chip coding issues associated with a dead battery. Dolf was incredibly honest, straight forward, very knowledgeable and friendly. He listened to all my concerns, gave me his time with grace, addressed and corrected my issue on the spot. A true gentleman. For sure I will be going back to Stone Spring Auto Center for future auto repairs. This shop and Dolfs team are the BEST!!!!!
Went to get my brakes checked out as they were pretty squeaky. Come to find out, it was just the moister and I had 40% left. It was a decent amount of work but Dolf (owner) took care of me and I walked away feeling like he was my trusted adviser. Ive also had my headlights replaced, and AC fixed here previously. Rates are great, shop is trustworthy and Doff is a hard working man with a great team! My whole family is starting to come now :)
My number 1 go to for inspections. Fast, honest, friendly.
I’m really grateful we found a mechanic close by that we can trust, very friendly staff and Dolf is amazing. He doesn’t treat you like a number but remembers your face and strives to do what is best for your car. He also can do body work. GREAT, GREAT, GREAT. 🚗🚙
This place is the best. I‘ve been here a few times now for minor things like tire pressure and state inspection/emissions testing. Never had to wait very long and everyone is so nice. If I ever need any major repairs or service done I am 100% coming here because my dealership is an absolute nightmare and a huge waste of time.Keep up the great work!
Owner is fantastic to deal with, very Honest.Got my scheduled maintenance for Honda Civic at this place, Lanny was quick.Pricing is competitive. (Much less when you compare it with so called Servicing brands and dealers)Highly recommended.
The staff is nice and the owners Dolf and Lonny are cool.. After they changed my waterpump and radiator I havent had problems since. Thanks Stone Springs Auto!
Nice guys there.. honest & quality work.. Ive been there multiple times for simple & complicated issues.. always taken care of quickly for a good price
I am so happy we finally took our car to Stone Springs. I remember Dolf from when he used to work at another shop. So honest, and I never felt like he was telling me things I did NOT need done on my vehicle. I finally feel like my car is being well-taken care of again. They use ceramic brakes, which are better for many reasons, and to get all 4 of my brake pads replaced?! Beat out the competition, by far. Cannot recommed this place more highly. And since it used to be a Jiffy Lube, you can watch them work on your car. Talk about transparency.
The service was top notch. The technicians were honest and upfront with diagnostics of my Vehical. The prices were fair and equitable. Ill definitely bring my 2 other vehicles to them to do work on.
Great and friendly service. They really take the time to explain issues and are very honest in talking through your options. Dolf is a great advocate for his customers.
Happy to find this place. It is a shop that is truly focused on customer service, which is rare. Didnt try to upsell me on anything, did the work I requested quickly and professionally, and gave me some advice on work to be done in the future. Owner came out to chat when he wasnt busy, and it was clear that he is looking to build a long term customer relationship, not just try to sell you everything he can on your visit. Highly recommended.
I was changing my car tire today and when I looked away with my tire off, my car fell brake rotor first! It was clearly frustrating, but Dolf from Stone Springs Auto Center did his best to set me up with an appointment as soon as possible. When I went for my appointment, I can see why people love this place. Friendly service and fast (but accurate) diagnostic check. They found out that other than minor dings, my rotor was not severely damage. Also, they did not charge me for the inspection which I was not expecting! They managed to turn my stressful day into a pleasant day!I will definitely come back for other services, and I will definitely recommend my friends to check out Dolf at Stone Springs Auto Center!
Rude and unprofessional
Its so nice to find and old school mechanic shop this day and age. If you are tired of the chain auto mechanics trying to sell you stuff you dont need and just want an honest opinion when your car is in trouble this is where you need to go. Its such a personal place that the owner will sit and talk with you while your car is being worked on you dont get that any more its nice to see. I wont go any where else.
Knowledgeable techs doing good work at good prices. They didnt try to upsell anything and all work was done quickly and to standard. Highly recommended.
Great shop! Great work and prices are very competitive. Dolf is the MAN!
Honesty. Honesty. Honesty. Great service too, and the best part is you get to support local business. I highly encourage using them.
Friendly staff, very thorough recommendations. Worked on my Honda accord, very pleased with the outcome. Convenient that they also do body work.
Small non-chain shop with lots of experience and knowledge. Owner and techs are straight-shooting with reasonable rates. Soon to be a one-stop shop for all your car repair needs!
Great service. My new go to for automotive needs.
We are so glad to find Stone Springs Auto Center. We have several used cars in our extended family that always seem to need some work. Its important to find an auto center we can trust and does great work at a great price. Dolf quickly gained our lifetime business with the first repair. Customer service was excellent, the repairs are done quickly and the charges are always what he says they will be and are always reasonable. He never tries to upsell things that are not needed and offers suggestions for keeping cost down. He is honest and appreciates your business. I would recommend them to anyone!
Great mechanics and reasonably priced. Going here was a GREAT experience
The Stone Spring guys had me in and out today. Did the oil and tire rotation. Best of all they found a nail in tire, had it plugged and back on the road. Thks.
Great work done when I bring my vehicles.
Owner was knowledgeable and helpful. He even took me in the shop area to show me what was going on with my car. Told me what he suggested and saved my a few dollars by letting me know what I did not need(last place told me I needed right away). Will be going back.
Dolf, Lonny - and the crew theyve surrounded themselves with for years - are legit! I feel blessed to know Im not being hosed (like Ive been by other local shops) when they effectively service every aging vehicle in my familys fleet - ranging from temperamental German imports to breathing new life into a 64 Chevy pickup.
Great one stop for your autos service.
Fair pricing, skilled mechanics and an owner that is always there and genuinely cares about his customers. I would not take my cars anywhere else.
Friendly staff and a nice clean facility. Definitely recommend.
They are warmly welcoming and friendly. And very professional to fix in timely manner.
Honest and fair shop. Recommended.
I always always always come here because they are very honest, very thorough, and not over priced. 😀 thank you!
Awesome service at a great price!
Reliable with work and timing and they did a great job to our car all the time!!!
Dolf always takes care of you! When I found out he opened his own shop I instantly decided where I’ll be bringing all of my vehicles. Stone Springs Auto Center is my #1 stop every time!!!
Super friendly and helpful family owned business.
Good, honest mechanics at a reasonable price.
This is the Best place to take your vehicles.
Agree with all comments here.. oil change in/out less than 30mins plus recommendations but no upsell! Not your typical chain; nice guys .. Welcome to the neighborhood!
Dolf and Lonny are great to work with. Prices are fair
Great workmanship and done on time.
Great people and even better service.
Great service and friendly staff.
Accommodating and considerate.
Poor service