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MobileSentrix
4315-D, Walney Rd, Chantilly, VA 20151, United States
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MobileSentrix
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Mo
Review №1

We have been using Mobilesentrix for almost 5 years now and their product has good quality and with more product options.Online system is straight forward very user friendly and always up to date, consistently being improve for easy of used.

Ni
Review №2

Mobile Sentrix rules! They have the best parts! Best customer service always a fast response!

PH
Review №3

Mobilesentrix, you deserve more than 5 stars for the amazing service that you provide to us small businesses. Fast response, faster shipping, kind and friendly staff! couldnt ask for more. Keep up the Good work guys👍👍❤ However, let me not forget to thank Nicole Russell at Cellbotics for introducing me to Mobilesentrix. We at Phonefix Omaha appreciate your services!Thank you all!

So
Review №4

Big shout out to mobile sentrix, and a special thank you to Said for helping advancing my company. Always willing to help . Great customer service in shipping mobile screens. As well as satisfying customer needs.

Wa
Review №5

I ordered LCD and paid more for shipping to get it earlier when I called and asked about my order they were making excuses and asking me for seller permit. I submitted my seller permit and then called next day so they have cancelled my order with out letting me know. I don’t have excuses to my customer how to convince them since 4 days they are waiting for their phone to be fixed. 😡

iT
Review №6

My company has been using mobilesentrix for the past 4-5 years. Not sure where the 1 stars are coming from but I have never once had an issue with their RMA dept. I have gotten paid on almost everything I have had to warranty through them. BEST IN PHONE PARTS BY FAR 100%.

va
Review №7

I’m a owner of a Repair / Sales store in Florida and have dealt with MS for a while now & always have good service … last week we had a customer at 8:10pm who needed a screen for next day & Siad went ABOVE & BEYOND (couldn’t guarantee) but did everything he could to rush my order at such last minute notice & the BEST part I did receive it next day and customer was super happy !! Thank you for all you help !!

Co
Review №8

Literally THE BEST SUPPLIER I ever dealt with. I been in business 10 years already and ordered from numerous suppliers from China and so many here in the U.S. Ive used and tested so many suppliers to make sure I get the best parts for my customers and NO ONE ELSE has beat their customer service and parts quality. The fact that they keep adding more as well like game console and Macbook parts is awesome because I can get everything next day for just $15 to my area in Chicago. Makes the service look even better to our customers when they are being told 3-5 days from other repair shops around me and I tell them next day. Its worth the extra shipping charge. Highly recommended!

pe
Review №9

Masood was amazing, he was able to solve my issue with the shipment, and I received a call from Management with apologize, there parts are Best.

Ad
Review №10

Excellent staff, great customer service, product quality is beyond expectations. I had a small problem with an invoice the other day, I called customer service, my call was picked up by a gentleman called Saeed, he handled it and solved for me, that is the sort version of my story, but the follow up and the work from his side made the solution possible, thank you Saeed and always pleasure doing business with Mobile Sentrix 👍👍👍

Iv
Review №11

Very bad experiences. When it comes to getting phone screen exchanged under warranty good luck, even if you have customers video showing screen is defective not working right they dont care. Just transfer you to different people and arguing with me about it.

Ga
Review №12

Good prices for phone screens to buy, but if you expect to get warranty for screens look elsewhere. Always issue with the warranty. I bought a lot of screens from them, every time screen is defective they would argue and refuse to do anything about it. They just disabled my account after I had an argument with them after another issue with defective screen.

Br
Review №13

Amazing customer service and fast service. They reached out quickly and clarified the details of my order. Great, trustworthy company. I highly recommend.

PC
Review №14

Weve used MobileSentrix now for about 3 years and we had juggled suppliers a few times in the past. By far the easiest and most predictable to work with. You can always reach someone by phone if needed, shipping is always on time and well packed. Weve never had any damaged parts. Returns are super easy to deal with.

Ri
Review №15

THE WORST SITE KNOWN TO MAN. You have have to verify your phone, email, enter business information which makes noooooo sense at all. Then to change the address you need to re verify your information again. This site is terrible staaayyy away.

Ma
Review №16

Top tier company. Best parts on the market, and they are constantly improving. Any issues I’ve ever had have been quickly dealt with from their awesome staff. My business wouldn’t be where it is today without MobileSentrix. If you’re just starting out I highly recommend using them.

or
Review №17

I cant get over the amount of defect screens this company sells, if you order 50 iPhone screens 30+ are coming with defect and are unsellable. I was under the impression that the screens that are being sold are fully tested for defects but after 3 years of business I can tell you THEY ARE NOT and if they are then the company is Intentionally selling faulty product.

Mi
Review №18

They are the MOST inconsistent on t planet! They DO NOT STAND BEHIND SCREEN THE SELL but off a life time warranty. NOT....THEY NEED TO FIX THEIR POLICY .......VERY DISAPOINTED/. Sharing this with 90.000 people on my social media! MS if you dont believe me look me up on all social media.Mike Deets.......

Ad
Review №19

The customer service here is amazing. To their credit, the staff here has always been genuinely concerned with resolving any issues I’ve had in the past. Also, the quality on parts and shipping is always top notch. I’ll always be loyal to this company as my supplier.Special Thanks to Matan for helping me out today to resolve a shipping glitch. He was kind, patient and professional 10/10 👍

Mi
Review №20

Best prices, best quality, and the best staff of any company across the industry. The warehouse & shipping departments have always been 100% on point. The standout customer service is how customer service used to and should be still. While the entire customer service team is phenomenal, I have to give a special shout out to Xiomara for always responding promptly, empathizing, and then taking care of business. I do my best to order exclusively from MobileSentrix. Thank yall!

Sh
Review №21

Very bad experiences . Order from them be careful . Specially about lcds . They will never give you exchange.

Th
Review №22

The best quality screens, and parts on the repair market for the best prices. I work for a repair store, and as a technician I am highly satisfied with the Mobile Sentrix products. They also have very efficient customer service. Besides all that, XO7 oled and lcd coverage idea is a game changing, a revolutionary movement on the market that is not provided by any other companies other than Mobile Sentrix. Keep up good works guys! 👏🏼 (Now I deserve a 10% off everything for my positive review, don’t I?) Ha ha just kidding😊

Fa
Review №23

We have been using M.S now for the last 2 years, they have made my life and business way easier ! Products are high quality, the people are high quality, everything is high quality! Thanks M.S

Ju
Review №24

Thank you so much for the nice and reliable product.And a very presentable package. 👍 keep it up!

St
Review №25

Hands down the best supplier I’ve ever dealt with. Their website is very efficient and so are their employees. Moosa and Xiomara are always ready to help me whenever I need and that never ceases to amaze me. Keep up the good work fellas, you have a customer for life!

ma
Review №26

Best Wholesale cell phone parts company especially iPhone Parts and iPhone screens. Awesome quality and we will use this company for life. I also tried the Mackbook Pro Parts and Sony ps4 parts, it also at high quality and reasonable prices. i must say about great customer support services. i love this company

Ry
Review №27

They have a great customer service team. Thanks Mo!

Up
Review №28

Wonderful Company!Shout out to my Favorite MVPs:Solomon (AKA Robinhood)Saad (Say whaaaaaaaat!)Star (Your the star in my sky ;) )Bianca (🔥🔥🔥)AAAAAND EVERYONE ELSE! Love you guys!The Tech-Nichol Team

Si
Review №29

Incredible! Their shipping is affordable, their product is thoroughly tested and every question is solved within minutes by their excellent staff. I have searched for a product supplier for years with this level of consistent quality. Thank you!

Ed
Review №30

I have been using this company on and off for a while for my Tech Repair business and they never disappoint. Quality products, reasonably priced and the shipping is awesome! I’m a lifetime customer now! Pictured below is a 2020 MacBook Pro screen I just ordered yesterday evening and it was delivered early this morning my customer is happy and so am I.

Review №31

Bad parts to many times, customers services full of promise but good luck to have anything. Pay first and to bad after seems to be their way of business .Careful with the good reviews.... and yes you cant find my name lol i own a compagny.This is exactly how you do .... you always say it is the customer who are at fault... you never say sorry... i have try to do rma with you and not happy again....

Al
Review №32

Rachel is awesome. Thanks for the top notch customer service.-SecurePro

Al
Review №33

Ive been working with Mina at MS for a very long time. I highly recommend them. Mina has gone above and beyond to take care of clients. Old school relationship style business. A plus. Thanks Mina!

Yu
Review №34

5 stars to parts, website, shipping, stock, customer service, price, buyback, replacements...

Ce
Review №35

These guys have a very good customer service, they reply on time and am really looking forward to work with them. I ran into some trouble signing up on their website but shout outs to Xiomara for going out of his/her way(apologies cause I dont the gender) to make sure my user account was up and running in no time

ro
Review №36

Bad experience dealing with them, I’ll never go back !! Be ware

Ce
Review №37

It was going all well, until they started shipping bad untested phones my way. MobileSentrix won’t take responsibility for their mistakes, hence we are moving forward to another distributor. We lost money dealing with them, not anymore! Peace!

Cy
Review №38

Best place to get any electronics replacement parts. i am a retailer in this industry and this is our go to place to get the best quality products with out any doubt. they are always accurate on order and unlike other vendors they package their products much smarter the other guys around. when you get your delivery your products are safe 100% time.

Ce
Review №39

Xiomara helped me add an item to a previous order in less than 5 min! What Im saying is their customer service is top notch, price comes into the equation for our purchashing but customer service has big part too! keep it up guys CPG, Team - Irving, Texas

Za
Review №40

Best place cell phone repair parts and quality services.

ed
Review №41

They helped me out with a return and we were able to get it taken care of thanks for the customer service guys 👍

ha
Review №42

👍🏼 good

Ta
Review №43

Shipping late, 20% off screen no good, return policy nightmare

A
Review №44

I been customer for years I had a small issue couple days ago with of the employees there and the owner named Saad called me to see if the issue was solved that’s really nice of him and they have a wonderful customer service and always pleasure to get help from masoud and moe amazing guys ⭐️⭐️⭐️⭐️⭐️I am just adding more in my review i just saw some bad reviews here believe I swear to God I been using this company for last 4 years never ever had an issue and I don’t spend a small amount of money here I spend between 5 to 10k every month here I just wanted to say for people do not believe the bad reviews they just can’t see a company growing this fast people grow from hard work they deserve it God bless mobile sentrix and there employees

Ta
Review №45

The company that I have in my dreams. Thank you for all. Fantastic customer service! When I have an issue they solved it.

Ja
Review №46

Good: Fast shipping and good deals on board level components.Bad: Ive had issues with well over half the screens Ive received and the buyer is responsible for return shipping, so its a huge loss with that much defective product coming your way. Quality control is very poor if it exists.

Ra
Review №47

I think theyre the best so far, the customer service, return policy, being helpful, pick up the phone anytime you wanan talk to them specially one of the manager Moosa, he is one of the rare ones, Ive never seen a guy like him so much patient, polite and skilled in customer service, they even give you techinical support . There are some flaws in RMA&buyback dep but overall Im very satisfied. Ive been around this business quite a while and worked with diffrent companies and so far they matched all my business needs that others were lacking, Keep it up guys, Good Job.

mo
Review №48

Great service. Always have parts on hand great quality parts. Highly recommended

JO
Review №49

Fantastic Customer Service! They replied to me quickly and helped me out a lot with my order. Thank you Mobile Sentrix team!

Ga
Review №50

I have been extremely happy with the customer service of this company. They have truly made running my business easier with their great parts, easy return policy, legit buyback program and easy to reach customer service reps. Any issues Ive ran into were handled professionally and in a timely manner. They constantly impress me with their new programs and new parts technology. Thank you for being in business.

Am
Review №51

Lot of screw-ups and zero accountability and terrible customer service when they mess up!No longer my main supplier! They messed up, refused to cover a $20 overnight to make it right and now have lost thousands in future spending! Ignorant business move on their part!

to
Review №52

Great Company, can say for sure this company always goes above and beyond. We have been placing daily-weekly orders with this company for 2 years and they always deliver. Sounds like they are always busy, but the employees go out of their way to make sure you are equally represented. Our defect rate is pretty low and never have we had quality issues. Im not sure where these negative reviews have come from but these guys have always been great and have only improved. Be straight with them, they will be straight with you.

sy
Review №53

Best prices and top notch quality!

Mu
Review №54

I have multiple stores and been ordering parts from past one year and I would say that I am super satisfied with their quality. I have tried almost all major suppliers in US but found these people far better. Best thing is to when it comes to return any defective parts their process so smooth and speedy. I would recommend 10/10. Customer always outstanding and Defective rate is really low. I am happy that I got a reliable supplier

Sc
Review №55

Ive been working with MobileSentrix for exactly one year now and its been an incredible experience. the customer service is great, always willing to help in any situation- returns are never questioned and immediately credited to your account- LCD buyback always go smoothly and they pay top dollar- Shipping is always on point and is always shipped out same day. Im a fan.

Al
Review №56

Fast shipping, fast responses 5 stars

Jo
Review №57

Very poor support and customer service.

Da
Review №58

Definitely the best parts supplier around. They carry thousands of products on their website. Its like a candy store for repair shops. I particularly love the layout of the motherboard section for iPhones. They also buy back broken OEM screens and offer great rates for those as well. The few times I have called in, the customer service was very helpful. I would definitely recommend to repair shop owners.

D
Review №59

ABOVE AND BEYOND SERVICE!! I placed my order closer to 5PM on a Friday fully expecting it to be shipped next business day (Monday). I received an email from them LESS THEN 30 MIN LATER!!!! saying that FEDEX had my package ALREADY :O :O .... :O read that again. Not only was it packaged and labeled in NO TIME it was PICKED UP :O and then it came on Saturday before noon. ALL FOR 10$ SHIPPING. THEY DONT EVEN GOUGE YOU. If the service wasnt enough the quality of parts is amazing! There properly tested, they come in reliable packaging, most parts even come with all the extras like adhesive or shields pre-installed. I will never, ever, ever order from anyone else. OUTSTANDING SPEED AND CUSTOMER SERVICE GUYS!

Mi
Review №60

😜

Da
Review №61

Best Company to buy your parts from, theyre so professional it makes every other company look bad, just always come through and help when you need them to, great jobs guys and especially Masud! Hes my goto guy!

Ma
Review №62

Website is always down when you need to order at end of day. You guys are a technology company; get it together.

uB
Review №63

Every time I call the Mobile Sentrix I end up speaking with people who are interested in putting in extra effort to help out. Saieed helped me out today over the phone when I wanted him to combine two orders that I had made so that I could save on shipping. Thank you!

Sa
Review №64

Awesome company very professional excellent quality parts reasonable pricing and exceptional customer service

Ky
Review №65

These guys know customer service. And have a excellent website for ordering Parts. They have great prices. Placed my first order and very excited to see the quality. From what I have heard they are the best in the nation and aswell have lifetime warranty on all parts which is a huge deal having a repair shop chain in Canada. Very excited to do business with these guys and for them to become our primary supplier.

si
Review №66

Excellent quality parts! quick shipping and great customer service by Hassan. Thank you again. Will come again.

M
Review №67

Dr.phone repair have been working with mobilecentrix for 5 years. Thanks Vakkas Thank you Saad and all employers.....

Da
Review №68

Just recently ordered some products for my mobile repair service and cannot be more than happy with the customer service. Marcus was able to answer all of the questions and even went above and beyond by telling me different techniques that can be used for a few repairs. Absolutely knowledgeable about the industry and cannot wait to use their products!

Am
Review №69

Mobile Sentrix has been my main supplier for quite some time now and hands down has had the BEST CUSTOMER SERVICE of all the places Ive used!! Saad is my go-to person, he gets it done for me every time no matter if its a small or big order. Besides that they have amazing LCD buyback prices and their parts are all top of the line.... I very very rarely have any defective parts, which is huge for my business!

Re
Review №70

They have great customer service here and are always willing to help me out.

Th
Review №71

Top prices paid for LCD recycling, quality control could be better. Customer Service? No response or comp on overnight order when i7 LCDs came in defective. Tempered Glass protectors are also good quality, price & presentable packaging.

Te
Review №72

BE AWARE!! the buy back is a rip off. i have sent a buy back to them recently and they will not give you money for any Samsung good LCDs. waste of time and money. customer service is a joke and no where near professional.

Dm
Review №73

They keep messing up my order, several times and it seems that they don’t care about what happens. They also have horrible service.

St
Review №74

Phenomenal staff, great prices, customer service is off the charts. Hands down must do business with!

Fu
Review №75

Great products..!

Ja
Review №76

Worst customer service I have ever encountered in my life. Got my oneplus 6 screen repaired and the company ordered their screen from mobile sentrix. I put a case and a full screen protector, the phone fell from my hanging earphones less than 1 ft off the ground,into a gym mat floor and the actual screen cracked Instead of the tempered glass, it cracked on the first fall and less than 48 hours since getting the screen repaired. The company couldnt do anything about it. So I called mobile sentrix and they where completely ignorant and rude. The guy said he made the choices and that there was no warranty if the screen was cracked.Im beyond mad with them and their product quality.

Ce
Review №77

Called Customer service was helped right away and enjoyed the overall experience thanks to Ron Haider!!! Would recommend their services!

Ri
Review №78

Best distributor on the market! Cost being slashed daily, most cost effective and promising parts quality available from any distributor anywhere in the world. Part cost so great and quality so good theyre even able to capture UBREAKIFIX franchises business even beating UBREAKIFIX own Distribution center in part quality, availability and cost. Thats huge for these guys! Keep up the good work!

Ma
Review №79

Very good quality phone parts and good sources for refurbish phones.

Mr
Review №80

Very disappointed with their customer services. Very unprofessional and took a run around to get answers, I was a potential wholesale buyer, but after what I experience. Nope. Asked about prices for non consumers versus consumer they go well depends on how much you spend. So not a thier pricing they can offer. Sounds fishy. We asked why should we buy from you rather then joe doe down the street. We have good pricing. How would I know if you dont tell us. Sorry, but Im not gonna say I spend 5 grand a month on phone parts and only get a 1% discount. That probably what would happen. And I called earlier and spoke to a lady, and she says I needed to talk to x person. Informed her That Im deaf and when you call if I dont answer leave a message and if we do answer you be speaking to a lady. One they called but didnt leave a message, so we called them and then my assistant stated she was calling back to get some information, the person goes oh We need to talk to the guy that called we cant talk to you. Re.ind you I did tell the lady Im deaf. Very bad experience a total of 5 phone calls and of professionalism, and couldnt give us a price difference. NEVER WILL USE THEM PERIOD.

Ke
Review №81

Awesome company to deal with. Great customer service. If any issues arise, they are always quick to resolve them.

Jo
Review №82

Great vendor, they work quickly to solve any issues (rarely) and always ship very fast. Great quality and vast array of parts.

Ph
Review №83

LCD Quality is the Best!! Been using them for over 2 years and had only 2 recent defects. Cant beat that at all. Fastest delivery ever. No. 1 Customer Service

Sh
Review №84

Above and Beyond satisfied. Thanks Waqas!

Qu
Review №85

Really good parts!!!

Ng
Review №86

PROSGood qualify for screen, flex and camera.Friendly people on the phone (have go out of their way many time for me)CONS:Bad quality Amp-Sentrix battery. I have many come back broken in less than 3 motenthsBig bulky packaging on iphone screen make hard for fit in drawers and shelves.

Jo
Review №87

They are growing up so fast! They have everything from China and it is already there! You dont have to wait ! Great business boys wish you the best! oh and btw all the parts are very very cheap !!!

Fa
Review №88

This store products is good .

hu
Review №89

Im Distict manager of The Smartphone Medics and I have to put in large orders and make sure Quality is Good and trust me when I say these people know what they are doing. Trust them an no one else, Looking forward to watching you grow. Great job guys!!!!

Re
Review №90

Hi they are very very excellent service.

Ib
Review №91

The only wholesaler you need for your cellphone store. Best quality parts and amazing customer service whether you place an order for $200 or $5000

An
Review №92

Awesome guys to deal with. Glad I can put my trust in them with my small business!

Tr
Review №93

Excellent parts and great prices!

To
Review №94

Slick technician. they need to improve customer service

Se
Review №95

Nice staff and fast service!

La
Review №96

Most reliable parts and the most accommodating customer service ever. They always make every effort to help me get the right part in the right time frame. Cant beat the prices either.

cy
Review №97

Awesome business and supplier!! Highly recommend!!! They always go above and beyond!!

Ma
Review №98

I have been in the business for over seven years and I can say that electronics are never 100% but when there is a problem I can honestly say that this company takes care of their customers,The lifetime warrantee that really does mean something they stand by their product no matter the problem!!

Sa
Review №99

As an owner/installer you can not beat the quality, pricing, warranty and customer service! If any issues do come up Saad is calling within 30 minutes of me sending an email to resolve the issue! Great work guys!

Br
Review №100

Our company has now been working with mobile sentrix going on two years. The quality and customer service is much better than alot of the suppliers in this industry. I have tried all types of suppliers and everyone has issues from time to time. if your looking for a company that has quality parts, great prices and stands behind their products with exceptional customer service then try these guys out. These guys are with you for the long haul. thanks mobile sentrix for being stand up guys! world class!

Information
70 Photos
100 Comments
4.3 Rating
  • Address:4315-D, Walney Rd, Chantilly, VA 20151, United States
  • Site:https://mobilesentrix.com/
  • Phone:+1 202-540-9946
Categories
  • Electronic parts supplier
  • Wholesaler
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:2–6PM
  • Thursday:Closed
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
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