Poor communication in service department. I didnt receive any updates after dropping of truck for service. Called to check and they didnt get to it now on second day. Asked to speak to manager. No one called. They like to hide behind text. Text can be great if they actually returned messages. I would not suggest anyone use this service location!!

Tried to communicate through email with specific questions about a car. Sent 2 emails, Only correspondence received was about vip pricing. Scheduled to view car and explained I lived 2 hours away. 20 minutes before scheduled time someone called to confirm, I said yes I would be there on time, at that time I was told car had just been sold. They apologized but said it was sold, ok I can understand that somewhat. However the car is listed for sale 3 days later, called twice and emailed and been promised to have a return phone call and no one has called or emailed. Business seems extremely dysfunctional. Too bad I could have been a faithful customer,

Service department was excellent as always. Fun to browse while your car is being tended to

I scheduled service to work on the A/C for a 2020 Enclave. When talking to the service scheduling representative, I was asked if I was dropping off or waiting for service to complete. I needed to wait with the car. Because of that, I could not book for 2 weeks. Not fun with no a/c in 90+ degree, but thats the earliest they could do. Day of service came and I brought in the car. I was told that they wouldnt even be able to look at the car for 2-3 days (then Im not sure what an appointment is for?!?). I told them of the discussion when I booked the service and the response was weve told them that they cant promise that but the still do. After leaving with no service done, I called and spoke with the manager. He said he would put a high priority on getting a loaner for me and get the car in for service ASAP. That was 2 weeks ago and have not heard a word back. Thats a poor culture of customer service given the mulitple failure points - from scheduling the service, at the time of service, and in follow-up with the manager.

Tyler, Harris and Russell were all great to work with. I love my new truck!!!

I setup an appointment yesterday to take a look at a Yukon with the Sales Manager and got pawned off to a salesperson. While inspecting the car I was reviewing the sticker and had notice that the dealership had added a $5,000 Market Rate Adjustment on top of the price of the car. I had asked in negotiable and was told it the representative maybe some, but not all. We had been to several other dealerships and even another GMC/Buick and nobody else was charging this fee. So BEWARE of the $5,000 mark up as this kept me from buying here and instead now Im looking in Summerville.

We had a wonderful experience with the service team fixing an issue with our Yukon. Justin our service manager and the mechanic that worked on our suv went above and beyond to get our repair done before we headed out of town!

BEWARE BUYER BEWARE STAY FAR AWAY FROM THIS DEALERSHIP!!!What a bunch of LIARS!! I brought a GMC Yukon that the sales manager Russell said had been checked out from top to bottom. But now I have a $3200 repair! I called and ask for help and the service manager dean treated me like a stranger with no remorse when I told him what happened!! I thought Baker was a name you could TRUST but WAS COMPLETELY WRONG!! I recommend that you by from McElveen GMC not this CROOKED PLACE THEY EVEN FIRED MY SALESMAN LANARD HE WAS A GREAT GUY AND THE BEST SALESMAN THERE HANDS DOWN ! So Im definitely NEVER COMING BACK TO BAKER EVERY IN LIFE !!!!! A VERY BAD ESTABLISHMENT!!!

Went in the other day to help my Mom purchase her car. Everything was great up until we started talking about the number on the vehicle she was interested in purchasing. The initial offer was way off what we were expecting since wed already been quoted $5000 less on that same car by their online team.Ernie our salesperson was then very combative and borderline disrespectful towards me. I can understand that I was not personally purchasing the car but his behavior came very very close to costing the dealership a sale. Not only was I upset but my parents, whom I was there to help, were upset. Luckily for Ernie he has a good manager who was able to bail him out of the hole he was rapidly digging himself.Overall our experience was pretty good, but I definitely would look for another salesperson next time.

This car dealership is the typical dealership that thinks they can take advantage of young women. They slipped a $100+ service in when purchasing tires and when I repeatedly told them I did not want the service, they refused to take it off. I would rather drive to Columbia than ever go here again.

Great sales experience as I purchased a fully loaded 2015 Buick Encore for my daughter. I met with Alex Hammond in sales and his personality is fantastic. Alex made this car buying experience very easy. Alex explained all the features and returned all calls and texts. The deal on the car was straight forward and the financing was smooth. Paul Streaman worked out the price that I was comfortable paying with the dealership financing company. Harris in the closing department is experienced in his duties and pleasant to deal with too. The overall price and level of service provided was fantastic, and I would recommend these professionals if you are looking to purchase the Buick brand.

Superior Experience When Purchasing GMC Denali Truck. Excellent Service Center Loaner Vehicles Provided At No Cost With Extensive Service Scheduling. Definitely Recommended.

Mr. Tucker and the team at Baker Cadillac of Charleston are amazing. They take away the hassle of purchasing a vehicle. I highly recommend them to anyone looking for a reliable vehicle.

Excellent Customer Service & very reasonable fee for the Service.

Did as promised,got me right in to diagnose check engine light problem.

Brought my 2016 Canyon in to analyze the check engine light. Truck only has 29,000 miles. I was told the analysis would be $195 for starters. If they did the repairs, then they would waive the fee. I should have left at that point. But they found the EVAP Vent Solenoid and Fuel Tank Pressure Sensor were bad. Nothing covered under warranty... Cost was $1084 !! Afterward, I got quotes of $350 total for those same parts installed. Shame on me. Stay away from Baker GMC for repairs unless you like spending your hard earned cash. Service manager said “Mr. Baker values his dealership” and would not negotiate.. But really—- 300% more than what others would charge. Again..shame on me

Our experience with Baker GMC was plain awful. Not only did the salesman drop 5 expletives during the test drive, he went on to stereotype people based on where they live in Charleston and then to top it off said not to go to McElveen because they are just whoring out vehicles. They also refused to honor discount pricing and when my wife called the finance manager to confirm the discount wouldn’t be honored and asked if they were encouraging us to take our business elsewhere he simply said sorry, that’s the directive he’s been given by the sales manager and ultimately it’s his decision. Baker’s loss and McElveen’s gain since we bought a truck in cash less than 48 hours later and the process couldn’t have been more straightforward and customer friendly than it was! Do yourself a favor and skip over Baker GMC!

Thank you very much to Logan and the team for getting us into our new GMC, it was a great experience!

Chris was our salesperson and helped guide us to our favorite selection. Turned out to be a 2020 Cadillac Escalade. He was knowledgeable about all aspects of the vehicles and very helpful through the process!

I recently went Baker GMC to have my car serviced (It was just released from the Vehicle Processing Center after being in storage for 12 Years) and as of now, I am a very dissatisfied customer. You would think after paying over $3,000 they would show the slightest concern over a matter in which they messed up. My tires although not worn needed to be replaced as they severely exceeded their life expectancy. I specifically ask to have my old tires replaced with “New Ones” similar if not the same exact tires. Well that did not go as planned as they put some All-Terrain Grabber tires on my SUV without my approval. The Grabber tires have thick spacing tread as if they will be used for camping or going off road. Way different from regular all-season road truck tires! During my drive home which is about an hour away, I noticed the difference in how my SUV was riding and I did not like it. Yet alone the fuel consumption was really quicker on the highway.I contacted the service center and spoke the rep about my concerns. She agreed that we did discuss the tires and will check with the technicians as to why they put the Grabber AT tires on my SUV. I waited patiently for a response and never got a returned call. A couple of days later, I called again. Due to the agent being off one day and leaving another was why I never received my call back. No worries, as I just want to get something I approve of and responsible for paying. Following week, I call again and I am told that the Grabber tires were recommended as a replacement as they looked up my vehicle in the system. I still disagreed and let it be known that I don’t like driving my SUV like this and want them replaced. When I call again (About the 5th time) I was told they will check with the manager to see if they can do something to help me out. Are you freaking serious? Help me after I paid for a service to include the $100.00 plus charge for Nitrogen being put in my tires! Which I never asked for as the old ones did not have Nitrogen in them.To validate what I was being told, I went to the local GMC in Beaufort and spoke with them about tires for my SUV. They asked me for the make and model of my SUV and several tires came up. The one recommended was the GoodYear Assurance CS Fuel Max. The cost was a little cheaper than the Grabber ones but not by a whole lot. I was also told by the service center in Beaufort that the only way the Grabber tires would have been placed on my SUV with them, would be if I requested a bigger tire, the way some customers do when they raised vehicles. If was funny when I was also told that maybe they just slapped some tires on your SUV because that’s all they had. The rep for Baker did tell me that the tire was the ones they had. Go Figure!So here it is going close to a week and still no word on replacing my tires. I must say as a patient customer, I did not rush them in the process of service. They had my vehicle for several days as I was out of town when I was notified that it was ready.As soon as this matter is resolved, I will be sure to never take my vehicle to this dealership again! I have no issues with the staff as they all were pleasant to me when I visited their location. It’s just the fact that this service when it came to replacing my tires was WRONG!

Repairs done quickly.. service is A1

Ordered speed sensors for my truck and they were in the next day! The price of the parts costed less from here than the parts store! Who doesnt like saving a few dolllars here and there?

Very pleased with their service. D. Baker called me after the diagnostic test revealed problems. He told me the findings and also gave me estimates of cost before doing any work. Everything was repaired correctly and in a timely manner. Thank you!!!!!

Great service department and even greater people!

Should be 0 stars. Rude salesman. Still waiting for issue to be resolved.

Salesman Earl was very helpful, and seems dedicated to his job. He was very friendly, and did not give the hard sale attitude. Ultimately, we did not find the right vehicle for us at this location, but that was no-fault of Earl, and I would go back again.The dealership was gorgeous and well maintained. Very broad selection of vehicles to choose from.

The service dept was very good and got the work done . They fixed the tires but forgot to put the valve stems caps back on.

Treated wonderfully!! Was buying a used car & felt like I was as valuable to them as any new car buyer. Taylor is the epitome of gentleman, helping me through the entire process & was very knowledgeable. Thank you Baker & Taylor.

Love Baker Buick! Patient with schedule changes, gracious and always courteous. My little Encore looks and drives great after service.

Just bought a new car from Taylor, the experience went very smoothly. During this time of social distancing it was very reassuring, not to have to spend 8 hours in a dealership. He even hand delivered my new vehicle to my house! Great customer service Taylor!!!

I contacted the service department because my check engine light came on. They managed to squeeze me in for a quick assessment. They instantly knew what the problem was. They ordered parts which will be in tomorrow, and expect to complete the repairs tomorrow as well. Super pleased with their friendliness, ability to diagnose the problem and make the repairs. Fantastic job! Highly recommend Baker Buick Service Department 😊

Couldn’t have asked for a better experience Alex and Earl got me set up with everything I wanted and needed out of a new car and buying experience.

The only positive part of my experience with Baker Buick was Tressy in Customer Service. Tressy is PHENOMENAL. The rest of the staff should take lessons from her. Among my complaints:1.) First and foremost, all but one staff member failed to adhere to the face mask mandate issued by the city of Charleston - an order they posted on the door leading into the service center. This includes the service manager (who waited until I LEFT his office to put on his mask) and the GM. The waiting room is next to the GM’s office and I watched him speak closely with staff members - none of whom wore a mask- while he himself was maskless. In addition, the GM did not tell a customer who pulled down his mask to fix it when the customer asked him a question. I responded to a survey they sent by voicing my concerns. Tressy responded, but the GM never reached out. Clearly, Baker Buick does not care about the health and safety of its customers.2.) When the service manager brought me my keys, I asked him if my car needed any repairs (I had brought it in for a multi-point inspection). He said no, it was in good shape. However, the following week, I received an email following up on the “repairs that were recommended for your vehicle.” The email struck me as automated, so I deleted it. Then I received a SECOND email like it yesterday morning around 8 a.m. At this point I was extremely aggravated by the conflicting information and responded asking them if my car was fine (as stated by the service manager the day of my appointment) or needed repairs (which I most definitely would not be getting at Baker Buick). The only person who responded was Tressy, who assured me someone in management would respond to my email. As of nearly noon today, no one has.3.) While I was waiting for my car to get serviced, I overheard the GM asking a service tech why he had installed the wrong kind of tire on a customer’s vehicle. It was not exactly reassuring to hear this.The only person who has responded to any of my emails is Tressy - who, again, was fantastic. I still do not know the status of my car regarding repairs. No one has answered the phone in the service center any of the times I called yesterday or today. The GM has never reached out. Aside from Tressy, this is hands down the worst customer service I have ever received.

My return visit to pick up my vehicle from service went south as soon as I walked through the door. Service director was excellent though. He didnt have to do what he did for me. I appreciate it. Thanks Chris!!

Nice folks

I first saw Danny Stackhouse who introduced us to Jeremy Ewing. Both were very cordial and great to talk with when we arrived. Danny turned us over to Jeremy who was such a great guy to work with as he was very knowledgeable of the Denali Acadia and went out of his way to make our stay and buying experience a pleasant surprise. By this I mean the experience was not drawn out several hours as Ive seen at other dealerships. He was simply a great person to work with and I look forward to working with him when Im ready to purchase my next truck!

They are very professional and very friendly. If you are looking for a new vehicle I would definitely recommend you check them out first.

Fast, straightforward, easy transaction. Dealer worked hard to get us the best deal possible. Will definitely be back for service and future purchases.

Not too bad. Very nice, especially in parts. Now just to get that key working lol. Kind of easy to find and get to, just out of the way for me

5.0 star rating 11/7/2017The best. Thats all I can say. My beloved Buick had issues (from another dealerships repairs), and their service department went above and beyond to make sure my car could get me home safely to North Carolina. Nicest people EVER -- from the woman answering the phone, to everyone I spoke to in the service department. Grateful. Very grateful.

Staff is ineffective. They still havent contacted me to pick up the car that was traded in 3 weeks ago.

Service Department is awesome! I was running a few minutes late, but DJ got me in for my oil change with no issues on my Regal TourX. The oil change was done in a nice timely manner, and vehicle is running smooth again after a fresh change. I will continue to service my vehicle at this location, and hope to have very many pleasant experiences to come. Would recommend Baker Buick GMC for service needs. Thanks DJ!

Fantastic

Patrick Murphy was fantastic in facilitation of our purchase. He picked up on my urgency of reaching and decision on an Acadia which was time sensitive for personal reasons. Patrick took my situation to his manager and finance and got me in the vehicle within hours. He was especially respectful of my time handling details in advance to minimize wait time at the dealership. Patrick also thoroughly and patiently introduced me to the vehicle, especially the technology features and has followed up with me twice to confirm product satisfaction. Thanks, Patrick.Patricks supervisor Andrew Y. was accessible and spent time pleasantly chatting with me and later helped me convert our deal from a lease to a retail purchase.Dwayne S. in fiance was very clear both in the original lease deal and in converting this deal to a purchase a couple days later. Dwayne was very accommodating in restructuring to a purchase.These 3 folks were fantastic.

When you go into the Baker Buick / GMC service drive ~ you feel like you are at home! The staff is ready and eager to Assist. The lounges and coffee café takes the experience to a new level! Always a great experience! Rhonda, Chris and Susan always roll out the Red Carpet!! LOVE BAKER

I was very pleased with my experience. This is the 3rd vehicle I have leased fromBaker GMC/Buick. My sales representative Noah Prine was outstanding. He listened to what my needs were, was very professional, kind, knowledgeable and treated me with respect. I signed my lease papers with Chad Harris and was so happy when the paper work I signed was exactly what I was expecting. No surprises or Oh by the way. Chad was also very professional and also did an amazing job! Thank you all for the wonderful leasing experience you provided.I do plan to lease another vehicle from you when my lease is up and I will be happy to refer my family and friends to Baker!

The implementation of your new communication service is most appreciated. It allows the customer to communicate with the Service Department and be provided with real-time updates as to the status of our Buick. As well it reduces frustration, I assume on both parts, as to calls to the service department and voice mails that require time for response.The staff were observed to be professional and courteous to customer questions.

Making the appointment and checking in all went fine and thats where it ended. I realize that I didnt have an appointment until Friday, but we were out running errands and had time to drop it of on Thursday. On Friday I didnt hear anything so I tried to text my service rep and didnt get a response back until 3:30 so I didnt know if they had even looked at my car or if I would be able to get it back. When we checked in we told them that we thought that is was a bad wheel barren that was the problem. Finally got a diagnosis at 5:45 and estimate. Obviously the car was not going to be ready. Never heard anything on Saturday. I called multiple times and finally got a person only to be left on hold for 30 minutes until I finally hung up. No call back. Continued to call with no answer. Finally left a message but got not call back. Ended up going to the dealership at 4:00 to try to talk to someone. Finally was told that the car would be ready in 20 minutes so we sat and waited for it. Then was charged more that the original estimate until I was able to provide a copy of the estimate and it was taken down. All in all not a good experience. Dont think I will be returning.

If i could give 0 stars i would. Absolutely horrible. The Collision center has taken over 4 months to fix my truck! For over 1 month they have been telling me just a few more days, just a few more days. The keep lying about where the parts are coming from and when they will arrive. Then youre stuck listening to the automated voice recording saying how important customer service and satisfaction is! BS!

Friendly staff took great care of my brother in-law. Congratulations on his new gmc truck purchase!

First service appointment for my new Encore. I was able to make a convenient appointment, the waiting area was clean and comfortable and the service was completed efficiently.

Lanard Smith was an excellent salesman, very professional and made our new truck purchase a memorable one!

Scroll to the bottom paragraph if you dont want to read all of this.I had a pretty poor experience with the service center for this dealership. I initially came in with an appointment at 1:15 on a Friday for my cars 90k mile maintenance. It was my first time at this dealership. My adviser for this appointment was Lauren Greenhalgh in the service department. She mentioned that the 90k mile maintenance would be ranging from $700-915 based on which components of the service I wanted. She also stated that the service would take around a few hours and she would have the car back around 4 this evening. I didnt want to go for such an expensive service without really doing any research so I opted out of the 90k mile maintenance and just told her to do an oil change + tire rotation/multi-point inspection. She stated that this is fine and we parted ways - she asked if I would be staying on-site, and I mentioned I have my own ride.I fully expected to get a call back in an hour or an hour thirty that my car was ready for pick-up. Instead, I didnt get my car until 5:00 pm later that day after calling multiple times asking if the oil change was finished with no definitive answer until 5pm. When I confronted Lauren about the blatant time discrepancy, she stated that she told me it would take until 4pm and since I left the site, she thought I would be okay with an oil change and tire rotation taking nearly 4 hours. First, even by her own standards, I got the car back an hour past at 5pm. Second, just because I left the site doesnt mean theres a green-light to take as long as you need for a basic service. The 4pm timeline was what was stated with the additional 90k maintenance, not for an oil-change. Finally, there was no apology for the matter. Lauren simply said, Oh, I guess there was a miscommunication then, and then handed me the keys and bill.A simple apology would have rectified the situation. I understand from her perspective how there could have been a miscommunication and I understand that the service center may have been busy. It still doesnt excuse such a ridiculously high-wait time with no communication.If you didnt read any of the above, the basic summary is that I waited 4 hours for a basic oil change and inspection and received no apology for it. Im sure this place is nice and I just had the unfortunate luck of dealing with someone who doesnt represent the rest of the staff. If you do come back here, dont go to Lauren Greenhalgh as your adviser.

Up until this last visit, all was great. This last visit I must say I was very disappointed. Im in the market for a full size truck as well and was surely going GMC based on awesome service, etc, BUT my decision to go GMC may change now based on my recent experience. I have a 2013 Acadia Denali and one of the headlight bulbs went out. I know they can be somewhat pricey, but I was being charged $305 + $160 to change 1 bulb. I was advised the front bump had to be taken off to get to the bulb and that was the reason for the high labor charge. I declined to have GMC fix it because almost $500 to replace a bulb is absurd. I came home and did some research and found out the bumper does NOT have to come off. You can easily get to the bulb by simply removing a part of the wheel well cover (very easy). Also, found 2 bulbs for $20. It took me 5 min to change the bulb and only cost $20. This just left a very bad taste... if I agreed, I wouldve paid and additional $480+. Very unfortunate and I just may take my business elsewhere.

Arrived for first maintenance visit to change oil/filter, rotate tires, check fluid levels, and courtesy car wash. Everything was completed in approximately 90 minutes. The service advisor was courteous and quick when he welcomed me. I loved the clean windows when I left. I will definitely recommend to family and friends.

We were stranded after hours when our vehicle was towed to Bakers Buick. We were greeted by Brian a service advisor. He was very calming in a professional manner. Again this is about 7:30 pm but he found a loaner vehicle but he was able with the help of tech Kurt to diagnose our problem. He told us Kurt had agreed to stay and repair. We were truly blessed to receive this remarkable customer service. We expected the worse but recieved the best from these men with a servant attitude. Thank you so much and God bless.

My mom is looking for a new vehicle. The sales people seem to be patient and very knowledgeable about the vehicles they sell. They also seem to be interested in her needs. We still havent purchased a vehicle yet, but I am certain she will when she makes a final decision. Thanks to Kevin and Earl.

Lost my A/C on trip down from Charlotte. Dropped off my Enclave on Monday and given a classy Arcadia loaner. They fixed it on Tuesday and I picked my car up on Wednesday. As a result of Christophers efficiency we lost no vacation/beach time. Susan was great in setting me up with the loaner, quick with a bright smile and personality. Joy who answered phone there however, was anything but a joy to talk to.

This particular experience was MUCH better than the last time. My assigned service technician, DJ, was extremely communicative and pleasant to deal with. My vehicle was repaired in a timely manner and I did leave feeling better than the last time I was there a year ago. I am pleased with the service I received on THIS occasion.

I come to Baker Motors because I drive a GMC and I liked the idea of having my old parts replaced with new GMC parts. Up until this last visit I had no problems with the quality of the work. This last visit I came in because when I driving I can feel the front driver side tire seize up and when it moves again it sounds like gears rubbing together. And then there is the smell of smoke after. I know something is rubbing against my tire I just dont know what it is. The technician said he took it for a test drive and didnt experience what I was talking about, but that wasnt true because my car never left the lot. My warranty paid for something to get fixed but I have no idea what that something was. Im $300 out of pocket, but the thing I came to get fix wasnt fixed. I feel so cheated. like Ive been swindled and I never bad mouthed you guys once. Now Im going to have to come out of pocket once again to get what is actually wrong fix because I dont expect you guys to make this right. I wont be returning to Baker for future business. There has to be another GMC dealer in Charleston.

I have never ever been to such an amazingly great service department. Everyone was so nice, very honest, and the department is kept spotless. I was kept informed of what was going on with my vehicle, and the awesome coffee machine was a bonus, bonus, bonus. No one tried to sell me services that did not need to be done like other dealership service departments in Charleston.Thank you so much for being the very best in Charleston.

Very positive experience! Patrick Murphy went the extra mile (pun intended!) to earn my business and he knew he had serious competition to beat. Im glad he and the Buick Team were able to pull together the winning deal as I really like the Regal Sport Touring I drove home. Excellent car!

Lanard smith was great!!! we also hate coming to car lots but lanard made us change our mindset!! He is an asset not a liability ! Come ask for him if you need to buy a car he is awesome 👌

Very accommodating and straight forward! Jeff let me know everything with the cost of the items I requested to have done were before starting the job. When my car was not ready as promised I was given a loaner for a few hours until my car was ready. The staff are always helpful and polite.

I have been having problems with my car on and off so i call Baker thinking that they just say there was no problem and send the car back with me. To my surprise the entire staff was different and once i told Savannah Short what was going on she assure me that she would find the problem. by far she is one of the best up there.

Hunter did an absolutely OUTSTANDING job in helping me find the perfect Cadillac. I was extremely happy with every part of the process, including the follow-up communication after my first visit, and the follow through hes done since I completed my purchase. Ill definitely be returning to buy my next car from him, whenever that is.

I brought my car in as a walki-in and thinking they will get to it sometime the next day. 3 hours later I’m getting a call from the service manager telling them my vehicle is ready. I also noticed that the vehicle was returned cleaner that when I brought it in. I didn’t by my vehicle from them, but you would never have know it by the service that provide for me. Highly recommend Baker for the automotive needs. Thanks guys!

Incredible service!!! Special shoutout to Bryan in Service for such incredible service and a very kind attitude!I always take my truck here to be serviced. The staff is incredibly friendly, and have always serviced my vehicle honestly, effectively and quickly. Plus, they always wash and vacuum my truck for free. The waiting room is awesome. They helped me out when another GMC dealership broke more door panel and wouldnt fix it. Thanks!

Re: Service DepartmentCame to them for a small repair that literally wanted 10x their competitors. Their service manager came highly recommended but when I arrived for our appointment there was no record and no techs available. This was after I met with the manager myself just a week before. To top it off we waited 45 mins in the 40 degree cold with my 5 month old baby for the entire team to say sorry but they cant help at this time and the manager was busy

Ted is one of the best car dealers I have ever had, he made you feel comfortable, with out the normal pushy salesman approach. I really appreciated all the help and patience from everyone at the dealership. Thank you, and I hope you all have a wonderful and safe New Year

Steven helped me buy a pre-owned car and, not to brag, it was a sweet deal by all standards. When we found the perfect ride, he secured the financing and made sure all parties were perfectly content. He moved quickly and spoke warmly. Overall, the team looked sharp, treated me kindly, and knew their stuff. These guys make up a dealership that is the perfect blend of efficiency and hospitality.

I had the pleasure of working with Rich Kelly! He went above and beyond to help me get into a new GMC Acadia. He wasnt pushy or inpatient with me. I felt at home and very comfortable knowing I was getting the deal I wanted! Not only was he very professional he was also personable! When my daughter fell in the parking lot he treated her like his own and focused all the attention on her and her well being. I knew then he truley cared about us and not just getting a sale! I will recommend Rich Kelly to all my friends and will also be a repeat customer of his! Thank you for a job well done!

My experience at Baker was exciting. I leased my first truck from them and couldnt be more pleased with how I was treated and the cooperation of the sales team. They keep a number of cars and trucks on the lot in a variety of trims that really helped me envision what I was really looking for. I would recommend anyone to check out Baker before anyone else in Charleston. I look forward to a great few years in my new car and plan on returning once my lease is up.

These folks are always great to work with. Went in yesterday for an oil change and the service person explained they were slightly backed up so it could take some time. We rescheduled and I went back today, in and out in a flash.

I dropped my car off at Baker 8/5/16 to get the engine replaced. once the engine was at the dealership the repairs were completed extremely quickly which made me happy kudos to the service manager, Dean, for the communication he had with me through the entire process. I had to pay more than I was quoted and I was also told that there were bad parts that would have to be fixed before my car would be drivable again. These parts included a battery cable, Battery, and maxi fuse for a total of over $250. I elected to have the battery charged because I knew it was a good battery and Dean had the nerve to tell me that for them to reinstall my battery and other components would cost me an additional $24.95. the battery cable was fine as well. I could not test the maxi fuse so I purchased a new one. I returned to Baker saturday morning after taking more time off work because the car was hesitating and had an extreme loss of power just to be told that the reason my car was not operating correctly was due to the service tech not completely connecting my engine components. Mike another service manager assisted with satisfying my concern by providing another service that I needed for 50% off. Saturday I was pleased with the work and resolution but today after I returned home from work I tested the Maxi fuse and it tested perfectly fine. the 3 items that I was told that I had to have turned out to be good. I wish Baker could make this right for me but I wouldnt be surprised if nothing further happened. After this experience with Baker not only would I never bring my car in for service but I would also advise anyone who asks about this dealerships service, not to trust the company. I had high hopes for Baker as my family has always used Baker as our repair facility. I would actually travel 100+ miles for any service just so I didnt have to return to Baker. Stay tuned to see how Baker will respond to my concerns.

Just bought new Buick Lacrosse..... It is great. Will Smith was my very enthusiastic and helpful sales consultant. First night when I had car as test he went to gas station after dealer closing to put in extra fuel. Next day he had all the papers ready. Then when my car was all detailed, he personally drove it to my office. He offered me Baker Buick water bottles during the process and opened doors in and out of the showroom. Whenever he needed to go to another part of the dealership, he was virtually on the run. The service people did a great job getting it all ready. I have already had strangers tell me Great Ride! Thanks Baker folks, especially Will.

Recently, I was due to purchase a vehicle from this dealership. It was to be transported to another state. I communicated with the salesman(Noah Prine) through out the process. He in return communicated with the sales manager (Paul Streaman). We had reached a agreement, insurance was paid to transport the vehicle, it was due to arrive on Feb. 10, 2020 between 3:00-4:00 pm. Spoke with them the evening before due date. All was well, we sealed the time slot for delivery and my husband took off from work to be present at delivery. Then, I texted Noah day of delivery in which he texted me back. The vehicle was sold! they sold it that morning of delivery. How fraudulent could that be? I was told on Friday, the vehicle was taken off the floor. On the following Tuesday its sold? This has been a expense on my family, and no one at the dealership has tried to call me. Mr. Geffert the General Manager of the dealership sent me a text asking for my availability to discuss the matter. I responded and he still did not call. This is extremely disappointing!!!!

I have a 2017 2500 Denali HD pickup. The female that answered my service department call was short and rude. Once I expressed the reason for the call she said one moment and hung the phone up. Previously (two weeks prior) I had dropped the truck off for a recall item. Two days later I called to check on the status and was told parts had to be ordered. I picked the truck up and told the service rep that I would bring the vehicle back in once the part had been received. The call today was to check if the part had arrived after two weeks of no contact from the dealer. The rude and unprofessional service rep at Baker needs to incorporate basic telephone manners with POTENTIAL customers. This is Charleston, not New York or New Jersey!I just called Rick Hendrick (Chevy dealer) and was handled with courtesy and with professionalism. The recall item for my GMC has been scheduled at a Chevy dealer. All of my future service needs for this vehicle will not be performed at Baker GMC.

I never buy cars from traditional dealers, However I was in the market for a Cadillac and decided to risk it. So glad I did ! Patrick was so helpful, after telling him what I was looking for over the phone he called the next week and he had it ! I had been looking for that color and style for 6 months but everything was out of my price range. Patrick got me such a deal and helped us through the whole process without the old bait and switch Im used to with other dealers. Baker will be my new go to Vehicle shop.

Absolutely horrible experience thus far post car purchase with sales team. I would even say the sales manager Paul Streaman is dishonest and a poor communicator. Would recommend making a trip to another dealership..........

Very knowledgeable and friendly sales staff. Feels more like being with good friends than at a car dealership.

Fast work

Andy Yingling my salesman was simply outstanding. He went out of his way to find the truck I was looking for. He knows his stuff and is the best new car salesman Ive ever worked with. Cory went over my new truck and showed me all the features and was very knowledgeable and helpful.

There was a vehicle that I was interested in and called the online salesperson to discuss. I was assured that the vehicle was in great condition and we even agreed to a price that we were both comfortable with. I even asked the salesman to do a walk around and take some extra pictures. I told the salesperson that I would be driving over 3 hours to view the vehicle, but would purchase if it matched the description. The salesman even told me he was holding the keys for me since I would be driving so far. When I was about 5 minutes away from the dealer, I received a text from the salesman saying that another family arrived to look at the vehicle and whomever got through financing first would get the vehicle. Who treats a customer this way after they drove 3 hours? We finally were allowed the view the vehicle. After a brief inspection, the car had noticeable damage that the salesman neglected to inform us about. Scratches all over the vehicle, large dent on the right front panel with major paint repair required, a drivers seat that was failing, and a remote start that didnt work. I told the salesperson that my offer had to be lowered due to the obvious problems with the car that would cost a good amount to repair. He then tried to sale me on a newer model at twice the price! I told him I was not interested in the newer model and to take my offer to the sales manager. 20 min later, he returns with an offer on the new model without expressing my concerns to the manager. Please do not do business with this dealer. Learn from my experience and 6 hour drive to look at a damaged vehicle and being asked to play the sales game against another family.

Very Good Service Dean was very Professional Job well Done!

I got a letter in the mail from Chevy stating that there was a know problem with their vehicles made in 2016 with a vapor emissions purge. The letter stated, call your local dealer and the fix will be done on their dime. I called this dealership only to be told that even though they sent the letter specifically using my vin to track me down. That the repairs or problem is not specific to the vin of my vehicle. They then said they would be happy to at least look at it. I asked, well if the problem you find, specifically is the problem this letter states. Will I be charged? They told me that there was no definitive answer to that. I will no longer purchase anything under this umbrella and will seek to tell family and friends the same.

Wasted my time coming here for a normal bait and switch tactic for a vehicle I was looking at. Look elsewhere.

These guys are great. Show up at 730am and get the 5 star treatment. Always knowledgable, always willing to lend a helpful hand. I do have to say that Dakyre Jones DJ was the man today for my visit. He knew his way around my ride and had me in and out quick. Will definitely return for more service needs!

Sean and his service team are amazing. I came in for a recall, I was in need of getting it repaired rigt away. I explained my situation as I was leaving the country the next day and needed to turn my vehicle in that afternoon. Without hesttation Sean took my truck and attended to the recall. He is an example of southern hospitality at its best. This is the best customer service I have ever recieved from a dealership. I am a GMC guy for life now. Thanks Sean.

I took my car there for the first time about two weeks ago. They did and amazing job with repairing my car plus did my oil change! Dj was extremely helpful and I will continue to come there in the near future for any repairs I have. Thank you Baker!

Lanard Smith was awesome. I usually dont care for dealing with salespeople but Lanard was a pleasure to deal with.

Everybody at the dealership was extremely helpful and kind. The issue with my 2015 Buick Encore was taken care of in a very courteous and professional way. I am very pleased with the outcome and will be bringing my wifes Encore here as well.

I brought my Enclave in for some warranty work and was VERY happy with the service and communication! They gave me a loaner car that was able to accommodate our two kids car seat and additional kids in our carpool. They also rotated my tires at no additional cost!!

This oil change tire/rotation service was conducted by pleasant employees but went way over the stated time. The free car wash was on par with the ability of an unwilling teenager. This issue is disconcerting considering the truck was only three months old and probably suffered some unnecessary paint scratching from an improper washing technique. This dealership attempted to rotate my Denali dually tires by placing the inside rears on the front axle. This method does not work with four aluminum wheels and two steel wheels as it greatly affects the polished aluminum wheel presentation.

Clinton Marr, in the parts department, was exceptional in helping me solve the problem I had with a vats key. He was very knowledgeable and took the time explaining how to correct the issue. Thanks Clinton. Baker Motors are fortunate to have you as an employee.

Dean was most courteous today when I came in to the dealership due to a crack in the windshield of my 2014 SRX. I parked out front, rather than pull into the service write up area. I was first helped by the initial service writer, who set my mind at ease after telling me that windshield replacements dont get the deductible applied in South Carolina. I then spoke with Dean, as I have been very impressed with him as your Service Manager. We walked out to my car. He saw the problem immediately, and we went back to his desk to call my insurance company. Dean also told me that the windshield would be covered by insurance. Even before calling my insurance company, Dean brought up all the details on my windshield that the insurance company would need to know, so we would be prepared. After I gave my insurance company my initial information, I handed the phone to Dean who dealt with the glass details. Dean already had a preferred vendor for Cadillac that would replace the glass while the car was at my home. This vendor is also a preferred vendor for my insurance company. Dean gave the insurance company all the information, and also spoke with the glass vendor while I sat at the dealership, again giving him all the information. We arranged for the vendor to call my cell phone to set up the appointment. On my way home from the dealership, I received a call from the vendor that the glass was in the warehouse and that he would be out to install it tomorrow. In all of my service dealings with Baker Cadillac, it has been a complete pleasure. Dealing with true professionals who actually care about their customers is most appreciated. Hats off to Dean and the entire service department.

Great customer service. Brian was fantastic as always. You could really tell he truly wanted the best experience for his customers.

Very disappointed. First time getting a service done on my Cadillac and the mechanic got grease on my tan interior. It was raining when I picked it up and was in a hurry to get in the truck and didnt see it until later when I got out.They have offered to clean it but that is another trip over that I didnt intend to make.|UPDATE 3-17-17: After my initial review someone from baker called to offer to exchange my Cadillac for a loaner and do a full detail on my truck. He said he wanted to make sure that they had a loaner available and would call right back. No call. I called back 2 days later and got voicemail. No call. I called back one week after that and left a voicemail with the service manager. No call. Called again and actually spoke to service manager and was told I would be given a phone call before he went home that day. No call. 3 days later someone called to tell me that they could drop off loaner and detail my truck. Truck was picked up and I was called shortly after that it was ready. I was in a hurry but was in the area so I picked the truck up. Yes, they did clean the carpets and got the grease removed and washed the truck but it was not detailed. THE BOTTOM LINE: Dont offer to correct a mistake then not keep in contact to follow through and then do a half-ass job of the correction.

Not at all happy with my experience with Baker Buick GMC. The salesperson, Ted, did not listen to me when I repeatedly told him I was not interested in a used car. He insisted on showing me a USED car that was $5,000 more than what I indicated I was willing to spend on a NEW car. After wasting close to two hours of my time, I was able to escape, without seeing the car I had come in to see. Additionally, he felt the need to interrogate me, as to how a 32 year old could afford to potentially purchase a $36,000 vehicle. Absolutely outrageous and none of his business. As if I dont work.

Great staff a very happy front desk beautiful smile. Relaxing atmosphere. Computer so you could find parts for your vehicle or surf the web.