I don’t want to be rude but this is why retail is dead. Everyone working hates their lives and their jobs. Nobody was helpful nobody was capable, when we finally flagged someone down after 15 minutes of attempting to steal for attention, the salesperson told us what we wanted was out of stock :-) I get that times are tough and that it’s illogical to keep a fully staffed store but literally any one employee interested in customers that have come to spend large chunks of money would result in a better experience for all!

I ordered a Apple Watch for curbside pick up and had to wait for 10 minutes. No one still didn’t come out so I had to go inside. When I went in I handed him my receipt for my pickup and told them no one came out for my curbside pickup. He took the receipt and took another 10/15 minutes because he thought the receipt was not legit. I’m very disappointed with their service and felt discriminated. Never again❗️

I upgraded my cell phone Friday 10/15/21. Erin the salesman explained that I was eligible for an upgrade on my i phone. He then said there is a promotion going on and I would receive $800 for a trade in through Verizon. He verified the promotion with 3 other employees and told me I could just drop off my old cell phone at a Verizon store and they would give me the trade in value with the Best Buy promotion. The 1,100 i Phone 13 Pro would only cost me $300.The next day, I called Verizon on Clark and the saleswoman said I could only drop my old cell phone off at a corporate store. I then told her about my new phone and the promotion I received from Best Buy and she said that there is no current $800 promotion and I should go back to Best Buy because what they told and sold me is incorrect. I returned to Best Buy and spoke with Marco the store manager on Saturday. I explained that I paid 1,100 for my new phone and there was NO promotion on my account according to Verizon. Marco said, Verizon is telling me incorrect information and the promotion is still running. I asked him to please show me the promotion I received and he and a sales rep printed out the promotion for me. Marco quickly read part of the paper with the promotion and pointed to my my older i Phone XS and said, the promotion is correct and I just need to drop off my old iPhone at Verizon down the street; talking fast and brushing me away.When I got into my car I reread the paperwork and in the first paragraph, last line it states, the promotion is for QUALIFIED NEW LINE ACTIVATION FOR VERIZON. I went back into the store waiting over 20 minutes to speak with Marcos again. While waiting I asked Denise to read the first paragraph about the promotion and explain what that means. Denise said you get a $800 with a new line of service.Finally Marcos was free. He seemed shocked to see me again. I asked him to read the first paragraph out loud to me and explain it. He read it slowly and then stopped before the last sentence. I asked him to please continue to finish the sentence and he mumbled the words, The PROMOTION IS FOR QUALIFIED NEW LINE ACTIVATION FOR VERIZON. I then asked him, What does a new line activation mean to you? He said, it means you need to open a new line. I then said, I upgraded my phone last night not opened a new line. He did not do anything to help or fix the situation even though I was completely mislead.He said you can get the promotion for that as well. He was flat out lying. I asked him to write that on my paperwork and he said he couldnt. He never once apologized or admitted to his error/falsifying information. I never qualified for a promotion and I ended up spending $1,100 on a phone that I was told was on promotion. Marcos being the store manager and acting extremely confident about his knowledge of promotions completely lied to my face and did nothing to remedy the situation besides tell me to go to VERIZON. I do hope this situation will be rectified.

The sales man John was absolutely Wonderful!! He was very polite and very helpful. He attended us with a Smile The whole time. I would recommend this Store to Friends and Family. We were Very Satisfied with his Manerisem. Thank you so much John, we will be back to your store for Any additional purchases.

Great experience purchasing screen protectors for iPad and iPhone. The Best Buy rep installed the screen protectors perfectly, and the iPhone version comes with a lifetime warranty. Super useful. The store was also pleasant and relaxing, very enjoyable visit.

Great store and big props to Micah for being so patient

I walked into the store and no one available to help me. I ask an associate for help, he pages someone, I waited for almost 15 minutes and no one comes. I headed to customer for assistance and I am told they dont have enough staff. I run for the exit already upset. Manager is chatting and walking around but cant pitch in 😃

Not a bad location, the staff has always been incredibly helpful in directing customers to the specific department or section they may need.Clean, well lit, great amount of parking.

Folks were very helpful and tried there best to find the product I wanted. I managed to find what I could not on Amazon. Very happy!

Excellent experience! A great team of people 👏. I purchased a microwave and had assistance with choosing whats suitable for me, as well as assistance with putting the appliance in the car. A back saver!!

They had excellent customer service that need a product and if they didnt have it they had a way to order it for you

The manager is super nice! Helped us in criss.

Experience review with Brandon in Geek squad and with our printer purchase.Our experience was refreshingly enjoyable. In fact, every-time I visit this particular Best Buy at 1000 North Ave,. Chicago, IL. Im impressed. Today, Brandon displayed an incredible amount of knowledge, patience and sensitivity. Best Buy should consider cloning him for some of your other stores.I am Impressed at how genuine he inter acted with customers of various cultures.

Great customer service and an even better deal on a MacBook pro!

I stopped by this morning March 26, 2021 because I bought a laptop which was delivered yesterday and when setting up and suddenly there was an issue with it😫 I was extremely worried and pretty devastated🥺cause it was my 1st brand new laptop ever😩 The young lady customer service associate (didnt catch her name).. working at Best Buy @ Bedford Park, was AWESOME!!😇 She provided friendly efficient service 🙌 and was able to find me another laptop at a different location!! I was so very grateful she listened to my laptop issue, offered couple options and was able to find me another laptop cause I was freaking out about it.. I mean,,, brand new laptop ever and it cost me a pretty penny. Thankfully everything worked out great thanks to the young lady and her great customer service!🙌Thank you so very much!!🙏😇

The Geek Squad team at North Ave. is terrific! When my new PC had issues, Marvin found some creative work arounds that made things run. I especially appreciated how he and Larry seamlessly managed a consistently steady flow of frustrated users, eager to get their tech operatonal.

The customer service and professionalism was outstanding.

You can walk into the same Best Buy multiple times and your experience can be different depending on who helps you that day. Go to Best Buy on 1000 W North Ave and ask for Gino. The guy is a legend and great to work with. Big shout out, Gino. Thanks again for all the help with the drone and everything in-between.

Finding someone to assist me was almost like working. At times I walked around for over 5 minutes without seeing so much as one service person. Add to that, the items I was interested in werent displayed so I had no frame of reference to make an informed decision. When I did come across a salesperson he was uninformed about the product info I needed. The one saving grace was the Geek Squad section, who attended to me immediately and was very helpful with the info I requested. In the end though I left empty handed and kind of disappointed.

It is great to visit this store. Enough merchandise on the aisles to see new gadgets and electronics. I hope the store can return to full normalcy soon. The service was great.

Best buy sell the best electronics appliances. They also, have electronics repair technicians who are doing a good job. Queek Squad Services are the best. Enjoy your computer repair with Queek Squad.

All I can say is Marco the Manager and Juan were the greatest in assisting me with the problem thank you both

From the time I walked in the store until I walked out I was greeted. The staff was kind and professional. Michael in appliances helped me chose the appliances that was in my budget and the dimensions were spot on. Thank you

This has been my go-to Best Buy for 20 years now;From my first Blu-ray/DVD,XBOX & everything in between!Thanks BEST BUY(NORTH AVENUE-SEDGEWICK PLAZA)for all the memories..PAST, PRESENT & Many years to come!👍

Great store. Had everything I wanted in stock.

Great Best Buy, good selection and friendly and professional staff 👍

Brought in all in one computer to Geek Squad. Person at front door volunteered to carry it; served promptly; hard drive removed and computer recycled. No charge!

Good selection, prompt service and friendly staff.

The whole ps5 process was excellent..staff very friendly and professional..love my experience

Everyone there is kind good service advice you to wear your mask and people there help you with what you need any questions etc they are there

Went to Best Buy for a laptop. I looked around for about 10 minutes and no one offered me any help. I deliberately went to a brick and mortar store for help instead of shopping online because I know very little about computers. I also figured I would get a AT & T cell phone. I looked at the phones for another 5-7 minutes and still no offer of help. I even tried to stop an employee for help as well with no success. The only thing I got out of the visit was what size laptop screen I want.I ordered a phone on line and I called Dell and bought a laptop. If you want to see what you want to buy in person before going online to get it this is the place to go.

Sevice sucked. May nerver return to do business.

I went in for an exchange. The person that helped me locate my item was nice, fast, and the efficient. The cashier however was not personable, no communication skills, and seemed to want to rush me out of there. The check out experience is just as vital as the experience on the sales floor, if not even more. This was definitely a deal breaker and wont be going back. Ill stick to my local store in bucktown.

Did my research, went in, got what I wanted, all was pretty stress free and speedy, except they asked whole bunch of personal information at the check out. Now, I am getting pretty much an email from them every other day! I have unsubscribed now, but an option to let customer choose if they want to be in the marketing list at the check out would be preferred. I am just glad that I left my email and not my husbands.. It would totally ruin the Christmas surprise.

I be there for the last 15 years and still the best customer satisfaction I love this store

Great got what I needed. And had great help getting it.

Excellent service. All tech questions answered. A pleasure. Friendly feeling

Love this location. Free parking. Nice staff.

Very helpful staff. The young man who sold us our TV helped my bf load the TV into the car.

Smaller best buy with smaller assortment it feels. Staff is pleasant and doesnt hover like other locations.

Worst customer ever, the guy that drives the white Honda civic that works there, shouldnt be around people . He is an unstable man. And rude

This review is for my experience with Ashton in home appliances. My husband and I walked in to look at vacuums as our joint holiday gift to each other. He walked us through several cordless options and even demoed how to clean the filters and work the attachments. Above and beyond. Someone walking by even stopped to watch him demo because he was so knowledgable it was exciting.Doesn’t stop there for ole Ashton. We found the vacuum we liked but it wasn’t available in store and therefore we wouldn’t have it to “unwrap on Christmas.” He upgraded our shipping for free so we have it in time. $40 shipping upgrade for free.It’s easy to forget about places like Best Buy when Amazon is so readily available but you just can’t replicate the kindness and customer service you get in person. Thanks Ashton!

Love this place but hasnt been in that place in over 15 years stop in there today and was able to find everything I was looking for.

Wasnt particularly busy but they do have someone right at the entrance to ensure youre directed to the correct place, quickly and efficiently.

Great..That supervisor Julio its Tha good guy

Its a funny place... theyre sticklers about sticking to policy on returns/price/sale extensions but then match prices from other local places which serves the same purpose. Wouldnt it be easier to empower team to do the right thing the first time?

Angie went above and beyond to help me with cell phone and fitbit! Thank you!

If you need help this store is outstanding. The people working there are very knowledgeable and friendly.

Store was clean and staff was helpful. Was looking at laptops and they had a ton of variety to review hands-on

Welcomed me to the store and offered help right away

They were very helpful thank u

Very polite great helper they had what I wanted.

Bought some videogames in person. Good experience. The sales clerk helped me with a price match from another retailer online. Thats some solid customer service.

Great location. Staff is never pushy but helpful when you need them. Store is always clean and faced well. 👍 Its a bit of a hike to get here, but worth the trip.

They are doing a great job during this pandemic, staff is very friendly!

It was very nice and helpful good working people and I got one thing that I need enough of the covering for my computer

I had a great experience with the staff. Very knowledgeable and friendly

The staff today was super friendly an attentive without being overbearing. I liked that🖤

Never felt so unwelcome in a place that was rude im Hispanic and look at me and my friends was going to steal from them store to shop at and being follow around poor customer sevice and stop it they door to ask what we looking for never going back again!!!!

In my experience, the Best Buy store on Clybourn is very Covid safe. Much care has been taken to protect customers & staff. As important, is the professional & friendly assistance. The employees are all very knowledgeable, and always offer technical expertise. I appreciate the great service I always get shopping at Best Buy.

Waited 10 minutes in line for Geek Squad, just to be told they couldnt service me because I didnt have an appointment. Best Buy website offered scheduling an appointment or just walking in. Very poor customer service.

Great customer service. Very helpful. Went and got exactly what I was looking for.

Great store with lots of technology.

Best Buy is a last of the many electronics stores from the last century.

Staff nice but some lack training. Good prices.

The staff was very helpfull, I went there to buy a Chromecast + Google TV and ended up buying a pair of Sony earpods which are amazing by the way.

Friendly staff and quick service! Went to pick up a new phone and the staff offered help to put the chip in it and a new case.

NEVER buy certified the manager told me he doesnt really know what that means and most of their products work great but if there are issues Best Buy will NOT stand by them, they direct you to the manufacture. Next time I will buy directly from the manufacturer to begin with. Beginning to think Best Buy intentionally sells used products as certified like new just to be able to charge customers more. TERRIBLE service, that does NOT stand by their products or sales.

Went into the store to price item, price was high purchased item in Amazon

Bought a mini fridge, HDMI DVD player and a gaming headset. SWEET!

Cells were barely stacked with anything couldnt find a power cord that I needed for a TV they said I had to order it online its ridiculous went to two other Best buys too and still couldnt find a power cord which is a very common thing

The shoe game over here is top notch. Ace helped me out. Customer behind me was a weirdo and the Bby staff had so much patience with him. 5 star. A+ sellers. Will buy again.

Bought some earbud for $29.99 was $59.00 work great.

This Best Buy inserted Geek Squad deals in my purchase without my consent and was pushing me to buy it. The associates wouldnt answer my questions so I walked away from the purchase without saying a word. Also it to me over half and hour to contact some one about the incident so I called corporate to make them aware.

Awesome location they had 3 games that I was looking for!

Great customer service 👏

Curbside pickup was fast & employee was very polite.

Best Buy is my candy store, and I appreciate being able to browse without being interrupted excessively. I was able to pick up the items I ordered online order within 5 minutes of getting in the store pickup line. The store is laid out well, Many popular electronic brands have their own designated sections making it easy to find specific products and accessories. Lastly. I found that the North Ave store had many, open box specials tucked away in various sections of the store. Best buy always offers great deals on products that have been opened, and this Best Buy had quite a few deals on display.

Got my new MacBook here. Quick purchase!

This Best Buy location has been my go to place to buy electronics and video games for my whole life. This place has pretty much everything you can ask for. They have everything from small accessories and toys to super powerful gaming PCs and everything in between. The people who work there are also very nice and helpful. One of the employees I had seen and talked to before remembered me much later and we had a nice talk about games and about PCs. The guy was very relatable and very fun to talk to. If you need anything electronic from games, movies, computers, phones, and anything I forgot, this place is certainly a must-visit.

I went in because a laptop I had been looking for was on special and found an open box version which was missing a power adapter. They did me a fantastic deal and tried hard to make my experience positive and it was. Thanks guys.

Ive used the Verizon store for years to handle my cell phone upgrades. I decided to try Best Buy this year. Im so glad I did. Pete, their mobile department supervisor was incredibly knowledgeable, friendly, and professional. He went above and beyond to help me pick the right phone and accessories and made my transition to a knew phone both pleasant and fun. I absolutely recommend both this store location and their mobile service department.

I always shop here and always satisfied.

Natasha helped me today in the phones section and she was amazing! Very thorough, quick and made the whole process seamless and pain free. I bought a new phone and changed plans in under a half hour. Best buy north ave is VERY lucky to have her. :)

Had to exchange DDR4 RAM .2X8GB FOR 2X16GB... Cost a little more but they were very helpful

This is a great spot for electronics and they understand the client, such as myself, and I felt like I learned a few things from them. However little did they know I work in tech and I could tell that they were attempting to bait me into buying things. Even so, I enjoyed their company and felt the need to purchase said items. Well go back.

HORRIBLE CURBSIDE PICKUP. They make you wait in their regular parking lot and then signal you to come in front of the store. How are we suppose to know where to be if they don’t have any signs!? Plus, they do not even have signs of 6 ft for people to stand. People were all close to each other and they wouldn’t tell them anything. To top things off, they put a sign up after the fact they noticed they had to walk up to a car to give out the orders. What an experience.

Melvin from the audio department was top notch. Hes got knowledge for days in almost all the sections. Highly recommend getting anything audio from the north nor location in chicago

Service good depending on who you are talking to

Thank you Best Buy, for computer department, especially for Hulio Munios and Moe Jaber .I was buying laptop 1 time in the USA for study, and Im not IT person at all, I dont know about computer too much. I felt in love with these guys, they explained about all laptops, their good and bad sides, price off course, and I got really good deal with HP laptop for my self. Thank you a lot 😊😊😊😊. Definitely I will came back for other devices.

I’ve stopped here several times and recently I bought a car receiver for my car since they had free installation at the time. I got the receiver and then scheduled a time for installation. When I arrived for the installation, it got done right and I am happy with the entire store.They have plenty of parking, a lot of cool products and a nice showroom.Walking around the store I was offered help and that to me will keep me here.

Had no appointment with Geek Squad, but I got there shortly after opening. The team was both prompt and courteous. I really appreciated that they took the time to outline best and worst case scenario timelines. Felt like I left with a clear picture of the plan moving forward.Good overall experience so far. Hopefully, the follow through will also be good!

They did a poor job at curbside. Then I asked about a possible solution after being talked to liked an idiot, to it being a simple good answer....

Got my wife a new Pixel 3 there. They offered $100 more off than Verizon was. Good deal. They handled everything quickly, explained everything, helped with headphones and a random charger I needed. Great service. Thanks

Nice everything, always loved

Post Covid is not the same.

Didnt have the parts I needed but the workers there are very friendly and respectful.

Clean store. Nothing really to complain about for me. If I order something, they have it and I go pick it up. Customer service always there to help with any questions you have.

The staff is very helpful. I had someone with me help me look for 2 chargers and they were willing to look up release dates and everything. Beyond that the store is very clean and well organized.

Fast, helpful service