I am obsessed with my new bike! The staff here was so cool. They let me test the bikes over and over with so much patience. Fitted me for the bike and went above and beyond to make sure I was comfortable. I worked with Frank and he was a Gem! Totally recommend this store.

Had an awesome experience with the whole team at Chicagoland Bicycle! Susan was super helpful in explaining the features of the different bikes and was even able to reserve me the one I wanted that was on order. I showed up to pick up my new bike and the team was explaining all the features as they were finishing up the final touches. Walked out extremely happy with an awesome new Trek. I highly recommend this shop for all your bike needs!

Great guys to work with. I had a tire repair and was in & out in 20 minutes.

The owner or representative who assisted me or should I say didn’t assist me was very short and offered no helpful information. Not knowledgeable at all. I asked how would I determine the correct size bike for me. He said he had no idea...he had no idea about anything...Couldn’t give me any info about types of bikes...what to look for...nothing! After Googling...I found out that you need to use your height and weight to match up to the appropriate bike. I guess this guy didn’t know that...I would NOT recommend this business at all...

Get a fantastic job of repairing my bike and putting new tires and inner tubes on fantastic people

I showed up on a whim based on a recommendation. Ive been out if the mb scene for about a decade. Great pricing and extremely helpful. The guy I spoke to was clearly knowledgeable and answered all my questions. They had the last Trek Marlin 6 left probably in the state. I love this thing and the color is perfect. I also brought in my 15 year old Jamis hardtail and they gave me an estimate to get it tuned back up. All around, great experience and friendly staff. Plan on making them my goto place from now on.

So over the past few weeks I have called around to the local bike shops near the area in which I live to replace a chain and bike pedals on my 29in Schwinn mountain bike..one place actually looked at my bike and told me that he would sale me a chain replacement tool because he was too overwhelmed with service to attend to my bike. I left him the worst service ever. Another one wanted me to bring the bike today, however, I left my mom house and was headed in the direction to Hazel Crest to visit the location. I noticed Chicagoland Bicycle Trek Bicycles and I can tell you that they are prompted with their service and fast. I dropped the bike off there and within an hour or two my bike was finished!!!! I will definitely return to purchase other items and service on my bike!!!!THANK YOU GUYS ONCE AGAIN FOR PROVIDING QUALITY AND SPEEDY SERVICE!!!!!!!!

Very knowledgeable staff. I had a great experience there.

Chicagoland bicycle has proven to be a gem and an establishment unique to others. Their professional service and neighborhood charm has once again provided me the ease and comfort knowing my bike will be on the road again. Plus, they are good to look at!

Good people. Very nice. Very fast work. Had a broken bike pedal and they put it up right away and in 15 minutes, i was right back rolling.

This place is extremely pricey they have bikes that are being repaired mixed with bikes that are for sale all the bikes are over priced and even the used bikes aren’t worth buying for the price they sell the used bikes you can buy a brand new one. They as soon as you walk in the door your spending $80 they won’t touch your bike u less you pay the $80 service fee. Your better off YouTubing any repair you need done and doing it yourself.

Took my daughters bike in to be serviced. Actually took two bikes in. One I was told with labor replacement of the rotted out tires would be $150+. The second, a small huffy, supposedly only needed an intertube - the labor charged was more than the intertube. Less than a week later and the other tire, the one I was told was fine, is completely flat and the nozzle is pushed in so far I cant even attempt to put air in it. Plus, when I came to retrieve the bike after supposedly being fixed, it was left so close to the front door you had to step around it to get into the place. If you didnt want the business, just say so. Not impressed. Would not recommend.

Super friendly had a seat issue was in and out in 10 mins,will definitely be going there again

Great job assembling & adjusting my bike!

Very friendly staff I like and have good service with this place

Wonderful local business, helpful and friendly service, excellent selection and prices.

The guys/gal at the shop were nice, informative, and helpful with our (me and my son) on the purchase of his new bike. Hes a big kid and they helped us choose a bike that he can grow with, a seat that he was comfortable with, and even helped him with his water bottle selection. And the good thing for me is that they take care of the first tune up. And if he has any quirks with bike just bring it in. So I am happy with my purchase, their service, and salemanship.

So glad I went and got a second opinion about my bike. I saved myself $425 by NOT going to this store. Either the mechanic was trying to rip me off or he really had no idea how to tune my bike up. Either way I will not be setting foot inside this store ever again even though it is only two blocks away from my house. I found a different store that was able to tune my bike up into better condition that its been running for years. Thats where I will be buying my familys bicycles for years to come.

Phone conversation prior to buying my bike rack was very informative I asked all questions l needed to know before buying (Ive never brought one before) person on phone was very helpful that I ended buying from their shop

As the 2021 biking season is approaching, I am quickly reminded; yet again, to share my experience from this bike shop from last year....and here we are...finally! Being that I am a resident of Evergreen Park, Chicagoland Trek Bicycles is within minutes from my home, so If I needed repair or immediate assistance, they were the most ‘convenient’ option.One day during the summer of ‘20, I brought my bicycle in so they can inspect and repair my rear tire. Let me preface that I had purchased new front and rear tires and inner tubes the day prior from another Trek retailer. The owner called the following morning to inform me that the cause of my flat was due to ‘poor installation’, ‘too much air pressure’ in inner tube. After he advised me, I had asked if he could also inspect the front tire as well, as a precaution of course, only because I would think as a repairman that’s what he’d do anyway AND because I had just gotten the equipment installed the day prior.The owner stated that he would charge me another installation fee of $35 to correct TREK’s error, if he were to inspect the front tire! To that, I simply said to him that it didn’t make sense to charge such an egregious rate just to inspect a tire, considering the chance that it could be fine....which it was! I guess as a business owner and an active member in the community, he didn’t think that having humility would come a long way. He replied in a manner to which it seemed I may have offended him. It caught me by surprise because in my 39 years of living, never once had a business owner or any person(s) who is a representative of a place of business ever displayed the level of unprofessionalism that he did. As I was trying to be diplomatic and get him to understand things from the customers point of view, he basically told me to ‘go to hell’ and hung up the phone! I called back immediately and the head foreman answered and apologized for the owner’s behavior...and he stated that he would do the repair himself and will not charge me an additional fee to inspect the front tire.*WOW*I know this was a lot for something so small, but I made a point to say all of this because I value customer service and the customer ‘experience’! I live walking distance from this shop and after this debacle, I wouldn’t even refill air in my tires from them. Now, I either drive to Beverly Bike and Ski on 91st and Western or Irv’s bike shop in Pilsen for scheduled maintenance. I just want fair treatment, a place where I don’t feel like I’m requesting services that feel bothersome, a place where I feel at home, but most importantly, a shop where I don’t feel like I’m over paying for service.

Very friendly, informative, and helpful. Would highly recommend.

Helpful in getting me reading for biking this spring and summer. Lets spend locally.

Highly recommended!!! I just purchased a Schwinn bike from Target and not even riding it for 2 weeks I knew right away something wasnt right about it. I googled around, found this place and knew they been around for years. So instead of buying another bike, I took a chance with their tune up service. Within minutes of bringing it in, the owner I believe, told me right away the handle bars and brakes were installed wrong. I just picked it up today and what a CRAZY DIFFERENCE it made! Hours later I already took my wifes bike in because her bike was from Wal-Mart and worst than mine. She would have to pedal CONSTANTLY regardless of what gear she was on just to get anywhere with that bike. I cant wait to get it back for her. So if you have an old bike that just doesnt seem right, give this company a chance with your bike..might save you hundreds in the long run. The customer service was great. Friendly. I came across at least 4-5 employees and every single one was friendly, helpful, not rude at all. Makes you feel welcome, almost like family. As a small business owner myself, I know first hand this is exactly what keeps businesses around for years and years just like these guys. Keep doing what you doing and thank you for taking good care of my bike, soon to be bikes.

This is the first time time that I have been to this bicycle shop and it was a great experience from the start! They were very helpful with the new bike that I bought and all the accessories that come with it. They were polite and very fast in the process. I even got to see some bike repairers! I have trust that they will continuing to provide customer service and take care of my bike for years to come.

Great service, friendly staff. Well recommended.

Great place! Bikes, bike parts, accessories or service, you can get it here. The staff is very friendly and helpful. Go here for ALL your bike needs!

Called to ask when my bike was going to be done. The guy said tomorrow afternoon or the next day. Must’ve sensed in my voice that I needed it quickly. Got a text about two hours later saying it was done. Great job

Fair, reasonable, and competitive prices for parts and labor.EXCELLENT service for my bikes, often on the spot. QUICK turnaround with EXCELLENT workmanship from knowledgeable, experienced bicycle enthusiasts.HIGHLY and generously responsive with feedback, suggestions, and expert work and advice to my specific needs and wishes and HOW I cycle.Excellent communication, regular updates, friendly and professional and awesome staff. Truly the best.

Big room for improvement!I have been there a couple of times, and the people there make me feel like I am forcing them to do me a favor for free. Their customer service skills need to improve. Maybe it is the same attitude that many (not all of them) Mt Greenwood residents have (arrogant, cocky, domineering).One time I was looking for a part. They charged me for the part and labor and wanted to change the part themselves and keep the bike there for 2 weeks without asking what I wanted to do. Thats what the brick & mortar stores need to improve on in order to compete with Amazon and all the online stores

They are great with fixing bikes. put air in my tires so I dont leave the store unhappy. Great service.

So friendly! They are fast as well. All I needed was a skewer on my old bike but a line had formed and they took care of everyone within minutes.

Bad service – went in to have a broken gear cable repaired. After the mechanic looked at the bike, he claimed it would be $110 +tax. I said WHAT! He tried to sell me a chain, a gear cassette, and oh yeah, the gear cable. BTW - the chain is just two years old and was fine condition. I ask, how much for just the gear cable? $31. When asked for just the gear cable, he politely offered to keep my bike to for 2 WEEKS. No thanks.BTW – had the bike checked at another bike shop and the gear cassette and chain were fine as I thought. After a slight chuckle, 30 mins, and $31 my bike is fixed and I’m back to riding with the kids.

Thank you! You guys are the best!

I love this place as soon as I walked in I got taken care of right away. I got the perfect bike for myself. Very respectful people . I highly recommend the shop 🙌

Nice bike shop with good selection of bikes and knowledgeable staff. Been ins same location for years. Highly recommend. Trek, GT, Electra and Huffy and some of brands carried .

Have purchased several bicycles for myself and family from Chicagoland Bicycles and have used their services for minor repairs with absolutely no problems. Recommend highly without reservations or qualifications.

Dont wanna answer the phone loose a sale just spent $3247 in Indiana cause you dont wanna answer the phone whey to go

Been coming here since it was Richards, and Chicagoland has carried the tradition of being a friendly, knowledgeable, neighborhood bike shop. They have everything from entry-level Huffy bikes to top-of-the-line full-fledged racing road bikes. They can fix anything that may go wrong, and offer friendly advice when its time to upgrade. Before you buy big-box or online, give them a try. You wont regret it!

Had to drive 30 min to this store but completely worth it everyone is super friendly and knowledgeable

Fred is great and his workers are great also. Theyll work with you if not satisfied till you are.

Excellent work and service. Enjoys local reputation for honesty and expertise. Very friendly to deal with and inspects my bicycles when I bring them in. The only charges you will incur for material and labor are those actually needed to fix your problem. Absolutely trustworthy and reliable. I have been a customer for years and always felt great about giving Chicagoland Bicycle my business

They fixed my bike, and now I can ride comfortably. They are very professional and friendly.

Great customer service. Reasonable prices. They stand behind their work

This place is super 👌

Great knowledge and service. Good selection.

Called in to see if a bike was in stock. The lady that answered was unwelcoming/unprofessional. Before I told her the bike details she told me they likely don’t have it. I told her the bike model and she wrote me right away. Didn’t try to help or offer when bikes will be available.

Neat

Our entire family was in the market for new bikes and spent all summer looking (mainly online) and like most couldn’t decide or get questions we had answered properly. Since our family is younger we needed a small buggy tow behind (for 2 little ones) and new bikes for me and my wife.The day we walked into this shop was a ginormous difference maker! Fred and Ben went out of their way to make our experience one of the BEST the wife and I ever had!!!! They both patiently answered our questions, fitted us to make sure our bikes were the right size, assembled the tow behind carrier and literally walked us through every aspect of our new purchases front to back.It’s not often I leave any retail establishment smiling ear to ear but these guys managed to Exceed every expectation we had and these guys just gained a customer for LIFE!If you want a painless, professional environment with some of the best staff you will ever meet SHOP HERE you will not be disappointed! Thanks guys!

This is a great reliable neighborhood business, with frendly service.

Always great service and products. Usually completes bike repairs before expected date.

They couldnt be more helpful. Very busy as everyone is either buying a new bike, or is in my case, getting their bicycle ready for the road once again.

Great Bikes & great deals.

Great people, great store.

Was out for a ride got a flat, walked in with the bike rode out 9 min later, great neighborhood buisness

The only thing worse than rude service is rude service with a smile. Thats what you get here. The little guy has a serious attitude problem and his sidekick likes to chime in as well. If you can find a different bike store i suggest avoiding these pompous d-bags; i know I will.

I have bought all my bikes here. The service is amazing and always great customer service!!

Visited shop today, only 2 customers, had to request for assistance 3 times! Will not do business

People are totally rude and obnoxious. Unhelpful and will sabotage your bike if you dont take your advice. Not to mention they overcharge you and will leave and close the store on you if you have to pickup your bike at certain time. Worst place ever. Also rude mechanic couldnt take 30 seconds to reconnect break line that other store does for free everytime even without asking. Negative 2 stars

Very unfriendly service! Maybe if you go in person it would be better; however, by calling for consultation you will be treated as if you know nothing!! Sometimes you need an estimate before deciding where to go yet a $50 range is not helpful! Very rude and will not bring any business their way and I respresent a bike program so they lose!Go to Park Schwinn, its so much better and a friendly/helpful environment plus it is right down the street! 3333 W 95th St

I wish I could give less then one star.... the short guy there charged me 50$ extra for a saddle and his answer was,, dont let the door hit you on your way out,,

Normal, yearly checkup --- Handled professionally and in a timely manner. Any and all questions answered/managed beyond expectations.

Ben is a great mechanic, unfortunately he was assisting another customer and I had an unfamiliar guy miss something inside the tire when switching in a new tube (99.9% sure) which led to a slow leak which was frustrating because it’s my only form of transportation.

Fast, courteous and friendly service.

This place is the worst bike shop I have ever gone in .I bought a bike yesterday .I rode it and it made a loud sound, I took it back they told me I had to deal with the sound, they wouldnt fix it, I just bought the bike, I said are you kidding me ? They said no .I told them I wanted my money back .They gave me all my money back, I will never go in there again .Bad business practice,take care of the problem, they chose not to.

They have everything you need

Little guy need to change his attitude or job,thats not acceptable for a neighborhood store

Extremely POOR CUSTOMER SERVICE 👎👎👎

Very friendly and knowledgeable

Friendly service!

Pros!!!