Absolutely great experience all the way around. Finding just the right lights in the sea of fixtures is a breeze at Northern Lights & Accents. They even got us the finish and correct size we needed to make the room elegant while still being affordable. Thank you so much for all the help and friendly customer service. We will be back!
I just called the store to ask if they carry replacement platform (I called it disc thingy) for a ceiling fan. They dont, but answered my questions about watts and measuring and I think I can order something now that will work. Very helpful. Thank you.
Great selection of lights and knowledgeable personable people
Great experience going in. The staff was knowledgeable about their products and what would be good for you. Unfortunately I cant give them 5 stars due to issues with customer service.Their policy is that they dont call their customers to relay information. I ordered a product that was due within a week. I received no phone call the day the item was due. The next day I physically went in to check, I was told the item had been back ordered and was 3 weeks out. Why no phone call? Their response was we have so much going on we cant call everyone.The bottom line is a local business HAS to compete with internet businesses in this day and age. If someone can get something for a better price and faster, then your only angle is customer service. A phone call could have saved them a sale and potential future customer and recommendation. Instead you insult them by saying thanks for keeping it local as they walk out. No, thank you for showing how much you actually care about your customers.
Excellent service and quality
I was looking for a specific item which they did not have. The fellow who helped me was friendly and patient.
Great people. In a customer of theirs since 2006
For years I have used Northern Lights for all my lighting needs. I find them courteous and willing to go the extra mile to help. They are excellent at helping to solve lighting issues that you might be encountering. I cant recommend them more highly.
This is a great place! Customer service is their top priority. Very helpful and knowledgeable. I highly recommend them.
The showroom and inventory are great. Very helpful and knowledgeable. We will definitely be repeat customers.
I went in to purchase two new bathroom vanity lights. I mentioned that my current lights were only a year old but they are having issues and Lowes discontinued them for this reason. The gentleman in the store stopped me from buying the new fixtures and said he may be able to fix my existing ones with some spare parts. I already had one of the fixtures down so I brought it in. Upon further inspection the fixtures were deemed not worth to fix. I was very impressed that Northern Lights wasnt just after a sale and they tried to help me with a more affordable option. I ended up selecting two very stunning fixtures that are period correct for my 1905 home, of great quality and even a great price! These will be much more beautiful and much higher quality than what I originally had.
A great place to get lighting fixtures.Friendly,helpful,knowledgeable staff.
Prices are out of this world.
Bought a single piece of replacement crystal that they matched.Fantastic service AND price.
Great job. Fixed out lamp fast and well
Unique selection of lighting fixtures. Willing to special order.
Great selection of fans lights .ect
Great, personal shopping experience
I was looking for a 60W transformer for a light fixture in my kitchen, and they had exactly what I needed. He even tested it to make sure it worked before selling it to me.
Knowledgeable staff