Its been a few months and big thanks andshout out to the friendly Ferman Ford folks.My Ford, Gold certified 2019 Roush RS3 Mustang is the nicest Mustang yet and the sixth. These pros are worth the time to see their inventory, and i never would have made the deal but for the trade value they gave me on my older heavily modified Mustang and a military discount ! Good job !

Excellent service. I had a great experience buying my Ford Maverick at Ferman Ford. Chris was awesome the whole process and Eric from the finance department was outstanding. He went the extra mile and made me feel comfortable. I am a very happy customer. Will be back soon.

William Pannier is by far the best Service Manager I have ever work with. The man is super personable and professional. Can’t go wrong with Will and the dealership has a great vibe! Can’t beat it.

Had a 90,000 mile service preformed on My 2010 Ford which are all My miles Driven.I will say, everything was done amazingly and They do have an eye for detail as many Ford Dealerships do not. This will go hand in hand as I look to purchase My next Vehicle.Impressive.Thanks Cameron!Your Technicians are VERY Good at what They do.Job Well Done!👍

I took my Ford Expedition for service to Ferman Ford Clearwater and received excellent service from William Pannier. very friendly, courteous and above all the knowledge he has is incredible. Thank you William for making the process of servicing my car super easy.Thanks

A bunch of lazy crooks. Go here if you want to be swindled. Brought our 2014 Ford Flex in to have sync software updated. They said needed to replace camera for $800 and tried to offer us a low price for the vehicle. Software original 4.3 version and all settings still the same couldn’t be bothered to reset or update software and basically tried to scare us into selling. Tried calling service manager for 2 days never returned calls.

Excellent ExperienceRick Tipton is first class in customer service. He took his time going over every detail of our new vehicle with us and never made us feel rushed. He answered every question without hesitation. Stop in to see Rick if youre ready for a new car or truck, you wont be sorry.Thank you Rick

Thank You Amer and Ferman Ford team for working with me on trading up my tundra for this beautiful Platinum F150! Everyone was professional and quick.

Amer is the best! Amazing salesman and gave us the best deal, definitely make sure to ask for him when stopping by.

This is my second super duty Ford that I bought from furman. I was in and out the door relatively quickly and they even took a check with no hassle. Eric was my salesman and hes very smooth and fast with what he does. He also knows a lot about the products he sells and keeps you informed while youre waiting of what youre unaware of.

Working with Amer was an absolute pleasure. he never made me feel pressured to make a decision, and most importantly a true professional. My buying process has been nothing but aggravation and Amer was excellent throughout my whole experience, making it easy. I have been in the market for a few months. I went in and advised him what my price point was and where I was at with my trade in and payments. We met this price point with no back and forth negotiation. The fastest and easiest car purchase I have ever experienced. Thank you Amer!!

Definitely would highly recommend them John was great they had my truck out on time like they said they would they also did a great job

I contacted them about a 2020 Used Ford 250 with Tremor package. I am away on business and currently have been discussing via text. We finalized numbers and I went to clarify those numbers, 7 minutes later I get a text saying that someone was working on the deal as we spoke. We finalized numbers, credit was pulled, why didn’t I get the first go on the truck as I was about to put deposit down and pending a link.The entire time I was told I wasn’t able to bring outside financing either. Strange, as I’d never encountered this. They tried to tell me my initial interest rate with a great Credit score was 4.5% and magically it got down to 2.98% when I mentioned I was pre-qualified.There’s something unclear about the situation and either way if I had been speaking with them all day to solidify the buying process, why was the truck sold from out from underneath me as a pending deal was already being worked? There’s obviously disconnect or the business doesn’t care about a customer willing to drive 3 hours one way to purchase a truck and be a continued customer.Regina who was the person texting me did a great job at keeping in contact but there’s little to be said about the GM or sales manager who decided to let one deal go through while one was being worked.

I was attended by John McVay when purchasing my new Hellcat charger, and I must say the experience was great, my expectations were very much exceeded. They cleaned the car multiple times for me, financing was very fast and prices were more than reasonable. Coming from Miami to Tampa wasnt very easy but it was more than worth it, dealers down here in the South have much to learn from the folks here. John McVay was an excellent sales person and friend.

This place is unbelievable the service is outstanding all the employees are amazingly friendly and responsive. They go over and above when it comes to customer service. Thank you to the Ferman family!

My experience with ferman Ford was very easy smooth and professional the salesperson was very knowledgeable the facility was ran perfectly the car that I purchased was a car of my dreams I have a few little hiccups that has to be corrected with the car but I was told to just bring it to the service department and they will gladly take care of it for me wonderful facility I would recommend anyone to purchase a car from furmans it will be a joyful and wonderful experience my name is Nelson Mandela Preston

Buying a used car, I was hesitant without my husband being there. That was no problem for salesperson Leo Rojas, who drove with me to Tampa to let me husband look it over and test drive it. We purchased the mint condition car that day. I was super impressed with their customer service from A to Z. Thank you.

Alex was super helpful and informative in helping me decide which vehicle to purchase. I would recommend him for anyone looking to purchase a new vehicle.

Very helpful and grounded as to our area! Great!

If you are one that’s looking for a pleasant car buying experience, then look no further. Well, where do I start; Before coming to Ferman Ford, I had already been car hunting for about a month, obviously looking for the right vehicle for the right price, but also I’m very big when it comes to customer service. You may have the best prices and you may save me money but if I’m not treated right from the beginning, I’m just going to take my money else where. So what I look for in a business, especially a sales business? is one that will go above and beyond and fight for you because it is important for them and it is also for me as a consumer. I called early morning as soon as they opened, I believe it was 9:10am, mind you that I live an hour away from Ferman, David, one of their sales representative answer the phone very professionally. I knew what I wanted already because I saw it online, it was a 2015 Tacoma, they just had taken it in on trade and was not available for sale just yet, but David took it on him self to go and and FaceTime me to show me the truck. I was very happy right off the back because not to many sales reps will do this especially if it is not up for sale yet. He guided me through the whole process and answered all my questions and if he didn’t know them he would go and find out and promptly call back with the answer. I knew then I was dealing with a great person in David but also a great company overall. From the manager Angelo to the finance manager Frank (which by the way, he could also be a sales men Lol). They made everything very smooth and provided excellent customer service from start to finish despite how difficult I may be. Great Job David and Ferman Ford!!!

Megan was great to deal with and Rob Hobbs was a big help finding extra rebates I didnt know I qualified for. Thank you again. Love my new Fusion!

Purchased a new 2021 Mustang Mach E from Amer. Even though we had some issues with delivery, Amer was very helpful and responsive in the process. Would highly recommend the Mach E!

I am working with sales John McKay he is great. Very personal and willing to help. Hope I can do business with him.

Yesterday I had the easiest, most amazing car buying experience I have ever had! I just have to say a huge thank you to Jason Bray for how efficient he was. He listened to all my needs and met all of them.Highly recommend Ferman Ford of Clearwater!

Went in twice for a somewhat unusual repair and still don’t have it fixed. No one seems to talk to each other and service manager sent me one short email saying he would honor a price and have heard nothing since then.

8 days ago I made an appointment to have some work done in their service center. I arrived this morning only to find out that they hadnt even checked to see if they had the parts in stock. Of course they didnt said it would be Tuesday before they could get them and said they would try to find aftermarket parts.. you would think that they would have checked and ordered the parts when I made the appointment. Wasted my time.

Service was horrible. Upon arriving for my appointment was advised it would be 45 minutes before they would even look at vehicle. Service person acted like I was bothering him even being there. After I was contacted by service rep to see if I purchased vehicle there (I did not) I was told they couldnt find anything wrong with vehicle. They stated cooling fan is supposed to run on high constantly as its designed that way.I know it is not. Dont expect good customer service if you did not purchase vehicle from dealership! I will take to another shop to get 2nd opinion. Waist of 1 1/2.

Great service, quick and easy. I talked to salesman Michael Howell and he made me a fair deal and answered all my questions.

Do NOT take your vehicle to Ferman of countryside. I will include all the details and documentation in the next few days. Our truck was in an accident, contacted our insurance which is Geico. They referred us to Ferman. Truck had to be towed there. Ferman tech drove the truck to get a tire replaced, I have the tech on call stating the truck drove fine. The collision work was completed. We picked the truck up and within minutes there is no compression so we took it back on a Friday. Monday morning I was contacted as they stated the truck wouldn’t start so I need to pay $264 for a battery. And then after days of going back and forth, Ferman is stating the truck is ceased! Not from the accident but lack of maintenance. We have always maintained this truck. So now Ferman fixed the collision, I paid my deductible and now we have a truck blown up that the insurance company will not pay for and Ferman sent me a quote for 15,000 for a new engine. Again keep in mind that Ferman tech drove the truck after the accident! I will include details and documentation in a few days. Towing it elsewhere for a second opinion! Below they are stating this is not 100% true. I have requested a copy of the diagnostics which they have not provided to me, I have requested a statement from the tech or driver that drove our truck to get the new tire stating how the truck ran at that time. Based on what has happened, SOMETHING happened at Ferman. Maybe the Tech or driver drove the tar out of our vehicle? Bottom line, we have always maintained our vehicle, the truck ran at the time of the accident, the truck ran for the service tech or driver to get the new tire then we pick it up and it has NO compression, then it just wont start.

Recently purchase my 2015 GMC Terrain happy with the sales department, and finance department. Great customer service

Saw a used Ford truck on line. Ad stated clean car fax, non smoking truck. Drove 1 1/2 hours to look at the truck, the salesman pulls the truck up to the front door and asks “Do you smoke?” . The dealership should do their best to make sure all information is correct on the advertisement. Waste of my time!

Thank you so much for our beautiful new used Buick. Megan was absolutely wonderful it was by far the best car buying experience we have ever had. Although our experience started at Ferman BMW with Daniel Ruiz he was very pleasant and wonderful to work with even though we did not buy a car from him directly we were able to make a deal for him. He sold a beautiful low millage dually to my sister and brother-in-law. Thank you so much Megan and Daniel we will be seeing you for our next purchase.

I didnt end up buying a car here because the medium roof Transit I was looking at was great, it had everything else I wanted except I really wanted high roof if I could find it. But, when I arrived on the lot I worked with Joe Rogers who was energetic, informative, and kind. He gave great advise and was willing to work with me in order to achieve financing with very low payments, and they would accept my trade for what I wanted for it. I felt like Joe was truly trying to help me. I will definitely contact him the next time Im looking for a car.

They stand by their service! My wife and I had a relatively minor issue with miscommunication on a job order with the Service Department. I spoke with Shelly Krolikowski, the Assistant to the General Manager, and she immediately got a clear picture of the issue, and researched it with William Pannier, the Assistant Service Manager. Ferman acknowledged the mistake they made, and PROMPTLY made it right with us, as their customers. Their professionalism is unmatched. We are customers for life!

Yet our service adviser did a great job of understanding our problem and conveying it to the mechanics. The support for our vehicle being out of service was great.

Ferman Ford always does an excellent job at servicing my F 150! Very thorough and quick turn around times.

TLDR- I took my car into service, 3 times for the same issue, paid 2 different warranty deductibles, to not have my problem fixed.Took my car in march to get my A/C fixed, had some parts replaced, the problem persisted. Fast forward 2 weeks ago in mid July, had my car looked at again and was told it was a temp sensor. The problem was still existent on the ride back home from service. Took car back the next day to have it checked again . During this visit I was pawned off to another service advisor. I had my car in for a total of 24 hours of not being contacted, and I had to initiate on the status of my car.The next day I was told that the issue could not be replicated, and was driven for a total of 45 minutes. I was left at that, with really no problem resolution. On Saturday, 7/31 Being frustrated as my problem was not fixed and my AC was still broken, I bought a thermometer to prove that there was an issue with the AC temp. Called service and informed them of this, but was told I would not be able to have my car seen until Thursday of the upcoming week. I took my car into service, 3 times for the same issue, paid 2 different warranty deductibles, to not have my problem fixed.Being frustrated with this diagnosis and service, I took my vehicle to another dealership. Within 1 hour, their service department was diagnose that my AC evaporator was leaking coolant.The only good thing that came of my service was the free rentals both visits.

Spoke to Rob that I was traveling to Newfoundland, Canada Sunday please make sure all fluids and tire pressure checked. After 2 hours I saw the technician drive my vehicle to the carport.  I asked did everything check out, he stated yes, then said you did check tire pressure he stated yes 35 all around Attached images of different times to show they werent corrected. With the competition out there and you being a FORD dealership dealership very disappointed in your staffs follow up and technicians competency.Recieved call from Asst. Service Manager, William Pannier he was apologetic of this and stated will fix this issue with his team. He asked if he could have the opportunity to give the department another chance. I went back in for works service. They noticed the engine filter was showing needing replaced, which they also did without any charge. Additionally they werent happy with the tire pressure readings they took back couple times and additionally reset monitoring censors. Give Ferman an opportunity to service your truck.

I have been a loyal customer for three years but due to the actions of their sales team I will not be returning. I would recommend working with a different Ford dealership.

No prices or information on the actual vehicles. All vehicles say to see a sales person but they were all hiding. Waited about 10 minutes and left. Not a single sales person came to help us. Im not fond of pushy sales people, but not even trying is unacceptable as well.

I told the sales manager my limitations of how much I can pay and so on, yet he mislead me and had me wait and the prices where double. Dont go there, find a decent dealership..... Extremely disappointed.

Mixed feelings, service staff excellent, sales person fake. Sorry I said it. Im sure it was only the one but honestly from a person with many years of experience in all fields of salesmanship he could learn a little.

Great dealership to work with, Dominic my sales person was amazing. He cared about all my concerns and also about my time. His financial manager was also very pleasant to work with. This is the 2nd vehicle I had purchased from Ferman Ford and Ill be continuing to purchase and recommend other people to this dealership as well. Thank you again to everyone at Ferman Ford to helping me get into the vehicle I wanted.

John was amazing at helping me buy my new mustang.He took time to explain my options and never made me feel pressured into buying something. After the purchase he even helped set up my Ford pass.This dealership is amazing 👏

Soteer was my salesman. He did a great job. One of the best salesman I dealt with my whole life. Not pushy. Takes care to details. Gets you the best deal. Definitely will recommend working with this gentleman

I had my oil changed in my 2018 Mustang. This was my first visit to Ferman. Everyone was friendly and knowledgeable. I will always take my business there!

Went by to look at at a used truck for work but not quite ready to buy and almost walked out with a new one! As soon as I pulled in I was greeted by a young guy named Chris K. However, he didn’t approach me in that desperate sales way you get the minute you hit a dealer lot, and I’ve visited many in the area. Just a nice young guy who knew his stuff, answered the questions I needed and showed me around. We didn’t talk financing or my job, just about what I was looking for. It was such a nice change of pace that I nearly bought a new truck that day since he made such a common sense discussion about my needs. I’ll be replacing my entire fleet soon if guys like him are the ones I deal with. Fantastic experience and nice dealership!

Low inventory has affected their sales department. I was told to hold on to my vehicle, it was probably in great shape. I never got to look at a new Escape; Im not certain that they have one for sale. Multiple calls and text to the sales department eventually got me a referral to a manager.

I was very unhappy with the sales manager, we settled on a price, I wanted to pay cash. No, he insisted I use there loan company. I paid loan off in 3 months at a cost to me of approximately $1,500. I will never recommend Ferman Ford to any person that ask.

Greeted by a friendly service manager who ensured what I needed was reflected on the work order. Did not try to up sell me which I appreciated. Was very courteous. Made sure I knew exactly what service was provided before checking me out. Overall experience was ouystanding.

Brian Jamieson was absolutely amazing to work with, wonderful experience. Brian was super patient and knowledgeable. An excellent car buying experience my husband Mitch and I will recommend to everyone!! Thanks so much!!

Called yesterday at the end of the day about programming my key for my Ford Explorer, they told me that I was welcome to just walk in tomorrow, but when I came, nobody wanted to speak with me, all (4 people) managers started to be very busy and declined to help me! After couple of minutes they probably started feeling bad and asked me if they can help me, and I said that I for sure need to do an appointment (even when I explained that I called yesterday).Friend of mine suggested me that location, and I was about to use them to buy a new truck, but after that kind of service!!! I’m to busy to even speak with them!Horrible experience

Brian Jamieson was great! He was so patient and laid back with selling me a new car, and listened to all of my key points that I was looking for in a vehicle large enough for our growing family. I loved my car but Im in love with this 2021 Ford Escape and will be for years to come.

Michael Howell was awesome to work with. Quick organized and helped me out with everything I needed. Way beyond what I expected. Thank you for all the help and working with me on the new vehicle.

I have bought numerous vehicles from Ferman and they have always worked with me. Megan has been my dealer each time and she shows a large amount of patience in helping me pick the right car for me. Check Megan out next time you need a car!

Best experience I’ve had buying a vehicle. John McVay made the process very simple. We pulled up and the truck was cleaned and ready. The finance department had our file on hand and ready to go. Very good customer service with a hometown feel.

Upon finding Chris K, our car search was starting to become frustrating. We are so thankful to have been able to work with such a awesome salesman! He really made our experience great. If you’re in the market for a new ride, he’s your guy!

My service experience with Ferman Ford was very satisfactory. The service team members were courteous, informative and got the job done.

William was wonderful. Excellent customer service. Job done quickly. Fair pricing. I will definitely be back for any vehicle needs that may arise.

Ferman Ford service department is very efficient and making an appointment is so easy.

Jeff in service is the very best 5 start to him

I had many great services over the past 2 weeks. I originally was brining in my car for regular maintenance things and had a very good experience with Robert of the service department. When going back in for a follow up, I was told the dealership was interested in my vehicle and willing to purchase it from me. I talked to Justin, and John about that and decided to do a trade in for a new car, and Bryan Jamieson was the salesperson that handled everything when it came to purchasing a new car. Very laid back, no pressure felt to purchase and the price was right. I left very satisfied with my experience and will continue to use and recommend Ferman Ford to everyone I meet that is looking for a new or used car.

Went to put air in tires. Treated wonderfully.

Chris K. Really brought home the bacon with finding me the perfect car. You really couldn’t ask for a better guy to get you in your dream car of a life time. I went in and had been debating for hours. He really broke down each spec within the various trucks to help me choose. -Thanks Chris K!

A good selection of used cars available.

Very happy we were in & out took care of your F150 😊😊

My salesman was John McVay very easy to work with, not pushy at all. He knew alot about the truck and walked me thru setting up Ford pass. The financing part was very quick. I tell all my friends about Ferman.

I have been a long time customer starting when they shared a dealership with Mazda and continued to stay with them after Mazda left to have my Mazda serviced. I was very happy until I just referred my son there with his newly pre-owned car to have an oil change and inspection and before they even started they came back and told him his check engine light was on and theyd have to do a diagnostic and it would cost at least $200. Well there was no check engine light on before he went there and for the 5 days he owned a car before he went there, but suddenly now the check engine lights on? Something stinks to high heaven and I think its this dealership! They told him itd be $100 for an oil change and another $200 for the check engine light! Needless to say he left and Im embarrassed to say that I referred him to that place which I will no longer refer anyone or be going to from this point on.

As usual, great service, great communication and professionalism. Its always a pleasure to work with Jeff.

I have purchased numerous vehicles from the various brands over the years and this place is without a doubt in my top 3. Sam, my salesman, acted more like a knowledgeable friend than an actual sales person. Not once did he pressure me or try to sell me on something that I did not want. I gave him specific guidelines and he showed me exactly what I wanted. This was a truly phenomenal new car buying experience. The dealership is very well kept, all of the staff are very friendly and try to make you feel at home. Sam fought to get me every rebate and the best price possible. I haven’t yet used the service department but I’m sure that will be just as good of an experience. I will definitely be back here and I will refer my friends and family here to see Sam in specific. If you are in the market and considering a Ford, check this place out... you won’t be sorry.

All was good. Thank you.

Ferman ford is the place to go for a new vehicle! Brian took awesome care of me and is extremely knowledgeable on mustangs. If youre looking for one he is your guy! 10/10 would recommend to anyone interested in Ford vehicles!

This place is horrible!!!! The sales person I had sold the car after they knew I was coming back to bring my car in to trade!!! Not one employee is nice and greeting! Walked in and everyone was just standing around! After they knew I was mad about them selling my car they were trying to downgrade me on what I was going to originally get!!! I would recommend to NOT buy a car from them!

This is a good dealership to buy a car if youre needing to, since they dont harass you or pressure you. My husband and I recently ( Saturday) bought a Ford Fusion sedan. John Mcvay was very helpful, knowledgeable and understanding towards our needs in what we were looking for. He wasnt aggressive whatsoever like some sales people can be at times. We liked the low key atmosphere. We would have liked to get the price down a bit, but hopefully we will see in the future it was worth it!

I was attended by Megan Smith when purchasing my new vehicle very professional service and knew every detail I could have asked!!!

Had the absolute best experience purchasing a car from Ferman Ford. The whole staff was super welcoming and accommodating. I personally worked with Tom Sfero, and he was so pleasant and helpful. He made my car buying experience hassle free and enjoyable. Thank you Tom and the rest of the staff at Ferman Ford!

We have purchased 3 cars from Megan Smith @ Ferman Ford over the last 4/5 months. She knows the Ford brand inside and out and helped us pick the correct vehicle every time. When we’re ready we will be back to have her help us again.

Fantastic place!Always great serviceThey take great care of my carI would highly recommend

Just purchased an F-150. Great experience at this dealership! Brian (salesperson) took time to help set up the FordPass app and make sure that our phones were paired properly with the vehicle. Ask for him when you stop by!

I would 100% recommend this dealership. We’ve bought many vehicles in the past and never had a good experience. I was dreading everything about this process but this dealership has changed my view. Every single person we dealt with went above and beyond in professionalism, competitiveness, and we’ve never bought a Ford before but would definitely recommend this dealership to anyone. Soteer in sales, Rob the sales manager, Frank in finance all made this deal the most competitive after many other multiple dealership visits with disappointing results. They also made it a seamless process with completion of all aspects in record time. We really hope these individuals receive recognition for the exceptional customer service.Thank you again Soteer, Rob and Frank.

A very professional team that made it hassle free purchasing my new F250. Thanks again.

Yes you guys did a fantastic job in repairing my Escape.

I had a great experience working with Brian Jamieson on my new F150. He was patient and never gave up on locating the exact truck that I needed. I will definitely work with him and the Ferman team in the future.

Very good experience. No pressure fast and efficient worked with price etc.

The quote was for three days and 1300 ended up taking two months and 8 grand . I understand there are problems with COVID and chip sensors but it was a fubar exsperiance

I was in search of some information for charging specs for the new electric vehicles today. I visited Karl Flammer Ford, Walker Ford and Ferman Ford. Only at Ferman Ford did one of the sales associates take the time to help me. At Karl and Walker I got the brush off. Only at Ferman did Alex Ambrosio take the time to figure out an estimate of what I needed. I will certainly be purchasing my vehicle at Ferman.

I had a great experience with Ferman Ford in Clearwater. This was my second purchase through them and it was smooth and fast. I worked with Eric in finance for the second time and he was very helpful and efficient. Soteer was my salesperson and he was amazing. This vehicle was purchased after I had been in a bad accident and he had reached out to start the process but was not pushy to get a response. He was ver accommodating and understanding throughout the entire process. While I hope not to have to, I would definitely return to this dealership.

I have nothing but great things to say about Ferman Ford. I brought my Mustang in last week to get the routine maintenance done. William P. in the service department has been professional, courteous and extremely knowledgeable about any questions I have to ask. When I was getting my mustang worked on I was waiting in the showroom and there was a 2020 Ford Ranger. I asked a few questions about the Ranger. Michael and Angelo answered all of my questions. Michael was my salesman and I purchased the Ford Ranger. A truly GREAT car buy experience. If anyone needs to buy a car Ferman Ford is the place to go. Great service all across the board. Two thumbs up!

Everyone in there are very kind and very helpful, not at all forceful and just looking to make a sale, Alex and Eric are the best, they both made sure I got more then what I came in for and i did, a beautiful priced car !!! Go there if you are looking for a car. They will make it happen you will walk away happy and pleased !

Thank you Sam for helping me spoil my mom a little and get her into her first brand new car! She is one happy lady!! I am one happy daughter knowing she has the Ferman team just down the road to take car of her for any maintenance, warranty or recall needs. Thank you for a straight forward and honest buying experience!

Lowballed me on my trade in after wasting 2 hours of my day then they displayed a price online when I got there the price was 5000 dollars more than what was advertised when I asked why the lowballed me they had no answer and basically wouldn’t work with me at all on the trade in witch was a couple thousand under kbb all dealers know how hard it is for nice used cars and it’s hard for new vehicles because of limited production yet they tried to hustle don’t waste your time here

I can not say enough about Ferman Ford. From my first contact they went above and beyond for me. William Pannier particularly was gracious, understanding and kind. He could not have done more. I am in a wheelchair and every member of the Team helped me at every turn. I attempted to leave a 5 Star rating on the Email I received from Ferman Ford but I am not sure it went through. So I decided to leave the Review here. If you need a repair or a car do not go anywhere else. I am purchasing a new car in a few months and I am going to Ferman Ford.Colleen McAvey

Buying a car is not always the most fun experience, and it can be quite stressful at times. I have had some great experiences at dealerships in the past, but my experience with Ferman Countryside wins the award for the worst. I am not sure how a company with so many different dealerships across the Bay area can be such a disorganized, poor customer-focused mess. I didnt even make it to a test drive before I was gone. This was my first time in a Ferman dealership, and it will also be my last. Avoid.

Purchase of 2020 Mustang Shelby GT500. During my visit I was not greeted by any staff as I walked in to dealership. I walked the car and at no time did anyone ask me if I had any questions. After I emailed management with an offer I did receive a call from a salesmen named John McVay. We began to negotiate on the vehicle. A few days past and they seemed to believe I was a ghost buyer. I stopped in and said I am real and ready to buy. Later that night they decided to sell me the car. I have bought a lot of cars and they dont seem like they want to sell cars here. I also discovered a few days after purchase when the windows were tinted that I had a few fish eyes and flaws in clear coat on hood and fender. Ferman did nothing and to this day doesnt care about customers who spend money on cars. You would think a shelby would be a car Ford and Ferman would be concerned about as its one of the top models they make. I just bought a new 2021 Super Duty from another dealer because I dont like being treated this way.

ALL the people I dealth with at Ferman Ford gave me a level of Helpfull attitude, Ford product knowledge and Superior Exelence in Professional Customer Service, which I have never experienced before, from any compay anywhere. Thank you very much for all you do and how you do it.

I bought my 2018 Mazda CX-5 here and it was a great experience Megan was very accommodating for my time and budget and got me the deal I wanted and the exact car I asked for and got me above what I wanted for my trade in. Will definitely be buying more cars from ferman Ford and especially Megan!

Had a great experience buying a beautiful f150! Frank was super helpful with the financing and explaining everything thoroughly.

Dont know who wrote this response but was not Me. Service Department: William and Dream Team. 1 star

They are very professional and took care of me in a timely manner. With my warranty issue no questions asked

On time, quick, excellent service! The staff are friendly and nice.