The CSR was professional and did a good job. The manager on site gets a 0 for having an attitude. I dont care about his attitude because i wouldnt let him keep me on a floor with no AC that he lied about was going to be repaired the next time i came in. He recommended the floor saying it would be cheaper for a bigger unit. I paid the difference to be put on the first floor where the AC was working. Which is where i shouldve been put in the first place when i checked in being he knew that floor was having problems. He asked me to give him five stars before we even went to the floor where the AC wasnt working. The five star rating i gave him before is now a one star rating because attitude and professionalism are everything in business at all times. You must leave your feelings out of business.

Renter beware. 1. Your rent will be increased dramatically repeatedly with one month warning. I first rented in January of 2020. I have already seen two rent increases. My initial monthly rent was $117.72. My current monthly rent, eighteen months later, is $143.62. That is an outrageous 22% increase in just over a year! Clearly, they understand that once you are in, there is a burden to you changing storage vendors. 2. They have a company policy against pro-rating rents that they do not disclose when you rent. Accordingly, if you remain one day over the end of the current month, they will not pro-rate your rent for the next month. 3. They advertise the units as climate controlled. There is absolutely no air conditioning in the building. Accordingly, in the summer, the units bake like ovens. There is minimal heating in the winter. While the units do not freeze, the temperatures can get quite cold.

Lauren was awesome. So kind and really patient and helpful. So refreshing in the times that we live in. We will recommend Compass to all that need an excellent place for storage !

These Guys, Lauren And Tray Are The Best!! They Guaranteed When I Walked In That This Would Be My One Stop Shop For My Move. Turned Out They Were Right, I Got Everything I Needed Today!! Im Sooo Satisfied With The Excellent, Honest, Courteous Service They Provided Me!! Im Not The Easiest Customer To Satisfy Because I Do Know Great Customer Service, And Require It When Doing Business!!!Very Happy I Was Directed 🧭 Straight To Compass 😊!!! Beautiful!! Thanks Guys!!

Talk about customer service Lauren and Tray are awesome. Clean and climate controlled

Overall my experience with compass has been good there was a rate increase that I really didnt feel was warranted but I downsized my storage unit and got credit for the amount previously paid

Costumer service was excellent! My experience was amazing, definitely recommend storing your items with compass! Extremely nice and accommodating! Thank you’

Self storage has the best Security around for Self storage businesses. I would absolutely refer family and friends to Self storage.

Tray was great - went out of his way to make the unit available a day earlier than my rental. Great communication and follow up calls and texts! Perfect location! It all went super!! Thanks!

Love this place!😁 Trey is the coolest dude...... If your looking for storage compass dt Cleveland is the spot.....

They are a great storage facility. Wonderful staff.

Very nice clean facility, Got me in and out very fast. the young man at the front desk name Trayvell was very professional well mannered and informative. He deserves a raise.

This place is awesome. The check in process was fast and easy and the prices are great. If you live downtown, this is the place to go.

Great experience overall renting my storage unit. The guy I believe his name is Tray was very helpful and helped me greatly! Will be back!

Great service. Laurence was awesome and walked us through every step of the process.

Phenomenal customer service! Very thoroughly explained all information necessary and answered any questions I had. In a clean and great location. Staff was extremely kind and informative. I 1000% would recommend this storage facility to others. They are fantastic!

Excellent service, helpful employees, quick drop off!

Tray and Lauren was very helpful, made me feel like I pick the right place.

I have lived in a lot of places my life and have had to use several storage facilities. I have never come across a facility as clean and ran as well as the Compass Self Storage facility on Superior in Cleveland Ohio.I know that storage is limited for downtown residents, I highly recommend that you get a unit, that is price super well by the way, at Compass.I even like to store my bikes there and not have to leave them in some awkward place in my apartment but still be close enough to grab them at any time.I have to say this is the best run best facility I have ever had space in. And the prices are great

The team is very responsive in helping get things set up. Facility is very well managed

The staff there was very helpful! I had to store some big equipment there but didnt have the right things to transport them and they lead me in the right direction! These guys are great

Great customer service. Easy, and smooth getting started. I recommend this place. Trayell was very knowledgeable.

Convenient location. Easy access to storage unit from rear. Professional friendly people at the desk.

Trè was awesome he had me in and out in like 6-7 minutes rental was made way easier than any other company I have ever used (Uhaul) before to move with! He was nice efficient professional and courteous and knowledgeable as well. The other gentelmen Lauren and mike were there when I returned and were courteous and responsive as well! I will never use any other company again!

Rent 2 units through work. Great value within a clean facility. Loren has always been amazing to work with and is very responsive for any assistance we ever need.

Knowledgeable staff and reasonable rates. Highly recommend this facility.

Awesome staff and Manager, very friendly and helpful Highly recommend this location for any of your Storage/Moving needs!

They were there and on time when I needed them. Lauren was so helpful to me, I was desperate to store my belongings somewhere. I was on 15th and Superior.

Poor communication. Not professional at all

Overall great experience! It was great to be able to have the storage facility and Penske truck rentals all in one place. Highly recommended.

On behalf of WSS Integrated Technologies, thank you for your professionalism and patronage! We appreciate the relationship weve created and look forward to a bright future. Compass Self Storage is an incredible company to work with!

Great awesome customer service very impressed

The property manager was Very helpful as well as professional. Whenever I come back to Cleveland Ill definitely use Compass Storage for my storage facility

The area manager at the downtown location is a retired police officer who cares about the customers. If hes able to, he will look for all kinds of ways to help the customers out. The facility is also very clean and all the new general managers being trained there are very respectible people.

Very clean. The staff is very helpful and the place is right downtown. And next to Danny’s deli, the best Corned beef hash in town

They were very professional and helpful.

Very easy experience and very easy check in

Place is always clean and cool

Tray and Lauren was both great

Great communication and very great deals. If I could I would give a 50 star.

Amazing service and staff! Definitely recommend them if you’re looking for a storage unit in the Cleveland area. Tray was super friendly and extremely helpful!

I will give mr. Lauren five stars for his experience and its time and its commitment to a customer thank you

Great facility and convenient. Nice units and spacious. Easy access downtown. The staff is great and very helpful!

Cool dude man💪🏾 Much respect

Four years ago I was looking for storage unit space downtown with easy access to store equipment for my small business. I went into Compass and Lauren was able to set me up with a perfect spot on the first floor, close to the loading dock. I’ve been very happy with my experience and am continuing to store there. Every time I walk into the office, Lauren remembers me and is super helpful. The staff definitely cares about the customer and keeps the space clean. I highly recommend Compass!

Secure climate controlled units and the management works hard to give you the best price. Best storage in Cleveland by far.

Tray and Lauren did an amazing job helping me out. Very helpful and professional.

While the building itself is very secure, the homeless seem to rent lockers there and made me feel unsafe at times with them milling about just getting out of the inclement weather outdoors. In addition, my storage rent more than doubled in the 4 years I rented there, from $180 to $394...and they make you take some type of insurance for what was explained as personal accident liability, whatever that is. Short-term I would recommend, long-term, look elsewhere ~ cheers.

Great pricing and close to Cleveland State University!

Peaceful, always a friendly face to meet or talk to. Great service

Great service. Friendly, dependable and quick to get me where I needed. Nice folks. Regina was especially helpful at expediting the truck rental. Thank you!

Great experience, admin was very friendly and got me the best price even when I was looking somewhere else.

The management is on point.! They offer and give good customer service. Good people working with you. Understand the customers need and sometimes their situations.

Moving can be stressful but I felt so at ease after my phone conversation with Lauren Hurst, He really took the time to make me feel as if I was an important customer. He explained that they were a one stop shop by providing moving supplies, rental trucks and even movers to assist me. Our tour was exactly the same he made us feel so comfortable by showing us several storage units and discussing the pros and cons of each. The storage was very clean and the pricing was reasonable. Thank you

AMAZING CUSTOMER SERVICE... definitely recommend i will be using them again.... staff is super friendly....

Trey and Lauren are awesome!!! Great customer Service. Will definitely recommend.

This place is the best! Easy to work with! Manager Lauren is amazing and Regina is a blessing to work with! Highly recommend!

Im very pleased and comfortable

Great storage! Highly recommend Stevens Van Lines for moving.

Lauren was so so helpful when I needed to move all my belongings into, & eventually out of storage! I knew I was in the best hands, and knew all my things were going to be completely safe at Compass. I couldn’t be happier!!

Amazing customer service. Spotless facility. Very helpful. Im so glad I chose Compass!

I recently moved out of my house into an apartment. The apartment being much smaller, so I needed a storage unit. I decided to walk in to compass and a lady named Regina greeted me warmly and asked how she could help. I let her know my situation. She guided me in choosing the correct sized unit, and not only that she helped me choose the right size truck for my moving needs. She overall was amazing! I will be referring friends and family to compass due to my great experience!!!

Lauren is awesome. He looks out for us and we can’t ask for better.

Best storage around great customer service. Please use AG furniture for your office furniture needs

These guys are rockstars! Stayed open late because our movers were running late to let me in the unit! Highly recommend their services! Lauren and Bri are amazing!

A wonderful and seamless experience I had with Brie Johnson, she was knowledgeable and helped me pick the best options for my short term storage needs.

Storage facility is very clean and safe. Easy access for loading and unloading. Lauren and Regina were super helpful and helped me figure out my billing in a time of need and am very thankful for their services.

Very clean and well maintained. The staff was very Professional, Friendly and Knowledgeable I will highly recommend Compass Self Storage to my friends and business colleagues.

Great customer service

Fantastic storage facility the managers Tray and Lauren do a wonderful job

Compass is the best rental storage facility in downtown Cleveland with convenient hours, cameras and secure locker units. Despite isolated reviews of activities the staff is helpful and friendly.Unfortunately when their are nice facilities people with personal issues will stretch rules or even abuse them, but overall Compass is the best your money can get. People use their lockers to fit their needs which are not always traditional. People are generally experiencing all sorts of relocation issues when they use storage facilities like homelessness, divorce, layoffs, domestic violence and they do what they have to do in the moment. No one is living or cooking or smoking or anything like that at Compass. It has cameras and the staff checks the units and hallways daily. Plus the security features have motion lights and coded elevators and door entrances that are on timers. The woman who gave a poor review was not fair or considerate and had a loud vulgar do domestic altercation herself in the halls. We overheard it and thought we were going to have to call police to keep her safe from her friend arguing over their unit etc... She probably just wants a refund. 😆. It is also fairly priced because other local facilities close early and are inconveniently located. This place has a loading dock too.

I was very pleased by the the courteous friendly service given to me by the area manager Lauren.I will definitely impressed by the cleanliness I would definitely use this storage unit again

I was just at your facility and dealt with Regina, she is very professional and a true asset to your company. I am planning a move in February and had questions on what would be the best size truck and unit to make the move easier, she answered all my concerns and even provided ideas on how to make this experience better. Fine job Regina, keep up the excellent work.

My experience was Awesome, the clerk made me feel so comfortable, she was very helpful, very nice and professional, beautiful personally, and I would recommend Compass self storage to anyone, Thanks for such a great experience!!!

Staff was knowledgeable and professional throughout. Very friendly it was a pleasant experience.

Its weird to have a favorite storage facility - but this is it! Super clean and friendly, climate controlled and safe. They also rent trucks and give you great advice about what size to go for. Thank you Regina and Lauren for making the stressful process of moving a bit easier!

Very friendly and straightforward.

They are great and friendly 🗣💯tell them seaerra leflore sent you 😉

Awesome customer service!

Great location, Great Pricing, Great Staff!

Lauren was cert helpful and polite..took the time to make sure we understood everything!!!

Stevens Van Lines highly recommends Compass self storage!

Clean safe

Best pricing in the area for downtown Cleveland

Great service. Friendly workers. Would recommend using this storage facility

Lauren was awesome super sweet!! I loved it here super clean.

Hey great place clean and very nice people

I honestly had never used storage before but found myself in a dilemna. I shopped online then decided to check out a few places nearby and was mortified at how filthy they were! Then walked into Compass Self Storage and felt right at home! Not only was the facility immaculate, but the staff, Lauren and Regina were phenomenal and I was given a tour and moved in that evening being that the hours are so flexible. I HIGHLY recommend Compass to anyone in need of storage (even at the last minute)

The general manager Loren was an absolute pleasure to work with. Provided great customer service and really cared about my upcoming move. Great location and service in downtown Cleveland.

I had a great experience at this compass self storage location. The workers were very helpful and efficient, the units were clean and the doorways were large such that furniture / property could fit through easily. It was also a safe place in that you need a certain code to access the floor and particular unit; I have no concerns about the safety of my property. Overall, I was surprised and very impressed with the experience. My property is now being stored in a good location and I can access it when i want to. Thank you, Compass Self Storage!

1. Indoor storage instead of outdoor - animal and bug free2. Cameras, lights, elevator, loading dock, unit locks available on site3. Fast tour and setup4. Discounts for students and military5. Decent hours to access6. Good for small storage and large7. Funny staff8. Referral discounts availableUpdate: Have had the unit now for a few months - no issues - no sign of bugs or animals.

This place it a true gem when it comes to storages. Lauren the office manager goes above and beyond his duties. I stage Airbnb’s through the country and deal with storages in different cities. This is by far my favorite facility.

Great time and very helpful!! Good people at Penske!!! 10/10

Very nice and clean. Indoor storage. What I love most about Compass self-storage is the fact that they have security cameras everywhere and I felt safe. 😊😊😊👍👍

Great customer service and clean facilities!

Great place clean secure Lauren is very good at making the process of renting smooth. highly recommend this facility for your storage needs. Inside climate control. Lauren has a great personality I highly recommend be ready to laugh. He’s full of laughs

Great customer service, staff very knowledgeable and made my moving awesome almost relaxing

This is the second time that I have gone through Compass self storage in Cleveland on Superior Avenue. It is awesome! All of the people that work here are Shiny Happy People and you get so many discounts and its not even funny! I really suggest coming here because they remember you even if its been a year or two since you had your rental. Theres no way that you can get better storage than this! Really really really! Dont feel bad coming up here, cuz youre going to be treated like gold :-)

I was looking for a good place to store my belongings and ran into Lauren Hurst and hes so great! This place has great customer service. Will recommend to everyone I come into contact with. I feel very safe about my belongings being stored here.

The staff is awesome. I would highly recommend!!