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JCPenney
201 Skyline Dr Ste 7, Conway, AR 72032, United States
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JCPenney
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Ke
Review №1

Nice clean store. Friendly staff. Lots of clothes on clearance.

Za
Review №2

Place is garbage womens rings only come in size 7 which is great if ur a anorexic chick . other sizes are not even available online will never shop this excuse of a jewelry store ever again

Ka
Review №3

I have always loved Pennys. Clothes are of good quality and prices are affordable. Just wish they carried my size.

M
Review №4

Outstanding Customer Service! Liam in the jewelry department is the best!

el
Review №5

I thought they were closed. Looks renovated & the selection is much improved. Well definitely go back

Do
Review №6

Not a wholeot of selection. Needs to do a better job of keeping the store fully stocked.

bu
Review №7

Slow but clean and cool the ladies at the cash registers was the friendliest ones there

Ja
Review №8

Its JC Penney not much more you can say! Love this store though usually has great styles with decent prices! Fitting rooms open aswell

Mi
Review №9

I was able to go into JCP and find two new Alfred Dunner outfits for work. That keeps me from having to go all the way to Little Rock or Branson to find them!

Ro
Review №10

Great customer service large selection of clothes

Mi
Review №11

Could not find any petite denim skirts. However,I did find the style of denim jacket I was looking for in my size and at a great discounted price! Friendly cashier.

Ki
Review №12

It is my favorite place to shop

Al
Review №13

Amazing they had a sale going plus they gave me $15 off on my order!

Gr
Review №14

We love this store. Staff is very helpful and many clothing selections with popular sizes stocked.

Br
Review №15

Theyve made a big change and for the good

Ma
Review №16

Jcpenney is almost the same as it always has been. Except this time it was quieter. I was there early afternoon and not many customers were there, and that was a shame because the merchandise still seemed to be of its usual high quality. Probably Covid striking again. I hope JCP does not diminish anymore. Of course I picked up an item ordered online. They do have great merchandise there and helpful personnel to help.

Li
Review №17

Just disappointed at the selection if shoes for kids.

Je
Review №18

2 exp! I was at Dollar Tree and their bathrms were out of order

Li
Review №19

Went to salon and then did some Christmas shopping and enjoyed spending time with my daughter.

Br
Review №20

Clean organized and had several associates in each area to help.

Bi
Review №21

Got to love JCPenneys they sell Arizonas Arizona spit me or go back every year for the Arizona sale get up there and get you some Arizonas 2499 a pair get the 30% off coupon bam you are getting three pairs for under 50 bucks

Lo
Review №22

Found what I needed and got a big discount on it..what a great place

As
Review №23

Amazingly kind workers! I had to return a smart watch that didnt work and the employee at jewelry was not only helpful with the exchange, but helped me with a watch band! Amazing customer service and fantastic employees.

Ly
Review №24

My wife sue haynes loves this place

Ma
Review №25

The staff was helpful and the store was clean, but sold out of everything I was looking for. It could be the time of year (almost back to school), the fire sale prices, or COVID-19. To avoid any arguments, lets just blame it on the latter, like all of todays woes.

Ev
Review №26

Very good 👍

fr
Review №27

Staff is not that friendly. They never asked me if I needed help.

Ne
Review №28

Dead store. Selection was awful!! I was the only person in store, employees didnt even acknowledge i was there.

cr
Review №29

In the Salon we had a great lady named Lydia do our hair and waxing and she did a great job! My sister was 9 years old and Lydia handled her with care doing her eyebrows and did a wonderful job! Lydia was the sweetest and kindest lady we have ever met in a Salon! Lydia also helped us find the hair products we needed and showed us how and what to do with it all! We will be back and we will tell others about the wonderful job she did! Thank you so much for hiring a wonderful lady!!

Bi
Review №30

Hard to find someone for help. But when I did they were very helpful and anxious to help you.

Je
Review №31

We visited the salon and Lydia was our stylist. Lydia did a remarkable job trimming and styling my daughters hair. After she finished my daughter she shampooed, cut and styled my hair. She did an amazing job. Lydia took time to give us instructions on how to fix our hair and helped us with products.My granddaughter had her hair cut. Sandy did a wonderful job with her back to school cut. My granddaughter loved it.

Sa
Review №32

I always find exactly what I need and more. Prices and quality are great. They also have very friendly staff.

Pb
Review №33

The best place to shop

Re
Review №34

Good experience, got a couple of Polo shirts for Dads day. These St Johns Bay shirts are some of the best made weve found and theyre on sale for $9.99!! The collars stay nice through many washes, unlike many higher priced ones!

Li
Review №35

I went to Pennys looking for an outfit to wear to a luncheon Im a guest speaker at in Texas next week. They have a nice selection of clothing, jewelry, household items, and fragrances. But my best deal of all was in their hair salon where I got a cut and color at a very reasonable price by an extremely professional lady who was also a Christian

Sh
Review №36

Went to shop and use coupons that were sent to me but was told by a cashier that the coupon that said no bar code needed was an online coupon only. Never seen a need for barcode online. Wont be back. Can see why this chain is quickly declining.

Ch
Review №37

Sadly this location doesnt have the best inventory. Its rare that I find something that Id like to purchase even when I have a $10 off of $10 coupon. The buyer for the store just doesnt buy alot of good inventory. I prefer driving to the Little Rock location much better inventory.

Do
Review №38

Improved over 2 years ago. Store needs to improve plus size selections for women.

Pa
Review №39

I like the store but had a hard time finding pants that fit right. Im almost a plus size and tall

An
Review №40

They have the best sales. My son purchased 7 outfits a pair of shoes and a hat. With the discount and sales I saved over $300. Made my day.

Ta
Review №41

I ordered off the website. Decided to have it sent to the store. Lordy. That was a huge mistake. Despite having an email saying my stuff was ready for pickup the people who work at the store say my stuff isnt there. So I called the 1800 number. That lady was awesome. Come to find out part of what I ordered had been sitting there in the store for 2 days. Then when I go to pickup they say they cant find the part they told me was there. I wont ever shop there again.

El
Review №42

The store does have an odd layout compared to other JC Penneys but is clean and organized considering that it was tax free weekend. My largest complaint about this store is that they need to turn on the AC a customer should not be pouring down sweat when they are walking through your store, trying on clothes, and should not see/hear employees questioning the heat and also pouring down sweat as they work.Either your stores AC needs to be repair or you need to adjust the temperature setting in the store because it is not just today but everytime that I shop with my family that this store is uncomfortably hot and everyone in the store is pouring down sweat customers and employees alike.I would have to say this though the employees even though you can tell they are uncomfortable are still smiling and passionate about there jobs. Because they are still kind and considerate. Please repair the AC this is a store that could be doing so much better just if the atmospheric temperature was better.

Ch
Review №43

I took my son to get a haircut at the salon in jc penny Conway and had a wonderful experience. Stylist Lydia took her time and gave my son an awesome back to school hair cut. Everyone was super nice and I appreciate that they took us right away without an appointment. I will be back. Wonderful experience!!

Je
Review №44

Was surprised that everything was straightened up so much after the Christmas rush. I appreciate the helpful check-out staff.

Ni
Review №45

We came to return a few items and the staff was really friendly and helpful! Also they have a bombin selections of sunglasses, and some nice stuff on sale right now.

Fr
Review №46

The associates are very nice and helpful. Always has great clearance.

Gl
Review №47

I ordered online and have it sent there. Works out good. I have been getting really good deals there.

Je
Review №48

Sandy is AMAZIMG! Im very very picky about my hair! She has always gone above and beyond to make it perfect! I always get compliments and have sent many people to her! I also take my daughter to Sandy, and she makes her feel like a princess and always is easy with her tender head! I cant thank Sandy enough for her kindness and attention to detail....you have a customer for life!

Ke
Review №49

Need to carry formal wear for women in store. Cocktail dresses & formal gowns

Ch
Review №50

My stylist is Sandy Pool, she is wonderful. The best haircuts I have ever received. Im always receiving compliments on my hair. Thank you Sandy.

Li
Review №51

The store is always so hot not comfortable staying there for long. Thats why I shop online. Same thing today

As
Review №52

Good selection and good customer service

Lo
Review №53

The store looks good, not much of a summer sale just yet

Pa
Review №54

Ladies at check out were really nice. I would have liked to find more boys clothes size 6 to 8, not much to choose from.

Je
Review №55

Lydia is so precious! Her knowledge knows no boundaries when it comes to my hair! I will definitely be back!! I will also be telling my friends and coworkers 😃

An
Review №56

Very nice people. Always greeting us when we come in the door and helpful. They have improved their stock and have more items!

ra
Review №57

Feels dated, but they often have very good deals. Nice staff as well.

Li
Review №58

It is so warm in there... need to get corporate to lower the temperature

Br
Review №59

This location is beginning to get a little better. Decent prices for the merchandise. Employees need to smile more, but Im sure the pay isnt that great as with most retail stores these days

Mo
Review №60

Clothes mainly for the older crowd but has very good sales

De
Review №61

Quick service, polite people

Li
Review №62

Has nothing I would buy and even on saleits to expensive

ch
Review №63

Davids attention to the details of exactly what I wanted was excellent! The color, highlights, cut and style combined for a big change. My color and highlights are perfect! My hair is healthier now due to the added conditioner David suggested. The cut and styling are exactly what I wanted...not easyily done from the five different photos and frankly picky detailed dos/donts and damaged hair I arrived with. Fantastic salon experience!!!

De
Review №64

Great sales, friendly staff, very un-stressful shopping experience. Love it.

Br
Review №65

Five stars for Lydia!!!! She is amazing at what she does and did a spectacular job on my hair she is just a genuinely delightful person :) I will definitely be back to see her

Al
Review №66

Good prices. Easy to shop.

Mi
Review №67

My favorite place to shop they always have what fits me

Je
Review №68

Great location!I love shopping here, the staff is very helpful.

bo
Review №69

Went to the salon on Tuesday August 30th for a hair cut and waxing. A lady name Lydia was the stylist that help me. She was great very professional and very matickules! Loved how my hair came out and my eyebrows! Will definitely be back to see her!

M.
Review №70

The employees are always nice and Friendly. The selection of product could be better I feel.

Ti
Review №71

All of the staff that I seen today how to smile which was great Ive always had good experience at JCPenneys

Ja
Review №72

At the store I came across 3 different staff employees and all were nice and helpful.

Mi
Review №73

Just got a great deal on some diamonds Patricia really took great care of me

Wi
Review №74

My name is Mary & I went to the JCP salon and met Lydia Porter, it was the luckiest day of my life!!! Lydia is not a good hair stylist-she is a FANTASTIC hair stylist!!! She took my thinning fine hair and worked miracles with it!! All you have to do is go to JCP hair salon and make an appointment with Lydia, and get ready for having the best hair cut & style youve ever had!!!!

Ca
Review №75

Mom was very pleased! Shes 83 and hard to please. But we did good!!!!

Gr
Review №76

Cute clothes & great deals Always

Ke
Review №77

The purple and teal came out perfect! David is an excellent stylist, including helping you figure out what you want if you arent sure.

Am
Review №78

While shopping I had a question about a sale and there was no associate to be found. As I approached the checkout I smiled at the cashier who then left the register and walked off towards the back of the store. I put my items on the counter assuming hed be right back. After 5 minutes I just left my items on the counter and left the store. I wont be returning to this location. Terrible customer service!

C
Review №79

I attempted to return a Christmas gift without a receipt. The lady told me I could do an exchange and told me how much the item was. So I found another item Id like to exchange it for. I went back to customer servie and was helped by a different lady she told me the price was $30 less than the other lady told me. Then said Id have to pay the difference on the exchange and it was corporate policy if the item I was exchanging wasnt the same item (different size, color, etc.) an even exchange then the amount I could exchange it for was different. With corporate policies like these, theyll be the next retailer closing stores due to poor sales.

Jo
Review №80

Small but decent sales and clearance

Sh
Review №81

Great

Da
Review №82

I visited the Conway store around 10:30 am, thirty minutes after they hade opened. In my opinion they were not ready for business. The men’s department was not in good retail shape and I was frustrated searching through messy displays that looked like a Black Friday marathon sale had just ended. After fifteen minutes I left the store without making a purchase and drove 45 miles to the Russellville location. The difference was like night and day, Everything in order at the Russellville location and the sales associates were extremely helpful and friendly. I made my purchases there. It’s a shame their Customer Care Center disabled email and messaging links and directs customers to used this Facebook review or phone.

Li
Review №83

The stock is limited. The clothes seem to be of one style. You have to have a particular taste or you wont find it here. The layout could do with a revamping. I feel like Im back and forth trying to find the things i came for. Mens wear is half way back. I feel they should get equal representation at the door. One of the dressing rooms have been closed for some time now, not sure what the delay is there. Dressing rooms are dirty. Theres no bench to sit on amd no where to put your clothes you take off. If you drop it on the floor, it ends up covered in dust bunnies and whatever else. The carpet in the womens depts is so filthy. My grandson was covered in all kind of dirt and dust. You feel dirty when you leave this store. The clerks are friendly and make conversation with the customer instead of one another, so thats a plus for this JCPenneys.

Pa
Review №84

Would be nice if they were as helpful as the one in Searcy...

ju
Review №85

Good sales and coupons friendly people

CP
Review №86

Terrific sales bought 4 shirts for the price of one ..... Pennys rocks.

Ba
Review №87

I love the way Lydia did my hair. I will continue to have Lydia as my stylist😃

If
Review №88

Ive found the stylist that I can surrender my hair to, because of her expert experience, and flexible routine you will leave happier then when you came in. Thank you Lydia Porter!! 10/10

Ke
Review №89

Nice store but has a limited inventory.

Rh
Review №90

I had a good time and from us clothes

Ki
Review №91

I just left. Had the best cashier name Riley she was so sweet and kind and helpful I really appreciated her.

Jo
Review №92

Only place to buy bras for my gf

Ju
Review №93

Its your run-of-the-mill JCP. Most sales associates are very polite. The store is usually nice and tidy

Jo
Review №94

Sandy has been doing my hair for 20 years she also does my daughters she is highly skilled in cutting styling and also color I would reccommend her to my best friend she also has a great personality friendly and eager to please

Ri
Review №95

I have shopped at JC Pennys for 15 yrs. I like to buy my clothing and my families cloths. At Pennys I also like to buy my jewelry at Pennys. My husband bought me a 14 karat white gold 1 carat diamond wedding ring to celebrate 25 years of marriage. At JC Pennys in Conway Arkansas thank you Rita Cofer

Br
Review №96

Just got my hair done and love it David is awesome will miss him when he retires

Jo
Review №97

The place is very disorganized, things sold as sets are separate and being sold for more than the whole sets at other outlets, and the staff NEEDS to be trained on how to handle messes and communication. People were kept in line around a mess and it was other customers warning of the hazard while staff ignored it till someone walked up with paper towels that were inadequate for the job, and when customers pointed out the need for a mop the worker says another associate is already using the mop, with no mop in site I suppose we are all to assume the store is riddled with these messes? When the cleanup finally starts is when the cashiers FINALLY move the line OUT of the mess. Please clean your store and train your staff.

Do
Review №98

Lydia is a doll, great hair cut and perm. Very professional techniques and personality.

Al
Review №99

Great place to shop when they have sales... otherwise too expensive.

Ke
Review №100

Clean store and courteous staff.

Information
31 Photos
100 Comments
4.1 Rating
  • Address:201 Skyline Dr Ste 7, Conway, AR 72032, United States
  • Site:https://stores.jcpenney.com/ar/conway/clothing-stores-conway-ar-2240.html
  • Phone:+1 501-329-2882
Categories
  • Clothing store
  • Department store
  • Furniture store
  • Jewelry store
  • Shoe store
Working hours
  • Monday:11AM–8PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:12–6PM
  • Sunday:11AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Public restroom:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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