Awesome grocery store shopping experience!!! Amazing selection and Kroger characteristic produces! Super fresh, clean, and always well maintained and arranged. Great selection of meats and cheeses. Lots of great specialty items like olives, sushi, and all kinds of baked goods. Excellent health and personal care section as well as great pet care section. A ‘must see’ place!!!

Floral department is rude. The lady saw me searching and not once did she ask if I needed assistance. When I finally asked her a question her response was rude, sharp, and short. Poor customer service in floral!!

Theres only ever 2 cashiers on duty during the day, then at night its self checkout only. Long lines pretty much all the time. Several times 25-30 minutes to get through cashiers lane. Management says corporate will only allow them to staff 2 cashiers. I call BS on that. Probably a bonus incentive for management to cut bottom line. All the while theres 10 employees filling pick up orders. Just about done with this place. Been a loyal customer for years. Oh well.

Can you help me and some other customers understand why this location cannot serve only freshly baked bread daily. The artisan bread and baguettes are always stale. I frequently have to drive to the Kroger on Beechwood Street in Little Rock where I am guaranteed to purchase the days baguette. I believe your in-house models should be able to tell you the average quantity of each bread that is sold daily and you can then use that data to serve your customers with freshly baked goods. Please help some of us understand otherwise.

Always have great sales and very clean supermarket. Love the deli/salad bar.Edit: photos are of the condition of the produce section. Only two people working produce, and they were too busy chatting while unloading a box of corn together. Asked for help at customer service and never did get anyone to help me. Just needed an onion and some mushrooms.

Your ads online and at Store do not match. Online Pepsi and Coke 5 for $5, the store ad 4 for $5,why? I was in the store Oak st, Conwsy, had 25 bottles ready to buy but clerk said 4for $5, didn’t buy products. Showed clerk the online ad for the and he said it was not the ad for the store. I will go to the Kroger the honors the ads online.Very dissatisfied Customer!Randy

Never anyone to check you out. Becoming just as bad as Wal-Mart

The service is almost nonexistent. The staffing is very short therefore long lines at the registers. Sometimes there isn’t one at deli or meat/fish Dept at all. Also I have had baggers many times either not bad some items at all or on the flip side put one item into each bag. Neither work very well when unloading at home. In addition many employees just ignore you when u ask a question or need help. Except for maybe 2 or 3 cashiers, I don’t even get as much as a “hello”.

I was just at this Kroger where I have shopped since it opened several years ago. I was in line at one of only three open registers, each with six or seven waiting customers. The parking lot and store were full.If any of us wanted a job checking and bagging groceries, we would apply. We expect those services for the price we pay, and expect it without waiting 30 minutes in line. I will not be returning to this store. I refuse to be bullied into checking out and bagging my groceries. The others in line felt the same way. I don’t shop at Walmart anymore for the same reason. Wake up Kroger. You’re going to lose a lot of business!!!!Also, many items were out of stock.

Either staff and stock the store so customers are taken care of or sell out to Amazon or HEB.

Changed vaccine schedule to 8am-9am. No walk ins. So frustrating to drive 30 minutes after work to find this out. Pharmacy employees were extremely unhelpful and rude.

I have been using ClickList for 2 years and I have had more bad experiences in the last 6 months of not getting my items I have paid for, and having to call and get mistakes corrected. This time they said they would re pick my items and have them ready, they never called me back or did they have my items ready when I checked to pick them up. Very frustrating experiences lately...

Exceptionly clean, well-maintained facility

My wife and I have been shopping at this Kroger for a long time, and overall have had a good experience, but we will never order pickup from here again. The customer service was just awful with our most recent order. They gave us someone elses bag, while leaving out some items on our order (not substitutes). The employees answering the phone were rude when we explained what happened and were very difficult to get them to correct their mistake and give us our items. If ordering pickup, I have had much better experiences with Walmart, as they have better service and are quick to fix mistakes.

Large Kroger has clothing, jewelry and lots of other thing in this store.

I will NEVER USE THE ORDER ONLINE PICK UP SERVICE HERE AGAIN. THE BOY CAME OUT AND GOT MY CARD AND ASKED FOR THE PIN NUMBER WHICH I GAVE HIM. TEN MINUTES LATER HE CAME BACK AND ASKED WHAT WAS THE PIN NUMBER AGAIN. WHILE INSIDE THEY RAN MY CARD AN ADDITIONAL 5 TIMES OF COURSE AFTER THE 3RD TIME MY ACCOUNT LOCKS BECAUSE THE CARD COMPANY ASSUMES ITS BEEN STOLEN. IF THEY CAN REMEMBER A SIMPLE PIN NUMBER THEY DONT NEED TO BE WORKING THERE!!! 8 TIMES MY CARD WAS RAN!! SOMEONE NEEDS TO LEARN THEIR JOB!! USED TO PURCHASE MY GROCERIES HERE ALL THE TIME. NEVER AGAIN. AND THEN THE GIRL TRIED SAYING IT WAS DECLINED BECAUSE LACK OF FUNDS. IM FURIOUS!!

Always a large selection on just about anything you need.

Very rude employees! Store was so hot today that I sweated while checking out. I asked the rude fat girl standing next to the self checkout why it was so hot and she very rudely advised me that the temperature was controlled in Memphis! They never have more than 2 real checkout lines open. Terrible store and employees. I will not be shopping there anymore.

It was the best. It has all changed but the grocery clerks were very helpful. A very big of thanks to the check out woman. I told her I was not feeling well and needed to sit down. She got someone to take my grocers out of the buggy and put them on the counter. Then they got me some water to drink and put my grocers in the car for me. Again, thank you.

This store is always overcrowded. Certain items, creamer, yogurt are always out of stock. Its very frustrating.

I love this Kroger! Every time I go, it’s a good experience. It’s a great one-stop shop for everything I might need. Plus, the deals are great.

The staff is very friendly and helpful and will go out of their way to help find an item. The cashiers and bag boys are just as friendly. Have been using only this Kroger for the last 10 years and wont shop anywhere else because of the staff and ease of finding items on my list....with the exception of pizza sauce. Thats never where logic says it would be. 😊😉

This Kroger is a step above other grocery stores. Employees are always ready to help. Produce is very fresh and they very rarely run out of anything. Meat department is great and can help you with cuts you need. This location also has a small selection of clothes which are great quality. Overall 5 star experience, Ill never shop anyway else in Conway

9 pm. People lined up to check out. One checker. I would take my basketful of groceries to the self-check but it’s a dozen deep too. If you’re going to stay open until 9 pm staff your check out counters.

Literally sat in the parking lot for over an hour for grocery pickup the manager was rude said it would take 5 days to refund my money I could have went into the store and got my groceries quicker will not be back

We refuse to use self checkout because we do not receive any payroll for checking our own groceries and to preserve jobs in the natural state. The Starbucks is a good option. The checkers are all friendly and very knowledgeable. This is the best Kroger in Conway.

Great cheese selection and olive bar. The meats are always really good quality and they have a great seafood selection. The store pickup for my groceries is the best. No more grabbing a bunch of stuff I dont need!

I shop here at least once a week. I like it because the store is well maintained and they have a good system here. They have almost everything I need, and their organic section is pretty good too. I like their employees. I never pass an employee without being greeted or asked if I need help. It is a friendly place, and I enjoy shopping there.

Love that marinated shrimp!?

I’m a long time fan of a native Arkansas supermarket but this particular location has made a great impression. Great selections, good variety of both expected items and gourmet or items from other countries. Employees are friendly and helpful. Love the points you can earn to save on gas. Just wish I could pay with my phone.

Such a nice place! Its huge! Good variety. The cheese bar and every one Iv talk to there are fantastic. They give me recipes and tell me about deals. Theres a closer Kroger to me but the one on Salem is cleaner nicer the customer service is friendly.

Such a clean location! Their grocery pickup option is excellent. Extremely convenient and great for when buying in bulk, especially for hospitality events. The staff is very helpful and professional as well! Makes for a great shopping experience.

Why are they always out of organic sweet potato?? It’s somewhat disappointing. Both stores. They really need to stock a little extra just like the broccoli.

Store is nice and newish. But its the people that make the experience great. I have not experienced to many happy workers when visiting this particular Kroger. Also just some advice never sit at the gas station part for more than 2 minutes without the old man coming to your window and looking at you crazy. Just so ya know I was cleaning my wallet out to throw trash away and get gas but IG its a GET IT AND GO type of gas station.I try to avoid places like this with poor customer service.

Love the scan and go.

This is THE Kroger to go to. Friendly service, massive selection and the new Scan-&-Go is the way to go. Having a running total of what you have spent (including tax) helps those of us on a budget.The Employees apologize for making you wait, even if it is just for a few seconds.I was not thrilled about moving to Conway, but shopping here has begun to change my mind.On an additional note; get the Summer Slaw from the Deli. You will not be disappointed.

I dont care for the layout of the store. The clothes are taking over but I never see anyone in those isles or buying clothes. I had a hard time finding anything on my grocery list in the produce section. It was all there,just hard to find. The cashier was very nice and pleasant though. That seems to be rare in todays world.

Wonderful grocery store with tons of options. Much cleaner and more organized than the one on Oak Street. I love the Kroger app as well because of the digital coupons.

Good grocery store, large selection, and the place in town where youre most likely to run into folks you know. The aisles are wide and the store is clean. Some times of the day there may be lots of human checkers as well as a dozen self-checkout stations.Its too big to get in and out of quickly, though, and to get the best deal you have to be prepared to go all over, around the things youre not looking for. (Like at Walmart.) And of course you have to sign away your soul to get the sale prices with your loyalty card.

My Top Pick for groceries! This Kroger has a great selection of foods and home goods, without being a size that’s completely overwhelming. Their Deli and Produce sections are large, diverse, and fresh.

I love this place! This is the only place I go to for groceries. Produce are always fresh and clean. Items are well orangized and easy to find!

I love the Salad, olive and cheese bar.....YES! Sushi is yummy too! I really enjoyed the blueberry cobbler prepared by David in the deli(Forgive me if thats not his name) that I would buy by the ton! The employees are always informative,helpful & friendly!

Went to Kroger again for the first time in awhile and nothing has changed.Not enough cashiers...the self checkout is ridiculously annoying.

They have a wide selection of many products, including clothing and holiday specific items. Its always clean and inviting. They even have a spot right at the front door for milk so you dont have to walk through the entire store to get it! The salad and soup bar is excellent... And if they are out of a topping for your salad, just ask and they will replenish it! Soups are great! Especially on a cold winter day.

I love the convenience and the staff is always helpful and friendly. I just wish they carried more healthy options for diet restrictions. I can find products at a Kroger out of town that I cant get here. And I dont like having clothes and shoes at a grocery store.

This is my favorite place to shop for grocerys in Conway. The store is very large and well stocked. The selection cannot be beat. This combined with the gas station on site make it a great one stop shop!

I love Kroger!!! It is my Frys From Phoenix, Arizona. Plus they have Death by Chocolate 🍫 ice cream which THEE BESTEST!!!

The person who helped me (I wish I had his name) was amazing. The lady in front of me had a boy about 5 years old that was really trying his moms patience. This checker took the time to let this mom know she was doing good. He even broke out in song, singing Let It Go to her, assuring her that things will get better. She left feeling encouraged. This cashier treated everyone this way. If that cashier reads this - thank you for helping to put smiles on your customers faces. You are awesome!

Stay away. Terrible service

Love it! So nice with big wide isles. All the islands of different foods. Just anything you want or need. Great..fantastic..love shopping there!!!

Kroger is always nice and clean and has fresh food. Better than Wal-Mart in my opinion.

Nice Kroger store. Good employees and good selection. Doesnt smell funny like some grocery stores and you can buy shoes or shirts.

Love this store! Always great deals. Never shop at Kroger without a Kroger card, they are free and easy to get.

This is not your average supermarket! They have really nice clothing and shoes there, there is also a toy area, and a bedding area. There is a sushi bar, a nice deli, and a butcher on site. As well as a Fred Meyer Jewelry Store!

Well maintained, clean, courteous. I love that they will order in items I need if they are not already available. My house has special dietary needs and this is very convenient

I was told by an assistant manager at Kroger that I was being too picky, when I asked why their employees and especially the employees working in the customer self checkout area werent wearing masks or practicing safe social distancing. Am I really being too picky?

The bathrooms are gross and un-kept. The self checkouts required the attendants constantly and made it difficult for me to use my own bags.

This store has the quality that I look for. A large organic section of meat, pork, chicken and lunch meat and sausages.(non sulfite). Organic coffees, canned goods, vegetables and fruits, along with snacks. Plus more I havent mentioned. If you write a review they listen. Friendly clerks and they are helpful. Great sales with a higher quality product make this a very reasonable place to shop.

This is the better Kroger in Conway. It has pretty much everything including healthier foods than Walmart. They also offer fuel points.

Good choices. Pretty good prices. Love shopping here.

I wanted to let the people in the Bakery know they did an AMAZING JOB on my daughters unicorn birthday cake. It was beautiful

The meat market smells horrible, been like that every time in the last couple of months. I can’t buy anything from there because of the smell. Quality has gone down but pricing has gone up.

Seriously the best Kroger I have ever been to. Friendly employees. Always clean and organized. And great organic selection.

Love kroger and they have great sales. Crazy that they carry clothing here! Sometimes the sales can be a time drain, looking for your 5th item so you can get $5 off :)

Love this place. When u combine their sales with digital coupons, u come out way better than Walmart. The only time I ever had a problem, I talked to a manager and it was solved quickly. Thanks so much for awesome service.

I call this story the Kroger Major as there is another smaller store on Oak St. It is always an adventure for me at the Kroger Major. The staff are always helpful and cheerful. Truely a delightful experience.

They have everything! Staff are great except for one of the customer service desk employees. I can spend hours in there. Great sales and fresh produce.

The only place I go for groceries. I love their seafood section and fresh options. All aspects of this store is really the bomb.

So happy with everything about my shopping experience at Kroger. Loved the quality and I saved so much over other stores

It was very clean and well stocked with supplies. The employees gladly to help customers out.

The selection is amazing. Customer service is top notch. I go out of my way to shop here and never regret the drive.

Great selection. The staff wasn’t all that helpful, to be honest. I needed help finding barley, and more than one employee told me it was by the oatmeal, which it wasn’t. If they had come with me to check, they would’ve see that.

My favorite place to grocery shop. So many items you cant get everywhere else. Always clean. Fast checkouts!

Always the highest quality meats and produce. Can find nearly anything for culinary creations

Has everything from cheese bar to imported olive bar also. Bakery, deli, Starbucks, Fred Meyer Jewelry store. They also sell clothes. Their gas is linked with shell also. Watch some prices but more then meets anyones needs.

Their customer service is horrible. The only time you can get good customer service is from the managers. Just got off the phone with a price check. Took over 30 minutes. I understand it gets busy but manners and politeness are not being used at this store. When someone says Thank you, you say Youre welcome not uh huh or ok bye.

Very nice store. Deli is large with lots of hot food options. Store has lots of variety. Its a larger Kroger with lots of home options.

Great Staff, decent selection of fresh veggies and fruits. Also, Love the new Clothing!

Clean, great service and wonderful staff. I was asked five times to help me find products. In short five stars!!!

This is definitely the better Kroger in town. Its cleaner, the store associates are friendlier, and their cheese counter and salad bars are always clean and well-stocked.

Fresh bread bakery! Great meats n seafood. Amazing cheese selection.

Excellent and clean store with wonderful customer service. Love coming here for all my shopping needs.

Great grocery store. Massive selection, Fresh Sushi, lots of fruits and veggies, clothes, jewelry, and home goods. Overall great store!

I met friendly employees willing to help. This was a good first time experience.

Not a good experience at all. My grandsons 1st Birthday & Ive tried for 40 minutes to get a balloon filled up. Mind you I was buying their product n after numerous trips to Customer service I left without a balloon.

Great place to shop wish they had tires and lube there

Always clean and nice! It does get very busy sometimes, we now go after normal hours to avoid the crowd. Their self check out kiosks are one of the worst I have seen.It doesnt recognize what is scanned and constantly notifies agent that we need help.

They have scan and go here, and an excellent selection of what you can find in most grocery outlets. They also carry clothing items as well.

Always a good experience. The store layout makes it easy to find what you need. Pharmacist was helpful inlocating an OTC item recently. It is a pleasure to shop at Krogers Marketplace.

Great place to shop. Always helpful people arround. I go there once a week.

Love to shop at my krogers. Easy in & out. And they have all i need.

I really like shopping there but font get to Conway but maybe twice a month.👍 So sorry they closed Dow the olive bar😡

Great variety. Especially for soy based imitation cheeses for little guy that does truly have a diary allergy.

You can find things here you cant find elsewhere. Great speciality diet items for those with allergies or special requirements. Friendly helpful staff.

I love me some Kroger. They always have what I need

I like this store but the staff needs some training !! This evening while at this Kroger a little boy got his fingers stuck in the Conveyor belt and I was asking for help and no one came to help.. His mother the cashier and I were the only ones trying to get his fingers unstuck.. I know there is a sign that said Warning but still a manager or someone should have came to help or see about it, the little boy was yelling and screaming..Also the other day an elderly man had a Seizure and again no one came to help or knew what to do.. but the cashier who was Pregnant she turned him over so he wouldnt Choke on his Tongue.. that cashier should have not been the only one helping that man Especially being pregnant.. not going back for a while

Love the place... But it seems as if its flooding its strength in what it once had.

Kroger has paid attention to customer feedback. No more long lines at the cashiers. Very helpful in finding hidden products. Senior discount on Tuesday means no extra trip going to WallMart for dry goods.

Stay open for you advertised hours. You close at 6:00 on Christmas. Not 5:30.

If they would stop resetting the store Id give it 5 stars. Well stocked for Kroger.