Racetech did a phenomenal job rebuilding my suspension to my needs. It feels better than I expected. I had some issues with my forks due to a previous shop and Sydney the service manager was great, we kept communications on updates by email and mail. I also got a chance to speak with a tech who was great too. Overall I will highly recommend their products and service.

My gold valve emulator came out of the box with a loose spring inside. Took it in and within 15 minutes they had the problem fixed.

Race Tech is filled with passionate and professional employees that do quality work and provide exceptional customer service.

Very good and helpful people.

I purchased a spring kit for race tech lowing kit for my 07 KTM 450 exc can you text me. How to installation that kit has gold values in that kit .or how much for you Todo the job .you have done work for me and my friends since 85

The first time I walked in. I told them what I wanted and what I was working with, and the treated me like I was a supercross rider getting ready for Anaheim. The place is huge, and me being a nobody really caught me off guard. I almost felt like I was imposing. They really spent a lot of time making sure I got what I needed. This place is highly recommended by me.

Mehhh. Its impossible to get anyone on the phone. Service dept is an answering machine.Email was answered but just provides the same number that is a neverending hold or another answering machine.Im going a different direction thanks to the experience. I used to swear by them in the 90s and 2000s.These days there are far more choices. Once was enough for me.

10/10 would recommend

This place used to be good but now anymore.I was sent the wrong part and now they are useless at helping me. Say that someone will call me back and it never happens. I have called them about 30 times and no one has ever helped me resolve my issue. TERRIBLE!!

Best of the best on suspension parts and setups!!!

Ive been a RaceTech service center for over 25 years. Fantastic company to work with

Nice place

Excellent group of people. Excellent customer service. Friendly and informative. Top notch performance.

Great customer service!

I wanted to give it 4 stars.. but cmon man! You had my forks for a month! I was told a few weeks?? They ended up blaming the outfit that does their anodizing.. took me 4 phone calls to get this resolved and get them back.

Great place.

Always top notch service.

They definitely need to update that bikes list, I couldnt find my bike based on what it is. Also, brush up on product knowledge for us difficult customers with a million dumb questions. But overall good products, Good information online, once you learn to maneuver around.

Went to get a couple parts and Louie helped me out with a part I was having trouble with. Great customer service!

Had them adjust my suspension for $20. They came recommended from some biker friends and my local bike mechanic (who could have charged me a fortune to work on it).They did adjust it but recommended that I have certain work done for the best results. Keep in mind that most other shops will try to charge you $75 - $100 just to look at your bike (no adjustments made) and tell you what needs to be done yet these guys just basically adjusted it and told me what improvements I could make for $20. Dont get what other folks are complaining about, this is a steal! Not only that but my bike felt way better than it did when I brought it in and frankly I dont know of any shop that provides this service at this price.However, this place is a top suspension shop and that is what they specialize in. I got this vibe just walking and looking around the shop while waiting for someone to help me. They are very busy and they sell top of the line products (which I really dont personally need). But they wont try to upsell you like most places and typically have no problem sending you elsewhere to do basic suspension work...this makes sense because if they did that same work you would be paying a lot more money. I personally respect that as this type of honesty and integrity is rare in this industry and is well worth the wait.Also in my experience this is the type of shop where you want to just show up. No calls or emails. They are busy so you may have to wait a bit (like any other good shop worth its salt) but they will typically help you...just stay around and be visible. At least thats what worked for me.

Love racetech suspension parts been using them for components for years

Awesome Place. Very Helpful and will Recommend this place to all . Thanks for all the Help. We will definitely come back and We come from LAKEWOOD.

The service is five stars but I have been waiting over a month for my forks, really, a month? This rating is for timeliness, not what they do once the get to you. If you want a quick turnaround dont expect it here.

Race tech technical support is top notch. Re valve my WR450f with gold valves front and rear. I was able to do it myself with some support. What a difference. Now I can hold er wide through the so cal desert.

Its a case of the right hand not knowing what the left hand is doing over there.There seems to be no communication at best.I hope my forks are the wait and money.....so far, thumbs down....Well,,, 3 complete weeks later of not having my work/commute bike due to race tech having my forks, I drove to their shop after speaking to a very nice young lady who said maybe another 2 weeks....I walked in and verified right hand had no idea what left side is doing...Girl at desk charges me 700 bucks while a nice gentleman goes to get my forks.He returns and tells me that theyre not ready and if somebody had had told me they were done.I said,,,, I know theyre not done, thats why Im here, please go get my forks and Ill be out...he did so and apologized....Im guessing work is great there but did me no good at all. I got the forks rebuilt without the gold valve and new spring I originally wanted just to get my bike up and running again..... thanks for storing my forks Race Tech......

Brought my bike to get my suspension tuned. The guy tinkered around adjusting the screws. All I wanted is a better ride for the street. After a while he says that my suspension is too stiff since I have a after market rear shock and he did the best he can. The only way to make it more comfortable for street is to revalve my suspension or something. This took way less than 10 minutes of labor. So my suspension is still the same and I was thinking I didnt have to pay the fee. I was wrong, I had to go inside and pay the $20 bucks for someone to tell me they cant set my suspension without more work needed.They also dont answer any e-mails, so dont bother. If you go to the office, their customer service needs work. In my experience 3 people passed by me and none said hello or how are you doing? blah. I wish they had Yelp so I can post this there. I wonder why they dont?

Fast shipping and excellent tech department. The product and instructions are well thought out and high quality. My suspension is better than I thought possible. It just flat out works. Their R&D work saved me dozens of hours of trial and error. I doubt I could ever have come close on my own. Thank you RT! I would highly recommend this product and company.

Fantastic products AND services - well worth the wait! Ive dealt with Race Tech for years and have yet to be let down by anything other than my own impatience. Yes, they do great work - which means that they have a huge workload. Rather than complain about the wait time or trying to rush them, I use the time they have my suspension to make other tweaks and work on other parts of my bike.If a shop has time to tear into your job the minute it hits the door, that means they have nothing else to do - do you really want them working on your bike??And dont forget to schedule based on the race seasons - they support a LOT of racers and teams too.

They make Honda Goldwings handle much better, while making them more comfortable as well. The conversion is pricey, but they do give police & military discounts (possibly fire too), which eases the pain.

I was told good things about this place so I called to get a quote. I was put on hold but had to get back to work so I sent an email through the website to sales. 2 weeks later, still no reply. I call again and leave a message. A week later and still no call. I call yet again and get transferred to sales. I was put on hold for 15 freaking minutes with not a single person coming on the line to say that they would be with me shortly or anything. So far, I am very disappointed with the customer service or the lack thereof. Do I still give them a shot to sell me a suspension? ugh!!

Do your self a favor stay away from this place I had a terrible experience and a expensive lesson. Im a track experienced rider when it comes to suspension I know what I want and works for me. I took my suspension to them to get it revalved and resprung for my weight so I told them what I wanted they told me it was going to cost me $1500 I told them go ahead an do it. To my surprise when I went back to pick it up they end up doing something completly different fron what I had requested. They lower the rear shock and they put the wrong spring rate for my weight and the spring diameter it was way off it look like it did not belong or fit my shock look like it was for a different bike and they did no change the oil and dust seals I told them this is not what I requested so they told me well put it back to stock and charge you for $520 labor instead of fix it and do what had requested in the first place I was very disappointed so I just told them to put it back to stock this was a $520 learning experience. When I picked it up the the manager told me from now on take your business elsewhere she must be out her mind if she thinks Im doing business with them again I Will be telling my track buddies to not take their suspension here. if I Had I ridden my bike the way they had left it I could have gotten seriously hurt. If you value your life! Save your money dont come here!

Good products and a good database - and thats what they receive the two stars for.Customer support, back office etc is a nightmare and hardly can be any worse.Ive done a couple of purchases until now and not a single one was handled correctly. And as a customer your are left alone then. Nobody cares, emails didnt get answered etc etc.My personal result out of this::Even if their products would be gold plated and for free - never ever again. Enough is enough.

Terrible customer service, plain and simple. Race Tech has had a good reputation in the industry for a while, but their actual customer service is showing itself to be embarrassingly poor! I am currently sitting in their waiting room, and have been here for well over 4.5 hours now for a very simple shock rebuild. Not a difficult or time consuming process. I showed up promptly, per my appointment, at 8am, handed over the shock to the service tech, and expected to be on my way within an hour or so to do some riding. After 4 hours of waiting, I go to their service desk and ask what the problem is, and I find out that the tech IS AT LUNCH!!! And they said it would be at least another hour, if not more. (Race Tech, fyi, this is totally unacceptable for a business to do to a customer. Tech works until the waiting customers job is done before leaving. Always.)Honestly, I shouldve just shipped the shock to Traxxion Dynamics. At least I know theyll take care of me. Bad for all of us in the motorcycle business. 👎👎

Best in the business

Really good experience at the shop today, was pushed for time but wish I could’ve stayed longer! Nice meeting you all!

Had some techincal issues and the RaceTech technical support responded in a few hours and helped me pick out what I needed for my bike!highly recommend

Took my rear shock to Race Tech on monday and had it back on friday of the same week. Had it all rebuilt for me and resprung. Thanks again...

Im not sure if they out off business or they just dont know how to run a business and reply to email inquirys and phone calls and voice mails. I tried to reach them unsuccessfully, never got return call or email. They really need to work on they customer service skills or maybe actually have customer service. Abvoiusly they dont need new customers at this time. I would be fourius if I actually need help with product I already purchased or I wouldve warranty issues. Ill be own my own.

Sent an email inquiring on some suspension parts for my motorcycle. 9 days later, havent received a reply. Must be allergic to money or something. They wont receive any of my business, if they cant reply to simple emails, probably cant get anything else right either. I found my parts from another business.

Great customer service

Always great products and service and the stuff works! I know that their people are busy and sometimes you have to be patient-its worth it.

Nice fork springs!

By far the best suspension database in the planet. Highly recommend great products every setting out of the many that i have done has always been right on and only had to adjust clickers to get spot on.The stack set ups i have got from them i have never had to change once installed for what application they are used for.I have installed in a top 10 finishing ama pro endurocross rider, a top ama pro supercross rider making 450 mains, a top 20 outdoor rider, to the off road trail riding woman with a two inch drop suspension.I used to play the game of try and re valve stock pistons and have had days and hours of testing and still never get it to were it works like the setup i get from them. Thanks RACE TECH for making my job look like i am a wizard in the suspension department.

Employees are knowledgeable and friendly!

I purchased one of their valve kits and springs, quality was good and all installed good, instruction were good. Setup is supposed to be enduro, however its stiff like a MX or SX bike deflecting on every little rock and root. Now Ive been trying to get a hold of someone to help with a new shim stack and have sat on hold 6 different times for 15-20 minutes. I did talk to one guy that tried to help, but he needed to get with the boss and call back... that never happened! Now Im sitting on hold writing this because ill never do business, or recommend this company to anyone... Their parts are good, but useless without rider support...

They had a customer chair this time,last time had to squat on floor to do paperwork!

Do yourself a favor and stay away from this place

Great work

They do everything!

For all your supension needs

Great place! 👍👍👍👍🏁🏁🏁🏁

This place is ot of this world

Perfection!

Excellent work listening to your expectations a very professional company.

Today Monday work iron