Their name should be classic bait and switch. Wrote an estimate and said we dont like to accept cash because cost could go up and we like to deal with insurance companies because they dont question us. I have no problem if there is unforseen damage that was not on the estimate but I will not be price gouged. Not to mention they didnt even honor the appointment time and date that they gave me. I see why the keep changing their name so people cant keep up with this con artist company.

Highly recommend, I accidentally hit my daughter car and when her car was brought into Classic Collision the overall customer service from start to finish was amazing.You all are amazing professional kind and what we paid to repair the damage was very reasonable. I cant say thank you enough. I honestly love you guys you made a bad situation better.Many thank yous and God Bless you all.

Did great work for substantially cheaper (AND faster) than another local body shopMichelle at the front desk was great, answered all questions or referred me to someone who could. Such a cute little voice to boot

I visited yesterday. The repairman seem to be knowledgeable about what repair is needed. He told me that he would try to find the part needed and call me later yesterday or by today. I called back before they closed yesterday and today. So far, I havent been able to talk to him because hes busy and the other representatives cant answer my question whether or not the part was found. It may be hard to find the part or they cant find it this quick. Im not going to give a bad rating yet because of that but I would like the manager to let me know something either way. I can make a decision to do something else if he cant get the job done.

The best collision shop Ive ever experienced. The staff was super friendly. Bill took care of me even after having to go back over some mistakes that I made. This is where I will be going if God forbid I ever have to go back again.

Would 100% recommend this place. I believe its had a recent ownership change and they were so professional, fast service, checked-in with me frequently, finished the job earlier than scheduled, and took care of me all around and the car looks like new. Michelle really took care of me at the front desk. Ill be coming back here if I ever need work again.

I took my vehicle to this facility to be inspected as a result of my car being hit hard in the rear. Initially, Beth stated they would inspect the rear door because there could be possible internal damage. Once inspected she insinuated that I should have had the driver who caused the accident pay for my damaged tire cover which covered the rear tire. I felt her comment to be very insensitive because it appeared she was accusing me of filing a nuisance insurance claim. Hence, I could not determine if the door was damaged behind the rear tire or not, which is why I consulted their expertise. Very poor advice.

Good people. Strongly recommend

This place will leave sand marks and trash in your paint, very poor workmanship. I am not trying to exaurate or be funny but Ive seen things painted with rattle cans from Walmart that look better than the paint I paid 8k for. On top of the poor work they did, they scratched my tint, both my front wheels, and put a huge stain in my front seat. Bottom line is these people DO NOT CARE about their customers, they are crooks. This is probably the only real review on this place

Great experience from beginning to end. Xcel was phenomenal, excellent customer service, the workmanship and turn around time for the repair was exceptional. They exceeded my expectation.This is by far the best experience I have had with a collision facility. My vehicle was returned washed and cleaned from the inside out. Thank you for taking care of me andmy vehicle. God speed!

Had to get my car worked on because of an accident. They worked with my insurance company through the whole process. Getting my car fixed was super fast and they cleaned it before giving it back to me. They were absolutely professional and friendly throughout the process and kept me updated. Wouldnt take my car anywhere else.

My car had a broken windshield and minor body damage from a tree branch falling on it. The repairs were completed on time and my car looks brand new! Their customer service was awesome and on top of everything, they thoroughly washed the outside and detailed the inside of my car! It looks like I just drove it off the lot. I couldn’t be happier and I highly recommend this place!

My car windshield and roof were damaged on my VW Jetta. Not a fancy car, but it gets me around. Elite treated me like they were fixing a Mercedes for me! Car was ready when they said it would be, and they called to have my rental car picked up as well! Great service, great point of service communication, and beautiful job fixing my car!

Excellent company. They are very professional, friendly and provided great communication every step of the way. My car looks like new again! I highly recommend them! 👍🏼💯😄

I LoVe this place!! the employees are SO nice, understanding, and friendly. i will definitely come back!!!! i have also recommended this place to my family and some of them have already tried it out and love it. 😁😃

Very professional, friendly and fairly priced. The work they did was quick and done well. I would recommend checking them out.

I was very impressed and happy with their work. I highly recommend this business.

33 days to repair, double the original estimate. Every time we tried to leave more things were wrong. My insurance made us use them. But I will never use them again.

Hands down some of the best customer service I’ve experienced. I was kept up to date on repair status, issues/ findings through the entire process. Hey H/R give this team a pay raise!!

I was recently in a car accident, and Elite Auto Collision was always in contact with me about my repairs. Elite Auto Collision was very professional and courteous. I felt very comfortable that my vehicle was in good hands. My vehicle was ready in a timely matter and I would definitely recommend Elite Auto Collision!

I have had to take my truck here twice due to someone hitting me. Both times the staff was excellent. Friendly and timely service and always keeping me up to date. Truck looks great, Keep up the good work!I was not aware that this posted under my wifes name, so I wanted to edit it and say that My name is Scott Hay. I would DEFINITELY recommend Elite to anyone!

Elite was very professional, kept me updated every other day, on time, and my car looks great.

The people at elite are wonderful they make your experience getting your car repaired flawless. They kept me updated through the entire process and was always available to answer any questions. When I received my car back after the repairs I was amazed at how wonderful of a job they had done I want to personally thank each and everyone of you for your absolute kindness and professionalism excellent job done.

I went to the shop yesterday and was met by Marty to assist with an issue on my trunk. He got me taken care of immediately once I arrived and got me functional even though they didnt have the part on hand. Will be going back for final repairs and they working with me to get everything done as cost effectively as possible. The waiting area is also very nice!

Awesome people and great quality work. They did an excellent job on my car and took the time to ease my worry by explaining the paint matching process. They kept me up to date and my car was ready sooner than expected. My husband was so impressed with the work. He said they did a better job on the body lines than the factory.

Excellent customer service and very friendly staff. They kept us up to date on the progress of repairs and did a wonderful job. They made they entire process easy for us. I would highly recommend Elite Auto Collision.

Thumbs up to Elite Auto Collision Covington Georgia. The insurance company wanted my car down in 2 weeks but Jamie said he was going to do it right and he did it took longer but it was worth it and I know it is safe to drive and it looks great. thank you for standing behind me Im making my car look new again. You guys rock.

Elite did an excellent job on my car after someone backed into it in a parking lot. Also they repair damage I had done earlier!! The price they quoted me was higher than the final bill definitely unheard...I was very surprised!!Elite is a very clean professional business. I will definitely use them again and referfriends.

Elite has got to be one of the best businesses in Covington. Fantastic customer service! Well worth the 45-min drive and all the other shops I had to pass to get to them! They are super detail-oriented in that they call with all updates during the process. I highly recommend Elite and their staff!

The workers at the Covington location are professional, friendly and informative. Tricia was kind from the moment I walked through the door. She was professional and answered all my questions. I recommend Elite Auto Collusion-Covington to do tour car.

These guys are great! When I had questions I would call and they were very helpful. My car turned out great! Very professional

Probably one of the best auto collision companies I have ever experienced in a long time and Tricia was always on board with my needs as far as my truck repairs went and even went above and beyond..all I can is extremely professional and will plan on taking my bmw once I get home from Afghanistan.. Thanks elite for everything and your service on my truck!

Unhelpful & unfriendly place.

I would highly recommend Elite to anyone! Blair was amazing, and made the whole process easy for me! She kept me updated and answered any questions that I had. My car is beautiful again & all thanks to Elite Auto Collision!! Thank you!! :)

I took my car to elite collision in Covington GA on November 22nd and got back December 13. It was the worse experience I have had with a garage in my 30 years of driving. They lied to me several times about my car. The customer service department were not on the same page. One person telling me my car is ready to pick up and another telling me it’s not. I was involved in a minor accident and took my car to get repaired basically 2 scratches on driver side. They told me if I drop my car off on Monday it would be ready on Friday. 19 days later I finally received my car. I was lie about it be ready and not ready. I was lied to about my car being in paint and will be done by end of day when my car never was in paint. I was lied to and told my car was being test drive and it was not. I was lied about being called back and I never was. The only information I got from them is when I called. They promised me every time they would call back and never got a call back. I would never do business or recommend them for any car repair. I do not ever get on websites and write reviews good or bad but I did this one and the reason I am is because all the lies I was told. If they would of called and told the truth about my car I would not be on here writing a review today.

Wonderful service! They helped me every step of the way and had my car repaired in less than a week! Looks like it was never damaged. Special thanks to Laura from my B2B business group for introducing me to this great company!

Great customer service! Everyone I came into contact with was very friendly. They did a superb job on my Jeep! Will definitely go back to them (hopefully I wont need to)

It is wonderful to find a body shop that does great work and is trustworthy! If you are looking for a place to have your car worked on you will not find a better place! They also do a wonderful detailing job.

Never had a wreck before so this was all new to me and they made me fell very comfortable. They answered all my questions and did a great job but most importantly they called me and kept me updated I would recommend to anyone

I had never had a vehicle repaired after an accident and would never have imagined it could have been such a pleasurable experience. These guys did a fantastic job, made me very glad I decided to have my truck repaired. Looks Great!

I just picked up my SUV and I had a great experience. Not only do they do great work, but they simplified the process with the insurance company and their customer service is top notch. I will trust them with my car every time.

ELITE AUTO, is the best at what they do. The service there is immaculate. The Manager was very knowledgeable and calmed my fears about the damage to my door. It was a pleasant experience dealing with staff.

Excellent service across the board.This establishment is very friendly.This establishment is very informative, they keep you up to date on the status of your vehicle. Customer service 5 stars. My personal experience was GREAT!!!!

Took my car to get back to beautiful again, she had rear damage and they did excellent work and very nice folks! I will definitely recommend these guys for any repairs needed!! Top notch!!! By the way, my last name is Yancey now!😁

This is the best auto repair shop that I have ever been to. They keep you up to date on the process. They are friendly and professional. They are fast and am so impressed. Will return for any work that I need in the future.

Very Great Experience.. Highly Recommend!

So far so good. When I arrived I was taken care of immediately. Left car for repairs so, hopefully the next step goes this smooth.

Believe me I was not an easy customer to deal with but Nick was very personal. There were many problems that I created for them that they helped me out with. I chose a new bumper and it got in after a long wait from the factory, then I changed my mind after Elite had already mounted it. But still they helped me pick a new bumper and mounted it. They also painted my tail gate and rear quarter panel and blended it so well I cant even tell at all. Great people great work.

They always kept me updated and provided the greatest customer service. I am beyond happy with their work and would definitely use them again. Thanks Elite Collision - Covington GA.

Nick and the whole crew made everything as painless as possible.Accidents happen but the help and quality of service we received isnt something that just happens, its something that is all too rare and is much appreciated. Fast, thorough and friendly.

Elite Auto Collision was recommended by a friend and we were extremely satisfied with this company. They explained the process in detail and finished exactly when they said they would. II would recommend this company to anyone.Steve and Sheryl StewartCovington Ga.

From start to finish, Elite Auto Collision in Covington was with me every step of the way as my car was fixed. My brand new car was subject to a prank resulting in a collision with a Christmas Tree. Elite laughed with me yet - professionally - billed insurance, was extremely transparent about all work completed, was amazingly efficient, and was there whenever questions arose as work was being completed. The staff was overwhelmingly available, positive, and supportive. I highly recommend Elite Auto Collision in Covington for anyone involved in a collision, prank, or in need of general car body care.

Customer service is great 👍

Great customer service!!! They always kept me up to date on my car and what was going on. Also, they did an awesome job on repairing my car. I will send referral to them!!

As an office manager at Farm Bureau I have had the privilege of working with Elite/Nick on several occasions. Always very professional and efficient. Customers are happy and let us know.

Awesome people here!! They finished my car in a timely, efficient manner...very professional!!! My car was also cleaned very well along with the service..thank you so much!!!HIGHLY RECOMMEND their services!😀

Had some work done here today. Everyone was very professional and the quality of work was excellent as well. I would recommend Elite to anyone.

Took my sentra to have a rear door repaired and it looks better than when I bought it 5 months ago!! Nick is the best. Only the best quality here

The people at Elite auto was very nice and extremely professional. They did great work on my car. I look forward to doing business with them in the near future!

Just picked up my truck, Nick Daniels the manager was so professional in the way he treated me. I got home and checked everything out, I am a mechanic and know my way around an automobile, I could not find anything that said my truck had been wrecked. I ran off the road and damaged the whole right side. Every piece of sheet metal on the right was replaced. I would highly recommend this shop to anyone that needs their vehicle repaired, also they are one of State Farms authorized body shops...DLC

Great company to work with. They explained every part of the process. They gave an estimate, followed it, and finished in the time promised. Very satisfied!

These guys were great! Highly recommend!

Super friendly staff. They are kid friendly. Staff showed concern about fixing my vehicle right.

My daughter had just moved to Covington and her 2016 Mazda CX5 need some minor body work (some scratches on the passenger door behind driver door). I was in town to help her and selected Elite Auto Collision based on the positive comments that have posted on Google. I took the car in for estimate on 08/10/2017 and scheduled to bring the car back the following day. Not only the repair was completed on time, customer service was top notched as they offered me a ride home and came back to pick me up when the car was done!If you are new in town and are looking for a body shop, this is the place for you to check it out!

Elite car repair gave me excellent service. From the receptionist to the manager. Superb! I would highly recommend them to anyone.

Nick Daniels,Thanks to you and your team; one would never know the damage done to my car, after being hit by a deer. The repair done by ELITE Auto is flawless !Welcome to Covington !

They do our company repaits. There work is great and very timely! Highly suggest.

Excellent company I would highly recommend !! Thank you guys so much. My truck looks awesome!

Nick and his team at Elite Auto Collision in Covington are friendly and professional. They provided top quality service, efficiently! I would recommend them to anyone and will be back for future services!

They have done Excellent work on all mine & my family’s vehicles

The quote price is a scam to get your business once in shop the price will double quoted price. Typical America Insurance fraud We found more damage. #Right#Richandpoor

No comment!!

I would recommend this place first!! Good work!!!

Very satisfied with the service, ever one was really nice and they were very quick amd kept you updated!

Did an excellent job fixing my wife’s Jeep! -Adam Burgamy

When my accident happened I was so wrapped up in insurance issues (since aa uninsured driver hit me) that I was worried I wouldnt ever get my car back. The manager Nick and his team assured me they would help any way they could and they did. They handled talking to the insurance lawyers and I did the even have to worry about it! I got frequent updates on my car and when I needed something from inside my car they stayed open so I could get my items. The attention I got here has made me recommend this repaired service to everyone I know.

Their service is outstanding! They go above and beyond for their customers.

Elite auto collision is so good at what theh do, i highly recommend.thanks so much elite auto.

Excellent service at a timely manner! Highly recommended!

Would highly recommend! Goes over and beyond to help in any way they can!

Highly recommend this place. Phenomenal staff and quality work.

My experience with Elite in Covington was both positive and educational. My car looks great!. Looks like a new car again. I had never been in an accident so I did not know what to expect or what questions to ask. They explained the process to me and the various stages needed to repair my car along with providing me a time estimate and things I need to take into consideration. When I stopped by for the initial quote it was fast and very in depth . Every aspect of the quote was explained and thier reppresentative was very knowledgeable and professional. I felt at home when I walked in the door which brought my stress level down a great bit. They called me often to keep me informed of my cars progess I would definitely refer them to friends and family and apprecaited them not taking advantage of my situation. Thanks Elite!

Awesome customer service! Very friendly and knowledgeable!

Professional but expensive

The entire staff was very professional. Great job!

Great folks, easy to work with and fair prices.

Great customer service!! Made life easy! And great work!!!! Thank you !!!!!!

Did the job, left the car shinier than when it arrived. Thanks for the hard work!

I hit a deer and when I called,they asked me was I okay and they are very professional even after I received my car back. Please take your car they will get it right!!!

Lots fake reviews they charge double for repair

COVINGTON ELITE AUTO COLLISION DID A VERY GOOD JOB REPAIRING THE DAMAGE THAT WAS DONE FROM MY ACCIDENT SO IF ANYONE NEED BODY WORK DID GO TO THEM. THANK U ELITE AUTO COLLISION

Fast, Friendly Service with a Smile.

Great customer service

Staff is great!!