My wife and I came into the T-Mobile at Dallas Galleria and was helped by Sean. Wow! This young man is an outstanding customer service representative for the store! He is extremely knowledgeable, professional, courteous, helpful, and patient! Sean help my wife and I purchase the new Apple Watch Series 6. It was an excellent experience, for both my wife and I. Sean represented the company very well! It was definitely a pleasure to have Sean help us!

I was recommended by friend, and Jennifer exceeded all of my expectations. She had great knowledge of the product and gave us options that best fit our needs and wants. Totally recommend everyone to come visit Jennifer at the Galleria T-Mobile store!!!

I was very satisfied when I went, Jane helped me out going above and beyond to get me taken care of. I was frustrated from being on the phone with customer service trying to resolve my issue. I happened to be at the mall and decided to stop by hoping I can get help and better answers faster than being on the phone over 30 minutes regarding issues with my headphones. To my satisfaction, I was literally in and out. I Highly recommend this location. Thank you again Jane.

Horrible service no one greeted me they just stood in corners talking to their friends and having a conversation about everything else but helping me. Once the employee was done talking to his friend he ran to the backroom closing the door saying nothing to me. I walked around the store several times still no one greeted me or asked if I needed help I was simply there to do a sim swap easy task I thought. It was simply belittling for them to pretend like I didnt exist im so frustrated with my experience. Then one guy pants hanging off his butt exposing underwear like I dont want to see that. I expected more from T-Mobile but was left disappointed.

Horrible experience I just bought the new iPhone put my t mobile SIM card it didn’t work I go to the t mobile in galería mall i come in didn’t even get greeted I go in and wait a few minutes until this guy with no character comes up to me and says how can I help I told him my sim isn’t working in my new phone he leaves for 10 minutes and comes back just to tell me he can’t help fully disappointed in this visit today10/3/2021

I went in to T-Mobile because I had a bill issue that was caused from another location. I came in to this store because I was already in the mall and might as well check the issue out. Alex and Taye were awesome in explaining what was going on and getting the issue resolved. They exceeded my expectation and then some. Will definitely come back to this location and work with either of these guys again!!

Family and I we’re very highly satisfied with Sean’s customer service today! He made sure he explained everything as should and made sure we we’re satisfied b4 we walked out as closing time approached. Very friendly staff overall 🙌🏼

The staff was unhelpful and rude. Me and my mom were waiting patiently in line for a while. And I know staff could see us as there was only one line. A man came and then cut us in the line. When my mom tried to tell staff, who was a manager of some kind, that we were next they said that we needed to wait out turn. That there was nothing they could do. They needed to help the man in front of them and they did not see us. So we waited additional time and then when it was out turn the staff member had a bit of an attitude, I will say the staff member was able to do what we asked of them when they finally saw us rather quickly but she did not have to be rude to my mom.

A big Thankyou to Jennifer she was so sweet, patient and helpful. If you come here ask for Jennifer!!!!

Sean was great and was the first person to troubleshoot my lg wing in tmobile he is the only person I have found who could help me

Alexis showed exceptional customer service by going above and beyond to assist with locating the nearest T-Mobile store and called to confirm that they had the screen protector for my phone. She was nice and pleasant and deserves 5 stars. It’s the little things that matter the most.

Sean helped me start up service. Big help during a very stressful time.

Alex was an AMAZING sales person. He went above and beyond to make sure that he was able to address my phone needs. He did an amazing job.

Ive been a T-Mobile customer for 15 years and I went to this store exactly 1 year ago. Today I went in for tech support and i seen the sweetest manager Surely. Surely help me and my husband exactly one year ago and she transfer to another store. It feels great to have her back in this location. The sweetest manager in T-Mobile

Fatima is the best. She knows exactly how the customer service works. She is very understanding, patience, and smart. I had some issues with my new phone which i just got and she solved everything without making any trouble.

Sean helped me get iPhones for my business!

Checked out the new LG ThinQ phone... Not ready to upgrade right now, but maybe in the next 6months

Going to this store location really saved a customer. I went from wanting to leave tmobile to adding another line and buying a new phone. All because of Fatima and Alex. They went beyond the call of duty. Being patient and understanding as well as explaining in detail everything to me. They are the epitome of Customer Service and 5 Star Service!!

Came in last week to start a new phone service and get a new phone with T-Mobile. Mikayla helped me with everything, she was super friendly, she did a great job helping me out with transferring everything over to my new phone. She broke down the monthly cost of the services I picked, she told me it would only be $74 a month for my monthly bill. But on my T-Mobile bill online says I owe $92 for the month when I pay in July. Ive tried calling the store literally ALL day today and previously days, more than 10 times over the day and I cant not get through to speak to anyone. I would like to speak with MiKayla and ask why my bill is now showing $92 when she specifically told me $74. Very frustrating its so difficult to get a hold of someone to help. Looks like Im going to have to drive 25 mins to the store to get some answers..

Amazing customer service. Jason was patient and answered all my questions without feeling rushed. Great experience, has definitely changed my opinion with T-Mobile! This will be my go to store from now on!

The people here are great. They go out of their way to take care of you. Fatima really knows her stuff !

It was a great experience at T-Mobile.All of the workers and great but I recommend you ask for Fatima she is very helpful and can answer all of your questions. And also can get you exactly what you need. So go check that out at the Galleria in Dallas Tx.

I was told I had to buy a case and a screen protector with my purchase of a phone because they don’t sell just the phone anymore?? Don’t recommend this location!

Sean helped me with my phone!

New T-Mobile member the guys at the galleria mall took great care of me today and took me out of the crazy contract with Verizon blessing in disguise literally.

I was a AT&T customer for years and had the best experience ever . Jane really helped me, she really knew her stuff . and now I am a t mobile costumer

This Tmobile location employees are knowledgeable, informative, patient and cordial to every customer who walks in the store. I especially would like to thank Fatima for her excellent customer service she provided me.

Jane was great customer service was the best I ever experienced will definitely be back!

Alex’s customer service was excellent and he showed me how affordable it was T-Mobile +Military will save me money. I recommend all my Veteran brothers and sisters, “COME GET SOME”!!!

The best TMobile store Ive ever done business with! I have encountered many TMobile associates in the past but Fatima, by far the very best of all. She was very knowledgeable and took excellent care of us. Her customer service skills are top notch and went well above and beyond in ensuring we had a pleasant visit. She set me up with a phone upgrade, line additions, and even kept me updated while we shopped around the mall waiting for my wifes new iphone to finish setting up. Shes absolutely deserves all the kudos and so grateful for her! Excellence all around at this location!

When I was there to get a new phone they had great customer service and it was quick and easy.

Went in to get a new phone, and to see two assistants with one person. I was acknowledged being in there for 10 minutes and on top of that someone else arrived after me and got attended. I decided that was enough and Ill take my money elsewhere.

Didnt have any hotspots in stock. First salesperson acted disinterested and was, somewhat, rude. Manager was very good, knowledgeable, and eager to please.

I wish the staff were more knowledgeable regarding the issues. I went to the store twice to get the sim card activated, after waiting for thirty minutes they were unable to do it and told me that they can’t do anything here. However I went to other T mobile store nearby and they did activate my sim within couple of minutes.

Very good and professional, I am very satisfied With the service that was provided to me by Patrick he did a very good job today!

Fatima and Jane were rockstars great customer service and all!!!

In order to leave a review I understand we either satisfy or completely frustrated. On May 11, 2019 I visited this store and at the moment Thalia, sorry if the spelling is incorrect hopefully not, was the Store Sales Rep, extremely attentive and on top of her BS. Today a month after after reviewing the details on my Autopay transaction I discovered that not only I was overcharged but all the Promos selected were not added per selected by the information provided at the Store. After 3 phone calls to Customer Service and 2 visits to the store today, my account was Not Fixed. Ms. Thalia was fired from fraudulent transactions offered to customers, please if you visited the store around those days, check your bill and make sure everything is in order. For NOW my only interest is to create awareness until I get further resolution.The Store Manager is not assuming any responsibility for the mishandling of Ms. Thalia because they are getting protected by your words vs an employee that no longer works with them. Frustrated and Disappointed.

Siraly n Fatima were absolutely great. Customer service skills and the desire to help were extraordinary. Thanx so much.

Terrible service!!!! They just asked what I wanted and didn’t let me even say what I wanted . The ended up kicking me out bc I didn’t have an adult and I’m 17 I was just looking for a casee butttt noooo teribleee don’t recommend . I’m movinggg to sprint!!!! periodddddd . Because they attend you better then this store

Please dont bother, calling, going or evening think about giving these idiots your business. I called to find out about a particular phone, and the manager whose been there three years with her incompetency, lack of customer service skills, along 100% arrogance, denied that the model i was inquiring about simply doesnt exists. Yet TMobile website and other locations had them in stock. PATHETIC! what waste of a life.

Rather drive a couple miles for the great customer service than the one close by.

Best customer experience from Fatima.

Worst experience, no recommended

Horrible service. I have OnePlus mobile. Upon buying a sim card, we found it working 2G only. Upon doing some research (while in the store) it turned out that they know that OnePlus works only 2G with T-Mobile. They refused to make a refund. Worst service ever

Smooth service, great customer service!

Service is really nice. They tried to help a big time.

Went to this store to get something replaced. Instead they linked us to a different website. Told I needed to be there to be made an authorized person on the account when I didn’t need to be

Roxy was awesome and very knowledgeable! She was a great help!

Guy really knew what he was talking about. He was professional and straight to the point.

Customer Service in this location was crazy great!!

The gentleman had no idea what they were doing. Kept telling us to go to another store.

Small outlet with little selection.

They attend you in your language and very attentive