Had the pleasure of working with Alberto Javier, to upgrade my existing phone. Alberto is the definition of excellent customer service and attention to detail. He is an absolute asset to this store and the AT&T company. The experience was memorable and seamless from start to finish, and Alberto took the time to really listen to my concerns and explain things to me. Give Alberto a raise!

Glenn was great with his service. However, prior to that, we waited 1 hr and 30 minutes when we were told it was only going to be 15-30 minutes of waiting. If we only knew to make an appointment, maybe our wait would be shorter. I think its better that all services at AT&T should just be strictly appointments to avoid customers/clients to wait unnecessarily long.

Benito was super helpful and transparent while helping my mom and me. He was also very patient with us while we were discussing our options! I recommend making an appointment so the wait isn’t too bad.

Dennis, the manager here was a great listener and very attentive to our every need. I highly recommend this place compared to other carriers. This team turned me into a trusted fan of AT&T

We went to the Daly City At@t store and was helped personally by the Manager Dennis and Gian assisted us as well. They were very helpful with our situation because we had a problem from another at&t store the day before and they were able to fix it. I highly recommend this location, Dennis was very knowledgeable and helpful. Gian was also very accommodating and assisted us very well. Our problem was solved very quick!! Thank you Dennis and Gian!!

It was time to upgrade my phone. Patrick@AT&T store did a great job assisting me with selecting the right plan, that included a good promotion. He was very professional, patient and exceeded customer’s expectations. I ended up getting additional iPhone for my daughter :) which is a gift she was waiting for.Tank you, Patrick!

My phone wouldn’t work, and I had been running around in circles. Dennis listened to me, apologized for the inconvenience, and took time to try to fix my phone. Plus he was able to add a discount I qualified for. I greatly appreciate his wonderful customer service.

My questions were answered and the manager was very attentive and understanding. She was awesome (Anisha) may not be correct spelling but she was professional. Thanks so much for the great customer service!

Dennis and Gian were very helpful and professional. I highly recommend this location. I will definitely coming back to this location.

Ronn Reyes of AT&T of Gellert branch 4th or 5th time meeting this At&t guy!! So hospitable so friendly and full of knowledge on what he do. He never get tired helping other customers and me!! He is an asset to the AT&T. If i will go back i will surely look for him and stay as a loyal AT&T customer! Thank you!

Elizabeth wen above and beyond to help me with my isssues today. I spent over 2 hours on the phone with customer care and she did it in 10! So happy with the great customer service.

No wait time, excellent professional service in the most expeditious manner.Meraya, She was excellent.!!

This is the worst company to ever exist. Dont even thing to go with this company. Very, very bad internet and customer service even worst

As the customer, we had to explain the products to the representative. For example, they were not aware of what colors were available for what phones and we the customer had to look at their tablet to explain to them what was available and why. They also continued to pick the wrong product several times, before eventually ordering the proper product but let us know that they had accidentally ordered the incorrect one. However, this proved to be completely incorrect and they had in fact ordered the right one. The whole process was very frustrating and took nearly two hours. The extent of inexperience and lack in knowledge nearly led us to call for another representative.

Ronn was great. Super helpful and overall a great person. If I ever need to go to AT&T. Ronn is the one I will ask for :)

This store is awesome. The employee Benito deserves a raise

Highly impressed by the knowledge and care Patrick gave us while we were shopping for a phone. Grateful for his honesty and kindness. Outstanding customer service!

Huge thank you to Ronn and Dean who were extremely helpful in upgrading 3 of our iPhones! They explained the whole process clearly and again so helpful. Kudos to Ronn and Dean!

Dennis store manager was excellent. He went above and beyond my expectations. He got me in and out in a timely manner. Addressed all myconcerns and was very knowledgeable and more importantly, kind and patient. It was a pleasure working with Dennis, I hope all reps are as patient and social as Dennis.

Rich, was so helpful, patient, not aggressive and very nice agent that helped us yesterday. So calm and collected and very knowledgeable about aT&T. The store was clean and i felt safe inside. Experience with the customer service yesterday was phenomenal. Hopefully we get sa same agent the next time we visit the store.

Rich Brown was very attentive and was able to explain and issues I had and was very educated on all the products. Thank you for being patient sir.

Upon waiting for a AT&T representative inside store #S137 to address my needs, there was an older gentleman around 70 years of age waiting for someone to address his concerns. Behind me was a younger gentleman at approximately 28 years of age. Store manager Brad asked if the elderly gentleman was being taken care of as the older gentlemen stated no and was asked to wait outside in the hot sun. The younger gentlemen behind me asked the store manager Brad what is the maximum capacity allowed in the store (being that there were several customers and representative moving about in the store ). Store manager Brad did not provide an answer to the customer and told the younger customer to wait outside the store. The younger customer refused to leave the store as store manager Brad got up close to the younger customer at approximately two feet in length and told the younger customer that he refuses to provide service to the younger customer and that if he did not leave the store that he will call the police. This verbal confrontation lasted for approximately 15 minutes as other customers in the store were feeling disturbed and walked out. As my matters were being addressed, it made me feel uncomfortable about the service being provided at this location. Store manager Brad conducted himself in a very unprofessional manner and had no regard to the elderly customer who had to wait outside in the hot sun. I am not certain what the proper protocol is when dealing with clients who are disturbed by this managers behavior. With my observation in this situation Brad was already defensive in body language, tone & response to the younger customer who asked a simple question in which Brad took offense to & instead of de escalating the situation, took it to another level.

Fabian is an amazing customer service individual. Not even talking to their so called manager Jessica did half the job he did (she lacks all the qualities that a manager should hold, please do re train her or have her learn from her colleagues). Fabian truly deserves some recognition for his hard work, customer service, and overall helpful individual. You don’t encounter many that actually do what they say will be done. Jake as a manager helpful and very understanding. Thank you both Fabian and Jake, keep up the amazing work.

Fabian was a tremendous help to me and my family when we were trying to figure out our options for upgrading our phones. In the recent past, I’ve had some very frustrating experiences with AT&T customer service so I was really dreading going into the store. Fabian was truly excellent though. He was so knowledgeable, thorough, and patient. Thank you Fabian for your outstanding customer service!

Andrew, rea, and JJ were great and so helpful... definitely ask for any of these 3 and you will be in good hands .

My experience at the AT&T Store on Gellert in Daly City was exceptional. I was greeted immediately and provided service that is rare to find during these unpredictable times. Fabian did an excellent job listening to my needs and providing me the perfect phone and wireless plan. I have been a loyal AT&T customer for decades, and my time visiting the team in this store validates even more for me why. Keep up the great service!

Go to the one in the mall in the next plaza over. Consistently Far less of a wait and much more helpful staff. They helped me with data transfer and I got to enjoy food and the mall while I wait !! Much more of a pleasant AT&T experience!

AT&T Internet and TV service is top of the line. They took care of everything regarding the activation of my accounts. Several months later, when I had a billing issue, I went to the Serramonte AT&T store and spoke with Emad. He was great. He took the time to fix a billing issue with a successful result. I highly recommend going to the Serramonte AT&T store.

Great service all around!

I was very impressed with the careful and attentive service provided at AT&T by Retail Sales Consultant, Benito Jimenez. He quickly took the time to understand why I came in. I was following up regarding warranty on a Pelican case, since one of the rubber flap covers on my case was starting to tear. Benito is excellent and provided some great insights regarding the quality of the case, Pelican case benefits, other quality alternative brand cases and how easy it was to activate the Pelican warranty. If you want to work with an outstanding service partner with great service skills be sure to ask for Benito.

Joan S. is one of the best customer service reps I have ever encountered at an AT&T store. She was very detailed and patient. She took the time to research our account and gave us a very informative break down of the account. She displays the kind of customer care that makes you want to return to the store for any of your phone needs. She is friendly and very welcoming. She is the very reason why I am continuing to be a loyal customer of AT&T. She is to be recognized for her hard work and dedication. AT&T is very fortunate to have her as an employee. She deserves to be a manager for the type of work and care she has for the customers. Thank you Joan for all your help!! We need more people like you!

Go see Glen, go see Glen, go see Glen! He is the best!!

Alberto was very patient and kind. I was a victim of a violet crime & my phone was stolen. Alberto walked me through the process of cancelling that phone, getting a new one, transferring information & all the other chaos. Having someone help you through & help you regain a sense of normalcy is so important when you have gone through a traumatic experience. Thank you!

Emad and the MANAGER Andrew were great, very patient and helped me figure out what I needed! Very professional! Courteous ! Blessed to have the pleasure of helping me out. GREAT ADDITION TO DALY CITY WELL DONE

Ying and Andrew the Manager had exceptional customer service! BEYOND exceptional! Ask for her!

Been here for an hour now and no one has helped me. I’m legit just trying to avoid a $55 restocking fee for a router return. No one here seems to have any work ethic.

Thank you Ronn for the excellent service!!! Friendly, knowledgeable, and down to earth! Awesome customer experience overall. Very much appreciate it!

Assistant Manager Andrew Helped a lot! He promised and delivered. Great role! Keep him!

Wonderful service by rich and the manager andrew. Got me set up with FN! What a awesome duo

Rich and Andrew were awesome. Thanks att

Walk in to the store to upgrade our phone. He took my husband cellphone number and say they will call us once its our turn since its social distancing policy and no one can wait inside the store. We went back to the car and its really raining that night. We have waited for an hour and 15 minutes still no call. We went back to the store and we see a two young ladies standing inside the store and waiting and the same guy saw us again and ask my husbands number and he said we are next and he told us to get out of the store again and well call you . We have gone out of the store but didnt go back to car since its really raining hard. We just stand in front of the store trying to find some cover from the rain. While standing in front of the store the two young lady is still inside waiting. Then the same guy called them and started their appointment. So we went back to inside since theres no one standing inside anymore. so we tried to get inside again since it will be our turn next. The rude guy kick us out again saying we cant stay but how come the two young ladies he let them stay and wait. We were so mad and left.

I just have to say that I’m really impressed with the customer service that I received. Andrew the manager helped me with my bill credits for the internet and tv I recently signed up for. Andrew is very knowledgeable when it comes to everything AT&T. Will definitely be coming back and will recommend my family and friends in the future!!

The authorized retailer AT&T location at Westlake plagued me with issue after issue and I wasnt able to reach the manager for a month and a half even after leaving countless msgs with the employees week after week. Gave up and turned to another store.My problems were fixed on the one visit to this location (Gellert) with no added hassle or headache. Ronn was extremely patient and knowledgeable. He helped resolve the issues and concerns with my account and made up for my ridiculous experience at the Westlake location. I was helped as soon as I got to the store and am extremely satisfied with the customer service I received. Sticking to this store from now on when I have anything I need to resolve.

Literally the worst Ive ever dealt with, both the store and the company. Orders were mixed up, shipped to wrong addresses, and there is no communication between departments. Everything every employee whether in store or on the phone I talked to gave false information and or had no true understanding of the products they were selling. To top it all off the store manager is a true douche canoe who sits in the backon a computer refusing to be of any real help.

Dennis was awesome! I came in with an Apple Watch issue and it was solved within minutes :) staff here went above and beyond!

Switched over from Sprint to AT&T. Forgot the name of the representative, but he was very kind and helped me throughout the process. Made me feel very informed about my decision of switching over, what to expect and how my service should be from now on. this interaction really set the bar for AT&T and i am happy with my now carrier.

Joan Santos provided me with Excellent Customer Service today. I really appreciate her persistence yet patience while dealing with her companies customer phone Support service. Joan was transferred to numerous departments waiting on the phone diligently until she was able to remedy my problem. Thank you much Joan Santos for taking care of my AT&T issues..

Benito was amazing and gave me a thorough explanation of my plan. He broke down the plan in simple terms. In order to do this it did take some time but he answered all my questions. He made several phone calls to clarify things, was very patient, friendly and professional! I have nothing bad to say about his service. He deserves 5 stars! Thank you Benito!

Rory was AMAZING! I walked into the store feeling irritated because of my previous visit a few days before. Rory was calm, thorough and knowledgeable about every question my husband and I had. He straightened everything out and we loved his attitude. His peoples skills are EXCELLENT. He should be the store manager there. I walked out happy and satisfied. I am grateful he was there when I went back to the store.I wish him the BEST of luck with school and everything else in life. Not only does he have GREAT customer care skills, Rory is a good person. I am truly greatful for all his help!!!!

Andrew is the best! Great customer service and funny!! Thanks!!

Excellent service.Nihelle was very helpful

Berto has been very helpful and pleasant to work with in my search for a new phone for my mom. Appreciate his patience!

Albert is an awesome representative. He was able to get me in and out quickly. Reviewed my account and offered me some really good promotions. My only issue is with my interaction yesterday. I was told I wasn’t able to switch and tablet to a phone line when in fact you can. I had this completed in a few minutes over the phone. The manager Dennis wasn’t helpful at all. His actions and mannerisms made me feel like I was a nuisance. What was worse is when I explained it is possible he brushed me off. It’s unfortunate that you have great representatives like Alberto but subpar managers like Dennis. Being a sales rep/manager for AT&T for 8 years then becoming a consumer and having to deal with a manager who was unwilling to help because he it was a service rather than a sale is extremely disappointing. The reason why I gave this review a 5 star rather than a one is I don’t want Alberto to pay for his managers mistakes.

Dean is life saver! I was suicidal when I arrived going on 12 hours without a phone. He calmed my nerves and also helped me upgrade my phone and get the apple watch Id be eyeing for months. He totally made my day and I left a very happy customer! I will be back for any other needs. Thanks again Dean!

Fabian was amazing he help my grandma upgrade her phone and she had no questions by the time we left. He was extremely understanding and will to answer all questions she had even the simplest ones. He’s the best sales rep I’ve even encountered.

Really appreciate OUTSTANDING customer service. It makes a world of difference in a customer’s experience.We were helped by Jessica and by Joan. Both OUTSTANDING, going above and beyond!!!Thank you!!!

Great Customer Service from Benito Jimenez! My Dad and I came in with some questions and Benito showed great confidence towards his answers to our questions! Thanks Benito! Will recommend him to anyone who is seeking assistance!

Had an ongoing issue for a year, Fabian, jake and Rory were the only ones to take action to help me out. Super professional with everything and went above and beyond to get this issue resolved. Overall they did amazing, the only down fall was one manager whom I believe her name is Jessica, did poorly with help. I was told she would keep me updated with emails but did not receive anything at all and made things get complicated more than they already were. Thanks to the guys for all their help!

I came into A&T and Fabian was super helpful and knowledgeable on everything I had questions about. I was worried that it would be hard and time consuming but he made it so painless and efficient. Thank you Fabian, you’re a rockstar!

Great service!! Very friendly and attentive staff. Got phones and watches up and running. Highly recommend this store!

So two weeks ago I switch with AT&TSo I have to trade in my phone to the store so the store manager his name is (Jake) he told me you don’t need to wait in line when you gonna come back to trade in the phone.So I went to time’s to do it and every time they told me I have to wait in line for 30 minutes!! But I can’t so I left!So today I want to trade in my phone and I saw the store manager (jake) and he told me you have to wait in line for 30-45 minutes and the way how he said it he was really disrespectful.I don’t know how he became a store manager if he can’t do what he say’s to the customer

I was so happy with my experience at the AT&T store yesterday! I was waited on in a professional and courteous manner and the sales rep went out of his way to ensure I received excellent customer service. On top of that, I was a mess after losing my phone and he was very understanding and incredibly patient during the entire process. I couldn’t be happier about my experience and had to share it!

Bentito is awesome and broke down plans for us. There was no sales pitch and it was all informative. Come to this ATT&T if you need any questions answered!

Just left this location after being helped by Benito! He was a god send my current phone is broken and he sat there so attentively helping me figure out all my options for getting a new phone. He also was nice enough to help me with ATT business plans because I am a business owner and I wanted to open a business account with ATT. All and all I had a great experience especially during this holiday season when everything is hectic. Will definitely be looking into working with him in the future whenever I need to add a line or anything ATT related!

Payne might be the best rep I have ever dealt with at at&t, I have been a customer for many many years. You will be hard pressed as an organization to keep a talent like him, pleasant, knowledgeable I could go on. You know what an asset you have in him.Robert Ennis

Nhielle is an absolute gem. She was very nice and super patient as I asked her a barrage of questions regarding which phone to upgrade to. She did the transfer for me and even recommended a case and some accessories. I would highly recommend going to see her if you need a phone.

Benito was SO kind, thoughtful, and informative. He spent over an hour answering our questions, making me and my partner laugh, and making sure we got what we came here for. Loved the customer service!!!

Ying is so nice and friendly, helpful, and inviting. She explain everything we need to know. And ambiance is so peaceful and nice as well. Good job team AT&T Gellert Daly City.😁👍🏽

Benito was so helpful got me in and out quick. Appreciate you.

Dennis is an amazing manager and got me everything I needed in a timely manner.

Benito was very helpful and patient. He listened to my needs and concerns and addressed my problem with an excellent solution. A great customer experience!

Alberto Was fantastic! Extremely helpful, patient and supportive. By far the best AT&T employee I have ever worked with. Thank you!

Joan who works here is AMAZING! She’s so patient and willing to go above and beyond. I had to go to the store three times and each time I went she had helped me. She deserves a raise for dealing with such a needy customer (me). Thank you Joan!

My experience was fantastic at the Gellert Blvd AT&T location! Nbeel was amazing! He was so helpful and knowledgeable. Luckily, during my visit I was able to change carriers from T-Mobile to AT&T. Nbeel explained what my plan consisted of and provided a break down of how much I would be paying in store and monthly. He also explained each perk and what my plan has to offer! I was very satisfied with his customer service and would recommend anyone to visit this location! Everyone is friendly and they are there to help you with all your needs! I love AT&T already! :)

Alberto helped me at the store today and was extremely helpful and courteous. He was able to solve our issue professionally and efficiently. Very pleased with the service!

There was a Asian girl who help me very very sweet and professional.

Bright colours and spacious floor plan. Typical att store, but parking lot is kind of mess so plan a little extra time.

Rich and Claudia helped me get a new phone for my son under my first responder discount!! Great service!

Jessica and Benito were ABSOLUTELY PHENOMENAL. Id give them 10 stars. Solved problems. Gave me multiple solution options to take care of an issue created, walked in a little flustered, walked out in a mood 100% better and with an idea of what was to come. I generally have good trips to this Daly City location, but this by far was the top.

Jessica W. Is absolutely amazing!!!With this being said I would like to share my experience...I do not believe in yelp, online reviews or verbal accolades but because of this experience I had to shout it from the rooftops.It is because of her attention to detail, her willingness to take customer service to a completely different level and her knowledge that I will stay a loyal customer of AT&T.When Apple “Support” completely dismissed me, Jessica single handily took the time, energy and dedication to resolve my issues with my new product. She did not give up when she couldn’t immediately find an answer...she persisted that there was a solution.I was given the poorest excuses from Apple and was told the same thing from multiple “customer service” support representatives...Jessica ran circles around the entire Apple experience and she solved my problem...which I was told by Apple couldn’t be solved by them & I would have to go to an outsourced third party & pay for out of my own pocket.Jessica W went above and beyond her job and her “requirements”. I will be a loyal customer to wherever Jessica will be employed. Thank you for turning my mess into a great experience that got resolved!!!

Honest and fast service, technically very knowledgeable, kind and professionally well dressed. I’d like to thank Berto that I believe did his job beyond my expectations

Just left this location and had the pleasure to get helped by Benito. He listen to what we were looking for and will save us almost $30 monthly. Definitely coming back to this location.

Matt was awesome! He assisted me and my dad with knowledge and warm personality.

Had a great easy experience setting up my new iPhone. This is my second (in two weeks) excellent experience.

I came to this store for some questions about my stolen earbuds. Dean was the one who helped me and explain things in detailed. I end up with new earbuds and more. But boy, I had an excellent service from Dean. Have more employees like Dean and your store will be top notch.

Give this guy a raise! Awesome service! I would recommend this store and specially our rep Benito!

Mark was very professional, exceptionally patient with me and my husband, and knowledgeable with your product line and services!

Just want to give a shout out to RONN for being super helpful. He searched for deals as if it where to be his own. Fantastic customer service here from RONNDefinitely recommend this location and services.Next time your in the area Ask for RONN!

I just went and was treated absolutely poorly by the staff, specifically Benito. Not only was he condescending to my mother, but he was also incredibly lazy and unhelpful. He did not provide any information and furthermore acted like a baby when a phone was “thrown at him”. In actuality, it was slid across the table. I hope he gets fired for being incredibly unprofessional and downright disrespectful. Don’t use this store as you won’t get any help as they are doing the absolute bare minimum (it might just be Benito, but if that is allowed, then I can’t expect anything different from the other employees there). After pretending to be helpful a week ago, he went into incompetent mode and acted like an absolute jerk. I will be calling into their corporate group and lodging a formal complaint against this store and employee.

Jake and Dean were fantastic they were extremely efficient and patient at the same time I highly recommend them they even worked overtime they definitely deserve 5 stars and a raise !

The worst customer service Ive ever had

Did not honor appointment time that I made online.

The phone number on Google didnt work (at the time of this posting), but this location is very much open and busy. Theres a nice, cafe-style waiting/lounge area and you can expect to be there a while because theres at least 2 people ahead of you. The tables have outlets to charge up, too. Service was friendly and knowledgeable, but again a bit delayed by the volume of people.

Problem with my phone nice sale person help me thx

Agent John was very patient and knowledgeable with very nice personality. Was able to redo the transfer from my old phone to the new phone exactly and made me easier to get familiarize to the new phone.

Ying is the best seller and Att worker that we have contact with. She helps Us a lot and figure out which account type was the best for us. She really deserves 5 stars

All customer service people were very helpful. Nhielle,, Nbeel and Fabian were excellent. They were very knowledgeable and helped us with all our questions. Also very patient and would recommend coming here.

Met with Alberto Javier. He is very knowledgeable and helpful with our phone. Made it quick and easy.

Rory helped me and was exceptionally good helped me with all my issues and was quick and efficient. I’ll recommend him to help anybody I know out

The manager Jessica provided a wonderful experience. Because of Jessica I am now considering switching to AT&T TV. Thanks again Jess!