Mary Jane is so amazing. She helped me go in and out and she’s extremely patient. As a new customer I’m honestly satisfied with the online and physical customer service. This store is right by my home and nice again, thank you so much Mary Jane for restoring my trust in T-Mobile

Horrible experience.Please train your staff better, or pay better. I left the store with my new phone thinking that everything was done. No data was transferred and also the sim card was no installed in my phone. My screen protector was installed wrong. This girls was more worry to leave on time than provider a good service. What is this people getting pay for? they are not doing their job.Next day I realized about the sim card was missing. Now the costumer have to do/install their own things?? Horrible costumer service. Never coming back to this place.

The two phones for my partner and I were activated and transfered data. And, accessories.Great Smart People and friendly, too. Alonzo, Manager, Marie Jane, and (sorry guys): Tall thin bright young man. Tall Husky Latino? And Voluptuous Latina Assit. Mgr. Young Lady.

Knowledgeable,courteous and fast customer service. Thank you Jovan.

I would give 0 rating, but unfortunately have to select at least 1 star. What can I say. What they are paid for? Your time doesnt matter, its like a race to see how fast they can get rid of you. Not solve your problem.No one in this store cares about doing their job.Your are an inconvenience to them.

Great experience thanks to Marie Janne. She is very good at explaining everything and knowledgeable about all the deals so that you get the best deal.

I went here to upgrade my phone. Ive been with Sprint for many years no problem but now they merged with T-Mobile. Lady tells me the promotion had ended already. I showed her the promotion on my Sprint app she say oh it must still be running on Sprint. She inspects my phone and says she cant give me the upgrade because I have a scratch on my screen. I cant see the scratch she is talking about. Either way I have the insurance that covers replacement screen. Still wouldnt do upgrade.I leave the store call Sprint customer service. They say no problem they will upgrade me. Customer service said the T-Mobile stores are giving the Sprint customers a hard time with upgrades.Update I received a message from the supposed owner of this location asking for my contact information. I emailed them back with my contact information .. 3 weeks later still nothing from the supposed owner. I see why the store is so horrible the owner obviously doesnt care either! DEFINITELY NEVER RETURN HERE AND DEFINITELY NEVER RECOMMEND!

I walked in a upset customer because technically I’m a sprint customer and their customer service was very poor. I couldn’t get any where on the phone with them. So I walked in hot already and my man Alonso was able to calm me down and deal with sprint for me. I got my problem resolved and was finally able to relax. My girl friend was upset which made me upset. Alonso was very professional at dealing with a angry customer. I will deffintly be going to this store and buying my next phone from him. Thanks brother

DIEGO is AMAZING! he was so patient and polite. He took the time to explain all details regarding pricing, and porting my other lines. Very professional and caring with his customers. 🤩

WORST customer service I have ever experienced in my life! The girl was almost aggressively non helpful. I am almost considering leaving T-Mobile service after dealing with this one chick.

Marie Jayne was very helpful. She gave a great customer service ⭐️⭐️⭐️⭐️⭐️

Great customer service at this location as well as the company as a whole!

The store is fine.but t mobile is a fraud.the worse signal and the poor coverage

Big thanks to Marie Janne who took the time to help set me up with my new phone after my other one drowned at the bottom of the ocean..lol.. get kindness and patience is much appreciated

Roxie the manager is horrible!Paid with a debit didn’t want to return the item cash my card was compromised went to a different t mobile they gave me the cash and swapped out the right adapter for me !! 🙄

Great service

They don’t know what they doing smh. Never going back to this store

People at store are nice but t mobile is the worse mobile service i ever try.lost signal everywhere.in one word is a fraud

I would like to highlight Fran for being an excellent customer service/sales representative. She was extremely efficient, had great insight to the products available and was able to answer all my questions in a timely manner. Thank you for your kind personality, patient recommendations and making my 9 years with Tmobile worth it. Happy holidays!

Horrible customer service basically got kicked out I was told the two customers ahead of me we’re gonna take about 30 minutes to handle better to go to another store... thank you I guess for saving me time...

Great experience, Alex was very helpful with all of our needs and very friendly and enthusiastic. T- Mobile should be proud to have this young man representing their brand . we stopped in simply to buy a case and he went above and beyond to help us with our phones. Best service we have ever received at a phone store!

Rude employees, specially Diego. Don’t know what they are doing and tell customers wrong information. I top they have attitude and only want to sell, no customer service oriented at allGood is there are more stores and more service providers companies.

Great customer service, best experience at a T-Mobile store I have ever had. Alex helped me get all my photos back after Apple failed to assist me. Thank you Alex, Gus and Dylan for the help!Will continue to do all my cell phone related business at this location and I recommend it to anyone looking to switch over to T Mobile

Employees are very welcoming and helpful. Thank you

The best T-Mobile store. Great people working there from Gus the manager to all the guys that work with him. Always willing to help and always kind and patient.

Very smooth. Marisa has been the one T-mobile rep that has continuously filled our needs. She is very knowledgable and professional and exhausted all her options to get us the best package. We have purchased multiple accessories through the Dania store because of her outstanding customer service. We are very pleased

Good customer service, thank you Godfrey.

Good service! Near by my house and convenient, but had to wait to connect with customer service on line for a long time to transfer the service from one phone to another

Local shop so its not crowded. Received courteous unrushed knowledgeable service. Recommend you drop by

No acknowledgement when I walked in. One person ahead of me. Waited and left after 2 men walked right up to an employee counter (instead of waiting in back of the line) and started conversing with them. My time is valuable I will take my business elsewhere.

Excellent service. Very helpful informing me of the plans you have. And answering my question . He has a great personality his name is Nestor . Thank you for having great employed

Excellent service...went above and beyond. Helped with transfer data. Alex spent extra time and was so helpful, kind, and patient. Highly recommend this store.

So helpful, so nice, they take their time with you so dont get frustrated if you have to wait. Its worth it. Carlos, Nestor, Dylan, and Alexander are great.

Dylan and Nestor were great. I bought a galaxy s7 there when my s6 broke. They helped me out a lot with great service. Ask for Dylan or Nestor..

Not the best experience but customer service fixed the issue.

Excellent Customer Service! Godfred was very informative, patient and helpful. Thanks! Highly recommend.

Best Experience Ive had in a T-Mobile Store . The Manager Went beyond to help me and my husband to make sure all our questions was answered.

Just was at this location and was helped by Brian. He was very friendly and helpful. I will definitely be coming back to this location if I am in need of anything and asking for Brian.

Great experience. Very knowledgeable and friendly staff. Kudos to manager always reassuring satisfaction.

Today my experience at this store was by far the most memorable Ive had at any T-Mobile stores. Leos product knowledge and friendlyness is admirable. I had no idea that store was there, and what a pleasant surprise that was. I highly reccomend this location, and ask for Leo.

Just finished customer service, Carlos was extraordinarily helpful. Very nice and pleasant. Definitely the best.

In the morning I came to the T-mobile office in Dania beach. There was not a huge queue, as always, since they were always slow and two workers were available . Xavier started talking to me not friendly and nor polite. When I asked to help me include international calls in my plan, he said that he did not know and could not do it. Then I asked the second employee Kobi to help me open this plan which I do regularly and in other T-mobile offices without problems. But the second employee Kobi refused to do it, too, and told me to call 611 .I expressed my dissatisfaction with their work and asked the manager, but they said he was not there now ... their attitude upset me and sporta mood for the whole day ... after that, Kobi began to write a complaint to me on my account. I was shocked by this attitude! I have heard many times that people are not happy with the work of this office in Dania Beach and today I was convinced of this., I’am very sad they spoiling the mood for the whole day ... I ask the guide not to miss my complaint without attention :(

Slow and only two people waiting to talk to someone is a joke. Nowhere to sit other then the floor hot and inconvenient wouldnt come back to this one if I was giving a free phone.

30 minutes of waiting for a Sim card. Nice customer service, but only one working employee. Kinda sad

I have been to this store a few times, since it is so close to my house and generally I have gotten good customer service (although it can get crowded and expect long waits). However, I went in there recently to get a sim card for my tablet. The sale representative (I believe his name was Abel?) was very disengaged, constantly on his phone checking Instagram and Facebook while helping me out. Not telling me anything about my options or what the plan would cost me or anything like that. You could really tell that he did not want to be there. Luckily I did my research before and I told him that I wanted the 2GB plan. After returning home though and checking online I noticed that he signed me up for the 6GB plan which is $15 extra a month. Furthermore, while being at the store to get the line added to my account, he scrolled down on the terms and condition on the screen himself and just hit accept on my behalf (pretty sure that is ILLEGAL!?)This is the second time I have dealt with this sales representative and it was the second time that I was absolutely not satisfied. The first time I asked him about my business line with T-mobile and some billing questions and he gave me complete false information, which a customer service representative over the phone straightened out for me (Phone customer service is awesome on T-Mobile!)

Fran was nice and helpful. No wait, in and out in a flash!!

Excellent Service!!! I highly recommend you ask to work with Colin!!!

Extremely Rude, Bad Service, Do Not Recommend !!!

Very helpful staff when I needed a replacement SIM

Awesome T-Mobile store, the peiple there are very professional and they are know how to help. I recomend this place to shop for all your mobile needs.

I DO NOT RECOMMEND THIS PLACE TO ANYONE.THE PEOPLE ARE RUDE.THE MANAGER IS VERY UNPROFESIONAL.I RATE THIS PLACE -0.

Received great service from Nestor Bernal. Thank you, Nestor!

Came here for an issue with my phone I could not solve, Alex and Nestor helped me and they were both absolutely wonderful!! And if that want to give me a few rounds lets go. Bowe

Great service!

It did offer the Moto Z Droid.

Quick in and out. Nestor is the guy to see for all your T-Mobile needs.

Awesome service specialy the kid with the big head.

Representatives are very knowlegable and offer great customer service

Really good store with honest sales reps .

Best serivce, and great customer service🖒

Very knowledgeable and helpful staff. Extraordinary experience.

Google is wrong... they close at 8 not 9pm and we got here at 753pm they already locking the front door and leaving.. not even 8pm yet

Fixed my phone issues lickety split

Great Customer service.

Suuuper patient with my tech illiterate mother. Thank you!!

No good services

Love this place, the manager is nice and very helpful

Always great service

Excellent service from Nestor and Alex.Thanks

My identity was stolen at this location.

Ridiculous has taken so long they dont understand customers priority there is no reason for this I pay way to much for the my services for me to have to wait for 2 hours every time I have anything little problem

Excellent service

Great.

Loved the customer service!!!!

Nestor was awesome !!!

Ask for jason

NORMAL

Good attention. The expected products.

I would have liked more color options on the phones. I had to buy the color that was available.

Alonso and Diego excellent attention Thank you very much

Nice and customer-oriented staff. All good. 👍🏼

Excellent and immediate attention, from Nestor, very grateful

Excellent attention

Very attentive

Finding out Internet plans, they take a while to attend.