One of the best if not the best dealership I’ve done business with and I’ve been around a lot of dealerships buying new car every year. This place they are very professional and friendly and not trying to eat every penny from you anyway they can..they are very helpful, listen to you’re issue and they solve it, fast on communicating via text.. long story short the experience was fast simple smooth I highly recommend them..

I found a car at this dealership when I’m currently in NY but they made all the accommodations smooth sailing. Excellent dealership and great service . I must say they are trustworthy in their words and they deliver! Very difficult to find honest and reliable dealerships now nowadays but his place is on point.Thanks again to the team that made this a wonderful buying experience: Eric, Deandrea and Ramon

Always great service at Kelly Infinity. Jim the service manager is going a great job of running the shop. Clean, fast, friendly, honest and professional. Top of the line customer service.

Kelly Infiniti went above and beyond to help with the purchase of our new car. The sales rep Mike was exceptional and the manger was awesome. It would be my pleasure to recommend Kelly to anyone looking to buy a car.

Great team and easy to deal with. Justin was great and very helpful and straightforward. Kelly team made the dreaded process of buying a car much easier and less stressful. Thanks

Excellent customer service. Salesman Justin and the finance manager Roman did everything to make us comfortable with our purchase.Will definitely recommend Kelly Infinity to family and friends

Had a wonderful experience at Kelly Infiniti! Mike in sales was great - friendly, asked the right questions without being pushy and made the whole buying experience geared toward the customer, not the dealership. I would highly recommend them!

I can’t say enough good things about the service at Kelly INFINITI. Jim and his team were professional and worked quickly in getting our QX60 back to us so we could enjoy the rest of our vacation. They are a 5 star team for sure! Thank you!

My car was towed to Kelly Infiniti after closing hours. I called the following morning and they were already working to find out the issue. Thankfully it was only a battery but Peter kept me informed throughout the process.

This was one of the best car buying experiences I have ever had! No pressure and no hassles at all! My sales consultant, Justin Jessamy was a pleasure to work with and the entire team went above and beyond to get me into my 2019 QX50, which I LOVE!

I couldn’t be any happier about my experience at Kelly Infiniti. The general manager Lisa, my salesman Justin and the gentleman in finance were amazing. They listened to what I wanted and showed me what was in my price range. They made it so easy for me. I even drove home that day in my new car! If you are looking for a new vehicle definitely choose them!!

Ken the sales rep and the woman manager as well as the other staff members were wonderful! Kind and helpful to my five year old son. Understanding with my financial capabilities and made me feel like I was an important customer. Overall great experience. Thank you

Excellent service. Diego the service specialist was phenomenal, he went above and beyond. It was a pleasure getting to know him.

Great experience. Worked with Bruno to trade in my old car for a sexy Q50. They answered my inquiry rather quickly, test drove the car and got a good trade in deal. Bruno was awesome throughout the entire negotiation, never pushy, always sounded super excited and helpful. 6 star service from him. Great sales manager service as well, he wasn’t pushy either. The car was in perfect condition, gas tank filled, detailed and cleaned, and they even cover the inspection costs for you.Would totally recommend this place, one of the best services and value from a dealership.

Great service but took over a month to get an appointment— too busy?Would have been a five otherwise!

Excellent service! Fixed our car problem fast and efficiently!

I brought my car to Kelly for a yearly routine check up, the staffs there are friendly and helpful. They told me what it’s need to be done and let me decide it’s necessary to do it at the moment.I feel very Comfortable communicating with the staffs and have confidence that they are at customer’s best interest when they conduct with their business.I highly recommend them

This has been the best car buying experience we’ve ever had and we normally buy a car every 2-3 years. Our rep Justin was wonderful! He was very professional, knowledgeable, and made us feel comfortable throughout the process. We also worked with Roman the Business Partner, he was very knowledgeable and explained the contract very thoroughly. We appreciated their transparency and how they treated us as a valued buyer instead of using old sales tactics.We will 100% recommend Kelly Infinity to anyone that wants to have great customer service, transparency, and a great price.

I am impressed with how complete and thorough they are at Kelly Infinitis Service Center. I just had multiple repairs done, leaks repaired, and the big and small things are explained and prioritized just the way a perfectionist like me likes it! LOL Special shout out to Pete Jervinis who was patient and friendly and even tossed in new floor mats for the whole car unexpectedly and without charge. Ive said it before and Ill say it again: Kelly Infiniti is a first class operation and they make you feel well taken care of, whether your Infiniti is 1 day old or several years old like mine. Highly recommend for anyone who like CLEAR communication and TRUSTWORTHY service done on their car.

Brought my car in for service and everything/everyone was excellent. I was never pressured into getting any unnecessary repairs (which seems to happen at a lot of dealerships) and prices were fair. Pete was very honest and great to work with. Thank you!

I have dealt with several dealerships and I can honestly say Kelly Infiniti has made my buying experience very easy. The sales guy Derek and sales manager Derek where extremely helpful in helping me get the right deal. I wish I knew the finance manager who I worked with but he was great as well, not once did he try to sell me anything. He explained everything very thoroughly for me. As long as I get the same team when I go back then I will be a long time customer.

Had the engine light go on, so called the dealership and they took me right away to check it out, and it was Saturday! They spent an hour examining the car and Thankfully, it was nothing . Outstanding service is just the usual with Kelly Infiniti. Could not have been more pleased.

Great quality work and dedication from Peter in the service department. Always has been very detailed and honest about the services my car needs. Much appreciated. Thank you!

Very good service, no high pressure sales and helped us find what we needed within our budget.

This was the BEST service Ive ever received from a car dealer. I live in CT and they drove from MA to CT to pick me up and bring me back to the dealer in Mass to sign papers then drove me home!! They also drove the vehicle from MA to CT and followed me to the DMV to register the vehicle. Lisa, Ken, Cong, and Kent whos the best freaking driver EVER I truly appreciate everything youve done for me!!! Great experience!!

First I want to thank God for guiding me the right direction. Also I like to express my experience was unexpectedly smooth, quick and pleasant!I was blessed by being fully accommodated as I was part of the Kelly family in the car of my dreams. Thank you Deandrae and Lisa for making it possible for me!!! I will never shop again at another place but at this location!!Truly grateful and feeling blessed!!!

Peter Bouras was our contact service person . He went above and beyond to help us . He was polite and answered all our concerns . He even helped my wife by installing the car seat for the loaner car so we could pick up our grandson .He was a pleasure to work with on this problem .We appreciate all his help !Thank you Peter

Excellent service. Took the time to explain everything that was being done.Car was ready when promised.

We were visiting from Texas, they worked us into the schedule quickly. The service staff was friendly and did a thorough check of our QX60 and gave it a good wash even though we just got an oil change.

Everyone at Kelly Infiniti is wonderful! I got an oil change/tire rotation and the team is very helpful in understanding what your car needs without pressuring you into any services. I’ll definitely be back. Thank you all!

I recently purchased my 3rd vehicle from Kelly Infiniti ( 2022 Qx55 ) and I cannot speak highly enough about the dealership. The general manager really shines and takes pride in the way she runs the dealership, as evidenced by her team. She was not just someone sitting behind a desk in an obscure office, but involved and personally responsive with communication.I think it is rare, in this climate and society we have today, to feel valued as a customer, but I definitely did throughout this recent vehicle purchase.

Service advisor team is amazing. Meet with Danny, John ans Jim.they are Super friendly and provide me honest advice. One of the best dealership experience.

Josh was great to work with and very knowledgeable and helpful as I tried to narrow down my focus. The whole team was easy to work with and I would absolutely recommend anyone looking for a new car goes to Josh at Kelly Infiniti in Danvers!

Very professional staff, from receptionists, to service personnel, to sales staff and finance people. Facilty is very clean. When buying a car, the experience at Kelly has been much better than Ive had at other dealers...

Highly professional and would recommend using Kelly infinity.

Service Department is horrendous. Why have an appointment for service if they dont stick to a promised time. Arrive at 1 for my appointment, express service oil change, 60 minutes usually, but when asked, how long, I was told 1 hr and 20 minutes, ok, I understand the multi-point check. But 2 hours and 25 minutes?! The kicker is I asked for a Oil change, they charged me for a synthetic oil change?! I go in for a 60 dollar oil change, and after waiting all that time making me late for work, you have the audacity to charge me for a service I didnt request?! Then you give me a break by not charging me 105, but 95? Infiniti means step up your service, this is not acceptable.

They moved as humanly possible. Very polite funny and curious. They always welcome me when I enter, and always make me feel welcome.Its simple, thats why I go their. Just good down to earth people.. Thanks Kelly Infiniti. PeterPS. You should fix the 411 info. They give out the wrong number. Just Rings,Rings and Rings

Having my car served at Kelly Infinity was a positive experience. It was easy to schedule the appointment, the service was completed and any additional work was explained thoroughly.

I leased a QX60 online and that was easy and seamless - sales rep was great and financial person was very helpful. We extended the lease a few months then purchased the vehicle. No issues or hassles with any of the procedures.

Service was great. I bought my car here 2 years ago and brought it in for service. They had a loaner car ready for me but worked to get my car serviced as quickly as possible knowing I don’t live locally. Communication was easy, people are great.

Exceptional experience... I certainly recommend Kelly INFINITI for all your maintenance needs... Pete Jervinis service advisor was fantastic...

Kelly Infiniti was great! Our salesperson was even better! Highly recommend Justin J.Justin took the time to hear us out, show us what we were looking for, was never pushy and went above and beyond! Shout out to Finance Admin. Roman….also pleasant and not pushy! I LOVE my new - used certifiedInfiniti QX60 and trust that we will be in good hands at KellyInfiniti in the future!

Pete Was absolutely amazing knowledgeable professional and personable I couldn’t have asked for more

Had a tire emergency and for a second time, Kelly immediately fit me into to a busy service schedule and had me back on the road in an hour. Great service.

Great service..! Everyone is very professional and attentive. I took my car for an oil change and the mechanic found a mechanical issue with the vehicle front end that I barely noticed but affected my car safety and performance. Peter, guided me through the process, so I could promptly get on my way.

Justin worked with us to get us into a car within our budget and with the features we wanted. He and Roman and Debbie made it a pleasant experience!

I bought my dream car here! Idk what else to say! Ask for Josh if you go in! He’s the perfect combination of professional and great personality!

Great experience, walked in at 8am left at 10am with a new vehicle

I was told that my bill would be around $88 but it came to $149. I understand that and estimate isn’t exact but I didn’t expect that.Otherwise it was a very good experience. Everyone was pleasant and very helpful.

Seamless…….quick and efficient. Deandrae was kind, friendly and knowledgeable. I highly recommend Kelly Infiniti, their price was fair and they were honest.

Picked up a piece of metal in my tire over the weekend. Left the car Sunday PM with the keys in the drop box. Peter (Service Mgr.) contacted me Monday AM and kept me informed throughout the day of progress while I was at work. Tire was taken care of, car washed and vacuumed, ready for pick up by 1:00. Always a great experience, thanks to Peter for all his help. Cant say enough about the team from Sales, to Finance to Service at Kelly Infiniti.

Very disappointed in your service staff. Many many calls and requests for a call back went un responded. Left messages with the receptionists Debbie and Jasmine in service (who were great and professional) but the service manager or staff never returned calls regarding service ? I was even told service staff called and left messages the my car was ready…no message left. This is not the first time I had a service employee tell me they left me muItiple messages. I have no issues receiving messages from others individuals I was then informed the extended warranty I purchased expired and was purchased Dec 2015. I did not buy my car until Jan 2016. The first time I went to use the warranty I found this out. Previously(a few years back) I called the Fin. dept for a copy of said warranty and it was never sent. This was after 2 attempts to obtain a copy. Due to the culmination of issues, some not stated here, over the last few years I will no longer be having my car serviced at Kelly of Danvers. Ironically on my way to pick up my car this evening I had a call/message from sales asking if I was interested in trading in and upgrading my Q50. I called him back and politely told him it had nothing to do with him but I would no longer be doing business with Kelly Infinity. Truly disappointed

Staff was friendly, knowledgeable, and courteous. Very pleased with the service that I received.

Service team are very knowledgeable. Excellent work. Job is done in a timely manner.

Kelly INFINITI truly made it easy for my new auto purchase. Best rates and were very helpful with Financing. Sales team was extremely helpful!!

Very friendly and easy to work with. Vehicle service completed as promised

The people are great to work with. Unfortunately there were errors made during the service work that they have committed to correcting.

Nice dealership. We are super happy with our new PO Infiniti. Ask for DeAndre Coke (I called him Pepsi the whole transaction, and he laughed while we dealt-good guy). Finance manager super nice too; very responsive. GM helped us wrap it all up at the end-informative/nice woman. Thanks Kelly!

Very professional and friendly staff. Overall, the experience was excellent. When you get there ask for Justin Jessamy if you want top notch service.

I made a appointment to have a bulb replaced and when I arrived I wasn’t greeted in a friendly efficient manner like years past. I left my car there all day to find out they didn’t have the bulb. Not only was this a waste of my time but I have no car the majority of the day. The service department person told me the bulb would be $200 and I went somewhere else and got the same bulb for $25. In the 20 years of being a customer there the trend that I have experienced is the quality of service and personal is a much lower level then before. Very disappointed to say the least!

DeAndre was the best representative for Infinitys car dealership that I’ve ever encountered! Very helpful, informative, personable, and just an all round great guy who knows his business. I highly recommend him to anyone interested in purchasing a vehicle from this dealership! Thank you DeAndre-I LOVE MY CAR!💜👍🏼

I have to say how impressed my wife were when we bought our Infinity Q 50 from Kelly.They got the price where I wanted to be. Professional an Courteous.We also wanted to comment on the service department especially Danny Ventura who checked us in.Kept us up to date where the car was and what was happening.We dropped the car off Friday night it took longer than expected due to work involved.They did offer us a loaner but we decided against it. I received a call from Danny 1st thing Monday as to what time the car would be ready and it was.Great service very pleasant to deal with.Sincerely,Brian McQuinn

Service is so fast and easy. If the job will take a few hours you can usually get a loaner car and when you pick up your car is washed

Always a great experience when I get my vehicle serviced…thanks

Kelly’s Infinity is such a helpful friendly car dealership. We use Kelly’s for our maintenance service. Today we had Peter work on our appointment. Peter was amazing in keeping us in the loop on progress updates and future maintenance. Kelly’s follows COVID protocols so felt very comfortable waiting for our car to be ready.

PETE Was very helpful and they were quick to get my car repaired in and out. Clear communication and disclosure Throughout the entire process. Very pleased, happy customer!!!

Was taken good care of. Good follow up

I was in the market on buying a new or used Vehicle and I had Stumbled across a lot full of used Infiniti’s at the dealer ship. this very nice guy Justin jessamy walked out of the dealer ship to confront me and explain to me information about the vehicles. we had agreed on going back into the dealership to go over some information on the cars he was very understanding, very Knowledgeable about everything and super friendly guy . We had agreed in me purchasing my brand new Vehicle from Infiniti I couldn’t be more happy for the new purchase!!! Justin is such a great person always checking in on me every time I needed something or helping with some informationi needed to provide !I’ve leased for a few years now and I did not feel rushed or pressured. this was by far the best experience I’ve ever had with any sales Personnel. if I could give 10 stars I would and huge thank you for all the people over there at Kelly Infiniti for the help and great experience with there customers !

Just a regular oil and filter change and complimentary car wash. Smooth and pleasant, as expected.

Pete was very helpful and the service team was incredibly friendly. My only complaint is that they give a longer lead time than actually experienced. While I appreciate them exceeding the time expectation I am having to make arrangements for day care drop off and pick up which winds up being unneeded. A small complaint to get my car back on time. A big thank you to the entire Infinti team

Called to make an appointment for a second key to be programmed. Jasmine in service called me right back and scheduled me for same day. The service was excellent and they completed the job within the quoted time and called me right away. Great service on my Infinity

I brought my Infinity in for express service and it needed a coolant flush. Steve kept me looped in the whole way. Very clean and safe waiting area. Everyone wearing masks. Car was washed and cleaned as well!

All the people working in there are great! I went to few dealers before then and this people are very professional and help you with everything through the all process, now I feel part of the family, thanks to the all team.

Excellent service! Sangi, Cong, Lisa, Danny made my experience the best

We recently purchased a pre-owned vehicle from Kelly Infiniti, with DeAndrae Coke as our Sales Consultant. From the moment we entered the dealership we were greeted by courteous and professional staff to guide us through each step in the purchase process. Most notably, DeAndrae went above and beyond to make us feel comfortable and satisfied about our experience. Despite our many questions through text and phone calls DeAndrae has been so helpful and patient, and we absolutely LOVE our QX50. We highly recommend that anyone looking for good service and good cars to visit Kelly Infiniti of Danvers. And be sure to ask for DeAndrae if you want the best sales experience!

Making the appointment for service was efficient. Check in was handled well and advisor Jacob went over the scheduled maintenance At 15,000 miles. Waiting area was attractive and set up allowing more than 6 feet distance on chairs and also had an outside waiting option. Work was done quickly and my vehicle was washed and parked in front Great job!

Got a bunch of service done today. My car runs beautifully again. Kelly Infiniti did a phenomenal job! Love how they went the extra mile not only providing me with a complementary courtesy car while mine was in the shop, but also throwing in a discount coupon for the work and returning my car with a well cleaned interior and exterior. Nice finishing touch.

Luis is amazing..he was thorough, helpful and customer focused. He delivered amazing customer service. They took care of everything for me. All i did is sign and drive.Thank you Luis, Cong and the entire kelly Infiniti team for all your help. I love my new qx50 pearl color!

Quick and easy. Able to get me into the vehicle of my choice. Bruno was very helpful!

Typical used car salesmen. While the dealership itself and the experience of test driving a car was smooth and professional, they tried to bait and switch. They advertise a great pre-owned car with very few miles and after test driving a well maintained smooth car, they later claim that it has already been sold and offer a worse alternative or offer to sell you a new one. Typical used car sales technique. The salesperson DeAndre Coke was very nice and smooth talker. But he tried to pawn off an older car and blatantly lied about the test-drive car not being available, when they readily offered it for test drive when we called from a different number. The internet sales person Eric Alterio, was also not helpful, when I tried to complain to him, though he offered an apology, he defended their tactic and said that DeAndre was just doing his job. I tried to speak to a manager, but I never got the managers number.Kelly Infiniti website claims that they are all about Honest Sales, the truth is just the opposite!

Great salesperson, great car, great price. Our needs were accommodated all around, my significant other loves the car and the new features that it offers.

The experience I had with my sales rep DeAndrae was great. He did everything he said he would do to getting the job done. There was a ding on the side of the car that bothered me and he took immediate care of that. He explained what the numbers would look like and didnt pressure me in to buying if I wasnt happy with the car. DeAndrae was the man. HELL HOOK YOU UP!👍🏾👍🏾👍🏾

First off, let me start by saying I own a 2008 Infiniti with 9K miles and has been serviced yearly at the Infiniti dealership in Chicago, where I purchased it. I had moved back to Boston and took my car in for an oil change three months ago, and was informed car is in perfect condition.Since being in MA, I am driving more often and have put on 3k miles since my last oil change, so I took it in again. This time, I was told that I need new tires, my fluids are leaking my batteries is dying, my wipers are gone for a total expense of approximately $4K.My battery was replaced before I left Chicago approximately 6/2020 along with the wipers, which I have all the receipts for. When I told them to just do the oil change and because they are stating battery is critical, I said change it but since it is under warrantee, it should be free, which they did, but they didnt realize it was so new. They were out for money!Beware of Kelly Infiniti. None of what they suggested was wrong is wrong. They are just out for the money. I WOULD NEVER BE BACK THERE! Not for service and not to buy a new car.

The service at Kelly Infitini was so REFRESHING! From Jim greeting me on arrival to Lisa starting small talk, from Danny being so helpful and friendly to Justin selling me a new car. The customer service here has done a 360 and I LOVE IT! This is my 3rd Infitini and I can not thank Justin and Lisa enough. This was so EASY! The transaction was smooth and Justin literally matched our energy. He wasnt pushy, didnt force a sale on me and really LISTENED to what I needed and wanted! Thank you Infitini I dont know what your doing BUT its working :) Happy to continue to servicing my vehicle here especially with such great staff!

Fantastic sales and service department. Just had my Infiniti serviced through them and they were excellent. Super quick and no BS. Also went above and beyond and fixed one of my tire sensors that was causing me an annoying light on my dash. I’ve got a dealership that I use to use here in Maine (for convenience) and haven’t gone back to them, service sucked and did a ton of BSing. I’ll drive the extra, for great service. Thanks!

I wanted to say that I would recommend any infiniti owner to use kelly infiniti for thier service needs. The team at kelly are professional and very thorough and you can be confident that your service needs are taken care of. Excellent service and great staff. I will continue to use kelly for all my service needs.

I had a very positive experience here in my search of a new vehicle. Also, in this time of covid, and being in the midst of a pandemic, the cleanliness, the care, and the precautions being taken by everyone at this dealership were truly remarkable, and nothing less than pefect. Thank you.

Even though I live in another State I always make it a point to have my Infinity serviced at this superb dealership. The staff is welcoming, competent and most important honest about service that my car requires.

Pete did a great job walking me through my options. Very satisfied with my experience.

Excellent service and staff no complaints everything was handled extremely professionally

I picked up my new car on Saturday and was very pleased. The Kelly people were great as always. They made the experience quick and painless!

Appreciate that it was easy to make an appointment and that dropping car off was not a hassle. Also like that I got text, email and call about additional repair suggestions. However, after I approved some of the additional repairs no one communicated with me on how long it would take to get everything done. I tried calling and I was told I’d get a call back and I didn’t, so I ended up having to show up in person. When it came to pay I was charged a different price then what I’d been quoted and only after I pointed out the price issue, it was corrected. In addition, I was suppose to get a complimentary car wash and although I was told it had been done, my car is just as dirty as when I dropped it off.I responding to the owners reply: I called about my car not being washed a few hours after I left the dealer. I was told someone would call me back and they didnt. If your goal is to provide good customer service, shouldnt someone have called me?

Bruno was amazing from the beginning of our purchase. He made sure he understood our wants and needs. He took the time to gather all options for us while we were on our test drive which saved time when we returned. He was extremely professional and polite with all that’s going on. He was a incredibly sweet gentleman. He made sure he pushed hard for our asking in order to make the purchase that day. I would recommend him to anyone I know who’s interested in purchasing a infinity.Other management in the building was great. Laura came over and thanked us for coming out during this time and thanked us for picking Kelly infinity in Danvers for our purchase. The financing manager I forgot his name was extremely helpful as well and very nice. He made sure to help push for our Adkins as well to Laura the GM.Overall great experience and wonderful staff. Will be returning to them again for our next vehicle. Thank you Kelly infinity in Danvers for making this a easy process especially during this time.Amazing team at this location. Please go and visit and support them. You will not be upset.

Ms. Hernandez and Mr. Ventura took good care of me thank you

Pete was great from start to finish. He worked with me on logistics of car drop off and helped get my issues diagnosed quickly and efficiently. My car was in and out in one day. They also fixed my broken license plate holder without me asking. Kudos to Pete and the service department on a job well done.

We’ve had such great experiences here! We bought a Qx60 from ANOTHER dealer last year and we had some worries about a month purring sound we felt on acceleration. We called and the service department and asked if they could let us know if anything was wrong— just to calm our worries. They did not hesitate to allow one of their techs on a drive with us and assured us that everything was normal and there was nothing to worry about. They were very nice and assured us that it was a great buy and it drives as a Qx60 should. I thought that was pretty neat. We were in and out in less than 15 minutes!

Service was provided in a timely manner with good information provided. The facility was safe and clean

It was the best car buying experience I’ve had. Being in sales myself I strive to offer the best customer service and the team at Kelly Infiniti went above and beyond for me. Justin was the best, he made me feel at ease and felt no pressure to buy. Lisa worked so hard to get me the numbers I felt comfortable with and Sergei helped me figure out the best options in getting out of my lease. Cong made sure to come over and introduce himself, made sure my new purchase was ready for me to take home. My last stop was Roman in F&I where I crossed my t’s and dotted my I’s. It was so pleasant to deal with someone who looked out for my best interest. Everyone I came in contact with helped in making my purchase as smooth as possible. They really do make it easy!

Great experience at the service department! Great communication and the service was done in a timely manner! Super!

Had my center console replaced, new unit after installing was covered by greasy fingerprints. Was not able to just wipe off as it smudged all over. Not sure what the techs fingers were covered in. Had to use interior car cleaner and cloth to clean the residue.