Wonderful! The head cashier was so enthusiastic to help me! I have been looking for clinique exfoliating scrub which most retailers are out of for some reason. She went the extra mile to find me a store that has it and called them to put it on hold for me. While she was on hold, she even wanted to call another store with her own cell phone! My only regret is that I did not take her name.
Love this Ulta! It always has so many good products and the hair stylists in the back are all so talented. Love love love
Great staff! They were patient and helpful. I showed up close the end of the night and didnt realize it. I wasnt rushed until security came up to me and told me the store was closed and needed to leave. I had several items in my hands. I left them then bought what I wanted online. I wish a staff member let me know. It was the first time I shopped in that plaza since before lockdown . Stores close much earlier than they used to.Anyway? Great info so I can make a choice .
Aida was so knowledgeable and helpful with finding me make up products that would fit my lifestyle and skin care best. didn’t feel pressured to purchase anything, spent quite a bit of time with me explaining everything, and I ended up leaving with a bunch of products that I love!
Stay with me beautiful girl...
Never returning. Received a curbside pickup order (BE CAREFUL OF THESE) and I was missing an item (for reference, it was $4.50).Staff refused to assist, claiming theres no possible way that happened and offering no resolution in any way. Because curbside pickup has no room for error? This isnt drugs people, its makeup. Calm down.I have done the curbside pickup MANY times and never had an issue, yet naturally now when I didnt check the bag before leaving (because of course no one can be trusted anymore to get what they actually pay for) one item was missing, and the manager (Devin) refused to provide any solution.First, he dragged me into searching my confirmation emails because obviously Ulta would have notified me if something was out of stock (didnt happen). After rummaging through, I made it clear this didnt happen, because they stated everything was provided, which simply was not the case here.I dont know who slipped up, cared less for accuracy or straight stole on my behalf, I dont care... but having several years retail background I understand the balance between both the rigidity in preventing customer shams as well as attempting to satisfy routine customer inadequacies, neither of which were applied correctly here. Clearly, this location is unequipped to handle such situations properly (the struggle with corporate businesses in general) and it becomes a their word against yours debate, no matter how absolutely correct you are.Well - being that Im not in the business of buying things I dont receive, I wont shop here anymore. Will that damage their financial revenue? Surely not, but now people are going to be at least aware of the inherent risk in pursuing their business with this poorly run establishment.Corporate resolved, after providing all store/employee data to research further. Store staff are buffoons.Shop elsewhere if you can!!! But if you DO shop here CHECK YOUR BAGS BEFORE YOU LEAVE.
Store manager Debra, violates Ulta Corporate Policy and discriminates against people with disabilities. Corporate actually called while I was there to speak with her and she still refused me service due to my medical disability. She told all store associates also not to provide me service. Seriously sad. Attorney notified as well as Department of Justice. So sad that some people in this world have no morals and compassion. UPDATE: I was contacted by District Manager Sarah. She was very sweet. She apologized to me for the behavior of the store manager. Explained that all associates will be trained to have understanding of medical disabilities. I will go in a few weeks and I hope I am not treated the same. I appreciate management reaching out to me.
Great staff, have always been delighted to shop at this store! :)
Hi. 3 days before I go to the hair cut 💇♀️ and perm. OMG 😱 The lady ( Elise ) he didnt know how to start. No wash my hair, ( no shampoo- no conditioner) the hair cut it’s terrible 😣 . I’m super sad 😢. I don’t know who it’s the manager ( but nobody say me sorry ) my husband when it’s see me asking what’s wrong with my hair. Not finish my hair. The service it’s very bad.
Nice store. Friendly staff. Only went in for one item.
I was apalled as a customer at the store in Deerfield Beach. I asked for assistance and they were extremely rude with comments not only during the time where I ask questions about products, but when I went to cash out the cashier practically was rude when I did not want to share my private cell phone number. She said well you’re gonna have a problem If you don’t give me your telephone number, when you come back if you have to return something . I thought this was extremely rude and unacceptable. I pay a lot of money for a private line for my privacy as far as my cell phone goes if I did not wish to give her this information she should’ve just respected that and not made the rude comments. I will never go back to the store. I would much rather go to a mall and purchase my beauty supplies where I am treated with common courtesy and respect.
TERRIBLE CUSTOMER SERVICE. Michelle, blonde with tattoos, threw my bag with my purchases on the counter and was the rudest employee I have ever met. Don’t shop at this location because i’ve never experienced this sort of sales rep.
I love this place, customer service is very nice and the hairstylist is wonderful.
Cashier was very pushy and rude about trying to get me to sign up for an accountNo means no.
Super helpful staff.
The general manager told me to shut up customer service, rep told me to shut up wr when refunding my item they threw it to me at the counter I mean do not go to this Ulta beauty are you a treated if you are a certain color because in that story was nothing but s five Caucasian women and this is what happened and all i was trying to do was refunded or get the right item.it was simple but since the two Caucasian women decided he told me to be quiet they were older than me or they dont got to do nothing leave the store just get out close your mouth that I was really in our do not go to the Deerfield Beach mall Ulta are you liable to get the same treatment from the establishment of the general manager of the store manager or the wonderful young to lady that assistant me and telling me to be quiet
Very clean. Store associates were very knowledgeable and helpful.
Staff was super nice!!✨
So nice to me🤗
My favorite shopping place in Florida. The Ulta brand is super excellent and the prices are great. I could never get enough of this shop whilst I am in Florida. There are so much bargains you can get and they always have a gift for you at the end. The people are so helpful. Thanks to Ulta I can wear makeup again since I have very sensitive skin and allergies to a lot of ingredients in other makeup brands. Next time you are in the USA you should definitely visit one of their shops
Jen was fabulous....she took my curly hair and gave it a style. Pizazz was walking out of Alta, thank you.
Very nice people willing to help u genuinely
I love coming here. The staff are knowledgeable about the products and recommend based on what you are looking for. I always get my foundation and all makeup necessities from them. They also have the 31 days of beauty which gives you the opportunity to buy things half off depending whats on sale that particular day. Also if you get something and it doesnt work out, you need to exchange/return it they are great about it to either get a refund or maybe a different color depending on the product/reason for return.
Went to their salon after a botched haircut and they fixed it perfectly. The stylist did exactly what I wanted, and she was very serious (in a good way) in executing the cut perfectly. The price was great for the service (blow dry/flat iron was included in the price of the cut).
It is sett up like a small Macys.. High quality in a great atmosphere.. A great place for the misses to visit.. It is total eye candy.. There is a knowledgeable staff.. I heard advise being given in a relaxing atmosphere.. So if she has not been... A great safe area with plenty of good parking.. Check them out..😁😁
Love going to this Ulta and this Ulta store only . If you need help with anything and most importantly an honest person to help you ask for Michelle . She is the absolute best when it comes to that store with helping, very educated MUA . Michelle is the only reason why I keep going back she’s such a sweet woman. Thank you for making my Ulta experience easy and not overwhelming :)
I started going to deerfield ulta three years ago due to a horrible hair dye job but hair cuttery. I absolutely love ulta. The products, the store selection. Just everything ! My hair has recovered beautifully ( I had scabs and my hair was falling out) and is healthier than ever. Not going anywhere else!
Great staff at Ulta. Jennifer as a hairdresser and Danielle at the brow bar are exceptional. They are friendly, helpful, its a great atmosphere. Friendly cashiers. The whole thing makes for a great experience.
Very helpful staff
Fantastic always a pleasure staff so kind helpfully always with a smile. I buy all my perfumes there for myself or gifts . Easy access plenty of free parking. Great quick gifts. Personal care facials etc. A must visit enjoy. Very reasonable on surprises and fun gifts for you or friend or family. Xx lol CLAIRE RICCARDI
Love shopping here! The layout is easy to browse for your needs and the staff are ready to help if you need! The membership program makes it worth shopping there with different coupons and sale price.
Horrible customer service I stood in front of a worker and said excuse me miss and she didn’t look at me even though I was the only one in front of her for 2 minutes and she completely ignored me. I then waited in line because no one was on the floor to help me other than her and asked about a product. In conclusion go to Sephora.
This is a newer Ulta store, so it doesn’t feel cluttered. It also has tones of windows with natural light, helpful when testing makeup.The store is quite clean and organized, the samples are never gross and messy.As for the staff, it’s hit or miss. I’ve had amazing, helpful sales people and I’ve had others that are clueless and useless.
Wide selection of all beauty supplies, well laid out so easy to find things, and friendly staff is always nearby to offer help. Tho Ive never used it, there is a full salon here as well-probably by appointment but Im not sure about that. The main reason I shop here is the super deals they have on salon brand shampoo & conditioner I use-they are half the price than salons!
Never had a good experience at this location. Very rude and not helpful at all. The cashier eyeballed me and was so nasty. They need micro managing there. Will never go back.
This Ulta location is great!! Everyone that works here is so happy and eager to help. They keep the location very clean and well organized. And the staff is very knowledgeable about all the products. They are really open about their recommendations and are great when you need help choosing between two like products
Went for a facial. Its done in a pod in the corner of prestige cosmetics. No door. On the other side of little wall 4-5 employees unloading product. Cancelled. Loud, noisy and uncomfortable. Facials should be quiet and relaxing. This is the opposite.
This is my go to ULTA store! All the employees are super sweet and helpful. The brow bar is great- Im always happy with the results. If youre getting your eyebrows done Danielle is awesome at it. Need help finding something around the store? Juliet knows a lot about make up and Im sure shell give you a good recommendation.
The owner is lovely -- very friendly, listens, and is highly skilled. I cant say enough about how positive my overall experience was with them!
I had an awesome experience at Ulta’s hair salon. Their beauty team is very friendly, professional and seasoned at their craft. I am very particular about my long blonde hair. I talked to and met with Erin for a color consultation prior to my appointment and knew I had selected the right girl for the job. She’s creative, confident and her experience really shined through. She genuinely cares about her clients and goes the extra mile to ensure a great result. I returned a few days later for a keratin treatment and wow, super amazing! Thanks Ulta & Erin!
Best beauty supply store ever. to can try everything and if you have the loyalty card they give you gifts on your birthday. I can spend hours here. they always have great deals
Regular priced items placed alongside holiday discounted items. Staff were not very helpful either. I will be going to a different location from now on.
OLIVE IN MAKEUP, AMAZING. KNOWS HER PRODUCTS. REALLY HELPFUL.
I knew the colors I wanted. But couldnt find my pic. The girl that helped me seemed bothered that I wanted to get matched. & told me thats not what I would do. But I have olive skin. & thats one of the hardest to match. someone from mac matched me perfectly couple yrs ago. So glad I found my pic. Cuz what she put on my. Was like 3 shades lighter than my skin tone. Ugh. Dont want to look pale peeps.
The staff are rude and not very helpful at all... They really dont care about their customers here.
Super fast fulfillment of my online order and a friendly lady brought it to the car for me.
This location is fine but the sales staff can be a bit aggressive. I just want to browse cosmetics and be left alone most of time or I know what I want and where to find it. If I needed help, Id ask.
Cant say enough gray things about Ulta. I love that they carry high end and lower end cosmetics. I can find everything I need from hair care to nail polish in one place. I tell my husband Im only going to be a minute...but he knows better when I go to ulta. I could spend hours looking through the makeup.
Service was just ok
I LOVEEEEEEEEEDDDDDDDD my visit. Didnt catch any names but everyone was so wonderful with amazing customer service. These women are kind hearted and so helpful. They assisted me the whole time I was there and was so nice. 💜💜💜💜💜 Probably my new favorite store
Horrible uneducated staff and particularly Management staff Bee or whatever her name actually is, extremely rude and prejudice. Her hair style and hair color are not very becoming. The only person I can really recommend and does not receive enough credit, her name is Aida. An amazing caring, patient thoughtful individual. The whole time I spent with Aida every customer was pulling her left and right. There are not enough Aidas around to help out.Downsides, the company will not last very long because of the individuals that are being hired. What these rude nasty employees fail to realize is that this company prices are a little expensive so it relies on services. Excellent services will help people overlook prices. Its the principal of all things.
Super staff friendly. very well organized neat and clean .employees are extremely willing to help. Prices are very good. Parking is pretty good large parking area lots of other shops around
Worst costumer service experience I have. Im on vacation on this area. The Ulta were I live is better, but dont have Mac products on display. I was testing a product and 4 employees near of me didnt approach me to offer assistance. Not even a welcome. Very disssapointed. I will buy it online.
Girls are always ready to help with a big smile. I went in blind and they provided me with the best gift for my fiancee. Great selection and clean inside.
Brooke is great! Ive been going to her for a couple months now and her color and cut are both very good. Her prices are fair and shes very nice.
As a professional makeup it is extremely challenging to trust unfamiliar/ new products. Rita was extremely helpful with helping me find some products that she trusted, thank you for your time and patience.
I go in to buy my essentials and honestly couldn’t he any happier with the products. The employees could however try to be more attentive to lost buyers.
I like ULTA
Loved the store, but the sales help is not very nice
Giving these stars for a awesome hair stylist (Ms. Elise Berrios) that really knows her stuff.
The variety of items are pricey but great. They should have discounts for customers. The cashier was unfriendly. :-(
Love this place. Amanda the stylist talked me out of processing my hair! She took me over to the products and picked out a kit. Who does that? Really she saved me $70 and well burnt hair. So I the next week I got a blow out and gave her a big tip! All you their employees love working there and it shows.
This is pretty much like every other Ulta Beauty that I have ever been in, no better and no worse. Ulta carries all of the high end beauty products I crave, No7 &, It Cosmetics, Tarte, and Philosophy just to name a few. If its on sale you can score a deal otherwise I find their prices to be on the high side. What is nice is that they offer a lot of trial size products so you can see if you like something before committing to a whole bottle. Having the Ulta beauty Card entitles you to coupons and additional savings. Periodically they offer in store events so you can consult with their beauty specialists and try products and score samples. They also have a full service salon in the back of the store. If you need something from the beauty category Ulta is your one stop shop.
One of the clerks recommended me an eye contour gel and it was the most amazing product I ever had for this puffiness I got for years.Also my father loves to shop their perfumes. Prices are very good compared to other local stores.Name of the product is Gel Contour des Yeux: Eye Contour Gel. Clarins Paris.
Ok place to shop
Hope loves this place ! If only they could keep there people longer but at least it was the same stylist the last 2 visits :)
This seemed a bit smaller than most ulta stores I have been to. They didnt have nearly as much drugstore makeup as I usually see and even the luxury brand selection was way smaller. The staff wasnt that great either. I asked a few questions to a few different employees but no one seemed to know much about products or even the stores credit card! But Ive learned now that Floridas customer service is the worst Ive ever seen so I guess it was typical for the area
Wow fabulous store with great choices. Staff is very friendly and they help with needs and actually show you how to use products. You definitely need to take time and visit them.
This is the only place to get my makeup! The girls are always so helpful and help me find the perfect products for my sensitive skin!
Theres no one there to ask if you need help even if youre walking around looking clueless
Nice selection of products bought my CBD lotion here!
Everyone was very helpful and happy to help. I felt very comfortable with the people who work there and it was an amazing first experience!
Love the salon, always get great service when I come here
Excellent customer service at all locations. Good prices and very good rewards program. Huge selection. Different locations have varied products. I.e. Estée Lauder lipstick so check before you go.
Worst experience ever. I wanted my make up done for my 25th birthday party. I went into Ulta and decided to do a walk in because it was the closest place to me. Long Story Short the person who did the make up did a terrible job and charged me $60.00 for it and I still had to pay someone else to do my make up that day. I wish I could post before and after pictures. Best day of my life almost turned into a tragedy.
First, I couldn’t find anyone to help me when I went in to this location this afternoon. I actually stood near the salon for almost 5 minutes waiting to get the person’s attention. I finally walked away. When someone finally did help me, I asked one question and it turned into an interrogation that was aggressive and down right rude. I haven’t been to this location in about a year. I now remember why.
Went looking for my face cream. Unfortunately this store does not carry Este Lauder, I understand why if the surrounding area doesnt have a demand why carry it. However all I got was The Pompano Beach store carries it., most places would give that information as well as offer to find something comparable to what I need. There was no one to help despite me looking lost and confused besides a guard who was kind enough to give me a smile. When I had finally reached my breaking point with the confusing maze of products ( the set up is horrible) a young woman asked me if I found everything okay and when I answered Nope not really. She looked at me strange and walked away. WOW!!! Not just one customer service rep with horrible service, but two. This is closer to me, but I will definitely take the extra drive and go to the Boca Store, or Sephora in the Boca mall.
Very nice staff. Recommended new products that I love now! Very knowledgeable.
Got some make up here had a great selection friendly staff
Had to exchange a couple items and everything went smoothly. Found the products we were looking for and were helped promptly when checking out.
Make heaven! Totally love! They have literally EVERYTHING!
The usual ulta. The employees are helpful. No colourpop . Organized pretty well but I wish they had more space.
Wonderful place for beauty products not expensive very good service 10 percent off you must ask for it
Very pleased with this place. A wide variety indeed and the service is good.
Ulta has hair and beauty products perfumes also hair dryers curling irons whatever you might need for your beauty needs. They also offer hair cutting services not sure about hair coloring.
Great store to get my wife gifts for any ocassion.
We prefer this store, less commotion and drama. Got all the stuff we came here for and the people are nicer too
Had a great haircut there and it was my 1st try. Waxing with Sandra is always great too. The employees are always nice and helpful. Plenty of parking with Marshalls and TJ Maxx next door. What else can I ask for? 👍
Great service
The price is a little steep, at $40 for a mani/pedi (French mani), but the service was good. The girl who did my nails worked very hard. I would recommend bringing your own polish, as it only lasted one day.
They look at me every time Im in there like Im going to steal. Not cool
Good prices, good product variety but hard to find associate to ask questions
Full service Beauty Salon Store under one roof,with all of the best Hair,and Skin Care Products IMAGINABLE. Nail,EYEBROW AND LASH BAR,FACIAL ROOM and Full SERVICE UTRA MODERN SALON.The MOST professional staff Ive ever had the PLEASURE OF WORKING TOGETHER WITH AND THE MOST EDUCATED AND EXPERIENCED.... Soft Opening October 27th Grand Opening .November 7th next to WHOLE FOODS POMPANO BEACH.
Great selection of makeup, from high end brands to drug store finds....
I liked my hair trim.
Love the store. Prices are resonable and very helpful staff