Ordered 2 iced donuts and received 1 free cookie. The donuts were stacked directly on top of each other with the cookie on the top!! Nothing in between any of it!! What a horrible mess!! Common sense people!!

I will start by saying the staff are wonderful! They work harder than most people will give them credit for. I am only giving a 3 star due to the fact that the staff needs to be paid more so they can keep the good staff and hire more. I have not seen a location that does more business this this one, surely a bump in pay would help to bring in more staff. Other than that could not be happier with this spot for a quick family breakfast.

This place is absolute GARBAGE. Nobody there cares about customers. The app never works and nobody tries to help correct the errors. If you order online, I promise you your order will not be ready and they will say they never got it even though you will be charged for it. They will argue with you for 30 min before giving you your order. I asked if they could please place sprinkles on the chocolate iced donuts like the vanilla one. They said no because they would have to do that for everyone. I even offered to pay for them and they still refused. Customer service does not exist here. Stay away from this dump.

Server gave us cold drink not hot.acted mad when told her.she went and got hot late for us. We thanked her and she did not apologize or acknowledge us. After we drove of we tasted our drinks and neither had any flavor of pumpkin spice. We were already on highway s I we did not go back.

They got my entire order wrong. I asked for a vanilla dip donut They gave me a vanilla cream. I ordered a Original Iced Cap and They gave me a pumpkin spice one. Didnt know until I left that They messed my entire order up. They didnt have my correct receipt when I asked for it. Then said thats all they had was the receipt they originally gave me which that didnt have my correct stuff on it. She had no idea what she was doing. My boyfriend paid for it and we have no Idea what he was even charged. He used his card and then she tried giving me change back after I used a credit card. I notice the evening workers dont have it together but the morning staff always gets my order correct. And to top it off I was in line for 25 mins. Several vehicles left as they were tired of waiting.

Dining room closed due to covid. Had 3 people in drive thru for orders and they refused to let us each use a coupon. Kept saying 1 per car!!Seriously if we had gone inside not a problem. They need to lighten up and work with the situation. Top it off they threw my 6 pack of donuts into a paper sack! I asked for a box and she closed the window. Terrible customer service.

My favorite breakfast place! I know most of the people. They are always friendly & fast!

Ordered a bacon,egg & cheese on a croissant-out of croissants at 9:30am so asked for it to be on a well toasted english muffin because most of the time its barely warm but again it wasnt & I got sausage instead of bacon. Not sure Ill go back again. I gave it another try this time.

It was good we stop by to get some donuts I wish you could order specific flavors easier variety isnt great either

Gave me the wrong order, I called and let them know when I opened the bag 10 mins later. They took my name and fulfilled the order correctly when I came back 2 days later. Great customer service/management!

My first time eating at this chain..Got a couple of biscuits and a doughnut amd was not let down. The girls running the place were super fast and very nice

Dining room open. We were the only ones not using drive through.Love their coffee! Also had a Turkey bacon and cheese, no bread and a Ham and Swiss combo, warm potato chips and coffee.Great service. Super clean restrooms.

The staff always have friendly smiles and gets the orders correct!

They really dont know what they are doing bad service very rude! Ghetto Columbus Tim hortons is way better than this tim hortons. 10:55 am Monday June 21, 2020 this had to be the worst service Ive ever had in my life the coffees and iced coffee was disgusting!

Today is my daughter birthday. We order breakfast from Tom Hortons through DoorDash and they wrote Happy Birthday on the bag and gave her a free donut that say “Happy Birthday For the Birthday Girl” 🥰 love you guys .. you guys made her day. Thank you 😊 to the entire crew

Love Tim Hortons, got there just before closing. Coffee was strong and old the worse Coffee ever got and our apple strudel 👎

I wish they’d open up inside at least for to go orders but they do keep the drive thru moving quite well.

Wonder service. And best of all a nice young man in front of me paid for my breakfast 😋

Tim bits and Carmel cappuccino supreme! Yum

Charged us for 2 half dozen donuts because we asked for the dozen in two separate boxes. When I questioned if that was right, they said yes. $2 for an extra box. Just the box. Same number of donuts. Other drive-thrus charge maybe 25 cents for a cup. Tim Hortons charges $2 for a box.

Drive through is so slow traffic backs up into the street. Ive never seen a drive through this slow so often.

My husband and son went there today and they was very rude to my son they asked for a bagle with everything on it got home it was a plain bagle asked for hash browns they was not put in the bag I have noticed the last few time I have went threw the drive thru they were rude and pushy I have called them over and over about the bagle and hash brown and there is no answer wont be going back to a place like that.

No receipt when I needed to know a gift card balance I got the window shut on me. They got the order right and fast but really why do they shut the window when you still need things like napkins and a receipt.

Today me and my boyfriend went to Tim hortons, our cashier was a sweetheart! She was trying her best to get us what we needed (didn’t catch her name.) she had blonde and brown hair. She was crying because it was a hard day, she was hurrying to get our stuff and working hard but when she asked where large bags were no one answered including the manager!! They just shook there heads, one even had the audacity to say “I’m so sorry”. If they would of helped her then we would of left quickly and I wouldn’t of had to see this poor example of “training skills” your managers and other associates have. Tim hortons could do better and help people learn. Won’t be coming back.

Didnt like the service at all, one of the staff was so rude to us, extremely rude.will never go to this location again.

Dont go at night they will just refuse too take your order. And only half full drinks

Cheap iced coffee great taste. Fresh tid bits honey dipped addicted I am.

Absolutely yummy and great service!!

I dont have anything to say, its just good

Good price for a cup of coffee all with the convenience of a drive thru. the donut was good too. ive never seen a tim hortons before till in the state of ohio. id say the other states without tim hortons are missing out. after my first time visit i think theyre basically a donuts and coffee specialty place with some breakfast offerings such as breakfast sandwiches.

The lady at the drive thru around 11:32 AM today was really mean taking my order & she had an attitude. I feel I should have went somewhere else.

They have started only filling a large up about 3/4 of the way.

Good, but not caring for the New Cracked eggs. LOL. Seriously, you taste more sulfur.

Normally fast and efficient with correct orders. Not bad on that end but my bacon egg and biscuit sandwich was ice cold.. common Tim, get it back together.

Love their Donuts! Tim bits Rock!!

Good food.

Good coffee good price good service

Always enjoy going to Tim Hortons.Their icecaps are great. Have had many over the years.Donuts are also great.

Always fast always good Always fast always good

Prices are high, service is substandard.

Dinning room closed and staff was unwilling to work with me cause my truck and trailer would not fit in the drive through

Great bagels and yummy oreo ice caps

Very disappointed in the fact that they no longer carry the potato soup. That was my favorite soup!

Great store, they get me in and out fast at 6am every day. Thanks Kelliy.

Everything is great just dont ask for the smoothies 2/10 🙊

I work here so obviously biased but... its a terrific place. Christina is a wonderful manager who works hard to maintain a good team of people who are friendly, knowledgeable and professional. I work part time and thoroughly enjoy the customers (many of whom are regularly) and working with my coworkers.

Drive thru only open...I needed the restroom! A Covid non double double.

I don’t know how many people it takes to complete a drive thru order but I know how many they used........ all three of them. I stood at the register waiting to be helped for over five minutes and just said the hell with it and left won’t be coming back!

See image. This is supposed to be a croissant sandwich...They forgot my drink and it was a mess in receiving it, dropping with no napkins.The workers were insulting one another while taking orders and when making the food.

Rude staff and cappicino taste like hot water

If you like to place an order and have the worker snap at you with, Thats all your going to order?! Then pull up to have your order wrong to which the worker tell you to count whats in your bag repeatedly. To which you respond with I ordered 2 more. Worker in a super confrontational tone repeats themself to count what you have. Once again I repeat myself. All the while the manager is there listening. The maturity level and hostility the window worker has shows the level of customer service.

Good luck getting Decaf!

Liove those tid bits

As to be expected.

The cream cheese on the bagels is VERY inconsistent. Last time I went there was only cream cheese on one half! Its not all bad though, sometimes they put LOTS of cream cheese on. (Which I love) Outside of that, the donuts ALWAYS taste fresh, even close to closing, and Ive never seen an employee who seemed anything other than happy. Always adequately stocked, I think theyve only run out of something once. And it was something silly like lettuce or something like that. They dont have the honey mustard anymore, and that majorly sucks, in my opinion. All and all its a good place.

They had a deal for 2 sausage, egg, and cheese English muffins for $4. I asked for this but asked them to hold the sausage. They said that the deal doesn’t allow for them to remove the sausage so they would have to charge me MORE to get LESS. Unreal. I told them to go ahead and do the deal and i will remove the sausage, essentially wasting food. How insane is this?

Didnt get sandwich correct

Trying to order more than a few donuts here is like pulling teeth. Placed an advanced order for 9 dozen assorted and was met with nothing but attitude and incredulity. Will look for another business to feed my crews.

A great place to grab a quick drive through breakfast that is a better quality than most other fast food. Their bagel sandwiches are good and the coffee is too. Note: The line for the drive through can get pretty long during peak times, but they keep it moving. I personally dont go inside unless I have an abundance of time, as the inside service is usually slower.

Amazing food, staff and clean restaurant. Great prices and they always make my coffee with a smile:).

Glad they have reopened, inside sitting. Coffee is fresh and excellent donuts

Great service. First time trying the turkey club...absolutely loved it! Will definitely order again❤

They have nice service. There was a really nice girl whos asked me how my sandwich was. Thats not something that is too common. That was definitely appreciated.

Our bisquit sandwiches were not warmed up. Our order was wrong and the had the iced donuts in the same bag with the sandwiches. Needless to say we had chocolate icing all over our food.

The coffee is smooth and amazing. Food is good and seasonal items are tasty. Orders are accurate but speed of service is a little on the slow side. The dining room is a little cramped and the ordering counter is terrible. Otherwise this place is great.

Best Tim Hortons! Always fast and great friendly service!

Great coffee and donuts. Have great soup and other meals too!👍

Nice staff. Eager to help and keep the line moving. Good donuts and coffee too.

Went in for a quick breakfast. Very good food.

My son loves the breakfast burritos and kost times do drive through. We have eaten inside and i did see a roach crawling across the floor, which makes me inspect the burrito prior to him eating it. Coffee is good!

During covid 19 this location offers kids under 15 a sandwich drink and 2 timbits for free. SO NICE. I woke my 2 boys up early and were excited for a treat. I was totally embarrassed by the person taking my order in drive thru. He had no idea what I was talking about, I had to scream free breakfast like 3 times in front of a packed drive thru. When we got to the window the lady was rude and said do you have the kids in the car to verify? I said yes. The timbits were just loose in the bag and all the food was crunched into the smallest bag they have. A nice program is ruined when it makes people feel embarrassed and less than. Thanks but no thanks.Kids were embarrassed and so was I.

This is the fastest and most friendly Tims I have ever visited. It is clean and they always get your order correct.

Great selection and excellent customer service 👍

Love this place!!. 🥰❤️

Tim Hortons is better than Starbucks by a long shot. Nice, clean location. Kinda out of the way if youre passing through Delaware though.

The staff here was awesome, especially for it being so early in the morning. A great place to kill a little time.

Love love

Excellent coffee beverages and there is a variety of pastries. My favorite is the timbits which comes in a variety of sizes and its a sampler of flavors.

They appear to focus on fast service which is nice but it comes at a cost to accuracy and friendliness. When ordering at the drive thru the person taking the order often seems annoyed, especially if I order more than one item. They also tend to be distracted, often needing details repeated, which I wouldnt mind if the order I received was correct more than 10% of the time.

The food and service was great. The location and parking lot is very scary beed to this location teice and both time had very dangerous near misses with accident in the road trying to get in and out.

Great breakfast sandwiches and donut! Sweet without being sickening.

Great customer service! The new doughnuts are awesome !!!

Busy busy!! But they keep the line moving and always correct.

I ordered a Iced Supreme mocha, and got a regular Ice coffee with cream topping. I thing staff should know whats in the menu and the preparation should be done well.Interacting with the staff members was good.

Always quick and easy here. Always polite and its always in and out, even when there is a long line. If you cant get out of your car, this is the coffee spot for you.

Ice tea was perfectly made with the omlette bites on the side

I have never had a good experience at this tim hortons. Being new to town its a real disappointment that one of our favorite quick breakfast places can be so rude and disorganized. The .50 hashbrowns they were advertising were never available any of the 6 times tried to order them....come on guys...its not like your making them your selves...and then today we try to use two coupons for breakfast sandwiches that clearly state one per guest...(we have two people) but they would take them both and said it was one per car. I wont be back... need to have some customer service training

I had the sweet peach tea. It was too sweet for me but peachy enough

Drive thru only...needed the bathroom! :(

Medium Chocolate coffee becomes a small Expresso tasting drink. Chocolate covered cream filled ended up being custard filled. Yuk

Nice people working drive thru...love their peppermint latte

Order for the first time not screwed up, but every order for the past 5yrs has been so going to take lots more right to get a better rating from me. weve even found hair in our food, complained and have yet o hear from upper management... they just dont care if they can make a buck, thats what they care about. go to McDonalds.

The staff are always very nice and professional. They have food ready very quickly and accurately. I keep coming back every week.

Employees are always super nice! Theyre quick and Ive never had an issue with my order.

Tim hortons has the best coffee !

Nice but man you really need to speak Indian or afgani or packastani

I love the cheese cake muffins.. I have to try their sandwiches next time. Good. Prices thank you so much.

Great coffe and bakery choices..reasonably priced

Service is usually pretty fast and the price is right. Its a little confusing to get your coffee and donuts in one spot but pick up other food in another spot.

Always quick and on point, with a super friendly staff.