They are only open 8 - 4 Monday through Friday. I tried to call them at 4:45 yesterday, only to get their answering service. Better hope that you dont work or can answer the phone immediately if they call, though, because not only dont they use email, they also dont have voicemail. If Major Medical hadnt treated me like ABSOLUTE garbage, Idve never gone to APS. Theyve lost my info, didnt submit the info they didnt lose in enough time to actually be accepted by my insurance company. Dont expect urgency from them. Being the best in town is entirely a relative accolade.

This company should be investigated for fraud. Lincare recently purchased American Home Patient. In the acquisition, they lost my records and started billing me for a BiPap (when it was paid for in full through my insurance company in 2017). In order to get help, you have to repeatedly call this company. There is no follow-through. I had to get an advocate at Blue Cross to straighten things out. Its 2019 and new bills have begun and I know I have several phone calls ahead of me to sort this out. There is also NO digital application or service. Everything is done via telephone and paper mail. I cant believe a company like this can continue to exist. Ive never experienced anything like it before. Do yourself a favor and stay away from this group of criminals.

I had the worst experience with APS. So much so that I’m requesting to be changed medical supply companies. I traveled out of town and to my surprise my child had take. Her filters out of her mask. I called lincare to see if there was anyway I could pick some up here in California. They said no! I said I was willing to pay for the item so long as I got it. I was given the number to some cash dealing medical supply companies. However, in California they won’t sell you anything for a CPAP if you don’t have a doctor auth. So, I called and was told they would email it to me. Lourdes returned my call a couple of hours later to inform me they couldn’t email but only fax. I had lost the number to the medical supply company. So then I asked my sister if she could pick up a mask at the local Colorado office and send it with someone who was coming to CA. She agreed so I called APS again and spoke to Brenda and was told that it would be okay for my sister to pick up a mask and would mail out the remaining items. When my sister arrived she was told they couldn’t find my child in their system!!!!! After spelling out the name providing the address and DOB they found her. Then she was told they couldn’t get her the supplies because they needed a Doctor auth!!!!!!! That was the end of my rope dealing with incompetent people who slack while proving a service to children who rely on their medical supplies to survive. I called my doctor to request a new AUTH AND REQUEST A SWITCH IN MEDICAL SUPPLY PROVIDERS. I will not deal with a company that has employees that provide incorrect information and are NOT staying on top of their jobs.

Here in aurora from montana...forgot my nasal pillow for my cpap machine. Stopped by and was in and out in a matter of minutes. Amazing customer service.

Your employees went above and beyond the call for duty,when we were at our wits end trying late on a Friday night to get a response and service from a locale supplier of oxygen to deliver liquid O2 Lincare told us we would have to tell our prescribing Doctor to rewrite the script for Gas end of story!I started frantically calling service companies and APS jumped at the chance to service my 84 year old dad! APS with there Liquide O2 gave my dad during the holidays the ability to experience the MTN ski town of Winter Park!I know APS is a subsidiary of Lincare But APS answered the challenge with big smiles and service when Lincare slammed the door in our face and the Doctors!Thank You again APS Id recommend you to anyone who wanted fast and reliable service when life and the pursuit of happiness hangs in the balance.