Called to the store before I went there to make sure they have what I need, was told to come in and that they would match what I need. When I got there, five men were standing around talking about some party they about to have there, one young man started helping me but said that they don’t have anything like that in their store 🤯 . They didn’t offer to order it and told me where I should go instead, even we’re willing to tell how to get there 🤦🏼‍♀️. Horrible customer service!!!Ended up finding what I need from a service and parts department in Perry(!!) and the product that I received was a Napa brand. They specially ordered it for me and I received it the same day.

Helped me when none of the auto stores could not. Had my wiring harness actually in stock and they were open till later than the others were also. ❤️NAPA!!

Its amazing these places stay open went in for head bolts and was turned away after a few clicks on the key board. I dont like buying off the internet but its just way easier. Staff was friendly but if its not a run of the mill part you might as well save your time and use Amazon or ebay🤦‍♂️

They have alot of parts for your needs tools and a ware house close to get what they are out of the staff is knowledgeable and friendly to store is clean and well kept up stop bey and see for yourself !

Great i was having problems to install a head light switch and the sale guy helped me they were very nice young guys and very helpful. Thank you guys very appreciated.

Its ok but they need to work on their people skills

Great customer service. Harley went above and beyond with helping us get our belts. Went out of his way to measure them and compare them. Great customer service. Definitely will be traveling the extra distance to this NAPA location next time.

Great service, NAPA is always there to help me out. Thanks Scott

Best place in Des Moines to get auto parts. Fast, friendly and knowledgeable. Always have what I need in stock.

The guys here were very helpful and very knowledgeable!

They did a great job Neil was very helpful in finding a part that is not easy to find for an old truck we have

Fast, helpful and most important, accurate. The sales rep took the time to find the right belt. Thank you.

They had exactly what I needed

Love coming here. I run quite a few 80s vintage vehicles and they always have what I need in stock, and the parts are of good quality. Nice selection of tools and other auto related items. If you need it they likely have it.

I went to return a part for exchange. The assistant manager Scott and the other guys really gave me good customer service and got me out the door with the smile.

Have everything you need

I did it to myself again......went to NAPA and waited for over 20 minutes for parts out of the warehouse. I must be insane !!!

Very friendly and efficient!

They r great n always have just what I need

They went out of their way to be kind to me even though I was only going to spend $12 and he gave me good advice on a good mechanic that wont cheat me Darwin went above and beyond his duties

They had hard to find part for almost 35 year old tractor ! In stock Wow what a REAL PARTS STORE !

The parts people are always friendly and helpful, especially if you already have all the part numbers you need. The warehouse store has been revamped and looks great. And of course they are the lowest price in town.

I found a screw too take home

Went in on Sunday morning. Nick S. was very friendly and willing to help with my order. Very nice work force. Prices were in line with other store of the same style.I will go back.

Bad attitude

Looks like they have everything. At least I’ve got what I was looking for.

The local NAPA store informed our car dealership that their main warehouse located 30 miles away had a part that a young wife and her 3 children who were passing through from Colorado needed to continue on their travels but after driving thru rush hour traffic the warehouse informed me their computer inventory was incorrect ! However because of my quick thinking another parts warehouse was located approximately 2 miles away. I instructed our parts manager to contact them to see if they had the part meanwhile I raced to the warehouse and arrived at 5 minutes to closing and thank God they had the part this poor family needed to continue their travels. Therefore I have to give them a 0 on a scale of 1 to 10 !

Nick was very upfront and honest about what was best for my vehicle. The part that I needed wasnt available at NAPA so he told me where I could find it.That type of customer service is rare. Great job!

Only one dock to unload, a lil tight, but quick unload

Great customer service. They had exactly what I needed almost exactly the moment I walked in. I will definitely be back for more of my automotive needs.

They always have what I need for my Jeep Wrangler TJ and I am very happy with that.

Great place

This is a distribution center for other NAPAs so they have a ton. Fast and friendly service. Thanks guys!

Its an auto parts store

Excellent service..they will come get your car from work.. reliable... honest..

Competitive prices on all your automobile needs.

I work here with my dad we go and deliver napa parts to local napa areas ...the trucks are done a little late ...it is a good job, pays well ...me personally I love this job but you cant live off the pay so it would be a part time job adjusting and veering on the pay

Helpful staff and with the warehouse attached they always have the part you need.

Ive called 3 times was asked to wait on hold everything for 15 min each time!

I’ve used this store for all of my business for a reason. The staff is friendly and knowledgeable, and they have great availability of quality parts.

Napa produced great auto parts but the services is poor.

Friendly staff, understand what you are looking for

Great place we the warehouse attached they always have what I need

Amazing. Customer service. D Harley was awesome

Good guys, when in for a tool, had all my questions answered, and walked out eager to get to work.

The gentleman that helped us was very knowledgeable in this industry. Our family has used NAPA for a long time

Quick service, great prices, definitely worth the drive.

My gooseneck lost a wheel bearing on a Saturday. I called NAPA around 4pm to find out that they had my bearings in stock in their warehouse, and they told me they closed at 5. I immediately left and drove 45 minutes to pick up the bearings. I got there just before 4:45 and had to wait about ten minutes for the guy behind the counter to finish whatever it was that he was doing (bookwork of some sort). While he was helping me the doors to the warehouse closed, and he informed me that my bearings were in the warehouse, and that they had been closed for about 20 minutes. I asked him to write down the prices of all the bearings, over the next few minutes, I watched all of the warehouse workers funnel past me out the front door at 5pm sharp. I wasted time and money trying to get bearings ASAP, and now my trailer sits with a chained-up axel while I wait for bearings to arrive from my usual supplier. I wont be spending my money at NAPA anymore.

Curt and his crew are always a pleasure to work with.

Friendly and helpful service reasonable prices!!

Parts are very high priced

Bad place to unload, rude and lazy people

Large variety of new parts for a lot of equipment and vehicles. Helpful counter staff.

They have everything you need and you dont have to go to a different store to purchase it then that one like Carquest or OReilly..

These guys are great. Our a/c was not working and not only did they have what we needed but helped fill up the a/c.

Better parts than Orileys and same price on most of it

Well organized & knowledgeable staff.

Great friendly

Only napa that recycles oil in Des Moines.

Need to do otr receiving at one of doors with space in front of it...rough on big trucks

They were promt and knew exactly what I needed. Their prices were resonable and had what I needed in stock.

Good service and very nice people .

Good people, best car paint source in the city

Was what I wanted when I wanted for a good price

Nice store friendly employees.

Good deals and friendly

Good staff & very knowledgeable, too.

The guys here are dumber than a box of rocks and spoke inappropriate words in front of their customers

Gotta Love NAPA parts & Warranties

No space here .. too small for 53 ..especially with poles and rocks in way

Had to go to different store for warranty

Curt and his boys did it again!

Great people to deal with.

Great parts store

Best service experience ever

Needs people with better know how

Seem to have stuff i normally cant find anywhere

Parts people are not the best always under staffed

Friendly staff, knowledgeable manager

Real good party

Its the only place to get parts

Great staff

Sure beats OReilys

You need it they got it!

Good people

Great service

Great place

Awesome

Its a parts store

Disrespectful to drivers.

Pricey

Awesome

🔥🔥🔥

Fast service, unloaded lift 40 mins can be parked on the road, good luck and thanks for the work of these people

Good service and quality