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Struthers Bros. Kawasaki-Suzuki-Triumph
5191 NW 2nd St, Des Moines, IA 50313, United States
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Struthers Bros. Kawasaki-Suzuki-Triumph
Comments
Al
Review №1

Got to ride a Zero today. One of the fastest and definitely the quietest bike I have ever ridden.

Jo
Review №2

Sold a used bike here - honestly it was a fair offer and the convenience was solid. Didn’t have to wait and I appreciated the personable staff.4 stars instead of five because while I was pleased I wasn’t wowed… I reserve the fifth star for the wow factor 😂

Se
Review №3

I had a great buying experience here. I am happy with my purchase of a used motorcycle. I was not pressured or up-sold, it was a relaxed experience. Steve was able to answer all my questions regarding the bikes history and specs. The financing department was cool to work with. And their accessories department had a plethora of options for riding gear. Now to get outside and ride.

bu
Review №4

Steve, Kevin and Elliot were supremely helpful during my Rocket 3 purchase. From first meeting all the way through helping me load my new Triumph motorcycle onto my trailer. I cannot recommend them enough. If you want something unique and different, and you want to have a relaxing purchase experience, Go to Struthers Bros.

Je
Review №5

My fiance bought a bike from here and they made it a super easy and flawless process. We are from out of state and they went through the process smoothly and efficiently. When we arrived to pick up the bike, the pictures and description were exactly what they said and they made sure we were taken care of before we left. The staff, Grayson and Elliot were kind, helpful and provided excellent customer service.

Al
Review №6

Special thank you to Grayson, Ryan, and Bonnie for the most amazing service EVER during my very first motorcycle purchase! I highly recommend Struthers Bros. Very fun and stress free environment! I’m proud I got to ring the bell. Hearing everyone clap as I became an owner of my dream bike was a very special moment. THANK YOU.

Ad
Review №7

Really good sales staff by no means did I feel pressure in buying anything. They were willing to work with me to get what I wanted and treated me very well. The follow up after purchase was good as well. I really like the line of bikes they sale. Was suprised with the triumph brand never road or knew much about them even though I’m new to a chain on a motorcycle they walked me through a few things.

Ca
Review №8

Steve was great to work with. He showed me several different bikes and answered questions about them all. Also Ryan (with several customers overwhelming the accessories section) was very helpful with helmet and the comms.

Bo
Review №9

Nice to go in a dealership and not get smothered by sales people.

Jo
Review №10

Kevin was great. I will be happily returning for future purchases.

Bi
Review №11

The sales people were great all the employees were nice and knowledgeable my experience was first rate.

Co
Review №12

Great place lots of nice people. Were able to help me make a deal to get my new bike would recommend to anyone shopping for a bike

Lu
Review №13

I needed a new rear tire on my Triumph Tiger. They helped me choose the replacement, ordered it and got it mounted in less than three weeks.

Sa
Review №14

GM Katie was great. Very friendly service and accommodating! Highly recommend

Ca
Review №15

Very helpful and not pushy when looking to buy a motorcycle

Br
Review №16

Had a 70 mph rear blow out on Easter day. Took in Tuesday, also had them change oil & add air to the rear shocks, was told MAYBE saturday. Done friday & bike finally feels right. Way to go guys. Donnie is a good dude running the place.

Mi
Review №17

I had a horrible time dealing with these people! The loan department is a joke. The guy was very rude!!I will never step foot back in there and I do not recommend this place if you are getting a loan.

Ca
Review №18

Just purchased a 2017 Kawasaki Vulcan! I showed up not looking to purchase a bike but found a used one that I was interested in. I brought my wife back to check it out and we ended up test riding and purchasing it the next day! Joe Mitchell was extremely helpful, he greeted me at the door and remembered us the next day when we came in... he also gave a decent trade in value on my current bike. Overall a great selection of new and used bikes, a very clean and neat facility. I was NEVER pressured to buy, and I know I would have been treated the same way if I didn’t purchase a bike from them. Their team did an awesome job making the purchase quick and simple! I would recommend Struthers Bros to anyone...whether it’s sales, service, or parts, they have you covered! Thanks Joe! You are awesome at what you do!

Ay
Review №19

Awesome Bikes!!

Ri
Review №20

Very informative and friendly people ...lots of bikes

IX
Review №21

Super friendly staff, had exactly what I needed for a decent price!

e3
Review №22

Bought a triumph from them. They were very helpful, knowledgeable, and attentive. Will be coming back to them from now on.

Ad
Review №23

Great service as always, in and out with a new bike in under an hour. This is the place to go

sp
Review №24

What a great staff. They were friendly and took the time to listen to what I wanted and rode home with exactly what I was looking for. Thanks everyone.

Ja
Review №25

I bought a new Triumph last year with them, easy process with the purchase. I havent been there in almost 6 months until today for some warranty work. As soon as I walked in I was greeted by name, and given a handshake. The sales staff are always helpful, and will NEVER pressure you into a sale. Parts and service staff are more knowledge than other dealerships that I have been to. Definitely will buy from them in the future.

Ja
Review №26

My daughter test driving her first motorcycle! I bought my first one here too! Customer service was excellent! We will be back to buy!

Da
Review №27

Excellent buying experience! Katie was great to deal with on the sales side, and the paperwork was quick and efficient.Highly recommended!!!

vi
Review №28

Great team! Just bought a Triumph with the help of Kevin and Steve. They made the process easy and fast. Very knowledgeable and responsive. Even helped me load the bike on my trailer. Glad I made the trip all the way from Denver.

Ji
Review №29

One of my favorite motorcycle shops in the metro. I personal own a different brand of motorcycle and service it elsewhere, but my son does own a Kawasaki that he purchased here.

Na
Review №30

Best dealership Ive been to! I rode 2 hours to get there, but well worth it. Excellent customer service/staff and bike selection. Worked with a guy named Steve who was very knowledgeable and attentive.

Ra
Review №31

Great place to check out motorcycles, and buy one. Customer service is good. Not pushy, but informative. And you can actually test drive the motorcycle before you buy it.

Ia
Review №32

Professional, kind, and easy to work with.

Ge
Review №33

The people that work here rock. I dumped my bike on a gravel road and ended up bending the handlebars, breaking the headlamp, snapping off the left rearview mirror, and bending the clutch lever. They literally fixed it all in a handful of hours. Put me back on the bike so I could continue the trip to Yellowstone. Thanks again Eric!

Ma
Review №34

Awesome 50th anniversary celebration

Ro
Review №35

Great bikes, great service, friendly professional staff!

ia
Review №36

Had my Triumph repaired, they found and repaired early before the estimated time.

er
Review №37

Great customer service answered all the questions we had. They were not pushing. They let us take our time when looking at the bikes they went over everything in detail before we left the lot.

Jo
Review №38

Everyone Ive ever talked to in this shop is friendly and nice. No customer goes unnoticed.

mi
Review №39

Its expensive but cool

Cy
Review №40

What a great experience! Joe Mitchell is awesome and has always taken care of me and my partner. He treats me with the upmost respect. I am a female motorcycle rider and respect is super important. He has never talked down to me or tried to sell me a smaller bike. I have bought two bikes from Struthers Bros and will always come back!!! All the staff is amazing.

Ad
Review №41

This is my second experience buying a new bike from Struthers. All I have to say staff at this place is amazing. From service, parts, sales and beyond. I was able to test ride multiple bikes and they were very patient with me in allowing me to make my selection. There was absolutely zero sales pressure from the sales staff. I want to personally thank Grayson and Katy for bending over backwards to make sure I walked out of there happy and with a huge smile on my face. Keep up the great work guys and I’ll see you on the next one!

Je
Review №42

Had a horrible experience with them! Yelling on the phone and sold a helmet and didn’t even get sized. 7000 dollars what a waste

Ru
Review №43

So Im a first time bike owner and I found my from a private owner and I had very limited knowledge about bikes but eager to learn and so far Struthers and their employees have been a real blessing helping me make sure my bike is running well and taking time to come out to my bike and explain different things I need to know before sending me omw blind. Thank you guys!

Gr
Review №44

Bought my first motorcycle here, and the entire staff was awesome! Grant helped me pick out a bike that fit me well, and offered a lot of great advice without being pushy. I’m looking forward to many years of riding!

Al
Review №45

They have a great selection of new and used motorcycles. They are knowledgeable about the products. Best tire prices around.

Gr
Review №46

I purchased a new triumph from Struthers in 2013. The process went well and they were friendly and decent to work with. Though, the delivery/assembly fee was not disclosed & I was not aware that I was going to be charged that fee until signing.Since then Ive returned for a few small repair services which have gone well. I also laid by bike down and had to do an insurance claim and Struthers assisted in the whole process. They came & picked up my bike at my residence (as scheduled with the confirmation call from Struthers), wrote up an estimate, and completed the repairs to satisfaction. I have not had a single issue with any of the repair work that Struthers Bros has completed on my Triumph.

Ka
Review №47

These guys really are the best. I bought my first bike here a couple of years ago and they have been incredibly helpful. Everything from actually buying the bike to buying gear and parts. Helping with maintenance questions for things I can do myself and performing expert service on my bike for the things that are a little outside of what I feel comfortable doing. Shop time is a little pricey but worth it in my opinion. I will continue to come here for parts/ service/ and hopefully a new bike soon.

Cr
Review №48

Steve is great! Very knowledgeable and helpful on making the right decision! Highly recommend struthers for all of your powersports needs!

Se
Review №49

Overall my experience here has been positive. They have worked with me on financing and were happy to give me all the information Ive needed on a bike. Good place to look for a good deal and a good bike.

Jo
Review №50

Dont buy a helmet here. At no point do they mention they will refuse to return it once you leave the store. I bought one as a gift, and when it didnt fit they absolutely refused to even consider a trade in. The helmet was not worn. Brand New. What a way to support a customer. The salesman was at no way respectful to my requests.

Ja
Review №51

Great experience with Struthers Bros. Had a warranty repair on my new bike and Donny took great care of me and my bike. Super great customer service!! Just wanted to say thanks.

Je
Review №52

Very good at what they do and are very fair on pricing

BJ
Review №53

Stopped in to get my first helmet and they were very helpful and nice to work with. Will definitely be back.

Gr
Review №54

Parts dept is 2cd to none. Very knowledgeable and professional staff. Always right part the first time. Been loyal customer for over 15 years.

Da
Review №55

Got my bike from them. Pretty good people

Ch
Review №56

Im a fairly new rider. Ive done some research online, but came in asking some questions about accessories (helmet, jacket, and bluetooth comm headset).I was immediately greeted and directed to the parts / accessories counter. Ryan, the parts manager, asked me the right questions to figure out what would best suit me.I left with exactly what I was looking for and am going to enjoy this riding season thoroughly!Thanks a lot!

st
Review №57

Its been said that from one bad experience, the customer will tell ten other people, but from a good experience, they will only tell three others. Im here to say, my experience has been a good one.Last September, I purchased my new Bonneville. They cut me a good deal on the new bike, gave me a fair trade on my other bikes, and any service work that Ive needed, has been quick, convenient, and accommodating.The merchandise is kept clean and orderly as we as the showroom. The staff is friendly and helpful.I will continue to do business here.

Th
Review №58

Great selection of bikes, atvs and everything related. The sales staff are extremely friendly and welcoming without being pushy at all. After owning my bike for over a year I can walk in and they still remember my name, my kids and what machine I purchased.Overall I cant recommend highly enough.

Ra
Review №59

Went in to buy a motorcycle and I was treated great. Im a pretty novice rider and wasnt sure what I wanted. Between Bobby and Kevin they got me set up and met every one of my wants and needs! I know where Ill go when I want my next upgrade!! Thanks guys.

Za
Review №60

Excellent experiences here. Purchased a newer motorcycle and they were very friendly and helpful and also patient in the process. Stayed after end of business with not one complaint and they were all smiles as well even though they stayed late. Always super helpful with making purchases

Ra
Review №61

These guys are best with service and customer friendly. They sell and advice you the best option they have. Great selection of bikes. Bobby-who works here is very good with service and manager is very cool with bargaining and providing options for service.

Je
Review №62

I found a pre-owned motorcycle on their website that I was interested in. I did an inquiry online. I was hesitant, as I have never purchased a bike sight-unseen. Katie promptly responded with answers to my questions. She also offered to send more photos of the bike if the ones online werent clear enough. She accepted a [refundable] deposit from me over the phone while I secured the funds for purchase. After purchasing, I arranged shipping of the motorcycle to AZ. Struthers Bros did a great job prepping the bike for shipment and facilitating the pickup with the shipper. Katie shipped my keys, documents, and even a T-shirt to me. The motorcycle showed up in great shape.The whole process was very smooth, and there is no question that Katie knows what she is doing. I highly recommend them!

Da
Review №63

They took the time to actually talk with us about what we wanted and what we were interested in.

Mi
Review №64

Poor customer service. 4 weeks since we bought the bike and we still dont have the title

Ge
Review №65

Have been here a couple of times. Have a 2007 and went in for an oil change today. Great FRIENDLY service!!!!!!!! Get an oil change, and their Spring Inspection every year, bought 2 coats for myself and my wife. Ive been so happy with the service that last year I called and thanked the owner.Thanks Struthers this is one customer that appreciates it!!!!!!!!!!

Ni
Review №66

The whole crew here is great to work with. They took their time with me to make sure I found the right bike. Thanks for everything again guys. Keep up the great work.

J
Review №67

Super friendly helpful staff that seem like they actually are happy you came in. Way better experience than we had at their competition; wouldnt hesitate to do more business with them.

gr
Review №68

I was able to communicate with Grayson before making the effort to drive from the Davenport area to the Des Moines area to look at a motorcycle and work out a deal. Once we agreed on the deal, it was everything we agreed to. I bought the bike and was out the door in about three hours total. Nice customer oriented shop. Nice variety of bikes for sale, and the ability to support you after the purchase. Makes me happy to be their customer.

Ma
Review №69

Helpful staff able to find a particular bolt that was needed.

Mi
Review №70

Joes helped my parents on multiple occasion and he tried to help get me into something they had when I was ready to purchase. I couldnt find anything that suited my tastes at the time, I came back to purchase gear. Youll have a lifelong customer here whether its for parts/service or a bike. Joes a great guy! I appreciate Ryan Printys help with the gear that I bought as well.

Bo
Review №71

Worked with Garrick he was and excellent salesman. I told him what I was wanting to look at and he let me look at it (knowing its not what I needed) he then recommended another product. After looking at his recommendation he was 100% correct. I think I will be back soon to purchase from Garrick and the friendly staff at struthers brothers.

Ra
Review №72

Very rude

le
Review №73

This was my first time doing business with them. I was really impressed. everybody there seemed very friendly and the overall atmosphere was just the kind of place that made me feel comfortable. ill be back for more. thanks

An
Review №74

These are pretty great guys to work with I did buy but first bike from them and have gotten some helmets and the like from them. I have had service and ties charged by them and have no complaints

Br
Review №75

Took my first bike there to get serviced and everything checked out. They were very fast, explained everything to me, and answered all of my questions. They did this all for a considerably cheaper amount than I was expecting. Great overall experience and would recommend them.

Ce
Review №76

This place was a lifesaver! My wife and I were traveling through Des Moine and had a Kawasaki 4 wheeler that needed minor servicing. After pleading my case, they told me to bring it in and they would see what they could do. Well I did and they got it running and showed me how to operate it. The staff were all wonderful! If I was in tge market for a new bike, this would be my first choice.

ge
Review №77

Looked at a new vehicle and decided to buy. Price went from 15,500 to 18,500 within a few days. It wasnt even a current model and was on the lot for well over a year... I was told it was shipping, setup fees and taxes. Be sure to get pricing in writing before you buy.

Jo
Review №78

Great place ever one was very helpful and kind

La
Review №79

Always very friendly when I stop in the store. Great selection of used and new bikes. Seems like they take great care to run all the used bikes through the shop before they are sold assuring they are putting a safe product on the road.

Ni
Review №80

Joe Mitchell is the best! Having not ride in 20+ years, I was a nervous buyer. I visited the store 5 times before I made a decision! Joe walked my patiently through the selections, discuss pros and cons for each style. Not once did I feel pressured or made to feel silly. Ask for Joe - tell him Nigel sent you! :-)

To
Review №81

Great customer service. Always willing to help. Highly recommend!

Vi
Review №82

Steve Noble helped a noob like me find a great bike. I will be buying my next bike from here once I outgrow the 900cc engine.

Cl
Review №83

Had a very good experience and staff was more than helpful. There was no pressure by the staff. Would come back again.

Na
Review №84

I have numerous experiences with Struthers over the last several years. (I actually just helped them pick my friend out a motorcycle.) However most of my experiences are when my bike needs parts. Ive bought a Stator from them and I asked them if I could check it before I left the store. The newstator was clearly not new it was greasy and clearly used. Next issue, I bought a sensor from them and it wasnt the correct sensor and they wouldnt return a $180 sensor! Lastly and more recently my fuel filter gasket has been leaking, and they sold me an old obsolete gasket, not once but twice! The only reason I found it was obsolete was because when I doing research on finding the bolt torque specs I came across it and then cross checked it in my manual as well.

Al
Review №85

If I could give zero stars I would. My boyfriend and I tried to buy a bike here, and after all the paperwork was filled out we got kicked out so the guys could go to lunch. We waited two and a half days without one call back before going to Garvis Honda and getting a great bike and a great experience instead of waiting indefinitely on Struthers. The salesman was totally disingenuous and disrespectful of my time. I guess my money wasnt good enough for them. Oh well, I like the Honda a lot better anyway.

Th
Review №86

Had a Demo day and it was awesome. Oh and the store is not bad either. Nice gear and nice bikes.

Jo
Review №87

Great service & nice inventory. 🤙

La
Review №88

I rode my way into Ankeny on a Friday night under the impression my rear tire had another 1,000 miles, but a closer inspection once I arrived at my destination revealed it was time for it to be replaced. I called Struthers Brothers the next morning right when they opened got a price quote and was informed they could do same day installation on my tires. They had the EXACT set of tires I was looking for at prices cheaper than what I could get back home and at my online retailers. Their on the bike tire install price was also fair and cheaper than the dealerships at home. They also checked my chain tension and brakes while my bike was in and had me road ready in less than time than I anticipated. Everyone I came across was friendly and willing to answer any questions that I had. I had a great experience and would highly recommend them to the locals and those passing through.

Br
Review №89

Thanks. Lol

Br
Review №90

Ive been coming here for years they can get anything you need.

Ri
Review №91

Picked bike up

Ja
Review №92

Worked with sales person Steve, finance guy Kevin and a female manager..dont recall her name..all were helpful, never pushy. They helped me get the bike I wanted at a fair price. Ive bought 4 bikes from them and they will keep getting my business because of how they treat their customers. Happy 50th!! Happy owner of my 2017 Grom 😀

Je
Review №93

Love Struthers. Fantastic employees and amazing prices.

St
Review №94

Service department didnt hook tie down on, instead left it laying on the watercraft. Lost the tie downs while transporting the watercraft down the highway. Had the craft in for oil change, found a cooling sensor was bad, fix it. It had been completed for a day, and I had to call them to find out the craft was finished. The very first trip out, after being out of the shop, the crafts went back into the shop. I was informed that they had test drove the craft, which wasnt true, because the first time out the craft wouldnt run because of water in the fuel tanks. This should have become apparent in a test run. So back into the shop they went. - Not Happy

Em
Review №95

Everyone was incredibly helpful throughout the whole process and some even stayed late on a Saturday so I could ride my new bike home that night. The service department guys were great about making the adjustments I needed and everyone was very friendly.

Pe
Review №96

Great initial contact with Struthers Brothers, and Nolan Strauss in particular. Very nice young salesman, asked me about my well-used 07 SV650S, showed me a couple new Suzukis without all the sales pressure. Nolan followed up with me a couple days later, very pleasant and again no pressure. When the time comes, Nolan and Struthers will be my first choice!

Ch
Review №97

All sales on helmets are final or so they say when you try to return one but it’s not posted Anywhere. Then they start acting rude and condescending when you tell them you’re a new writer and made an honest mistake. Unfortunately just bought a bike from them, but will take all my upgrades and services elsewhere.

Ja
Review №98

Grayson Burkhart.... rude know it all type. No thanks.

Ha
Review №99

Great place to buy a bike and a really nice environment. Theyre very quick with the paperwork and can get you on the bike of your dreams within an hour or two.

ja
Review №100

On January 30th went to Struthers Brothers to look for a bike just to look mind you. And the sales men Joe Mitchell was awesome no push sales no pressure. He listens to what I was wanting to see and just hang out and talk shop an looked at used bikes and boom found me a bike that fits my profile of a 5-9 man that weighs 224. Fz 08. And the next day on February 1 got the bike and Kevin in financing was awesome as well though his printer may not agree with him on a good day. Over all looking for a clean well maintained dealership look no further. The fz 8 I got from Struthers was super clean.

Information
96 Photos
100 Comments
4.4 Rating
  • Address:5191 NW 2nd St, Des Moines, IA 50313, United States
  • Site:https://struthersbros.com/
  • Phone:+1 515-282-3634
Categories
  • Motorcycle dealer
  • Kawasaki motorcycle dealer
  • Suzuki motorcycle dealer
  • Triumph motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–3PM
  • Saturday:Closed
  • Sunday:9AM–4PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
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