It is the worst customer service experience I have ever had, I arrived at the store on crutches and MARCELIES stopped me at the door saying that I had to move my car a minute later another vehicle arrived and attended them without excuses even when I parked in the Curvside What is unfair to me is that they act that way with an incapacitated person and also who was looking to be a new Verizon customer, this is unacceptable.This is the store located in DOWNEY.

Awful service. An employee was helping me then randomly just took the stuff I was about to buy didnt say anything just left. I waited for a while and when I asked about him they said he got off so he left. Like dude couldnt say anything?????????? Couldnt hand me off to another tech? They put me at the back of the line its been an hour and I still havent been approached!!!!!! Update: After 2 and half hours at the Verizon store we finally gave up. Absolutely Awful customer service. Go anywhere but here.

Great customer service. Erik was very helpful and reset my phone not trying to push me into a new purchase.Very helpful and refreshing service

I waiting more then 20 minutes and they skip people from the line and they need better customer service rim really unhappy with this

Every time I go there they are very friendly and they helped me out anything I have their good

Erik helped us upgrade our phones, with a good amount of credit towards our phones. He is the bestThank you Erik

Seems they Only have 2 staff at all times, no matter if the place is filled up, making wait times till someones free ridiculous to ask a simple question

I was having some problems with my phone and went the the Verizon store in Downey. All the staff was very helpful! Especially, the sales rep that assisted me, Erik.

Fast, friendly, professional service. In and out, problem solved.

Sales person was very helpful and knowledgeable

They did not want to give me service and solve my problem, just because they are already tired and almost close, I arrived an hour before they closed

Great customer the process was fast.

If I could give this store a 0 I would. Poor customer service. They proceeded to help me with my problem and told me I had to call customer service. The manager had the guy that was helping me to leave me waiting with their call to customer service. I ask for a chair to sit and was ignored. Thinking of changing providers

Employees were very helpful with showing and explaining to me how the promotions worked! Very friendly and professional environment!

My experience here was positive after I went to the verizon in Commerce and couldnt get help. The lady who helped me was very patient, although I was already frustrated from my recent ordeal with my last carrier. She was able to work with their system to get me a phone and set up with service with little hassle, although Verizon has some hiccups to work out with their contactless system. Rather than burden the purchaser with restarting the whole process (repeatedly), she took ownership of the issue and was able to actually help me. Even when it took multiple calls to fix whatever hangup was holding my credit application back, she didnt act like it was my fault. I appreciate the work put in on my behalf and will return next time I need a phone.

Great customer service. Fixed my buddys phone for free. Seems his phone did a software update and wouldnt turn back on. Simply removed the battery and restarted the phone. Easy fix, but if you dont know how its pretty important and much appreciated. No long wait in line either.

This store is open wait time is not bad

Honestly wasnt bad at all the customer service was good and the people are friendly

I live in the East Coast and someone at this location used my account to “upgrade” another customer using my account!!!! When I tried to use my phone and it didn’t work, I called Verizon and was told that I “upgraded” my phone which of course was impossible because I was at work in another State on the other side of the country!!!!! The worst part is they uploaded “my contract” on the app and the signature is obviously not mine!! This means that this store conducts fraudulent activities and account takeovers with Verizon clients; buyers and customers beware!!! When I called their fraud department I spoke to a representative and Although the explanation of what occurred was given, the fact that NO compensation for THIER fraudulent activity on my account was ever discussed makes me believe that there is NO indication that this event was isolated and Verizon does not acknowledge the need for ownership of PROVEN FRAUD by Verizon Employees on consumers accounts!!!! The employee I spoke with on the phone was courteous and professional but I can tell based on the conversation that employees are required to follow strict guidelines when discussing Verizons employees fraudulent activity. The fact that this incident was perpetrated by a Verizon employee means that Verizon as a company is to be held responsible. This should NEVER have happened. And IF IT EVER happens, the resolution process MUST include compensation in the account resolution. I should be getting a NEW account number, a new phone number and an assurance that NONE of my photos, contacts and emails would be compromised by having been shared with anyone. I am not happy that this happened to me but I am very disgusted by the way it has been handled. To me it seems like Im just another victim of fraud when in fact the fraud was conducted by Verizon!!!!!I will seek legal counsel on this matter.

Today I went there to buy a new line and a new phone from them they were not very cooperative they told me I should purchase online and they only have pick up at the store, I asked them to let me know how to purchase online the phone and line then a customer service who called Phillipe took my phone away and went to another room and closed the door I asked him why do you take my phone away from me?! He told me he just wanted to be sure that number of my order online is match with the phone they have! But he just could take a picture from the order on my phobe and then returned back my phone to me but instead he took away my phone from me and it takes 5 minutes and more and I was worried about my personal information on my phone when he returned my phone to me I find out my gallery is opened! Now I am worrying if he make a, copy from my personal gallery (pictures) when he took away my phone from me for a long time or not?! You cannot make trust by this way. If something happen and my personal information such as my pictures goes viral then I know where should I come to ask for. I never saw such kind of strange services.You guys shouldnt take the customer phone from her and go to your storage area and close the door! When you have access to all personal information of your customer.

This place is unbelievable!!!Six people work here and only 2 are working.I guess this place has 4 managers. There no line but the waiting list in just unbelievable.Do not come here. You have been warned.

Went with my mother to help her pick out a new tablet. The rep we had (Robert) was very helpful and knowledgeable. The wait was not long.

When a place advertises sales they should be able to provide enough help to facilitate customers! They said 1 to 1.5 hr wait. 2.5 hours later is what it took!😤

The employees here at this version store location is amazing allways ready to help you. Greets you as soon as you walk in the store. They are friendly and helpful.They take the pride of helping there customers. There parking is hard to finds when there bissy days. There in a shopping center easy to find from the street. They have everything they have for you phone if not they will help you find it.

A gentleman helped me for about 3 1/2 hours he was extremely helpful, and got me some really good deals, and let my 4 year old daughter use his phone to watch movies, super appreciative for the time and efforts!

Horrible wait time. Instead of helping you, workers keep leaving and leaving. Im on AT&T and was planning on switching but forget it!!! No courtesy Im sorry for the delay... We will be with you a in a bit. Bunch of inconsiderate employees.

Im waiting to pay my bill theres 5 computers and 1 associate Im trying to figure out why theres one associate on the floor and to put the cherry on top she has inappropriate behavior, no interpersonal skills whatsoever. Im wondering how they obtained 5 star plaque for wonderful customer experience. Im uncomfortable with her behavior telling her associate shes going to beat his ass.

So helpful. So many spots to charge ur fone while waiting for help. Attentive staff and easy access to the store. They helped me redeem my Verizon Up points and I paid $30 for a $50 Mophie Battery pack. Clutch!

My daughter purchased items . She is very pleased and satisfied WITH her purchases great customer service

I would give this store negative stars if I could. When I visited this location, I brought with me a pair of headphones that I had purchased at another Verizon location a few days earlier. The headphones were the wrong size, so I had brought them to this store to see if I could exchange them for the size I was looking for. I was greeted by the manager, who said that he did not have the correct size in stock but that he could order them if I was willing to pay $300 for them. These same headphones were $250 through Amazon, but the manager told me he could not match this price. I explained that I would just like to return the headphones, but he continued to try and sell me the $300 pair. He became visibly upset when I declined to buy the $300 headphones, and when I gave him the credit card I had used to pay for the pair of headphones I was returning, the manager lied to me and said that he couldnt find any record of my having purchased the headphones from Verizon. I knew this was a lie, because I could actually see the purchase in question come up on his screen when he swiped my card. I came back about an hour later and requested to work with someone else. The girl I worked with found my purchase immediately and processed the return.For a store manager to knowingly and wittingly lie to a customer simply because he is mad that the customer declined to purchase an item is the height of a lack of professionalism. It cost me time out of my evening as well as inconvenience due to having to return to the store and work with someone else just to avoid being lied to. Even worse, I actually filed a complaint and spoke to the District manager of this store about the issue, and he didnt even care about the despicable way in which I was treated here. He basically defended the manager and made it seem like I was bothering him by complaining. So it doesnt surprise me that the management at this store feels empowered to treat their customers like garbage and to lie to them.Beware of this place. The management is unprofessional, apathetic, and dishonest.

Very courteous.... And helpful...... Great service

Great customer service.

Been trying to call before I go into this place since it opened at 10, NO ONE ANSWERS THE PHONE!Cant answer the phone, I wont go In

I was given the impression ‘the bundle’ came with the new phone and when I realized I had been charged $268 for accessories the manager did not even apologize when I returned them- tried to tell me I got a good deal.

Nice clean store and knowledgeable staff. Efrain is a good guy and was very helpful.

Attentive when walk in the door but one of my issues still not fixed. Ill have to make a second trip for same issue and hope its not crowded. On the up side, one of the two issues, seems to be solved.

Bad customer service, women of the women employees are really rude and not customer service oriented. I changed from tmobile to verizon,they said that they where going to pay the balance from the phone . They took the phones and now I still owe tmobile for them. Do not believe them when they say that they will pay the other courier to switch. Youve been warned.

Blasting salsa music on my last visit. I only go there because its close to home. Service is okay, can be better.

Theyve been jerking me around all week about trying to preorder to edge up. They said I should try online and said my phone was in good enough condition to trade in. I decide to just wait and go in store upon phones release and all of a sudden my phone isnt deemed to be in good condition from small chips on the plastic edge and that I would need to pay over $300 to upgrade. No thanks, rather pay that and go to a new carrier.

Inn n out quick service needed a new SIM .. Raul and Peter helped me out .. quick and awesome service.. will definitely be coming back for future transactions ..

Went to get a phone decided not to,overpriced didnt like the plans offered.

It would have been better if the associate would have been able to assist with the issue. We couldnt even get it resolved after consulting with customer service.

Avoid it at all cost... the CS reps act cocky and dont know anything about the products theyre selling. Im fairly tech-savvy and the rep I spoke to tried to tell me that the SD memory on a phone makes the phone run faster.. wtf?? Seriously? These guys should all be working down the street at MetroPCS, not Verizon.

Really good customer service!

This store trains their staff like monkeys, please dont waste your time or money here. Theyve lied to me multiple times to cover their mistakes and accidental charges I never asked for. Customer service calls to headquarters have backed me that this store lies about fees and practices, I have written and recorded proof. Ive reported them to corporate, including managers that support their behavior. I literally watched them upsell an 85yr old woman who wanted her basic flip phone to work (needed new battery - $20) to an expensive smart phone. They lied to her saying her old phone was unusable just to get an $800 sale. They take no accountability when they mess up and go against corporate policy to reach sales goals. Managers (Maximilliano and that chick who stands by the door all day doing nothing) tried to physically intimidate me out of the store once I called them out for lying and their shady sales practices. The best part of this store is walking out the door, dont waste your time walking in.

0 stars.Such an arrogance, pretending they doing you a favor which is actually their job.And when you say them other store told us their response is go to the other store then because Im doing you a favor hereThey couldnt care less.Went to the other store 5 min away and they made impossible to happen. Even gave us a free phone :D

Good slow service

Very busy on Monday but overall very helpful

Very poor customer service. Wait time is extremely long. Manager very inconsiderate, rude and un unuseful. Avoid this store.

Very helpful,got exactly what I wanted.

This is the worst place I know. I have had many bad experiences with the staff. All are rude and unpleasant, especially this manager called MIGUEL and the other name KARLA, they feel like if they were the owners . Where are the supervisors of verizon, that they see all these negative comments. I have 30 years to be a Verizon customer. I do not deserve this s...

Verizon is the worst company that Ive ever dealt with. They change my phone plan without notice. I called them on it. Theyve had to reimburse me a number of times for billing errors. They canceled our unlimited data when they said that we would keep it for the life of our line. SWITCH to another carrier.

Poor quality service. The employees standing around doing nothing while customers are waiting to be helped.

Recieved quick and correct service

Absolutely terrible experience! I signed up months ago for the buy one get one free special for the Samsung S7 and my experience has completely destroyed my trust In Verizon. The staff assisting me offered the option of getting accessories for the phones, which I originally declined. He then specifically told me that the assosories (case and screen protector) were free for the promotion and so I accepted. He told me that I was going to be charged $300+ for the month bill that included the activation fees and monthly costs for the two phones. I revised the review and it all seemed I order. Two days later I got charged an additional $300+ from Verizon again. I thinking it was a simple error went back to the store to sort everything out. But it turns out that the staff lied about the price of the assosories and they charged me for the assosories. I then tried returning the assosories then. I was informed that if I did that I would have to return the second phone as well. If Verizon is going to claim that they are giving out a free phone then also require you to buy $300 worth of crappy assosories they should explicitly say that or just be clear the free is really just 50% off the phone . Not only will I leave Verizon I will continue pushing Verizon members I know to leave the company, (4 so far 😃)

Worst service it took 2 hours for them to help me open a new account

I went to buy my new phone wich I paid the full price cus i wanted to keep my unlimited data n later a night around 11:30pm I got a text saying that I was over my limit data so I called them to see whats is going on n they change my data at 2 gb yeah they change my data plan them they made me wait for a full month(30 day) just to tell me that they couldnt do anything cus my case was over the 15 day sucks right!! I dont recommend any more good signal but bad costumer service wich make the consumer pay more!

Just went in there RIGHT NOW at 6:55 pm and i noticed the store had been remodeled so i stood there looking around to c if there was a sign saying checkin here but nope ans the salesmans just kept looking at me but noone offered assiatance! Everyone was on their phones! Like we know u b!tchë$ work at a cellphone store but that dont mean use it at work all the füc#ëñ time! Sheesh! Not goin bak there again.

I went in to buy a Galaxy note2 today and they told me that its a store policy that if I buy a phone I have to buy the accessory for the phone thats include phone case, car charger, and a screen protecter wtf?? I try talking to the guy that i dont need the accessory so they refused to sell me the phone.

Worst service ever !!!! Managerial staff are very incompetent and employees have no such knowledge of products. Never setting foor here again and also never going to verizon

Like it here now no hassle

Horrible service as always never help just making a payment and they never help. Make you when wait to make a payment. They say 10 minutes and I was they for 20 minutes then left. Just Horrible and they dont care period

Good attention and good prices

Can be busy at times, helpful staff.

They couldnt help me to put my screen protector on my device... Woow :(

Horrible service and the sales person sells you accesories with out your knowledge

Friendly staff. A bit pricey tho

Very rude workers

Thay sucks

Friendly sales people.

I bought a case for an iPhone 5s four months ago,when I bought it they told me it had warranty for 1 year I went to the store today thinking that I have warranty trying to get a new one, and they told me they couldnt give me another one so in that store they are B/S stay awayyyyyy

My issue with this location is the staff .. not at all attentive or nice in the three visits I made... I just avoid it.

Worst place to buy a phone all employees standing around and they still make you wait 20 to 30 minutes even dough you are next

Worst service yet they charge top dollar and claim to be the best

Good service!

Not that great the woman that helped me last time had a bad attitude and couldnt get anything done

Very slow service

Very poor service inconsiderate people work there

Good service

10 associates just standing not approaching customers to check if they need anything!Bad service. no tech support.Overall bad experience!!!!

Bad customer service lazy workers

Slow customer service...never again.

Nice staff

New iphone

Took too long to help

Very bad service, just horrible

Nothing but problems

Love this place

Bad service

Easy to along

Excellent service

Cell phone service and repair

Service sucks

Very bad

Super

Excellent 10

Excellent attention

Well

DESPITE THAT WE ARE EMERGENCY, THEY TREATED US WELL ... THANK YOU.

We were lucky and they responded pretty quickly.