These guys got me to switch from Sprint in a heart beat! I was having awful internet troubles at home, no service on my phone and my wifi constantly going in and out. The sales representatives, Lydia and Sally, were so helpful and informative, allowing this service to transition smoothly. I can confidently say I am happy with my decision to switch to AT&T!

I was very impressed by Chris Martin and Matt Gillian! They were very nice and friendly. They helped me solve my account issue. They were very kind. It seems they’re enjoying their jobs. Their positive vibes made me happy. They also have a great deal of knowledge. Their jobs were very quick and accurate. I had the best experience at a cellphone store!

Staff was very kind and patient, Lydia helped me find accessories and options for a case for my 13 pro since the majority of the stores I’ve been at don’t have any or don’t have the one I’m looking for, and it was great having her help me look for one that’s both fashionable and durable!

We had trouble filing an insurance claim with AT&T. After hours on the phone, I zipped to our local AT&T store. RILEY fixed the problem within minutes. He was not only quick and knowledgeable, but also very kind.I can highly recommend him.

Lydia was great with helping me upgrade my phone today. Super personable!

5 stars is a complete understatement. I went to transfer 4 lines from verizon and it was the smoothest process ever. If you are ever switching from another carrier I would highly recommend Riley. The process is usually dreadful, but he made it seamless. Riley went above and beyond to explain every single question in detail. He was very nice and not to mention very funny. By far the best phone experience I have had. I would highly recommend going into the Tuttle Crossing location and asking for him.

Lydia was great she got me set up with a TV super fast and super easy.

AT&T has exceeded my expectations once again. I would highly recommend this store.

The employees are very kind, patient, and professional. Overall this place has great service!

Very informative and very helpfulAnd very professional, Sallie you are the bomb thank you for all your help.

I went here to get 2 lines added to my account. Chris here who is the store manager was helpful. Not only did he help me get new lines, he even helped with me with New plan options which better suited my needs. I highly recommend this store and ask for Chris.

Bad experience, they cancelled the account after sending us the phone and billed us for the cancelled account. Store employees have no idea how resolve issues for their customers. They ask to contact support and support asks to go to the store.

So glad new management is there now, it already seems like it’s a more friendly environment. They also informed me of the benefits of business accounts since I am a business owner so I made the switch from my regular account to a business line

Store was clean and I felt safe when the employee offered to wear a mask despite no mandate. Opened door for me too and used hand sanitizer.

Was there last Friday to get uograde phones. Started with one person and when I wasnt interested in accessories I was moved to another person. Thought it was pretty unprofessional. Kept trying to get me to get accessories and wouldnt even transfer my data from my phones for me ( the last store did that for me) wouldnt really give me a breakdown of my plan, just that it would go up 30 bucks probably so I am waiting my next bill if I get screwed or not . I would avoid this store.

Chris Martin was super helpful! Got me a better price and great service!

THEY WILL LIE TO YOU.First cell phone plan, told them I wanted to buy the phone outright and pay a flat monthly fee. Which they said didnt exist anymore, and showed me the closest thing. Lies. Its called AT&T prepaid, which I didnt know at the time. They told me my total bill would be under $50, and it was well over $80. Lies.Not to mention, they didnt even get my phone activated correctly.Go to the location on 4832 West Broad St instead. They fixed the issues for me in minutes, very knowledgeable and friendly. Saved me $25/month and didnt even make any money off of it.

Riley and Aaron were amazing to work with…both went above and beyond to assist with our purchase.

We were welcomed into the store where there were social distancing markers and everyone was wearing masks. Our sales person was Bryce. He was very friendly and knowledgeable. He took his time helping us to upgrade my phone and choosing a good plan for us. I hope to always get Bryce when going to this store.

I came in on a Monday afternoon to pick up a phone I had ordered online with a new service (I was switching to ATT). I was supported by Matt, Chris and another guy who’s name I forget. I was mostly supported by Matt though! Who did an awesome job of telling me everything I could get that day, without being “salesy” or “pushy”, which I appreciated. I came in for just a phone and ended up leaving with a new Apple Watch, also. I LOVE LOVE LOVE my Apple Watch and I’m so glad he talked me through buying it. My experience was great. I was there for awhile. If I had to guess I’d say close to an hour and a half or maybe two hours, but I expected that as I was transferring to my same number from a previous provider and starting a new line on 2 devices, as well as I’m a super patient person (I think this is very important for going into any phone service store). The only hiccup we had is that my Apple Watch band ended up not clicking in properly, and because they were so low on Apple Watches in stock, I wasn’t able to get it replaced same day. They obviously offered to order me a new one, but I’m an impatient person and I wanted to go home with it ASAP LOL, but Chris talked me through taking it to the Apple Store, because it’s under warranty. BEST DECISION, because I was in the Apple Store for about 5 minutes AND they let me pick my own color band for free instead of stock black. Which was WELL worth the wait on not being able to wear it that night. Chris was super supportive in that entire situation and reassured me I would get what I needed at the Apple store because I didn’t want to wait for a new watch, and if I didn’t, he would get it taken care of. All in all, my customer service experience was great. Matt ended up getting busy towards the end with another guest, so another ATT rep (I forget his name) helped me pick out my case and glass protector and got me all set up with my accessories. I’ll only be going to this store for my service. Loved it!!

I had been fortunate to receive excellent service when I first came here a few years ago from Cecil.Yesterday I was again fortunate to have Wendy help me with my purchase decisions and appropriate account-related changes.Convenient location and excellent staff.PS I like how the staff works well together, too. They were respectful of their customers’ time but, by helping each other out, I think we were all able to complete our business faster than if each had to wait for the other to finish.

Great Service!

Dylan is phenomenal, what a great person to work with. Answered all my questions and very clearly explained it all to me as well!

This place is a joke. I havent been a huge fan of AT&T and their stellar employees. But this store takes the cake for stupidity and poor customer service. Save yourself some time and a headache and go to a different store.

I went in to upgrade to the newest iPhone and everything went smoothly until we tried to switch the SIM card to my new phone. After trying everything possible, ensuring they weren’t giving me a dud phone or SIM card, they checked and found out the Apple activation server was down so I left to run some errands while they kept testing the server for me. As soon as the server was back up (maybe 45 min later?), they called me and it was smooth sailing from there. Even through that glitch, they stayed calm and patient and seemed very knowledgeable about what to do during this situation and even gave me discounts on accessories since I waited longer than normal. Everyone was fantastic, I truly felt that they cared that they were giving me a good experience and that I was leaving with a phone that worked properly!! Thank you specifically to Helen and JR, you guys were awesome!

Helen the rep that ALWAYS helps me when I go into the store is seriously one of nicest easiest happy ppl I have seriously ever had the pleasure of working with!!

Wow five stars for excellent customer service,Helen is amazing she was patient and extremely professional..

Person at the counter Helen is very helpful she explained all the plans and features with lot of patience.

Always pushy about purchasing other services or accessories bad customer service.

The great service was by very professional and competent technicians .

Chris, Brandon, and Alejandro are the bunch of funny but serious business guys. They know their jobs and responsibilities. Their customer services with a sense of humor is hard to find these days.Guys want phones or have a bad day at work, just walk into their store. I promise you that you will leave the store happy!!They enjoy the unique camaraderie among the m.Pretty happy go lucky bunch of guys at the at&t store!!Good luck guys!Happy selling!!Syed Quadri

Worst service ever. Manager setting on the table and didnt even try to sve my problem

The manager was very informative. We felt confident and secure about our transaction.

Brandon & Chris were phenomenal! I stopped by to inquire about the iPhone 8 BOGO deal, and they hooked it up! Not only did I leave with 2 iPhones fully accessorized they also were able to double by DATA plan for less than what I was currently paying. Couldnt be more satisfied with the experience. Highly recommend!!

Best AT&T location that Ive ever experienced. Brandon and Bryce are tremendous at their job and are more than helpful. Thanks guys for awesome customer service, every time!

My initial experience at this store was okay. It took me about 2 hours and 3 separate visits to get my phone stuff together. I paid way to much for a phone, over $500.00 I called my credit card company twice to allow for the transaction to occur. After paying $500.00+ I get a bill for $37.00 per month which was not discussed with me at the store. I called the store spoke to probably the most rude individual I have spoken to at the store, who I firmly believe has no clue as to what he was doing. He told me he would try to help me and in the middle of looking into this mystery charge told me his manager was standing next to him telling him not to help me. When asked why he stated that anyone could be calling to get information and I would have to come into the store. AT&T has passwords, security codes, and other ways to verify that you are who you say you are. In fact while purchasing my now new phone (which I regret getting from this horrible location), I had to provide so many different passcode, that I felt like this was some sort of government style interview.All in all dont waste your time going to this store. The management is a joke and the individuals who are working there just sit around playing video games and watching youtube videos on their phones because of their lack in customers, which is made apparent after this situation.I will not be returning there ever again. I guess I will have to drive a little bit farther to get better service.

AT&T itself, great. The AT&T store on Tuttle Crossing, HORRIBLE. If you want to wait 30 minutes to talk to an employee everytime you walk into their store because the employees are too busy watching football on their desktops or texting then head on in there. After switching, our bill was higher than promised and it took us 2 weeks, with 3 phone calls waiting for a follow up, for the problem to be fixed. And the app hardly ever works. If Spectrum wasnt such a rip off I would never recommend AT&T. Not because if the service itself, because of the CUSTOMER service.

Couldnt have been happier with my service . Chris helped me tremendously with changing all my old data over to my new phone. The staff is wonderful here. They were very friendly and quick to greet me and solve all of my issues.

Everyone was very friendly and courteous. They took the time to explain my options in a way that I understood. Will definitely return to this store!!

My experience with both Brandon and Chris was very helpful, assuring, and promising. The information and knowledge they had to offer me about the new iPhone and the deals that come with it. Needless to say my experience with ATT Tuttle was wonderful. Thank you

An amazing team there. I would definitely check them out again.

My bill wasnt due until Nov 15 but they sure stole it out of my account October 15 and wont give it back! Do not use this company

Jalen saved me! Can he get a raise? Let me explain...First time hooking up all new internet, electric and so on for my new home (adulting) I called a company and they connected me to an At&T rep. I dont know why I thought they would help. They gave me a hookup date for 3 weeks after my move in because nothing else was available. I learned there was an AT&T store close to me so I went in, this one at Tuttle. I went in crossing my fingers there would be a cancelation or something they could do for me. They had a date in 2 days! Jalen helped me get that date and time and saved me money for the hook up! He confirmed all I was getting and my new date. I am so thankful I went in nervous left out smiling big. Thank you Jalen! You saved me and my sanity!

The staff in there are very experienced and super Quick, Great Overall Experience

Great service from a very knowledgeable staff. I will definitely return to this location for future business!!!

Staff was great and very helpful! I would recommend this store to anyone who need AT&T service!!!

On November 13, 2016 my wife and I purchased two new iPhones at the the AT&T store at Tuttle Mall. What we did not know at the time was this is NOT an actually an AT&T store but is one of 500 stores owned by Prime Communications located in Sugar Land, Texas that retails AT&T products. In other words it is a FAKE AT&T store! When you buy a phone from here you will NOT receive any corporate support and if you have a problem you are completely on your own. We ordered two phones from them but never got them because the lost them in their store room.They simply did not have the right names on the packages. However, AT&T started to send us a bill for two phones that we never got. Brandon Bowles, the store manager, promised to send the phones back but instead lied to us and did not return the phones back and we got stuck with a $1300 bill from AT&T. simply because he was too damn lazy to mail the phones back to AT&T. Yes, the folks in the store are friendly but unfortunately very incompetent. Be careful with these guys they will steal your watch...not that is not true they are too lazy and competent to steal! If you want an iPhone go to Costco. The are honest and will treat you fairly... the bastards at Prime Communications will leave you high and dry.

They helped me with new tv and internet and switching from Verizon. Love the store and will definitely come back!

Wonderful staff. Very warm and friendly environment. Will definitely come back!

Brandon was so friendly when I came in! He explained the differences between their new Unlimited Plans and showed me how I could save $25 off my DirecTv Bill!!

Thanks again to everyone who helped me with my issue especially the representative GT. He was polite, informative, and patient in helping me look for a new phone and tablet. Keep being awesome !

Great service. Friendly people that are very helpful!

Amazing customer service! Brandon was amazing, and the Bald boy was funny

Great service. Had an enjoyable time

Great service I would gladly visit this location again!

Staff was very knowledgeable. They had me in and out and no time! Great experience!

Brandon and Alejandro were great!!! They take there time and make it a very pleasent experience

I am att customer for over 16 years, went to att store on Tuttle BLVD, Dublin, Ohio 43016 and upgrades two I phones, they offer me good deal on IPad also if I signed for direct Tv dish and I did, I signed and paid...direct TV dish came to my house to install it and they said that my house location with high trees is not suitable for Dish ..i recievd my first bill which way higher than they quoted me so I went back to the store and informed them about the Tv dish update and the high bill, they assured me that my bill is high because Of mistake and they credited my account 40$.the bill continue to become higher, went back many times, the store manager stated that my condition is unique and has to e mail his manager to honor the deal as it is not my fault that my house location is not suitable for the Dish.my problem:1- I visited the att store several time regarding my bill, every time I leave my phone expecting a follow up information regarding my issu but NEVER happened, so I have to go back with promise every time to get back to me with answer from his regional manager and again NEVER happened, then last time (after #2 month) the store manager stated that they rejected my appeal and has to e mail his local manager?, ( not sure why it takes few week to get answer from e mail and not getting back to me ) . So last week I took the store manager phone number, I texted him for an update on Friday and stated he is still working with his manager to honor the deal, ( at least 10 days between each undate to get his response since I signed ), I tried to call him last week but he hanged up and text me he is with customer and NEVER CALL ME BACK, I called him yesterday and he HANGED OUT ON ME, so I text him regarding his unprofessionalism and he stated that he is with Costomer care and again NEVER HAS THE CURTESY TO CALL ME BACK.i feel that this manager doesn’t care as long as his customer signed the contract, I feel that he set me up by procrastinating until the return policy lapse so I don’t have any choice of changing the dealmy situation is unique, I accepted the discount deal with dish Tv, it is not my fault that I can not install it in my house, it is not my fault regarding the procrastination from the store manager to identify my high bill issu and to give an option of returning my equipment at least the I PAD, and I feel that ATT needs to either honor the deal or expand the return policy so I can return the IPad .lastly very disappointing with lack of professionalism of the manager of Tuttle Dublin Ohio att store, lack of communication and interest in solving my problem after multiple visit to store .i am a customer of att for over 16 years and with this bad experience I don’t feel att care about loyalty any more, awaiting your response.thank you

Excellent and quick service

GT was awesome..he provided the best customer service Ive ever experienced in life.. I wanted to buy the whole phone store.. way to go GT..keep on with your customer service

The staff here was awesome!! They helped me with all of my questions and got me set up with new service!

Very dope store and Foo Man Chu Helen was great

Make sure you schedule your internet and tv installation several weeks in advance. Ive had my installation date cancelled 3x already, in two days. Really pathetic service. Shame I have no choice but to go with AT&T for my internet, because Id go with literally anyone else in a heartbeat at this point.I can only imagine how terrible the service is for cellular customers.

If your going to buy a 1000 dollar phone, thats the place to go. I dont have that kind of money, so they sent me to best buy.

WORST EXPERIENCE EVER. was told my bull for 2 phone and 2 tablets with 15GB data would be 160 monthly and wouldnt change. LIES!!!! every month my bill has been going up higher and no one on ATT can find out why or will they fix it. i went into the tuttle crossing store where i purchased the phones and they told me to go get my parents.... im 21 years old and served this country. never buying from ATT again and switching to sprint

Very professional workers, know how to do their job and have a great sense of humor

The worst store Ive done business with. Bought two phones here and spent literally all day for them to activate. After you walk out the door they have amnesia. Rude as Heck. And, why is it that the female employees hands shake so much she cant put a sim card in? Hmm. And whose the chic that hangs out while you give personal info? Hmm. And, why are half the people whove rated on this site employees? Hmm. Whats the true rating of this store? Sucks Butt! Smh

*brandon* the manager is one of the best employes ive ever meet at at&t i called for maybe a whole week about my problem and no one was able to help me but *brandon*made time to slove my issue !!!! and hes helped multiple times if anyone has any problems or issues just make sure to go to tuttle mall and ask for BRANDON

Talked by phone to this store two times regarding trading in my iphone 4 and upgrading options. We went to the store and there was only one experienced technician available so we waited for 30 minutes. New manager at this store and he didnt seem to know what was going on and didnt have a security code to access the plans available on their website. Finally talked to technician and she said that the trade in for my iphone 4 was less than half of what they had quoted me over the phone. In addition they were out of stock in iphone 6 and it would be several weeks to get one. We walked out of the store very disappointed . Very poor customer service. Will not be going back there again..

The two big boys give great service

Do not go and get a plan. They slow down your internet connection close to the end of your billing cycle.

Great experience at this location! quick and easy transaction

Good service. Make an appointment ahead of time to save yourself wait time.

I had great experience getting y business line set up

Pretty bad experience, went there multiple times, they were a little clue less on a simple service transfer. Why would att have physical stores if even basic transfer of service needs to be done via call center. Anyway I had to spend 50 mins of my lunch time for something that I eventually got done in 3 minutes online.Never had this experience at other ATT stores.

Brandon was very helpful, he was very attentive and solved all my issues!

Very helpful staff. No wait time excellent experience.

Great experience. Brandon was very helpful.

Well knowledged group and very helpful.

Brandon was amazing!!! He helped me sign up for Directv Now and saved me a lot of money!!!

Staff is great. Quick and very knnowledgable

The store is great, as well as the staff!!! I would recommend this location to everyone!!!

Experience was great. It was not busy; he was able to find what I needed and ring me up quickly with little hassle.

Very helpful! Would come see Brandon again

Great service!!! I should be in the HOF

Staff are very knowledgeable, and friendly! Only thing I would have to complain about is the length of time I was there, other than that, they were awesome.

Great service! Brandon was awesome!

Not even AT&T corporate it’s a third party location in disguise as AT&T.

Really friendly! Helped me with my problem in no time.

I received great service from Brandon

Terrible terrible terrible. Store phone never works. They must go with another carrier. Sales reps so uneducated and rude.

Service was awesome and quick! Friendly staff!

Brandon and chris give amazing service

TERRIBLE

Great Service, Knowledgeable and helpful group of people at AT&T.

Worst customer service, had to wait 40 mins for a SIM card. There were only 2 guys and they were very slow in assisting their customers. They didnt even care whos visiting the store and what do they need. Pretty bad experience and decided not to visit this store ever!!

I had a great experience, very helpful!

The staff is great and friendly and always willing to help

Great experience, and all reps are very helpful!!!

I canceled my service before the end of the contract but now I am receiving a bill for the next months service because I cancel 5 days before the cut off. Talk about a rip off. I would have given it no stars but unfortunately that was not an option.