Should be 5 star, the furniture was gorgeous and the delivery team was excellent! I deducted 1 start because they kept delaying my furniture 😭😭 but I wouldn’t hesitate to purchase from American signature again, I love the furniture, the customer service and everything else.

I am so happy with my new dinette chairs from American Signature Furniture in Duluth. The delivery arrived earlier than expected today. They look very nice in my dining room. The delivery guys were very nice and asked if they could deliver my dinette set ahead of time which I appreciated. I have purchased from American Signature before and will continue to because they have such awesome furniture.

I like that their furniture is stylish yet affordable. Mae was quite helpful in helping me select a living room set. I probably would have purchased a dining room set there too, however the tables I liked were on backorder for several months. Because of that, I ended up purchasing a dining room set across the street at Furniture Mart.

Kim was the best 👌She was very helpful and respectful.Price is reasonable.Different selections and styles

Love my couch! High quality!

Awesome salesman here! Not pushy and kept us laughing. But most of all we got the best price (over another furniture store, by $100s of dollars) for the same bedroom suite. But the kicker was they could deliver within a week while the other store quoted 6-8 weeks. Highly recommend American Signature Furniture!!UPDATE: They said they could deliver in 2 weeks, however, I just got pushed back 5 days. After which I went to look at the reviews on American Signature. I wish I had looked before my purchase! They are rated only 1 star due to not making deliveries on time. They may end up like other furniture stores I checked out. Only the other stores were honest on their delivery time, saying it would take weeks or months! I have a feeling, after reading the reviews, that I will continue to be pushed back. I know that Covid is causing lots of delays, but be honest upfront. I will review again, if and when my furniture arrives. In the meantime we are sleeping on a mattress on the floor, as we got rid of our old furniture!UPDATE: 9/13/21. Our bedroom furniture is being set up right now. Just as promised. We only had one delay, for 5 days, like they promised. They originally said it would be here today between 11:30 and 2:30. Then they called and said they were on the way at 8:45 a.m. Arriving 30 min. later. There are 3 men here setting every thing up. All 5 pieces are here, no damage. And the men are very knowledgeable and hard working.I am one happy camper! After reading some of the bad reviews I am very skeptical, but it turns out I worried for nothing! Thank you American Signature!!!

I cant wait for this item and a few other pieces to enter my house. We completed our order with Bill!

Due to global shortages of inventory in all industries, we were given delivery dates of about two months out from purchase. Wayne was courteous to my family and I during our visit and detailed everything clearly. We received all items earlier than expected and we were very pleased with both delivery teams that brought our items. Our experience was great.

I have order my bedroom set in april 2020, delivery is still pending for Feb 2021. It take approximately 10 months for delivery very bad experience please be careful before any shop here.

Wasn’t greeted not once.. would think someone would try and come and help considering how much of a ghost town it was in there.

Is my worst experience buying in this store, I ordered my TV stand in June 25th, and today 10/29 I keep calling to the worst customer service team. After waiting for the expected arrival date on 8/3, the ship date was moved one month, then the package divided in 2 arrived damaged and incomplete, I called several times and they dont give me an ETA or solution for this, I requested my refund today and it was very hard as they wanted me to pay for a restocking fee. Save your money and buy somewhere else. Or choose something that is not a shipment from the vendor.

Furniture collection and quality is good. Sales team is great. But the logistics is pretty bad which needs lot of improvement. My delivery date is pushed multiple times and no clarity on the inventory. I saw the products being sold without enough stock and letting customers wait for long time. Not sure company is trying to pump money, at least to me it looks like that. I hope American signature works on it and dont lose their reputation in the market.

The delivery team was amazing! The salesman at the store are great! We had an experience where one of my daughters dressers had to be replaced. When they come back and did the exchange, I was very satisfied with the delivery teams customer service. After a few hours I receive a call from the store from Richard letting me know that a wallet was found in the nightstand and it had a significant amount of money in it and a permit! I quickly drove to the store and Richard had locked the wallet in the customer service office to save it for me. Wonderful display of honestly and consideration by Richard and the delivery team. We’re very happy with the service we received.

I had a great experience with the salesman in the store. I needed something immediately and he walked with me through the store checking inventory on pretty much every item until we found something that would work. Khan was the best!! Also, the delivery guys that brought my couch up 4 flights of steps with no complaints were awesome.

I made a large furniture purchase from American Signature at the Duluth Store. I was assisted by a few special people, who deserve recognition. I was assisted by Mr Khan who was the ultimate professional and provided excellent customer service...I also was assisted by Courtney Diamond and Caleb Woods, who provided excellent customer service with a smile and caring attitude. Because of these three amazing people, I will always return to the Duluth store for future purchases.I just wanted to give recognition to these amazing employees of American Signature. KUDOS KUDOS KUDOS

This is an updated review 07/06/2021. I had some delivery issues and had to choose a different sectional. Courtney in the business office is awesome! She helped me make sure I was getting the best discount for a 12 month financing. 04/26/21 -1st Review: I love American Signature Furniture store in Duluth! The staff is very professional and courteous! The delivery team was 5 star!

This store had not just a large selection of furniture but really good quality at prices that were not exorbitant. David, the salesman, was not only very helpful and friendly, but very professional. I actually enjoyed making thgis purchase.

Purchased a mattress set today for my son and Donna Mae was the best. I went into the store after work and just to look hahaa and it sure paid off for my 18 yr old son. She was not just a pushy sale person. She was quite patient and very friendly. I told her I would come back and she told me to take my time. I felt very comfortable with the purchase without him even being there. She made sure I had everything that I needed b4 I left and I felt valued as a customer and money well spent without breaking the bank. Thank you Mrs. Donna Mae for going above and beyond to make I was taken care of. Your a blessing from above and I will return because of your customer service😁

Happy with the furniture but not happy with service. My parents bought a living room set. When it was originally delivered, they brought two love seats instead of a love seat and a couch. My parents were then told the couch would be ready on two different dates, which my father drove both times to get. And if you guessed it, yep, it wasn’t ready either date. Finally PICKED it up today. With all the trouble my parents have been given for the establishment’s mistake, it should have been delivered and set up.

Great job. They arrived on time and set up table without any issues.

My delivery was perfect! I have not always had great experiences with delivery services, but today they were actually 30 minutes earlier than their window time! Now, I don’t feel trapped within my window slot, and I can continue my day. They were very courteous, professional, and diligent. Hands down the BEST delivery experience I’ve ever had. Thanks guys!

Big shout out to Caleb !! From start to finish absolutely amazing customer service they were able to do a reasonable accommodation and this is the type of service that I would recommend to anybody. Plus they have great rates!! Highly recommend this please go check out the store.

I appreciate Mr Jamar at the stonecrest store for sending professional people. Eddy and Jose did great.They listened and did what I asked. Please make sure they come back on all my deliveries! Thanks again Mr. Jamar!

On point delivery and they returned the next day with what was missing without me having to call. Excellent.

This place has everything I needed. Great pricing and the associates are well informed about the inventory.

Mae was very professional and so sweet to my husband and I. We are awaiting the delivery of our new chaise lounge. Can’t wait to enjoy that beautiful piece of furniture and we also are looking forward to purchasing more furniture from American Signature.

Best place to shop and furnish your home. They have long lasting furniture and deals. Service and sales people are awesome. Go see John Willis.

This was the easiest furniture shopping experience I have had so far. When I entered the store, I was greeted by friendly staff. Ms. Bao, an employee, asked me if she could assist me and I let her know I was seeking a couch with specific dimensions. She immediately provided me with a tape measure and pointed out the couches that she believed met my requirements. She was patient and not pushy, and followed up with my after my order had been placed to make sure I was satisfied. The store itself was clean and well organized, and the couches I sat on were all very comfortable.

From my first contact with Mae, as my salesperson til the delivery from Oneal Brumfield my experience was great. I was told when to expect the furniture with a window of 4hrs and was pleasantly surprised to receive it 1/2 into the window. Thank you for a great experience!

Great 5 Star Delivery Team yet again! We are repeat customers of American Signature Furniture and are thankful to Ken and the Duluth store team for keeping us updated as to when our furniture would be delivered.

Marlon and Antony were quick and professional. Extremely nice. The got caught in the rain delivering my furniture, however the waited it out so my furniture would not get ruined. They set my furniture how I asked and were extremely careful. I would definitely use them again. When I order my next pieces (very soon) I will be sure to ask for them directly. Thank you!

Ken fillippo is the best sales person. I luv him. He is awesome n very friendly. Best sale guy ever.

I have ordered my bedroom set6 months agoIt was supposed to be arrive by September 10thI called today to find out when is my bedroom set is going to arriveThey say in January they didnt even try to call me to keep me updated...never again

Delivery time is over 3 months. Totally unacceptable. They also want you to make payments on products that you haven’t received. Again, not acceptable. The customer service here is great though. The staff in this location and the sales people are awesome. That would be the only reason I buy here.

Knowledgeable sales personel, asked questions to determine what we were looking for.

Do not shop at this store. I made an order in March 2021 every month they will change the delivery date. The seller guaranteed delivery and then when I cancelled the order they charged me 460 for a restocking fee. This is just ridiculous. Horrible customer service. Been waiting 2 days for a Manager to call me. Do not waste your time and money with this trash.

Love the quality or the furniture and price. I will say I don’t know why the kitchen chairs (4) were delivered while the table is on back order for 3 months - now I’m staring at 4 chairs and no table for 3 months - makes no sense to have dropped those off without the tableMy advice don’t do that for future customers5 stars otherwise

Paid up front only to never receive what I ordered and delivery has been evaded for months. Only get excuses from customer service, and no one cares whatsoever. This is absolute fraud and theft.Edit: just spoke with someone who told me they gave away a piece I PAID FOR IN FULL to someone else despite a “scheduled” delivery. ABSOLUTELY UNACCEPTABLE. I will be reporting this company for theft and fraud at this point.

Sales clerk very helpful and allowed me take my time. Never rush me to make a decision.Bought bedroom set.

Wayne Ung helped us with our purchase. He was super nice and very knowledgeable. I cannot wait for our sectional to arrive.

Love my furniture set. Delivery were experts and very professional. There was a major delay with my bedroom suit and I had to wait for months. I wasn’t happy but I can say that it was well worth the wait and exactly what I wanted. I’m glad I didn’t settle for something I was lukewarm about.

The delivery was great even though it was delayed a week I’m still very satisfied of the the purchase I made and I’ll Definitely be going back again and purchasing more of the quality furniture they have 🔥.

Alot of nice furniture. Didnt feel hounded like other furniture stores. Will definitely purchase furniture here in the future.

Shout out to two good hard working employees!! I recieved outstanding customer service from my sales person NADEEN. He was very informative(letting me know about current specials, quick to answer questions while I browsed and even informed me of the care/maintenance of the furniture I was shopping for). I also want to commend DEMETRIA! Who all through a phone call she was super patient, polite, and understanding when I ran into an issue unpacking my couch. She graciously assisted me and rapidly found a solution. She exudes excellent customer service!! 👏👏👏 🏆🏅 FYI FUTURE SHOPPERS MAKE SURE TO DOUBLE CHECK YOUR FURNITURE WITHIN 7 DAYS OF DELIVERY/PICK -UP!! VERY IMPORTANT!!

Going on two weeks after I’ve paid for furniture and delivery just to be told no repairs were ever going to be completed anyway. Never provided a callback when requested. I have had to call over 10 times in the last two weeks. Took off hours from work just to be told their employees don’t make notes on such issues, basically called a liar, and that what was promised to me wouldn’t be completed. I am now out of a deposit I paid for delivery to another company based off of their word here which proves to be nothing. I have Declined to accept this furniture, requested a refund, and will take my money elsewhere! I suggest you get the name of the person you speak to each time! The time time the call took place, and record it if you can so they don’t treat you like a liar as they did me for the last hour

Do not recommend right now!Actually I am really sad to leave a negative review for this place, because the people physically at the store are wonderful!The only problem is the way they are doing business on the fulfilment end is absolutely ridiculous and completely inexcusable. It HEAVILY reeks of milking the COVID excuse to go to bottom-of barrel costs for everything at the expense of paying customers. We placed an order back in February for a May delivery. To be fair, our sales rep did warn us that there might be a little more pushback. The problem is how things went from there. In May we were informed the delivery will be in June. In June we were told it would be in July. In July we were told it would be in August. On August 5th we got confirmation for an August 7th delivery for a specific timeframe. On August 7th on ME calling to reconfirm the timeframe, they told us it will now be September instead (we wouldve been waiting if I hadnt called).What are they doing, strapping our furniture to canoes in China and rowing by hand? Or is there a lucky draw for 5 people each month to get their furniture? It makes absolutely no sense at all.The COVID excuse has gotten old. If you are a business taking THOUSANDS of dollars of peoples money, this many MONTHS is plenty of time for any competent company to get their act together. Even ignoring that obvious fact, its the dishonest communication: EVERY month youre going to tell me next month? How am I supposed to believe I will get it next month? Its been so long my lease will probably expired by the time I wouldve got the furniture! Had to go in and cancel the order after 6 months of stringing along.Again, the people at the store dont seem to be the problem, they were all very courteous. It was a pleasure to work with Mae in selecting/ordering the furniture. Obviously she cant make it and ship it for this incompetent parent company though.

American Signature Furniture understands the importance of partnering with great delivery teams. Even during this pandemic, the delivery guys were quick and precise. They listened as to where the furniture should be placed, and they brought the items in without touching any walls. Keep up the good work!!

There was a problem with our furniture not being delivered on the date it was scheduled and no one called to tell us what happened. When the store manager and the salesman found out and was not able fix the order, they worked together to come up with a resolution that made me and my husband very satisfied customers. Your new store manager was very crucial in making things right for us.

Marlon and Oscar delivered my new sofa today and they did a fantastic job. They arrived right on time, introduced themselves and got to work. Oscar removed my lighting fixture in the foyer to protect it. They brought the sofa up a long flight of stairs and never touched the walls. They had my sofa in place and set up in minutes. Friendly, energetic and prompt was the impression I had of the company and their employees. I strongly recommend American Signature Furniture, and I will shop there again for all of my furniture needs.

Delivery not completely and not show up like what they said! I purchased full set dinning table but only table arrived and the chair will be delivered next 3 months! I ordered full set King Size bed but arrived only the Frame, missing mattress! And now I have dinner with my Family at the table without chair and still Sleeping in my bedroom without mattress! Service is very unprofessional!!

Caleb was great and so was Rickey! Caleb helped resolve an issue in a manner from someone elses error. And he was cute🙂Rickey was professional and helped with the issue as well!

Nice stuff. Nothing in stock

The service was amazing! Ms. Sabrina and Mr. Khan provided superior service and we are extremely satisfied with the service at Duluth, Ga.

I love Mae!!!! Ask for her. She’s a sweet lady with spunk! She has assisted me decorate just about every room in my home and doesn’t just point out the most expensive item. I show her pieces I’ve accumulated elsewhere and she shares her true opinion and helps me accessorize. I will keep coming back to purchase from her mostly because I lover her personality!

Amazing experience! I ordered 3 pieces and 2 were delivered. They called me a few days before delivery to explain that one piece didn’t come in but they would still deliver the other pieces. Fantastic follow up and gave me plenty of heads up!

I had very pleasant experience shopping at American Signiture Furniture. The quality never disappoint me, the designs are limitless and be created to fit specifically. Most importantly, the customer service is excellent! Ms. Bao greeted me. She’s so professional, acknowledgeable and patience, as well as with great taste. Additionally the store manager Jack was a great help too. I called back to the store twice to change the order, Jack quickly adjusted the order for me and rearranged the shipping. I’m so happy that I chose American Signiture. Definitely recommend!

Not only do I love my furniture, the gentlemen who delivered and put together were great

Go and ask for Mae! Knowledgeable, friendly, and NOT pushy! Made our shopping experience at American quick and easy.

Really friendly and helpful. Delivery teams.

I love shopping at American Signature. They always have great and durable furniture for an affordable price. They have excellent customer service as well. I will continue to shop here in the future and definitely recommend to others.

Kendrick and Chris were very professional and helpful when they delivered our new furniture. They were upbeat and seemed happy for us.

Was delivered on time by very competent and mannerly people.

Good experience with my purchase. One item was damaged upon receipt; however Mark (manager) made sure I was taken care of and replaced the furniture. Recommend this location for future purchases. Good quality furniture.

Courtney diamond was very professional kind and curteous and always willing to help achieve any task given to her. With a kind attitude, this should always be noticed

Our salesman, Ken, was fantastic and really spent the time to help us find the right couch. The delivery was super fast and the guys did a great job. We normally purchase our furniture from Ashley, but will going to American Signature going foward.

They came in did what they had to do and also were very understanding so yeah

This store is pretty ideal for two reasons:1. They have nice quality modern furniture with a huge selection2. The prices are only mildly higher priced than the Chinese Furniture Stores and IKEA/Rooms to GoThe delivery is nice and professional and the sales staff is very good and not vulture-like compared to some other places.Overall this is a sweet spot if you want stylish, modern, and somewhat euro style furniture without spending $10k+ yet without the lower quality one would get from Ikea. Its a good in between price for a middle class budget without compromise.

After almost 2 weeks of searching, we purchased a sectional at American signature furniture. The sales rep Sophie was beyond amazing. She was very knowledgeable and professional. I was impressed when she mentioned she was still in training and it was her first day on the floor; she made it look really easy and personable! Thank you Sophie 😊

Im writing as a concerned customer about my recent purchase from your Gwinnett County store. Invoice # 418246587147711 I was told the order was to arrive today and sat around all day and no order arrived and no call from the salesman to let me know the order wasnt going to arrive today. Next i called the store and asked why my order hasnt arrived I was informed my first chair would arrive Apr 29 and the remaining 3 have no date to delivery as of now. I next was told from a manger she would try and contact my salesman Rejaul Karim to see what happened with my order and she would call me back she never called so I called back 3 hours later to get a rude customer service named Tiffany who wasnt helpful only to be directed back to a manager so I asked to cancel my order. The whole customer experience really was terrible from start to finish and you really need to do better with customers spending money in your business. I will blog about this business and share my experience so no one has to have the experience I had with your company I give your business a POOR rating and will share with others including Better Business Bureau.

I love the furniture here. I only gave it 4 stars because the wrong piece to my bed was delivered so now I have to wait on the other piece to arrive and I’m not sure when that will be happening

Great furniture, great quality for at a great price. I love furniture shopping at American Signature. Plus the customer service and sales reps are all awesome !

I’m sorry but I got a mattress I saw at the store and I sat on it to make sure I liked however when it arrived it completely disappointed it was springy and I made sure not to get one like that u ask for smithing and are given the opposite

I am just leaving American signature warehouse for a return,but Jonas, Chris and Vincent were extremely nice so helpful with me. They fixed the issue. They were friendly, all are handsome with beautiful smiles. They are very uplifting. I am leaving with my product to return back home. I am truly satisfied. I am going to continue telling my family and friends how my experience was with them and how they have very nice furniture. Thank you!

American Signature Furniture is the best place to buy for your home. The customer service is excellent and the sales agents are very helpful and their goal is always to make your experience unforgettable. Today Gwen Milan made my day! I could see her smiling through the phone and her energy was positive and she made my day, my month and my year:-)) She helped me with my delivery date and was very patient with me. I have never written a review period. But I am sooooooo happy with this company that I can stand on the roof top and shout - Go and experience kindness, professionalism, patience and a trusting company. Thank you Gwen Milan!!!!!!

Prices Great. Best experience. The people are wonderful.

Delivery Team of Ivory Ansley & Ellis Beauford are terrific! They are prompt, courteous, and careful with your new furniture all the while making sure you are satisfied with your purchase. I highly recommend American Signature Furniture for Furniture Needs, wonderful quality, great price point, fast delivery time.This company has customer service down. When scheduling your delivery and your updates. I spoke with Adella out of the Duluth location last week so friendly. Thank you for doing it right in the south. I love manners. I’ll be back and I’m already telling my friends:)

We purchased a bed, we were told that it would arrive by May 29th. We get called two times to pick up the bed and we get turned back because “the headboard was damaged”. They offer FREE delivery and they deliver the WRONG bed. I take the time to load the bed myself to take it back and they refuse to give me a full refund. WORST EXPERIENCE EVER!!!!

The salesman was very helpful. The delivery was quick.

Sabrina and Mark exceeded my expectations through great customer service and helping me select my furniture....Will definitely shop here again..Dana

Great job by the delivery guys! Placed furniture perfectly & moved the old tv table! Thank you :)

The delivery guys were great on time very courteous and respectful.

Worst place to get furniture. Order recliner couches and paid in full. They never call you to confirm scheduled delivery date and just show up to your house and if you are not there than makes you pay $50 to reschedule delivery.. and on top in that... they tell you anything just yo make the sale and dont even delivery your product on the expected delivery date on invoice but instead tells you to wait another month.. making that a total of 2months!! And still not guaranteed!!

Charlotte is so nice and helpful

Furniture is great. Just take way too long to deliver it, like 5 months after we purchased.

What an April fools joke. Ha ha you got me! Ordered online and confirmed the $159 delivery. Doesnt show, no call, and i call you and you tell me its on back order. My dad got out of the hospital and needed this lift recliner. Im so frustrated at the lack of communication and misleading online purchase. Its pitiful disrespectful to customers

I can say the purchase, delivery, and assembly experience was awesome . Very professional and assertive. It was not an all day process. They asked where I would like things to be positioned and we allowed them to sort it out and do what was best based on my positioning decision. It looks like the sale room floor in here. Well done!!!

The delivery team was wonderful. They where extremely conversational and efficient. In and out in 10 minutes or less. Including parking the truck. My biggest regret is I didnt catch their names. Not that they didnt tell me, they where just too speedy and conversational for me to remember.

My delivery guys were amazing, I purchase a lot of American signature and would prefer the same delivery guys each time!

Definitely one of the best place to shop for Furniture :) Awesome job on sales, services, deliver and install.

I love my new bedroom set however, my bed was not delivered with my dresser, mirror and nightstand. I was told that the entire set would be delivered on 2/20/21. However, when the delivery arrived I was told my bed would not be delivered until 5/13/21. I am disappointed with the delay but still happy with my purchase.

Not a trustworthy salesman. We ordered a coffee table and 2 ends tables and paid for both in full. We received end tables as ordered and love them!! Coffee table was promised to us by Ken Filipino in a shorter time frame than what we have now been told. He kept promising “call next week, try 2 weeks, oh I’ve got it on the way” and now 2 months later we are told that Christmas is when it’s available by the manager. If that was the case, don’t promise things you can’t deliver. BE HONEST. Tell customers what to actually expect instead of promising one thing, and then ignoring all communication. Horrible experience. They got our money up front and it’s not about the delivery time, it’s about the dishonesty....Hard to believe how well some one can lie!!

They took my money in November and I still dont have my furniture. They wont even allow my negative review I put on their website. This company is a joke. It has been 6 months of them having my money and they keep pushing back the delivery date.Still dont have the camila chair 6 months later they basically stole my money.This is the best they can do after 6 months of them having my moneyTheir responseWe are not able to accurately explain why there has been such a delay as it could come down to a variety of factors such as material shortage when constructing the item and extreme shipping delays from the production site. Our teams are monitoring these orders and are working hard to fulfill your order as quickly as possible, it is our highest priority.

I waited awhile, but Im very satisfied with the beds, I wish I didnt have to wait so long.

I LOVE LOVE LOVE! THIS PLACE!!!! RAJ IS SIMPLY THE BESTEST SALESMAN IN THE WORLD!!!!! THANKS RAJ!

I ordered 3 stools from American Signature in OCTOBER, and have yet to receive all of my stools. I have called the store as well as emailed and called corporate, and no one has called nor emailed me back. Maybe if they see this... someone will reach out to me to fulfill my order. Smh

The furniture is absolutely beautiful. My dining room set was delivered with just 6 chairs and no table. They had no information to give me as to why this was. I was a little disappointed with the situation. Giving what we are going through with the Corona Virus I was a little understanding of this. Just wish they would have told me about this up front. Aside from the delay, I would definitely recommend American Signature to friends and family.

I am really speechless about this shop. I just moved to Georgia. My relative introduced me to this shop to buy furniture. But after buying it once, I was really scared. Until now, my bed has not arrived. They have postponed it three times. My bed actually asked me to wait for five months and asked if they would postpone it. They said that they were not sure. I would forget about the first postponement. After all, I know it will be a little slow during the virus period, but now it’s too much postponement .If there was no one， you should tell me earlier, Then I won’t go to your store to buy all my things, wasting my time. At that time, I told your sales staff that all the things are coming in July, and he said that full payment is fine.

Vey unhappy with American Signature Furniture. The sales person that helped us for our purchase was super nice and very patient with us when it came to browsing, her name is Bao, I think. She did warn us that a lot of things were out of stock due to Covid which was very understandable because it had been like that everywhere! We went ahead and made our purchase anyways, which was in early October. We were told that our items would arrive in late December. Then, they called us to let us know it was going to be pushed up to February.We get a call in February that only our coffee table would be available, which when they called us and we were not available to pick up the lady left a voicemail telling us we had to go ASAP or else it would be put back...... By the way that item was paid for.....! So not only was our order not complete but we were rushed to get the only thing available on their time and their time only!Finally we are on our way to pick up the rest of our order. We had to call ourselves to check if it would be available and they told us that it would be. We get there and then they said it would not be available until May! Luckily we didnt rent a truck because it would have been a complete waste of money.We immediately asked for a refund. Never again will we go back. Very unprofessional to not communicate with your customers. We were the ones checking in.We found a new place and their service was exceptional! We got notifications for any little update they had for us. Hopefully you guys can develop a system and reach out to your customers the way it should be, not the other way around.

This company sucks, went to go purchase furniture in April, and was told the mirror would be delivered in may and the rest in June. May comes and no mirror, they said it’s going to come with the rest in June. When time was approaching for it to be delivered in June, they pushed it to July. Now that we are about two weeks away from deliver date, they pushed it back to August. This company is ridiculous and very inconsiderate.

Awesome delivery team!But I’m not satisfied with the sales man Ken Filipo and the sales team that talk with me every time I call to know about my order. Ken Filipo the date of the purchase said I was going to have my furniture on two weeks and that he was going to send and email for transfer since he saw the furniture available in other GA location, I waited for almost five months. Ken Filipo never contact us for order status like he promised and each store members with who I spoke by phone said that they don’t have any email reference. I decided to visit the store and I asked for a manager, this manager went with me to the office and show me on the system every DC and non, non have my furniture, it was completely out of stock and unfortunately even though he want to assist he can’t, so what Ken Filipo said the purchase date it was not real.After received the call finally for my delivery, I call the store and a women how said it is a manager it was so disrespectful with me the they after I received finally the delivery date. I also call central office and customer service gave a credit for one hundred for customer satisfaction, I understand it’s not enough after a really bad experience with American Signature Furniture Duluth Location.I also need to said that my Jackson furniture it is really pretty and confortable. We did one manual and one electric so that way we can afford it, but unfortunately it came with a small sewing section not well made. I didn’t recommend this American Significant Furniture location and sales man Ken Filipo.