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Howard Brothers
3616 Buford Hwy, Duluth, GA 30096, United States
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Howard Brothers
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Da
Review №1

I believe everyone whos rated five stars overlooked the tremendous markups and the salesmans pressure to buy over priced products. I went yesterday on my way home from work looking for a box of wood screws. After not being able to find it, I asked someone to point me in the direction. A salesman sat there and tried to sell me stainless steel screws. $1.50 for one, I had informed the gentleman that I was using it for a project that needed cheap wood screws. He continued to waste my time, insisting that I needed the expensive screws...I asked if I could just be pointed In the direction of screws I was looking for.

Jo
Review №2

Best place for lawn and garden equipment and supplies. Very nice people and extremely knowledgeable and helpful. Highly recommend!!!!

D
Review №3

For 30+ years, Howards has been my go-to place for hardware. I really like the extensive selection of bolts, nuts, washers and screws. Im a do-it-yourselfer, and every project finds me back here, sometimes more than once. Staff is very helpful, and friendly. Wish they had longer hours though.

an
Review №4

Quick and easy service. I ask for some rope in a 10 ft length. Was taken to rope section, were I choose the correct size for my project. Nice shop and workers.

Da
Review №5

Most awesome place. You need it, they have it.

Jo
Review №6

I needed 2 🔑 made. No wait and it took about 2 minutes. Tested both keys and they both work fine! The store wasnt crowded.

Sc
Review №7

Howard Brothers is THE BEST! Sales/service... these guys KNOW THEIR STUFF. Not like the big box stores where the experts end their shifts to go work at the fast food joint down the street. There are stores that are closer to me than HB, but I gladly pass them by on my drive to Howard Brothers.

Th
Review №8

If you need that obscure item that you don’t even know what it is, take it here. They either have it or have an alternate solution. Either way you don’t have to stumble around like you do in the big box stores.

gl
Review №9

Fantastic family run business. Everyone is very friendly and super helpful. 5 stars

Nu
Review №10

Very helpful available fully supplied

S
Review №11

Ive purchased thousands of dollars worth of equipment from Howard Brothers Duluth but when I took my lawn mower in, which I purchased from them, for engine warranty work my overall experience was very unpleasant. First they called me right away and said they could reproduce the engine smoking problem. I asked them to hold it for a week and start again. Ultimately, they found the issue and repaired but made me pay for head gasket & cap valves. The service managers answer was a head gasket must be removed to work on the engine. I responded by saying this would be a mute point if the engine worked properly. Why does a customer have to pay for engine parts when it is under warranty? They couldnt answer my question but said they couldnt afford to take the cost. Really? Beware of service work and hidden costs!

Ma
Review №12

Overall, the service was ok. The staff was professional and courteous during receiving and checkout.The biggest problem I had was that I have a dual-blade mulching blade on my walk-behind mower and requested that as part of the service they sharpen the blades. They captured that in the notes. And during checkout they mentioned sharpening the blades as as a completed part of the repairs. However, when I got home to unload the mower I saw that the blades were not sharpened as they said they were.Its only a bit inconvenient for me to sharpen them so its not a big deal but when I had requested this sharpening as a part of my annual/repair service and they explained it was done, to see it NOT done was very disheartening. Honesty is huge because it now makes me question some of the other things that were said they were done.I have been loyal to this brand for 15 years but likely wont be back because of this.Sorry.

Jo
Review №13

These folks were friendly and very helpful. My fiance and I have a 10 yr old non verbal autistic son and sometimes he can be a handful but employees of Howard Brothers made the buying process of my new 2020 exmark 48 inch turf tracer one to remember. The staff is very knowledgeable of all there products and left us with a buying experience that you can barely imagine let alone get this day in age. Thanks Howard Brothers

Br
Review №14

My favorite local hardware store. Great staff and carries quality and some hard to find needs. For nuts, bolts and other fasteners this is the place to go!

Le
Review №15

The sales people inside the store are helpful, but the people at the check out counter are lacking in the basics of customer service. I watch as others enter the store and the people at the cash registers dont even look up! No welcome or good morning, just continue their texting. When customers go to the counter to pay for their items, the cashiers give no eye contact, no thank you, just hand over the change and get back to their texting. Incredibly rude uncaring people at the check out counter.

Jo
Review №16

Thank you for taking care of your customers! Best customer service I have had all year long! Ran into an issue and Howard Brothers took care of it. Shout out to Jason. You gained a long time customer. If your looking for a place that is there to actually support you look no further!

Ge
Review №17

Excellent customer service. Has plenty of different items for a wide range of lawn care.

Ri
Review №18

Cant get a simple belt replaced for a

Th
Review №19

Needed upholstery tacks and I walked in and they knew where they were. In stock, and choices, and fair priced. Very happy again.

J
Review №20

Great service. Thanks for the propane fill of my tanks.... Great friendly service. Chatted while he filled my tanks to the BRIM.. Cool guy! Way better price than the exchanges esp on my 30lber for $/gal...I had a bum knee and I was limping. He offered to carry my tanks to my truck...tnx! . Went inside to pay and selection looked great. I woulda been a kid in a candy store with the high end lawn power equip and other tools but no time since I had a strained knee at the time. Will Def go back for my propane needs and other hardware store needs. Looked to have a full selection of Makita and other tools. I just happen to have makita 18v. Plus a knives showcase like a gun show... This place is right up my alley. 👍👍👍

Dy
Review №21

My dad wanted to buy a housewarming gift for me in the form of a lawn mower. Problem is hes out of state. One of the sales guy told him no problem, he can finance it from out of state without coming into the store at all. All I had to do was come sign. I come in the next day and see the mower with a tag and my name on it, a salesman comes over nice as can be and when I told him I had talked to Steve about the mower already he just said Oh Steves not here youll have to come back Monday. Im guessing they work off commission. I come back Monday and talk to Steve and all of a sudden the financing is an issue and he cant do it. I live in Winder and and this was the second waster trip down. I talked to Steve he said he would leave the tag on it and to just let him know what we decide to do I told him no problem and Id be back. I worked all week so couldnt come back in, luckily I called up before I drove up to buy it and Steve told me they sold it. Wow.I called the Doraville location as I was told they had one but I sat on hold for 5 minutes and just gave up.

Sc
Review №22

They had what I wanted, and no up charge, just because it was limited in availability.

Ch
Review №23

I used to shop here a lot. Never will I set foot in this store again! Not one employee was wearing a mask. What is wrong with you people? If you are trying to make a political statement, good luck. I have spoken with many neighbors and postings on Next Door who are appalled. SHAME ON YOU!!

Pa
Review №24

They are always helpful and make shopping there a good experience. A bit of the old hardware feel to the store. Much more of an enjoyable experience vs the big box stores!

Ni
Review №25

I went to the Howard brothers in Duluth because my friends said they have a lot of parts in stock and will help you out.

Ch
Review №26

I’ve been a customer of Howard Brothers for a long time, and never disappointed until this past weekend. Walking in, it was like COVID was over. Barely a mask in sight, both customers and employees. Employees weren’t respecting social distancing either, breathing down people’s necks with no masks. As someone who regularly needs to interact with high risk people, I’m going to have to find a different hardware store. I get that we’re all sick and tired of this pandemic, but I’m disappointed that Howard Brothers isn’t taking better care of both its employees and customers.

Em
Review №27

Clean organized competitive prices helpful employees Pleasant atmosphere

Pa
Review №28

This store has become my first choice for all my hardware needs. Not to throw the big guys under the bus but I always get help at Howard Brothers. Its close, convienient and they have every thing I need.

Ne
Review №29

Great people! I enjoy my visits all the time...

Ty
Review №30

Good selection, and great resource for mower parts. Friendly and respectful staff.

Jo
Review №31

Great selection of tools and equipment, helpful staff and reasonable prices.

DJ
Review №32

No masks except the cashier put a mask on when I checked out. Ill go somewhere else next time.

Ed
Review №33

I have been going to this store for my hardware for many year you can say I’m kind of a regular, but this morning they really took the cake with how they treated me. I entered the store to buy a thousand dollars worth of equipment and when the time came to pay for my stuff with my company card the one I always use, given that the card is a company card it doesn’t have my name. I’ve always used this card but the cashier not only through the card at my face but she told me to leave and that she could not and would not help me.

An
Review №34

Best hardware, power equipment, and parts store in the state and probably beyond too. My one stop shop for hardware and parts for small engine repair.

Ta
Review №35

Thank you ALAN for all the great knowledgeable help in the store and thank you PENNY for checking me out with such great service. The greeting going into the store was non-existent for me but was given to the man right behind me. Then help was offered to the man behind me from an employee (Lyle) standing right in front of me. Not sure why I was overlooked and it was NOT appreciated.

Ri
Review №36

Super expensiveI asked how much for fix a small blower and guy told me a long story diagnostic plus parts plus labor, he smiles and said like $140 for everything. Just bought a carburetor in eBay for $10 bucksI replace it in 10 minutes. Blower works like champ, don’t waste your time with this guysTry to do it yourself if not find another place.

gr
Review №37

Always have the part we needed.

Ry
Review №38

Garbage. Dont waste your time. BS time frames and the (mechanics?), dont even get me started. Crack heads. These fools cannot live up to professional standards. Horrible waste of time and energy. Move on. Wish I could rate zero stars.

Ri
Review №39

Not a bad store, customer service was very good

Br
Review №40

I purchased a Honda self-propelled several years ago and that experience went well. However, I have never been impressed with their service crew. This past summer was the worst examples of service work performed and almost as bad customer service as my Honda spent more time with them than with me. After 4 costly returns for the same problem and having my mower for weeks at a time, I was offered the use of one of their mowers. If I could break it down, I would give no stars for the repair work and 1 star for service and the service manager. My mower was never repaired to working at the level before the replacement of parts for the self propel mechanism which also effected setting the rear height. On two occasions the mower did not even make it to my SUV to be loaded after a so-called repair. Customer Recovery was very slow in coming and was too little, too late. After two occasions when they kept my mower for very long times, they never forgot to remind me that the warranty was for 30 days, after that nothing was covered. Also, I would not have spent the money repairing a 8+ year old mower that they charged me over 3 different repairs. A inconvenience discount never past their lips. I nor my family will never go to them again for anything.

As
Review №41

I love it going there.

Ja
Review №42

Friendly folks and extremely helpful for finding the right size screws that I needed

Jo
Review №43

Helpful staff! Went in for a Honda engine part. I don’t know anything about mowers but WHOA! This place has all the mowers.

YU
Review №44

Duluth Howard Brothers is awesome, Doraville Howard Brothers is terrible.

Br
Review №45

This is a true hardware store, not a big box home improvement center. Love it! The selection of hardware and tools is unmatched. Aisle after aisle of loose nuts & bolts, etc. The service cant be beat. Friendly staff wholl walk you right to whatever youre looking for, or just let you browse.

Ge
Review №46

Could not find a replacement Bag and a Frame for my 20+ year old Honda mower anywhere except online where it cost almost two hundred dollars. When I walked towards the parts section of the store I was meet with Jamaal. Not only was he professional and friendly, but he was also able to quickly find the exact parts I needed at a bargain. Unfortunately, the order took over two weeks to come in due to a complication, not at fault of Howard Brothers. But once again Jamaal was able to help me get the parts I ordered and allow for a speedy checkout. This place definitely shows that they genuinely care for their customers, I will be using Howard Brothers for any future lawn equipment needs.P.S If you are looking to purchase any lawn equipment skip HomeDepot or Lowes, pay a little more and purchase quality equipment from Howards. The equipment from here will more than pay for the extra that you spent. Also as a plus, the knowledgeable staff will be able to direct you to an equipment specific to your lawn needs.

Pa
Review №47

Old school hardware store. In addition to having almost everything, the employees actually know what all of it is and can help you with what you need. Plus: FREE popcorn. And they dont get mad when my daughter spills half of it on the floor EVERY TIME. They just seem happy that its keeping her entertained while I pull more stuff off the shelves.

Co
Review №48

Good products. Good prices.

Ga
Review №49

My husband never has a problem with this location. They seem to understand him well enough but i still recommend more bilingual staff.

To
Review №50

Steve is amazing. Superb hospitality and expertise. Just an overall pleasant and positive person.

Gr
Review №51

Always a pleasure to do business with Howards service department in Duluth. Johnathon and the team never disappoint and take joy in serving their customers!

Ji
Review №52

Great service. Friendly people.

Ch
Review №53

A REAL Hardware Store! Say no more... but I will... Excellent selection of basic hardware, they even have a wide selection of black-oxide, socket head cap screws, button head screws, and stainless hardware - the stuff that makes my projects look professional. They also have expertise, and can offer more than a goofy look or a SKU look-up when asked a question (you know who Im talking about: Homer D). Half the store is dedicated to power equipment and caters to the professional lawn care set - but that has even come in handy for me, when I needed carburetor parts for the lawnmower, or a fuel line for the string trimmer.

Mi
Review №54

Always great customer service. Someone is always available to assist. Wide selection of hardware items and small motor parts and equipment.

Di
Review №55

No masks?????? You must not care about the health of your customers. I will not be back.

Sa
Review №56

Great people.

Al
Review №57

Its a decent hardware store. Theyre not Lowes or Home Depot, but a good place to go for a quick trip.

Ro
Review №58

Great little hardware store. Big selection of actual hardware unlike the big box store. Friendly staff.Wish they were open a tad longer on week days.

gl
Review №59

Super friendly and helpful staff here. Plus they have a better selection of (and better prices on) the not-so-common nuts/bolts/screws I need for my hobbies.

La
Review №60

Excellent selection of power and lawn equipment for personal and professional use. People are great.

Pa
Review №61

Howard Hardware are Duluth and Oakwood provide exceptional shopping experience. The staff is experienced and helpful. Their inventory is extensive.

AM
Review №62

Helpful and friendly folks at this location. I always love coming here instead of the big box places.

Ba
Review №63

Took my Honda self propelled walk behind mower to Howard Brothers on Buford Hwy *early* last month. They promised 2 week turn around and its almost the 15th now. They still have it and still not started on it. Im so perturbed by the run around I get each week when I call their customer service .. its being worked on today, the guy said. Next time I call - its in the queue but not worked on yet. They required a $49 deposit! Good grief. Unbelievable customer service. And the dismissive way they talk to me in Customer Svc ... like they could barely tolerate a woman coming in the store. Its like that when I get fasteners, and other preventative maint items. Not going to them anymore. How am I going to get my mower back?

Da
Review №64

They usually have that odd item youre looking for as well as the standards. Plus excellent lawn equipment.

sa
Review №65

People no nice...they do not want show where the parts are...Go home depot...

Le
Review №66

Greeted at the door and immediately taken to what we were looking for. Great friendly service!

Se
Review №67

Dropped off my Stihl weedeater for a tuneup on 7/29/17. Called on 8/3/17 for progress. Was told it would be ready in a couple days and cost $60-$80 as they needed a new filter for the tune up.Picked it up on 8/10/17, the bill was $100 they said they also needed to put on a new carburetor (never contacted me regarding this). The unit ran for 10 minutes today, started smoking and shut down. Would not start again. Took back to Howard Hardware service and was told it now needed a new starter! What a joke. I couldve bought a new unit for less and wouldve if someone had only communicated.Asked for the persons name and was told Mr. Johnson (obviously, not his name).Ill NEVER GO BACK AGAIN for anything! Theres a reason Home Depot has put many of these out of business. Total joke!

H3
Review №68

Great place for tools and equipment!! Workers are also very nice and helpful

Da
Review №69

Always good help, Brian, JB, cashiers theyre all good, but always willing to help.

to
Review №70

They always have what I need. The staff is very helpful and knowledgeable.

ST
Review №71

This was my go to store but not no more everytime I go in here I get ignored not worth it taking my company and business some where else

Jo
Review №72

Steve is the best in Part and all was very nice and good keep it up steve

pa
Review №73

Lazy cashier, just spent $700+ today and when I ask for (1 cent) plastic bag to keep the weed killer away from other stuff she said I dont have any plastic bags because the bags was 1 yard away of her. LAZY. After 2 minutes she take one and throw it in the counter with a sad face.Let me tell you something, if you dont like your job, go home or go find something else but dont do that kind of stupidity.I been customer for 20 years and Ill NEVER COME BACK TO THIS STORE.

ma
Review №74

Bought Stihl HT103 Pole Saw as Christmas present. Used December 26 -27. Saw was left with Howard Brothers Dec 30 for repair. Week after week, checked with service dept. on readiness. Always same story, parts ordered or parts are in and now need installation. Just learned that even though I called on the 24th a month later, the parts were not ordered until Jan 25 and device will not be available for at least another week. Also...the store personnel advised of issues with the saw prior to purchase (to their credit), they were right. The saw is not heavy duty, maybe light duty. The service work will not be covered by warranty. Rightfully, the bent blade bar should not be, however I now have a saw I must be very particular with. Not happy with the pole saw or Howard Brothers service level. Does not align with their advertisements or history.

Pe
Review №75

One of the best of the old school hardware store. I hope the live long and prosper.

Ro
Review №76

Love Howard Brothers. Been going there since I was a kid. Today though, when I asked if the had the nest thermostat, the gentleman replied Were not THAT high tech around here like yall. lol

Ju
Review №77

My new purchase 48 exmart thanks

Se
Review №78

I love the people over here and the stihls price LOL

SD
Review №79

I just love this place!They have just about anything you could think of in here.....including free popcorn daily.

La
Review №80

Nice folks and they normally have specialty items that I am looking for.

An
Review №81

I drove 4 hours round trip to buy a limited release $1700 Traeger Timberline 850 and everyone I encountered was fantastic.-Andy in Blairsville

Ra
Review №82

Service department good customer service cashier people good customer service parts ?

tr
Review №83

Mechanics are trash. Brought my stuff in didn’t get fixed properly or more things are broken when I get it back.

Ti
Review №84

Great selection & very friendly, knowledgeable employees. Largest Stihl dealer in the world!

Mi
Review №85

Curious and sweet service. They have movie pop corn with several seasonings for their guest to take with them

GG
Review №86

They have a good tools

Jo
Review №87

Hana and Steve rock there the best like everyone there great

Ke
Review №88

Absolutely rude and horrible customer service. Old gentleman working there has no customer service what so ever. Does not need to be working with any customer... we’ve been loyal customers here for years.

Ch
Review №89

Excellent work and outstanding customer service from the entire staff!

Da
Review №90

Great staff to assist with equipment purchases. Got my first stihl.

mi
Review №91

Great people. Very helpful.

Ry
Review №92

Helps when your parts people actually answer the phone. Been on hold for 14:35 and counting ..........

Ni
Review №93

Really nice selection of hardware and really good prices. This is where I always go to pick up anything I need to work on the yard and other house projects.

Gu
Review №94

Ordered a part on the 18 or 19th was told 3 days fine. So I said fine. But when I come in 4 business days later on the 24`th. I was informed that the part did not get ordered because they did not meet their minimum. So it ill be here in 4 days from now. When I told the man i needed my part now. A regional manage or possibly owner that looked like jimmy carter. Condescendingly smiled and asked (You think you`re the only person thats ever said that?) UPDATE STILL DID NOT GET PART BY THE 5`thI said what about the fact I ordered it last week. (Well son it takes 3 business days.) Well, it has been 4 business days. Apparently they get big for a big freight bill. Furthermore last week you didnt call me to let my know my other part arrived and I have the correct number in the system. Oh we`re switching systems. LISTEN MAAAAAN I dont need to know how your cash cow is getting upgraded and there are issues. YOU HAVE 15 STAFF THAT CAN HANDLE IT ALL START WORKING THEM! I need answers parts and contact I could care less about your upgrades.EVERY time I walk in there there are 4 parts men at the counter and the store is full of staff and they are not busy wasting resources so parts ordering has to suffer.. Always standing around talking Like they have nothing better 2 do. Send one your excessive labor force home early an you will have the additional money to DILIGENTLY order parts.Or tell your STUPID customers its gonna be 10 days to get a part from the beginning..Also Reginal manager or owner Jimmy carter Looking man. You`re rich so you obviously walk around your store with your nose lifted so high you can;t smell the s*** in the store. I have spent THOUSANDS of dollars on parts and commercial equipment and you guys need to be whittled down. You do not deserve the business you get. Military #s work force and its a mess like a daycare in there get real.Whittle this Place down. If you need something go ANYWHERE but there. Like the other guy said American chainsaw co. They re a real shop that didnt get too big for their own britches.UPDATE as of the 5`th they still did not have my part.

Gr
Review №95

Didnt have any of the plumbing hardware I needed - but neither did Lowes or Home Depot. Guess Ill have to keep shopping on the internet.

di
Review №96

Great place to get what you need and get out.

Jo
Review №97

Horrible customer service! Very races with Hispanic. DONT BOTHER TO GO IN THERE AND WAIST YOUR TIME!!!

Th
Review №98

Bad costumer Service

Gr
Review №99

Great place to get help from true professionals

Ma
Review №100

Very helpful in the purchase of Stihl tools!

Information
19 Photos
100 Comments
4.3 Rating
  • Address:3616 Buford Hwy, Duluth, GA 30096, United States
  • Site:https://howardbrothers.com/duluth/
  • Phone:+1 770-476-3006
Categories
  • Hardware store
  • Garden center
  • Home improvement store
  • Paint store
  • Plumbing supply store
  • Small engine repair service
  • Tool store
Working hours
  • Monday:7AM–6PM
  • Tuesday:7AM–6PM
  • Wednesday:7AM–6PM
  • Thursday:7AM–5PM
  • Friday:Closed
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • NFC mobile payments:Yes
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