Thank goodness Verizon had my cellular covered, otherwise I wouldn’t have the internet to write this review!Service technicians are apparently on their own time. Currently waiting 5 hours beyond the “absolute latest” they should be here. But don’t worry- my family won’t miss the money that I could’ve earned today! Nor will my boss miss me at the Zoom calls I couldn’t attend due to a poor connection!

The agents were friendly, attentive and pleasant to work with. They helped me resolve my issue with both fact based solutions and opinions based on their personal device preferences. Thank you, ATT D’ville! #lostphoneissues

Customer Service Sucks at this store shame on me for going back the 3rd time its close to my house but Guess I will just stick to Desoto or CedarHill stores

He was good and knew his products very knowledgeable and pleasant. Very efficient

Rude and told me to go to a corporate store because he didn’t know how to switch an IMEI.

I wish I would have asked for his name, but he helped me Thursday, 12/17/2020 at 11:40 AM, he was the Store Manager. His knowledge and professionalism is outstanding! Very helpful and patient! Thank you!!!

I went online and scheduled an appointment at the AT&T store in Duncanville for the next day. I received a confirmation telephone call the next morning. When I arrived for my appointment, I met with Carlon who assisted me in switching phones on our account. Carlon was very professional and knowledgeable and completed the switch over very quickly. I was very impressed with the service and would highly recommend this store to anyone needing assistance with their AT&T account.

Jeremy knowledge and professionalism was amazing. He went over and beyond helping me with my phone purchase and took time with the set up process. His patience and kind personality made my experience a great one. Thank you Jermey for your dedication. You are awesome.

This is a franchise so just know that if they mess something up ATT DOES NOT STAND BY YOU. I’m still waiting for a trade in credit from 7 months ago!

This place is so clean and they take covid precautions seriously

Best customer service experience I have had! Customer service is top notch. The employees were able to answer all of my questions and help me through the whole process of starting a new line.

Went in to ask about an upgrade, Staff tried to sell me something without hearing me out. I walked out

My sister and I visited the Duncanville store and Jeremy was most helpful. When we arrived he was alone, but he managed to keep everyone there happy. He ask do you have a question while you wait,because I dint want you wating for nothing. His customer service skills are superb! Just when I had lost all hope that customer still existed alone came Jeremy and restored my faith.Jeremy should be an example throughout your company for his customer service skill.God Bless you Jeremy!

Jeremy was great and he was very helpful. I was able to leave out with the phone that I wanted with no problems. Thanks Jeremy I would send anyone up here hes great and very very helpful Thank you so so very much

They resolved my problems quickly

I went in to get a new phone. Not knowing the brand or phone I wanted. As I was looking around the store. I was approached by one of the associates and he informed me that he was the manager of the store. Me not know much about phones I needed help. I’ve been an AT&T customer for Over 10+ years. No one has ever given me the service that he did very knowledgeable and friendly. He informed me of all the things I needed and things I didn’t need. I felt very satisfied when I left he did a wonderful job. I’ve never written a survey about anyone but I asked him if I could because I was so impressed. I’ll only go to that store from now on.

Due to Covid its slow at times but overall its always a welcoming experience and also they make sure everything is possibly done even if they dont have what you need there to help you 👌

I ❤ this store! The entire staff was amazing in the service they provide to their customers. I was helped by Jeremy. I dont think you can ever find a more patient and attentive representative at AT&T. My upgrade experience was short and easy!

Rey, the manager, was absolutely wonderful, helpful, nice and overall a great employee! I was greeted and had a nice conversation with him while I went and paid my bill. Would definitely recommend! 👍Edit: I’ve been going to this location for about a year now, and every time I went I was greeted with a friendly smile 😄

This AT&T is fast and efficient, and great customer service. Rey was very helpful and answered all my question. He recommended the iPhone XS to me and I love the phone. I will definitely be back to do business with them!

Very friendly staff

Great service. Ive been to this location a million times and never had better service than today. Great job guys!

Busy place. Limited supply because of all the demand in the area. And, really, look at what they are limiting us to. Hotspot is $75 for 8GB. So, if you download music and movies in order to listen to and watch them, you have used your first $75 in the first week or less. Oh, well... Trust me, the other side might be greener today... Next week something will change...

Mason, the manager was very helpful and, went beyond duty to help us. he kept my husband and I updated on the progress as he talk to some one on the order side (AT&T) representative. I will recommends the store to others. masons crew are helpful in most pas, especially Mason.

Amazing experience the manager Jeremy is extremely knowledgeable and helped me set up my new cable and internet

I Jacqueline Morgan Was In Your ATT Store On Cedaridge In Duncanville TX,, & Had The Pleasure Of Receiving Excellent Customer Svc From Your Sales Person Jeremy! Jeremy, Also Assisted Me In Determining That I Received A Spam Text Informing Me That If I Paid $300.00 Dollars I Wouldnt Have To Pay A Bill For 6 Months On My Direct TV Accnt, Which Jeremy Determined Was A Scam. Please Inform Jeremy Superiors Thank You For Having Jeremy Represent ATT. Jacqueline Morgan!

Great staff, fast service, just recently switched over to Att permanently and theyve been a great help with any questions Ive had

One of my favorite stores to visit. The ladies are always very professional and helpful.

Went in to buy a phone, Emily was very patient and compassionate and her recommendations made me feel heard as a customer.

Came in because my phone was now working properly and the new manager Jeremy was very very helpful I left extremely satisfied

Needed a fast charger and cable for my galaxy. In and out in 3 minutes. Very friendly and helpful staff.

Hands down the best service I have ever recieved at an ATT store....Jeremy and team were fantastic.

Mr. Jeremy did a WONDERFUL job helping us i would recommend him to anyone!

Service at this store was absolutely exceptional looking forward to returning time and time again for the excellent service.

They will show you a monthly payment that will sound most attractive to you. But the reality is that when the first bill comes it will be more than double of what you have to pay.Advised the representative that Im on a budget and he showed me on his computer screen the monthly payment amount. They never show you the actual amount with fees and taxes included to the bill.It will surprise you from 82.94 per/month to $133.00per/month for the tablet and the phone. Big difference. Very unhappy and Im not alone. I have several friends in the same situation.Overall of course they will be nice. They want to sell.Good luck!

Jeremy and Jasmine are amazing! I definitely recommend this store 😊

The staff here is amazing! They were very friendly and patient.

Refused to give us service at 7:20pm although they dont even close till 8:00pm. Had my mother drive all the way to the store to help my brother get a new phone and refused once she got there. Then laughed about it.Not the first time Ive had bad service at this location.

Roy provided me with great customer service and I even got a discount. I love coming here. Always a pleasant visit.

Great service! Warm greeting for every who came into store!

Very friendly customer service. Got a new phone, and contract. Girls were great at getting me set up with everything I needed.

I enjoyed my time with cia and Jeremy they were Awesome. They helped us out with all that we needed

Went to this store at 6:30PM on Friday (today) and they were closed. It was 2 people sitting inside talking but would not get up and come to the door and say why they closed so early. They had no signs on the door.Store hours areMon-Fri 10am-8pm,Sat 9am-7pmSun 11am-6pmThis is the closest att near me and all business hours say they are open. The worst thing about the whole situation I paid a lyft 14.00 just to get all they way (because bus does not go to none of att here) just for them to be closed and sitting around talking inside and not worry about the customers if your going to close your store early at least leave a sign

Went in looking to get a new phone and was not wanting to spend to much. The manager Mason was knowledgeable about the products and helped answer the questions I had. He even looked into my account to see if he could help us reduce our monthly bill. He spent his time working with me getting my new phone set up and everything transfered. We also made the Decision to come back and sign up for direct tv, first AT&T store that I have been to lately that took their time to help me out. I will continue to visit this location because of Mason he seemed to help all of his employees even when in the middle of our transaction he answered any questions that his employees had. I look for that in my customer service. I own my own company and will be returning to create a business account because of the info I received from himWay to go AT&T

Had a good experience request Jeremy he help me with everything I ask for

I had a major credit card and valid texas ID but no physical Social security card so I was not able to get assistance with trying to get new cellphone plan. Called the Art store in Dallas which said I dont need the physical card just need to know my number. Smh why so difficult? Maybe its a sign not to deal with the company. I just signed up with internet on Monday with them. Hopefully thats not a mistake.

Nice people but need to add a self service kiosk there. Many customers go in just to pay their bill. Some times short handed so it takes a lot longer to do business.

I went to pay a bill for ATT Uverse TV &internet. Was told by the manager Mason to come back when he had time to set up a yearly contract, in order to set a lower monthly price for U300 tier. Had set 3 appointments and he was never there. Very irresponsible actions and terrible business practices. The other staff is always eager to help in any way possible,but they dont have the permission to negotiate a contract for anything other than cellphones.

Walked in and greeted. Was told they will be with me in a moment....stood there waiting like 45 min. No kidding. There was only 2 customers being helped and two at&t employees. While waiting to be helped 5 more people walked in and no one helped any of us. At the end...I walked out after 3 decided to leave as well. The employees never finished assisting those only two previous customers.I was looking to switch from t-mobile to yall but nope for the 5th consecutive year...T mobile won.

I ALWAYS HAVE A GOOD EXPERIENCE WITH AT&T STORE. THE EMPLOYEES ARE KNOWLEDGEABLE AND COURTEOUS.

Very pleased with the service and kindness of the staff and new management.

Monica was wonderful solved all my issues.

This store is outstanding Jeremy took the time to help me with my issues even though I wasnt buying anything and store full what a great customer experience!!

They were so helpful is here! Plus I saved so much money by switching to Direct Tv!

Best AT&T store in town!!! Would recommend to any and all people in the area!

Although I was not happy with the outcome, I was happy with the service I received, and thanks to the store manager for a great attitude and level of knowledge.

Very nice people. Great service. Super fast

Roy saved the day! The first available rep that started helping me almost lost me as a customer to this store - I was seconds from standing up and walking out. Apparently when a young pretty girl walks in its okay to let your current customer wait just a little bit longer. Roy stepped in and helped me with everything I needed. Roy was attentitive, answered all my questions and offered suggestions. I actually walked out with a new phone, had my husbands phone changed and a good idea of what to do for my mother in law. Thank you Roy!

Customer service was great. My experience today was pleasant.

I really appreciate everything yall do for me

Fast service. Friendly staff

Very helpful. Fast too.

Best experience I’ve ever had at a at&t

Jeremy very excellent the store was clean neat very cool

Very bad service and was not greeted as i entered store and only 2 people in the store. After 1 hour they told me i cant order a ipad in the store nor did they have the ipad i wanted. They dont even deserve 1 star.

Poor Customer Support just trying to sell me stuff and never asked me whatstheproblem, then the manager came out and talked to me and tried to help me out.

Great customer service ! Love that its short distance from home . Retailer Mr. Roy. Was very professional, and welcoming and very willing to help and assist my needs. Recommended him if needing assistance.

Answered the questions I needed answering. Polite ladies.

Never come to this one if youre in a hurry! Always a wait. They need a freaking kiosk like the others. All I needed to do was pay. Smh but now I gotta wait and pay . Tf total bs

The worst ATT store I have ever been in. I was the only customer and three individuals acted like they wanted nothing to do with me. This was my first time in the store. Drive into Cedar Hill -I love that store. I was just trying to find a closer one to my work.

The times I have been the employees have assisted with my concerns regarding my phone needs.

I will never go to this store again full of lies

If you would answer your phone I would come over and make a major purchase. Instead, I will order online directly from Apple. You are my store of preference, but Im not driving over there if I cant find out if you have the ipad 2 Air in stock.

Dont they and buy from an authorized dealer. the return policy is stupid about having any box and the hourly team at the duncanville TX store made a bad visit. I would not visit the cedar ridge location. youll be disappointed after initial buy they are horrible.

Less crowded, and awesome customer service.

Went in to do some things on the wireless side. Couldn’t complete due to personal reasons. I needed to lower bill on internet/cable side so I switched from U-verse to Direct TV and upgraded internet speed. Turns out the salesman never put the order in for the internet speed change. He also didn’t tell me that it was a wired system. Never told me about turning my old boxes in. Couldn’t even give me a full service agreement to walk out with. I understand the store was starting to fill up, however, treat the customer with care and make sure you do enough to have repea customers. I’ll just take to trip to Cedar Hill to an actual ATT store instead of an “authorized retailer” from now on.

If I could give this ghetto a** store no stars I would. James Hinus Ford was the person who sold us our phone. When I went to return the phone because I found mine because I was affected by Hurricane Harvey he tells me that Im lying.He first tells my mom that she would have to pay $750 for the phone because the power box was missing which was incorrect if anything we would have had to pay a missing parts fee. This ratchet man is very unprofessional and he does not need to work with the public at all. James Hinus Ford slams down the power box and tells me that Im lying when I told him that the power box came straight out the box everyone in my family has Iphones. I told him, why do I need to lie if Im giving the phone back I came down here without a phone why would I switch out the power box. In my opinion, this store is running a scam, stealing parts out the boxes and making innocent people cover the costs. Hes not about to rip me off when I know that I dont have a need to lie or steal. Save your time and energy at this ratchet store there are plenty of places that actually have professional people working there.

Great store great staff great new management!

Bad Service, lazy people that dont wanna help you. Always texting.

Great experience super knowledgeable team!

Not very busy. Go give them some business.

Great customer service

Horrible service. The people in the store are slow and not exactly knowledgeable. Ill drive 10 minutes farther away and get 10x better service.

Great customer service, under new management!

Exalenct service friendly staff

We asked to see if we qualified for a phone and shes basically made us feel stupid like you need a credit check! Could she had said ok and just gone along with it instead of just making us feel ignorant, never recommending this place to anyone!

Great service! Will be back!

Not too happy with them upgraded my phone and ended up having to go back and get password removed and losted all my files. Very long story too much to write about. Have been with this provider since it was Mabell with the bag phone. Very disappointed with At&t right now

The coworkers are rude, and think they can talk to you however they want. Don’t waste your time.

Jeremy and Monica are the bomb DOT com!! Go see them for your business or personal needs!

Great service got my airpods that ive been searching everywhere for!!! Thanks!

I went out this morning around 11:30 a.m. and there was a sign on the door that says masks required. But when I went in, two customers and one of the workers had no masks on. I asked the clerk about the sign and he said yes, masks are required but he didnt put one on. Wont shop here again.

This store is very friendly and will work with you with any issues you have or get you the resources you need.

AT&T lied to me about my serviceI shouldnt be surprised the AT&T company in general or bunch of criminal liarsAT&T is not only been spying on all their customers but all Internet access seeing how they have access to the backbone of the InternetSending over 30 thousand emails per day to the FBIAt first they denied it but now that the Snowden files have come out they were fully committed all the wrong doingPlease ban all aT&T products and other businesses they own we need to prove these companies they cant do whatever they want the easiest way is to drive them out of business besides are way too expensiveI get 5 gigs a month from t-mobile 30 bucks

Always willing to help and very knowledgeable.

Great store!! Very friendly people!!

The service at the store was fined friendly staff and very helpful Im just frustrated with AT&T has a hole after I buy a new phone have to pay a $30 upgrade to buy a new phone which is ridiculous dont think Ill be with AT&T much longer cellular or cable or Internet

Great customer service.

These people are lazy and rude the manager lady sits and does nothing all day worst place to go to if your smart you will go any place else to get phone or cable or internet

Dont waste your time their the people are clueless