Love my new car! Thanks to his patience and persistence Tony Blake helped us get the car we wanted. He worked with us for a few months. He was always very professional, courteous and respectful - he was great! Also Lanita helped us tremendously on sale day. Very impressed with how we were treated by all involved!

Miss LaShawn Scott was super helpful in finding me a new car! Super friendly and helpful.

Kimberly was great! Answered all our questions and was very helpful, knowledgeable and courteous.. Charles was great also and very helpful .. we will definitely be back

Tony Blake made our experience very pleasant to work with. I would recommend Tony to anyone!

Came to Tim Castellaw Toyota today to look at a 2021 Prius. Kim knew the answers to all of my questions and ended up selling the car to me! She was so helpful and super friendly, I’d recommend her all the way!

Came to Tim Castlellaw today and they have helped me get a 2021 Toyota Camry. LaShawn didn’t stop until i was able to get into something nice.

Kimberly was very helpful she listened to everything I wanted in a vehicle and got me exactly what I wanted. I would recommend Kimberly getting anyone a vehicle.

Thank you Kimberly for believing in me that you would do all you can to help me ride again. I appreciate your confidence that I would be happy on this special day💜Thank you for making me believe that I deserve a second chanceI appreciate you Kimberly for making my BIRTHDAY a wonderful BirthdayHappy 50th to meThank youErma McCrory

We had the pleasure of dealing with Kimberly today. Highly recommend her.

Lanita was great! She will take care of you!

Great experience.

They changed price three times an lied about it ive got pictures of paper work where they changed higher an higher trying to cover uo for more money no star rating if anyone buys from them pay close attention to the numbers they change on you

Just bought a 2018 Camry. Everyone at the dealership was so courteous and welcoming. There was no pressure, no bells and whistles. You tell them what you want and what you can do and I guarantee, youll drive away in a very nice ride, just like l did. Special Shout Out to Caleb, the super nice guy that sold me my super sharp brand new Camry. Thank you Tim Castellaw for a great buying experience.

Fastest and smoothest visit Ive ever experienced! Great folks!

Good

We hit something on the interstate in Missouri on our way home to Nashville. the front bumper was damaged and the splash guard underneath was dragging the ground making a terrible noise. The service manager took us right in. took off the guard and checked everything else to make sure we would be able to drive the rest of the way home safely. When finished, he told us there would be no charge. What great customer service! This is the kind of place I would want to buy a car!

We saw them in July 2017. We were on a family vacation and our power outlet (DVD plugin) stopped working. We walked in to Tim Castlellaw and the worked our Sienna over for electrical problems. Turned out all of our vehicle cords had gone bad, not just one (that’s why we thought it was the vehicle, and I couldn’t find any fuses out). They really took care of us and I don’t think they even charged us for the electrical diagnosis. I am extra impressed because our Toyota dealer at home would have tripled the charges and overhauled the engine. I wish we didn’t live 800 miles from Tim Castlellaw.

GREAT PLACE TO BUY TOYOTAS, FORDS, CHRYSLER PRODUCTS, TRUCKS, JEEPS ECT.

The only place I have ever been where the owner has so much interaction with the customers. Such a wonderful and smooth experience! Parker found me exactly what I wanted.

Overall experience was great now someones to show me how to work all the gadgets in my 2019 CHR

I have taken my truck to Tim Castellaw three times for repairs, and have been disappointed in the service received. I have went to management, and they said they would call me and fix the issues that they failed to address. I patiently waited for several months and they never called. I had running problems that were not under warranty, and they tried to sell me service that cost over $600 when all I needed was a fuel filter that they hadnt even discovered, I found that myself later. The service department is incompetent at best. Buy your car elsewhere, they dont deserve the business.

I have been buying cars from this dealership for years. The service is outstanding. I highly recommend!

Greg was a great salesman. Well pleased with my purchase of my new vehicle.

Great place to work! The people are always in a great mood with a smile on their face! Love working here!!!!

Great place to Work!!!! Fun and excitement everyday in a Family environment. Had a major career change and was welcomed in from day 1!!!!

Great Sales Team. Dyersburg is blessed to have a team like them right here in our town. Didnt need to drive to the bigger cities to do business.

The service and help this visit was about 99% better than last time.

🗣 College graduates go see Caleb and get a Corolla. They are great cars, you’ll receive great service, and get a great price!

Was told qualify for zero percent loan rate, take new car home, sign papers tomorrow. Next day told didnt qualify, had to now pay interest rate. Asked salesman about the whereabouts of the oil filter, response, under the car....told him we do our own oil changes. He at that time, should have mentioned that it is not a regular oil filter, it is a canister, that you rebuild. Rims scratched/gouge marks after first tire rotation cause from impact wrench at each and every lug nut was scratched in a complete circle, they did not apologize and replaced the rims. 25,000 miles on tires and right front tire flat on WK Parkway, (State Troopers said the bubbles completely around the outside of the tire were from the treads splitting apart. New management guy showed me a piece of weird metal that was in the tire and then tried to sell me 2 new tires for 442.00. I ordered 4 new Michelins online for 560.00, 60,000 mile tire. Scratched rims again said it was from removing previous weights for balancing. Castellaw work order written (by Larry) to take right front tire that was previously the spare (brand new 9/32 tread) and put that on as the new spare and then mount Michelins, balance and check alignment. The alignment guys went to lunch, different service rep who didnt write up the work order (Kim) that theyd be back in about 10 minutes. New service rep guy (Ive never seen him before) asked me if the car was pulling, I told him no, but there are new tires on it. He said if it hasnt been pulling, probably alignment is good and that it would be about and hour before 3 alignment guys would be back from lunch because they all just left. I used to work at Harolds Frame Shop in Novi, Michigan. New tires can cause the alignment to be off, thus causing premature tire wear. Told him, I wanted the alignment checked anyway. The alignment was off, both the front and rear and they said they couldnt give me a printout of their findings cause the printer would cause their system to crash. While doing the alignment, I saw a guy up on the lift of the alignment rack with a impact wrench removing the lug nuts from the spare, (I asked for the lug nuts to all be removed by hand so they didnt scratch the rims again). He jumped down and took the spare over to my removed tires and dismounted the spare and put one of my old tires back on and balanced, i hope it was the 9/32 tread tire, I at this point was too tired to check, yet. They told me that the instruments used to check the alignment could also scratch the rims (Frame Shop I used to work at said there is an adapter that prevents scratching), well Castellaws didnt have an adapter. They also put a sticker for next oil change to be in 3,000 miles, and its always been 10,000 miles.So hopefully, now those might understand the way this Dealership is not a place to have to deal with.

Larry took very good care of me and my jeep

(Only got one star so i could leave review, they dont even deserve that) Very upset, I didnt even get a car from here. They ran my credit (11) times when it was only suppose to be 1 time. Im very upset they made my credit go down to the point I cant even get a car in my name.Dont get suckered into their bull!!

I have not had any trouble here.

Great staff & excellent customer service!

Very friendly sales lady.

Helpful sales associates.

Great service all around

Great friendly service prices on cars are a little higher than other dealerships in the region.

Went for an oil change and tire rotation before I went out of town for Christmas, now my truck is messed up from the tire rotation and when traveling down the road my steering wheel shakes really bad . Very upset about it

This place helped us in the time of need. We were traveling back to Houston when the car acted up. They got us out of there within 4 hours and saved us another day on the road. Thank you!

When getting services, watch your wallet.

Great

Oil change.