Love shopping at Wilson Leather, their website is amazing just like their stores.
Went to look in person at a couple of models of leather jackets.After I selected the one that fit well I examined the jacket for defects and abuse. After finding two scratch marks over one inch and a quarter in shallow cut I asked if there was any discounts for “scratch and dent” I was told no.I then asked if there was any guaranty or warranty on the construction of this jacket with a list price of $600, I was told no.I examined the one other jacket of that model that was in my size to find it has less issues. I asked for it to be rung up and before I could even try to politely decline any leather products (I already have plenty) they started the waterproofing example at the register. I immediately and firmly stated I was not interested as I have plenty of products I was then quizzed on what it was and without my telling them what I had they told me I had the wrong stuff. I bit my lip and waiting for the end of the pitch.Then I was told that product was not the price as listed on display. I asked them to match the price on the shelf (10% more off). The refused then led me to the display and said “as you can clearly see” these jackets (5) are on the wrong hook and that the 2 jackets behind them were “obviously” what the tag was for even thought the tag was literally a number and a % with nothing more. I called over my wife to check if I was crazy. We were then told the stock person was new and it was her fault. We were then offered 4% more off our purchase. I took it.Then another member of our party selected another jacket and we ended up waiting in line for over ten minutes for the 3 employees behind the counter to ring up the one customer ahead of us.I checked the display I had bought my jacket off as I left now 15 minutes after I had been told that they had known they were in the wrong spot. The 4 remaining jackets had not been removed...Save yourself the time... buy elsewhere. I will not be going back.
I love shopping in here. They always have discounts for jackets and sweaters etc. High end brands too. Im surprised to see them going out of business soon (thank you China 🙄) Definitely a one of a kind store.👍👏
The young ladies frinedly helpful and most defent good to hava a warm welcome
I like going in here to see if I can score any deals. Ive bought two leather coats here and love them. Went looking for a new business type bag and of course when I decide to pull the trigger on one Ive had my eye on its been discontinued. Oh well. Rose was helpful in trying to find one but no luck. Found another beautiful leather bag that will work great.
Sadly going out of business soon but Wilsons has great Great mens womens and unisex styles. From alot of different brands some designer stuff for great prices too.
Went in there not expecting to really get anything. One of the managers, Rose, greeted us and asked what we were looking for and brought us right to the area. She helped us find the right size. We spoke with her about the price and she said she would look online to see if it were any cheaper and if so she would price match it. She did indeed find it for a few dollars cheaper and did as she said and price matched it. She was, overall, just super fantastic, friendly, helpful and accommodating! If youre going here, ask for Rose.
Nice selection and prices. Good customer service! 5-stars
If you catch a sale their prices are good on the real leather that is in the back of the store. Polyurethane in the front isnt anything special. Staff is really friendly.
To bad Wilson is closing the outlet store, its my favorite place to shop
Great store - awesome products with even better sales! Very nice employees as well!
Excellent customer service. I encourage everyone who needs a good deal for winter coats, and leather jackets to come to this store.
Great experience, everyone helped my gf on deciding a new jacket. It was a little slower that day so we had a lot of help. She was able to get exactly what she liked and everyone was excited and happy.
Decent selection, staff is nice.Make sure to go during a sale. With the sale discounts they have I cant even imagine how huge the markup on these items are. But at sale prices they are decent for real leather.
My brother needed a leather jacket and got two. Then I found a beautiful purse. Great day!
I called ahead and expressed interest in a jacket and Terry helped me by pulling two sizes aside for ms to try on when I came in later that day. Terry was there when I got there and was very helpful in getting me in and out the door. Great service. Ive seen some bad reviews on here but I have a feeling they are indicitave of one or maybe two bad apple sales reps and not representative of the whole team which from what I saw was very organized, kind and helpful.
I have never faced this kind of situation in any store or customer people till now.. I went there to return a jacket which my husband bought.. When he was buying itself he confirmed will it suitable for severe cold.. they said yes.. but it was not that great.. so I went to return that jacket.. the lady at the door asked me do you want to exchange that with something else, I said no i just want to return.. I had bill, tag on jacket and we bought it less than 10 days ago.. But the lady gave 100 reasons to not take it back.. she was saying it is smelling like as it was wore and if she keeps that in store no one will buy.. But it was not like that anyway.. They just dont want to take it back.. but they are ok if exchange that with something else.. I dont know how that take way the smell from jacket.. customer satisfaction was not at all important to them.. I dont have an option to give zero stars which I would like to do..
Just bought a new coat from Wilson Leather at the Eagan outlets and was helped by Dreona (I’m sorry if I spelled that wrong). She was SUPER helpful with finding a size and different styles. She even helped me make the decision between two coats that I really liked. You can tell she really enjoys what she does. GREAT experience. I’m definitely coming back here for my next coat.
Bought a $400 leather jacket for $120. It will ladt for years to come.
Considering theres only one location in the metro area, they should carry a more complete inventory on site. I was also VERY disappointed that something as common as a motorcycle jacket was limited to 2X and smaller, and even those were ONLY available online.
In store people were nice but the Wilsons online people and service really suck! Ordered item at the store and paid for it and 1 day shipping. Without telling me, they were supposedly out of stock. So much for my Christmas!
I love their coats. Well designed and beautiful. This is the first place I stop when looking for a new coat.
For $100 its $15 off, $125 its $25 off...nice collection of leather jackets...helpful staff.
Prices not bad, but no one to help you or at least no one showed any interest in helping my friend or I.
Terrible customer service. Tried to return a jacket that my sister didnt like on my credit card (that I originally purchased it from). Sales guy was being very hostile and agitated with my return request. Told me to look around, I said no thanks, just want to return. Then he sassed back and said, Well you dont know what we have until you look around. I didnt say anything. He finally took the jacket from me and asked where my the tag was. Told him it was on the jacket. He finally found it and didnt apologize.Terrible experience. Not going back.
Fun to visit very pricey but you get what you pay for
Amazing customer service and great Deals.
Ok, Im old skool!! Some may object to leather but, I love awesome leather jackets, gloves, pants etc...
Love Wilson Leathers and customer service is always friendly & helpful.
Never liked leather, but I walked out with a new coat (wasnt leather). Service was nice.
Best experience I’ve had, will definitely go back.
Quality leather goods at an affordable price, as well as helpful sales associates!
Excellent customer service and deep discounts.
One thing I allways though it was that everything in this store was leather. I was wrong. Ask before you buy anything it turns out they have plastic too that it looks like leather.
Very friendly staff and great customer service
Great selection and helpful personnel.
I ordered a coat from the website and never got a confirmation email called customer was told that the coat I ordered was discontinued even after I was charged I stop by and the employee working there was very helpful in finding the status of my order or refund on getting my money back or getting me what I ordered.
Love the store
Great leather store......
Very pro leather works
Excellent service!
Good sales, good stuff
Employees are always in a bad mood and act like you are bothering them, I am sorry if you dont like your job.
Beautiful leather selection.
Last of the leather stores.
Nice..
V cool
Best brand
Always buy
Awesome staff
It has very good prices and many offers.
I like charity for winter jackets for women and men the bad thing k there is no for children
They have very nice things at a good price
Nothing to make me come back