I recently went to Metro on Ellington Rd for an upgrade. This was the best upgrade experience I have ever had. Nelly was beyond extremely helpful and made sure I got everything I needed. Trey was very patient in transferring my information (I have a ridiculous amount of contacts as I use my phone for work). The upgrade process for me is always long, I want to thank both Nelly and Trey for their OUTSTANDING customer service, patience and knowledge. I left with a new phone that I am confident is the best choice for my needs and with a phone that is 100% ready to go, I didnt skip a beat. You have a great team in these two!Christine Peruccio

Polite and helpful young man tooked great care of my transaction.

Thank you so much to Sean who was able to quickly take care of my customer needs (and balance additional customers at the same time) ! Will continue to use this Metro as my go-to store!

I went to the main street East Hartford, branch first seeking help..the guy immediately told me that I had to go to the main branch in Hartford on Park Street Bradley plaza...I went there. The young lady didnt want to help me and gave me a hard time . So I left very unhappy. Mind you I just purchase this phone back in March of 2020 A20 android. The next day I went to the branch in Windsor East Hartford Main Street. The young lady took her time to help me out to fix my problem which took over an hour but she was able to get the issue resolved👍🏿👍🏿 Best Service Ever 8-14-20 10:00am she was great!!!!!Good people Great service. God is real.thank you for your help.

I Love This Store 😍 I Always Come Here To Upgrade My Phone And The Process Is So Smooth And Quick With These Girls.🗣 I Recommend To Everybody 💯Promise You Wont Regret It 🙌

I came in with my brothers to purchase a phone for his wife and we all ended up with one hell of a deal! The funny thing is we was looking for a different phone company and we ended up with one great deal with some trusted sale rep who took care of us!Thank you ivy & nelly!

The People Here Are Very Patient And Kind .They explain everything so well and Im so happy I came to this location 🙌I Got A Great Deal On My Phone And Services And They Made Sure To Transfer Everything From One Phone To Another Without Me Even Having To Ask .Keep Up The Great Customer ServiceIts Noticed And Appreciated

I Absolutely LOVVEEE This Store so bright and cleanCompared to the others in the area everytime i come here the customer service is exceptionalAnd they always give me the best deals when i buy a phone and switch everything over without a probem 👍👍👍👍👍👍 Good Job

Absolutely The BEST Metro Around The Workers Here Are So Sweet And Patient And ALWAYS Give The Absolute Best Deals Definitely Recommend To EVERYONE I Know I Give You Guys 10 STARS !!!

The sales person was real friendly and helpful

Couldnt agree more with the other reviews, best Metro around. If you get a chance to have Answyr you are in great hands!!

Very clean store, great people in there...👌Went in to upgrade my phone and the ladies talked me into adding another line for my son, Crazy to see a bad review on nelly. Shes funny, always friendly and helpful! Also dealt with iris and she was very nice too... Would definitely recommend! Keep up the Good Work💯💯💯

Exceptional customer service - the young lady that has helped me a few times is true sales professional (and fast....Im in and out of there quickly every time, always 100% satisfied)

Girls are awesome 🙂

I was having trouble with my gps on my phone so I went inside to get assistance. Nelly was extremely helpful, she was very patient and kind. I am one satisfied customer she deserves a raise I am very pleased.

Great Ladies very polite, they really know their stuff! They were Wonderful and quick real nice and clean 5 Stars Ill definitely be back and recommend to my friends!

The ladies here solved all my cell phone problems and I left with a brand new phone that was in my budget that I love. I will be back...and I live in Hartford where we have 12 Metro PCS dealers, these ladies hav3 my loyalty. Thank you!!! ⭐⭐⭐⭐⭐

Employees here are always very helpful and reliable anytime I have an issue they get it fixed quickly and know how to explain things in a way thats very easy to understand. Love this store

Amazing service the 2 young ladies Nelly and yaritza were helpful and patient with me helping me transfer everything from one phone to the other I will recommend this metro to everybody I know GREAT JOB!

The girls here took their time in making sure everything was switched over to my other phone and made upgrading easy

Added a new line and upgraded my ZTE and the two ladies there were great! Very helpful and quick!

Had the best experience at this location very pleasant and helpful young lady yari thanki u for helping me ..i used to pay $75 for one phone at sprint .. she helped me save money ..and for $60 a month contract free with amazon 😊 googleone and hotspots wow im still in shock best ever

Best customer service from these guys Ive had then any other cell phone providerVery honest employees that focus more on the customers needs then just making a sale will deffenitly be visiting again

Great place customer service is awesome I LOVE ALL the Girls in there they are absolutely the greatest

Amazeing store love the customer servive u wanna save money go check out this store

Great friendly people, switched from tmobile Got approved for smartpay and Love it....Keep up the good work

Every time I go there the door is locked with a sign on the door getting change be back. So, I stop going there and go to the 1 right down the street on Burnside Ave and the service is always exceptional.

Went in here to upgrade my phone. The “manager” Yanelly was extremely rude and lied to me about my upgrade and told me i had to start a new account. I lost my number and Metro says I cant get it back. On top of that, the manager smelled like she was smoking marijuana and her eyes were red. Stay away from this store!!!!!

Great Customer service very friendly employees!

Ladies here are always very helpful,Love coming to this store!

Amazing Customer Service

Wonderful customer service. Wonderful people

Ive been several times. Every time the employees were quick and helpful.

Dishonest employees. Dont get scammed! Phone plans are set up to have you pay five times more than the value of the phone. Will be reporting to consumer reports. I would give zero stars if it were possible.

I returned a lost phone here, staff couldnt care less.

The customer service was great

Amazing service is recomnend

Very nice people

Good helpful..

This is my place to pay my hang

Lovely ladies, great service 😍😍😍😍😍🤗

Very nice

Fantastic store

Good service

I have been using the metro for more than 8 years, I have no inconvenience, I am totally satisfied.