If youre looking for an eye doctor who not only knows what theyre doing but also stays up to date on the latest technologies and techniques to help you with your eye sight all of which is built on a solid foundation of amazing customer service I highly recommend you go and see Steve at East Lansing Family Eyecare!Steve recently just helped me pick out and customize a new pair of Raybans with my prescription lens in them and I absolutely love them!You will not be disappointed if you stop in to see the amazing people who help run East Lansing Family Eycare :)
Dr. Thompson and his staff have always been extremely helpful when we needed anything- no matter the day or time. He is professional and very knowledgeable about all of our somewhat unique eye care needs. I would recommend him to anyone.
Great service! Amazing people! No robots here, just people eager to help you understand you eyes and your vision better. The Doctor Steven Thompson explained why I was having the issues I was having in an easy to comprehend way without talking down to me. The staff was excited to show me different frames I might like. Best experience Ive ever had getting glasses.
The staff are some of the nicest and friendliest people I’ve ever encountered at a doctors office. I would highly recommend. 10/10
Excellent Experience! I have been to many different places to get my eyes checked. After reading all the positive reviews I made my appointment. Thompson Eye Care was a bit of a drive for me but the fact that it is easy access off the highway and it is next to my favorite restaurant was a bonus. Upon arrival, there was plenty of close parking, always nice when the temp is near 0 degrees. After walking in I was very impressed how quickly I was greeted by the friendly staff. My wait time was non existent, another nice touch. During my eye exam Dr. Thompson was easy to talk to and was genuinely concerned with the health of my eyes. I suffer from dry eyes due to my line of work and Dr. Thompson offered many solutions I was not aware of.Overall my experience with Thompson Eye Care exceeded my expectations. I enthusiastically refer all my friends and family to experience the same care I received as well as anyone reading this review.Thank You Thompson Eye Care, I look forward to continuing my optical health with you and your staff.
ABSOLUTELY AMAZED!! The staff here went above and beyond to help me. I had an issue with a pair of specialty glasses i wear every night for driving. Helena was able to work with Jessica to resolve the issue right there on the spot!Small town feel with big city help. Good luck with optometry school Helena and I hope you enjoy your new job with Thompson eye care Rebecca.
Friendly and so helpful! Everyone I have interacted with has been great. I had to pop in to get my frames adjusted and they made it so easy! Because this is my first pair of glasses, this was all so new to me, but they never made me feel silly or bad about my lack of knowledge. I am very thankful for everyone’s friendly disposition!
My first visit to Dr. Thompson was this week. I made my appointment online (so easy!) and when I arrived all my paperwork was printed and ready for me. From his front desk employee to Dr. Thompson himself, they were VERY friendly and professional and made me feel completely at ease. Everything was explained to me during the exam, and my glasses are ordered and should arrive within a week. I would definitely recommend this office, and give 5 stars.Sandy Thomas
Thompson Eye Care was wonderful! The service was extremely satisfying and comfortable. The setting was really homey and welcoming. Jessica was a sweetheart and was very personable. She seemed interested in getting to know me and I didnt feel rushed like in other eye care centers Ive been to. The overall eye exam with Stephen was great as well. He got to know me on a personal level and took the time to make sure my prescription and contacts were accurate. The price was affordable and they even offered a discount for MSU students! I give this small business 5 stars and I hope it can grow! I will definitely be coming back and recommending it to others.
I love this place! The staff is friendly and flexible to your needs! I moved my entire family to this Optometrist. I have small children, like 2 and 3 years old and Dr. Thompson is excellent with communicating with them. If you are look for a children friendly eye doctor, hes your guy. Very kind and wonderful attitude. Always makes you feel comfortable. Great, light and positive atmopshere!
Dr. Thompson is terrific. After hours on a Friday afternoon he ran back to the office to give us an extra contact cleaning solution sample because we had run out. Hes kind, patient, and understanding with my 10 year old daughter. He finds out what shes actually willing to do for her eyes instead of assuming that shell do what he prescribes. We feel lucky to have found him.
I have been going here since I arrived in Lansing 8 years ago, and all of my experiences have been positive. Friendly ans knowledgeable staff, no waiting, and very personable. Dr. Thompson takes the time to explain things to you, and doesnt try and push services or items on you that you dont need. I wish all my doctor experiences were like this. Highly recommended.
I found the staff to be friendly, and knowledgeable. Dr. Thompson was able to answer my questions, and worked with me to find a solution for my incredibly odd prescription. (It has been that way for years). I am glad that my son and I went to Dr. Thompson, as he and his staff are great!
I had a wonderful experience with Thompson Eye Care. I was able to fill out all my paperwork before my appointment which made it easy and quick when I arrived. The staff was very friendly and helpful when making my purchase. I appreciated the knowledge and expertise that accompanied my eye exam and the recommendations that were made. A definite positive and I will be back.
Easily the best optometrist ive been to. It was very clear that the patients care is their priority and the staff is extremely kind and patient. Dr. Thompson worked with me for an hour to find the perfect fit for contacts and to correct issues that have been overlooked in the past. I will, and have, recommended Thompson Eye care to my friends and family!
Simply the best. So kind and always willing to go out of their way to assist. I live an hour away and still go to them every year. Couldnt ask for a better, friendlier office environment. Highly recommend to everyone!
I had a major contact blowout while traveling and Thompson saved the day! Jessica was super friendly and helpful. I greatly appreciated the special accommodation in the middle of their busy day! A+++ service!
Dr. Thompson and his assistants were very attentive to my particular needs and went out of their way to accommodate my insurance. They were kind, thorough, and very competent! Highly recommend.
Thompson Eyecare offers a very warm and pleasant environment. Their customer service is always exceptional. This is a wonderful place to do business and support families in your local community. Steve and Jessica are very personable and focused on their patient needs.I highly recommend THOMPSON EYECARE for your vision health!!!
Horrible experience. Dr. Steve offered to reshape my old glasses after the exam, since they were very loose on my face. He bent them into a cats-eye shape that was touching my face and eyelashes! When i asked him to bend it back straight, he said thats how they were when you came in. I told him i had many photos of myself that would show otherwise. He took the glasses again, trying to correct the bend and brought them back still misshapen with a slight crack in the bridge and he couldnt try to adjust them anymore or they might snap.I went elsewhere to have the actual glasses made after this happened, but was stuck with distorted vision for 2 weeks, and super fragile glasses, because of this eye care professional.
Love Thompson Eye Care! They are always on time and I love the family dynamic of their practice. Very kind and always helpful.
Absolutely the best. My vision is the best its ever been since visiting Dr. Thompson. Very professional and convenient.
They are the best in Lansing by far. Great selection of glasses and above and beyond with the friendly staff!
Love the eye care our family receives Stephen and Jessica are amazing and have went above and beyond for my family they take good care of us all and I am thankful I have found them ; )
Excellent service with a friendly and informative staff. I would highly recommend them to anyone.
Friendly faces, comforting atmosphere, toys for kiddos, coffee for the mommy! Highly recommend!
You will be hard pressed to find better customer service in the entire state of michigan.
Excellent practice, and very friendly staff!