30 minutes to pick up medicine. Get a better system, been like this for at least 8 years.

I have had nothing but bad experience after bad experience here. First, my doctor called in a script for me. Two hrs later, they said they never received it, even though she spoke to an actual person. She then called back and had to order again. The next time my doctor called in the same script, I was notified via text that they were out of stock of the medication completely. When I spoke to the pharmacist to ask if they would be receiving any of the medication the following day, she said “I don’t know. Maybe.” When I asked her if not then what I should do, she said “wait or have your doc call it in to another location, there’s nothing I can do for you.”Very rude. I won’t be using this location again, my doctor was super unimpressed as well.

Im a health care worker helping out in the area and just got out of work. Went to pick up my prescription after 7pm when this was supposed to be a 24 hour pharmacy. Nothing was posted at the front doors showing closure and only cones blocking the drive thru lane. Nobody contacted me in any manner to inform me I had to get my medication before a certain time.

Some days their communication system just doesnt work.

They are very rude on the phone here.

Unprofessional pharmacy experience..... Went to pick up prescription. Gave brand name and technical drug name. Pharmacy tech said she located it and would fill it. I got home and discovered they gave me a med that was completely wrong. I called back upset about it and was told to calm down, as it wasnt intentional and people make mistakes. Really?! Giving the wrong meds as a pharm tech is a HUGE deal! He said I could come back and theyd fix it. I let him know that wasnt convenient and would rather pick it up at a pharmacy closer to my work. He offered to call it in first thing this morning. I went to pick it up and it wasnt there. I was told I would have had to call in the request myself and the pharm tech at the original pharmacy (East Peoria Walgreens) wouldnt be authorized to put in that request. These people apparently have no clue.... How are they authorized to handle medications if this is how things are run there. Ive never written a bad pharmacy review but that experience was overall ridiculous.

This rating is for Express Pay only. Walgreens Express Pay (at least at this location) is a joke. Such a great premise: Pay in advance and merely go to the Express Pay line and pick up your order. No waiting.They have a line at the inside counter marked Express Pay Only but allow any customer to use that line. Consequently, you have no express pay option. When only one station is open and thats the line used, good luck trying to cut in front without feeling like you are cutting the line. Either use that lane for Express Pay or take off that service promise. And, yes, Ive conveyed that to Management at this location on more than one occasion. Walgreens: Fix it or Dump it.

Endless wait. If youve ever had the pleasure of visiting the EP Walgreens Pharmacy, I commend you for your attempt at customer satisfaction. On my first visit, there were over 27 people in line ( car and inside). I assume this reason was due to the popular location. However, upon my second visit, when my prescription was still not complete I knew this was an internal issue. Please keep in mind this was 3 days past my appointment but no it was still not complete so the very kind teller asked me to circle the building in Blizzard light conditions to wait in the now three long car line but yes I did achieve success I did get the medication merely 78 hours later I was successful thank you Walgreens pharmacy

Takes an hour for 3 cars to get in and out pharmacy ignore the people waiting out side.

I had a prescription to fill in February 2020 after already having it filled there once. After confirming the medication i needed to survive had arrived there was only 4 pills present of the 60 i needed. I cried right there. They kept shrugging their shoulders and gave no alternative. I kept begging them to call my dr. They told me that maybe I could pay more but that money still wouldnt make the meds available until a week later. Id still be dead by then. They told me I was in their way and to move away from the counter. I wrote their names down. I wish i had kept it. I wish i had done more. I called hyvee pharmacy and they brought it to my house, too weak to go that far.Ive never wrote an online review. Ive never even complained in real life. It took me 6 months to get up the courage to write this. I wish i could write it every day of my life. I wish i had done more to complain to walgreens. Its not in my nature. I live with this regret

This used to be my favorite pharmacy, but the last few years they have been as bad as the one on Scenic Drive. My latest experience is that I have been waiting 5 days for them to contact my vets office to get a refill for my dog. I called on Tuesday to get the refill, on Saturday I called the vets office & they still had not received a request from Walgreens, so my vet resent it. On Monday morning I called & they said it was waiting to be picked up. No text, no phone call, nothing, even though I am set up to be notified when prescriptions are ready. Thanks a lot Walgreens!

The staff here are always very helpful and kind. They do their best to help their patients and customers have a great experience.

Worst store in town. I was on my way home after surgery, and tried to get my pain medication prescription filled. They told me they couldnt get my insurance to work. Hello! I have UHC! Nearly every Cat employee in town has the same thing and you cant get my insurance to work?! 45 minutes later they still hadnt figured it out. My parents had to just buy it outright so we could be on our way. To HELL with this store!

Worst pharmacy Ive ever been to. Every month they have issues filling the same prescriptions, every month they fail to run it through my insurance company so after waiting in line for 30 mins (they are incredibly slow) I am informed that they have to contact the insurance company and Ill have to come back in 48-72 hours.I spend a week, every month, just trying to get them to fill my prescriptions. I went there yesterday and the pharmacy technician told me I had nothing on file and I havent gotten any meds there for over a year. That doesnt really explain how I had been getting my medication from them for the last 3 months, but whatever, obviously he is right and Im just crazy.Also, I get controlled substances and I cant even tell you how many times theyve tried to give my medications to my brother or my dad. We dont even have the same first name, or address.This Walgreens is a bad joke and is more of a death clinic than the VA ever was for me. It shouldnt take me 2 weeks to get a prescription. This group of morons are going to get someone killed, if they havent already.

Very friendly and helpful.🥰

I am so frustrated with this pharmacy. My insurance switched so I had to change to Walgreens. This location never has my order ready and I always have to wait. When I did the phone refill today, it told me my meds would be ready at 3:45. It is 5:25 and I am still waiting. Sadly, this is what has happened every time. The drive through is always busy and if you try to go inside to cut the wait you end up waiting inside. It is time to try a different Walgreens.

The cashier was rude, did not bother to look up rewards card. I will gladly go to CVS before I ever go back there.

Pharmacy went smooth. Upfront cashier instead of admitted not to know something embarrass me in front of other

My prescription was called in. I came to pick up my prescriptions only to be told that I needed to go run a few errands or drive around the building, because it would be 15 more minutes. The truck that I got behind after I drove around the building, gave the girl a prescription to be filled, she asked him if he wanted to wait for it to be filled, he said yes. So why did I have to drive around the building but he didnt? Not to mention Marta was in no way nice or professional with me. Marta needs some customer service training.Not that my business will make or break Walgreens, I WILL take my pharmacy needs elsewhere. And I hope this review will help someone else from being treated like this! And perhaps some much needed training!

Carizza at the pharmacy is a liar and is terribly rude. She tried to make me take an old prescription from propmt care vs the new different prescription I had just been prescribed by a surgeon. She said they were the same prescriptions but they were not. She also said my dentist office told her not to fill the script which was another lie. She was trying to not fill my pain meds because the prompt care didnt prescribe them. I have the right to chose which meds I will and will not take. Youre not a doctor, stay in your own lane.

Rude pharmacist! Not going back!

The staff are not helpful and rude in most encounters. I have not ever seen a smile on any employee especially in the pharmacy and they do not like doing business with anyone not on high dollar insurance.

We like going to this store. I like the candy selection they have here and the as seen on tv stuff.

Y’all are so slow and when i call I’m on hold for 30+ minutes like i know y’all is not that busy

Why is the lady in the photos being rude? she’s up in our buisness and she’s telling us we should do when we clearly had it figured out. old lady stay out of our buisness

They are rude and slow too bad the Walgreens on main in normal wasnt here they are nice and they call to see if the doc is sending meds or not and will call doc if a med aint covered on insurance so they can get one that is covered. They should all have to be this. Way

I had left the doctors and was diagnosed with broncotis, stopped in on my way home, the lady at the counter said they had nothing for me. I wasnt feeling well, so I am sure she could tell it was a disappointment to me. It was also cold and raining. She said, sometimes they call them in on their lunch or maybe latter. She said that I could call back and see if he called them in. I waited several hours, I called their number four times, three was to get past the automated answering machine. On the fourth call if waited for to speak with a human. The fun rang several times, and then hung up. So, I went out in the cold and rain, went inside, waited in line. The lady at the counter said you only have one prescription called in. Of course it was not the most important one. She said, youll have to call the doctor and yell at him, he must have forgot. So I went home called the Doctors office. Went through the automated operator, only to be hung up on at the end. Finally talked to a very nice nurse who said she would call me back. I felt like Walgreens coul have called the doctors office or something. I guess not, they must do a great business, they had several people working behind the counter and were very busy. Doctors office just called, I have to pick up the prescription at his office, and take it in. Glad that it is a cold and wintery day to be sick.

Convenient, clean.

Nice location!

Walgreens always has what I need, but the staff it terribly disrespectful. Cannot stand the outright disrespect towards their work, other staff, and customers.

I like Walgreens but sitting 2nd in line for 35+ minutes at 9:35pm is absolutely ridiculous!!!!

Can send photos over an pick them up in an hour or less, usually in an out

Why do they always change people?. These new ones dont know Anything.Obviously Im not good with change. Its just very aggravating.

Takes way too long to get a prescription, ive been waiting for over 20 minutes for a bottle, seriously??

Some days are good

The pharmacy is extremely slow.

Good place

Very helpful

Slow pharmacy

Candy, candy, candy, pills.

Went to pharmacy after wife had surgery today, the pain medication needed they only had only had about half what was needed to be filled, asked if the could be pick up at the next closest Walgreens, they said that I had to call my doctor, so taking what they had, they would not call the doctor what poor service. I will never go to the East Peoria store ever again