The staff and the work they do is nothing short of amazing. I scratched my car up really good and they provided me with an affordable estimate, and an accurate timeline in which they would have my car repaired. They also called every other day to update me on the status of my car, and even made sure that I had a rental in the meantime. Extremely friendly and professional service. It’s like the damage was never there. 5/5 highly recommend.

Did a great job on my daughters car. Very professional and explain everything needed. Stand by there work too! Just a pleasure to work with. Thank you

Not very professional,was spoken to rudely talked to manager and the same dude that spoke rudely checked me out with no thought of an apology. Highly dont reccommend

Thompson always has great service. They fixed a few things another shop didnt.

Excellent service and repairs. Brought my truck for damage caused by a tree falling. Looks fantastic. I was called with updates every other day. Enterprise car rentals on sight as well.

They are friendly and work with you. But not very organized.

I had a very bad experience with this shop. My friends warned me that this shop did not take care of customers. I did not believe in my friends because this is authorized by Toyota. My husband needed to get the car fixed. They got the car in a long time and when we called them and be requested to wait for them. They needed to repair the car carefully. After waiting a long time, my husband called them back and they responded to my husband in rude speaking. Finally, we got the car returned but the quality was very poor and they asked for thousands of dollars. It was worthless and unacceptable. I do not recommend and please stay away this shop. Staff were unfriendly and did not respond any emails form customers.

Excellent service, and on time couldnt have asked for better results.

My own car was there for a week and they never once called me to let me know what was going on. I called and left MANY messages and never once had a return call. After 1 month and a half, I started calling again. My car got fixed from this collision center. Todd, who is the manager of this service, was impolite to talk to customer. He did not listen to customers when his customers pointed out all bad job. He tried to dump on customers. Please be aware of this center and stay away this guy.

The service was excellent however I left some change in my change slot and all of it was stolen. Its my fault that I left the money in the change slot. I highly recommend that if u use their services that u take out all your valuables. The work was spotless and totally on point. Just leave nothing that can be considered open season for anyone who wants it if they come upon it in your car.

Quick and very friendly

Eager to help at all times

They did a great front bumper paint job, however my car wash cleaner was stolen from my trunk. When confronted about this incident with the director (Lewis) blamed the “homeless” in the area and admitted other customers have had this issue with items being stolen from their vehicle. Oh and they apparently do not have cameras. So make sure to remove everything (valuable or not) from your vehicle if you want it serviced here.

Craig and JP were very friendly and reassuring. They took care of everything and I was able to get a rental from Enterprise right there. The repairs were finished ahead of schedule and the car looks brand new. Extremely pleased with the quality of service and highly recommend.

Ive had quite a few cars repaired here and 2 completely overhauled (prevented from totaling) at Thompson Collision. They were incredibly professional and helpful (thank you again JP for helping with the car seats)!!! My cars always look brand new (no paint line down the back) and they worked seamlessly with my insurance company. Im not saying I hope to see them again soon, but with my luck, I know I will and wont go anywhere else.

This place is great. After I got into an accident, Thompson, Geico, and Enterprise made the process of getting it fixed/getting my rental SO EASY. Also, everyone at Thompson is super nice and helpful. The repair looks amazing, I cant even tell where the damage was. I definitely recommend Thompson if you need a repair!

I would like to expess how disappointed I am with THOMPSON COLLISION.Their life time guarantee, in writing, its worthless and they do no stands behind it.Not only they blame me that its my fault, but they completely turn there back on the time of the repair. .The repair man was lying and shifting the blame .I truly believe that are just another money hungry dealer that doesnt care for its customers.You should be ashamed for lying to your customersP.S. if anyone from THOMPSON wants to challenge me, please be my guest I have all the paper work at hand .

If I could give 0 stars I would. Jp is worthless employee. No help at all. Communication sucks. My car still has yet to be completely fix and Im getting the run around. So annoying. They are quick to get your car in and out take your money and not finish there job. Awful service. Looking into a lawyer

Clear coat overspray on windshield. Wrecked my tonneau cover. Replaced chewed up rim and put scuffed up tire on new rim. I should have taken the google reviews direction and gone somewhere else. Terrible craftsmanship!!!

By far the friendliest staff you will meet. Karly and Jordan deliver solid customer service. No issues with items missing from my car. Thanks team!

If I could review this collision center negative stars, I would make it. This collision center lied to customer. I could point out, who was Todd, manager of this collision center. My car got stolen months ago and one of my keys got stolen too. I got the price, which was $1200 for then new locking system and 2 new keys and would get back the key and old locking system. I handed over my old key to them and let them fix my car too. They took one month to get it done. Later, they handed over to me 2 keys and a new locking system. They did not give the old key to me because they lied and reused my old key and saved $400 on it. When I asked to get the key back, they tried to delay and told me that the lady, who held the key, was sick. They called me 4 days later and tried to dump on me. They said that they made me confused because they would reuse the old key. Todd lied to customer and was very rude when he was speaking to me. They did a very bad job.

Sir & Maam: I went Thompson Collision Center At Edgewood, MD on 11/08/2018 with GECIO AutoRepair Express and They was aware that I am deaf and need assistance. I wrote what I need for my 2010 Honda Element for Repair. They are doing Awesome with my 2010 Honda Element. They did willing write any note what They need asked me. It is really teamwork, caring and compassion that I need.

How dare you people. How dare you. Your negligence is astounding. I have experience negligence and incompetence before, but never on quite a level. You all could have been responsible for a young teenagers death, and yet you did not show regret. We went here a get our SUV repaired after a accident. The car spent almost one month in your care, for whatever bull crap reasons. When we got it back, it seemed to be in good condition, but when taken for a oil and filter change at the dealership where the car was purchased, and they were amazed that I drove it there. The car was leaking so much transmission fluid that I had to buy fluid there just to go back to the collision center. Now, if one were to run out of transmission fluid while driving, the car would stop and stall. If it were to happen while driving on the highway, you would be SOL. At the collision center we accosted the person that was in charge of fixing the car. He showed no regret, and was extremely defensive. We ended up at another place, and are never going to this place again. Hell seems like a better option. You come here, you risk death.

My daughter had a slight accident with my pickup truck, so I needed a body shop to help. I was referred to Thompson by a neighbor here in Harford County. When I got it back it looked better than before the accident! In addition the folks at Thompson kept me informed every step on the way. I highly recommend this shop should you need auto body services….

Jeff in the service department is awesome he really took care of all my needs and made sure I had a rental ..Very sweet and good guy..and not to mention how the service department period took care of me ...good people to deal with..

Ive had work completed at Thompson on a couple of occasions. I drove away satisfied every time. Thank you Thompson!

The absolute worse experience Ive ever had with a collision center. We took our vehicle there because our insurance company recommended this place. Im calling and complaining with my insurance company as well that they use this place! The enterprise office they use is awful as is the collision center. They had our vehicle for over a month. We went almost 3 weeks with absolutely no communication at all. Our insurance company was paying for a rental vehicle. Because it took so long they stopped paying on it and Thompson agreed to pay for the rest of the time since it was their fault it was taking this long. They called on a late Friday afternoon to say the car was finally finished. Apparently they stopped paying for the enterprise vehicle that day and didnt bother to communicate any of that with us. I get a call Tuesday from Cameron at enterprise threatening to reposes the car. He was completely rude and arrogant and hung up on me. So I then call Thompson inquiring what was going on. Thats when they inform me they stopped paying for the vehicle because we havent picked it up yet. Mind you this was supposed to be a 2 week job that took almost 2 months. But now that their done we are supposed to drop everything on a dime and come immediately. I had an uncle in the hospital having a triple bypass, my daughter had a stomach bug and was throwing up and Im getting threatening phone calls out of no where without knowing why. So we leave the house, pack my daughter up and go to Thompson. I speak with JP, Jim and another gentleman who just walked away in the middle of me talking. Jim speaks to his boss who agrees to pay enterprise for the 2 extra days we had the vehicle. We THINK its all taken care of from there. Only to receive a $60 charge from enterprise the following day. I call enterprise and speak with Cameron again who informs me that the owner of Thompson refuses to pay for those 2 days and Im essentially screwed. There was so much more but thats enough ranting. Worst. Experience. Ever!

Wish I could do 0 stars. DO NOT GO HERE!!!!! They took two weeks to repair my car, which is fine, but Allstate requested a supplement to continue to pay for my rental since the damage did not warrant two weeks (driver door had to be replaced/repainted). They did not submit and I got stuck with the rental build. They made it very clear, it was not their fault and that it was up to me to foot the bill. I had to go back and forth between Allstate and Thompson with promises that they would submit a supplement and that did not happen. I am very disappointed with how I was treated as a customer! Will never go here again or recommend anyone else to go here! I wish I had read the reviews before I went here. On a positive note, the repair was very nice, but the customer service was horrible.

I chose this dump after a non fault accident through geico. It was a simple dented bumper and dented trunk. Less than $1500 worth of damage, so not too crazy, or so one would think. 4 weeks later and I still havent received my car. I went 2.5 weeks without even hearing a word from them, I had to call them multiple times to get a straight answer as to whats going on with my car. If I could give them 0 stars I would. Ive seen repairs done in a small mom and pop auto shop faster then a huge place like this. Stay far away!

JP was professional,courteous, did a great job on repairs to my S2000.

Made my brand new car look back looking like brand new

I went to the facility in Baltimore, MD. Horrible service.I went on a Saturday when unfortunately the power was out. However they were able to take pictures of my car and said on Monday when the power was back on the images would be loaded. It is not 4 weeks later and numerous phone calls later with Chuck at the facility and my insurance and I still do not have a completed estimate. Chuck assured me everything was okay that they would have it all set up. However 3-4days later in conversation with the insurance they had not received any of the appropriate information from the shop. Now 4 weeks later and multiple times of Chuck providing reassurance that it would be just a few more days, Chuck informed my insurance that they dont have any pictures and if I want an estimate I need to drive back to the shop.

Horrible!!!! I took my 2016 Jeep Rubicon there to have the rear repaired. The person that hit me went underneath the jeep. I told them this and was told we only look at the underneath if the vehicle was hit in the wheel. They told me the car was fixed, I drove it home had a horrible squeak from the back end. Took it back to them & was told we call you tomorrow. Not!! Turns out the upper & lower rear control atms are severely damaged. I am still trying to get it fixed. NOBODY returns calls

The work they did was ok, however someone there helped themselves to about $8 in change out of my console. They have signs saying not to leave valuables in your car so its my fault, but if you hire people that will steal then that says a lot about the company. I wont be back.

Poor Customer service. Untrained staff. Get told one thing, arrive to be told another thing. Basically will not repair my car because Im not going through insurance. we do not take 3rd party payments. If you get paid up front for the repairs in person whats the problem?

Please do yourselves a favor and go elsewhere to have your vehicle repaired. Absolutely terrible. I took my vehicle here to have the front bumper repaired after my non fault accident. Seemed great at first. Picked my car up to have no one walk out with me to explain the repair and to ensure everything was correct. As I got home, my husband and I took a look and we notice that the bumper was placed on with two very large gaps in between my fog lights. I called the tech manager who oversaw my work (some manager he is), Brandon Dossa and advised him of this. I brought the car back and he advised that he needed to reach out to Honda because he was not sure what was wrong with the bumper everything was placed back on correctly. He advised that I would here from him within 2-3 days. This was a Monday. I didnt hear back from Brandon for 2 weeks. I called and left multiple messages as they just kept transferring me to a line where no one would pick up. Finally I called and demanded that I speak with him or someone who worked my claim and finally I spoke with Brandon. Brandon advised that he still didnt hear back from Honda and he would call them (shouldnt you of called them after not hearing back within 24 hours? Common sense). I demanded that he give me a date to get my car done as I was not waiting any longer and we decided on a Thursday. He advised me that there was not a piece missing and that it should only take about 20 minutes to fix but for the inconvenience of bringing it back and fourth, they would provide me with a rental car at no-charge so I could get to work. The night before I was supposed to bring the car in, Brandon decided to call my husband and advise him that there was in fact a piece that was to go in between the fog light and the bumper and they had to order it so I couldnt bring it in until Friday. Fast forward to Friday, I take the car in. Go to pick it up Saturday morning and the work is still done incorrectly and there is still a pretty big gap between the right fog light and the bumper. I spoke with a gentleman named, Rj (believe that was his name) who told me that he oversees all the work that is done there. He advised me that he would ensure everything was done correctly and that they would even give me a complimentary car wash (big whoop). Fast forward to today. I pick my car up with still a gap between the bumper and fog light but at this point Im so mad that I decided Im just going to take the car elsewhere because third time wasnt a charm. Get into my car to find DRIED UP MUD ALL OVER MY SEATS, FLOOR, STEERING WHEEL, RADIO, AND MY CENTER COMPARTMENT. Magically here comes Rj who so he says oversees all the work, stating let me make this right for you sweetheart. First of all, no one should address anyone that way when theyve had this many issues as its now not a term of endearment, it is now a term of sarcasm. Their fixing it, was making me wait to not even get all of the dirt off. Everyone should do themselves a favor and take their vehicle to Thompson Collision Center because it will just be more of a headache on top the headache you had to go through with your accident. Kuddos to you, Thompson. YOU SUCK.

Great work!!! The body & fender guys are artists in their own right!

Not good at all.. had to take my 05 Merecedes CLK in for front damage.Not only did it take 3 day longer than they quoted,, even though they had the car already for 4 1/2 days.. but when I went to pick up my car, they missed some pieces of the inner doors.. and over spray of the paint.. PLUS the interior was dirty.. So.. I had to leave the car again.. for an additional day and a half... to finally get it back.. and then 2 weeks later.. the front lamps went out.. so.. I had to go back again to have that replaced.. and wouldn’t you know it.. after the 45 min job, the car was brought back to me with foot prints and dirt again.. I gave up and will NEVER go there for anything.. nor recommend this place..

The company did bad work the door never lined up correctly and popped wjen opened and closed after the repair. Cruise control buttons in steering wheel not replaced after airbag deployed and damaged them. Visor damaged from airbag was not replaced. Some components in suspension system needed replaced they did not replace them. All and all horrible place.

Terrible customer service. Zero communication with the customer. Unrealistic repair prices. Slow on repairs, Quality of repair was terrible. Total amateur work. Definitely would not recommend anyone go there.

HORRIBLE COSTUMER SERVICE! They will not contact you, you have to keep calling, and they dont go over everything. My steering is messed up after my accident and they didnt even touch it. I have an 02 silverado only have 78,000 on it and my idler and pitman arm are toast! Didnt have ANY issues before! They tell me we didnt do suspension work and you can fix it yourself! You are the most worse place in the world for service! If you have GIECO and they suggest this hell hole TAKE IT ELSEWHERE PLEASE! !

I had an accident this past summer, and I was not at fault. I was referred to Thompson Collision by Gieco so I toke it there and when I got it back, it was worse than before, they couldnt clearly tell me what work was done to my jeep and I am not finding out that they had put the wrong axle in. My jeep wont disengage from four wheel drive which it did before the accident. I understand that after a accident, your vehicle will never be the same but the nightmare continues. They did not fix my bent up transmission lines which were leaking fluid everywhere and was obviously FROM the accident because when I was hit, my left control arm was bent up against the transmission lines crushing them. I ended up having to take my jeep elsewhere to get my transmission lines fixed which was more of a expense. I continued to have problems with my axle and I was told to take it back to Thompsons collision and when I did they refused to fix the faulty work they had done by installing the incorrect axle. I was left no other options. This place gave me horrible service, did NOT keep me updated on the repairs and then left me with more problems than I had before the accident.

Went to thompson collision center last friday 11 september for an estimate. they took photos and said i would get the estimate monday via email. today is friday 18 september - i called to hey - havent received the estimate. i was told the person i talked to a week ago must have FORGOT and they would leave a message for him on monday. dont bother - going to go elsewhere. bad bad customer experience.

Customer service was horrible, and they dont call back. I had 9 grand worth of work done and Im still having problems with my car in places where they (fixed).I will tell anyone never to go to these guys, and I will never go in this life time again .

They were quick with fixing my car and always very nice. They were patient when I wasnt able to get if fixed right away too.

Most horrible customer service ever. i brought my car to repair they damage the front of my car by running it up on a curve and still refused to take responsibility if you want to be insulted bring your car at thompson collision you will be insulted in the worst way ever. thompson does horrible job. you could get a paint and brush and do a better job

Stole headrest covers from my front seats. Mechanics will take advantage of theft policies .

Employees are very kind and helpful

Poor customer service. I was asking something over the phone and the agent just hung up on me.

Had very Bad experience with them.

They are the absolute worst place that I have ever dealt list in my life they had my car for 5 weeks longer then they were supposed to the guy Brandon will give you the run around I would never in my life go back here and I will not recommend it to anyone I know so do yourself a favor and stay away

Excellent Work Quality!

Very friendly!